Troubleshooting - Denon DVD-A1UD Owner's Manual

Troubleshooting

If a problem should arise, first check the following:
1. Are the connections correct?
2. Is the set being operated as described in the owner's manual?
3. Are the other components operating properly?
If this unit does not operate properly, check the items listed in the table below. Should the problem
persist, there may be a malfunction.
In this case, disconnect the power immediately and contact your store of purchase.
Symptom Cause / Countermeasure
Power does not turn • Check if the power cord is properly connected.
on. • Plug the power supply cord into the power outlet.
• The safety protection device may be activated. Unplug the power
cord once, and wait for 5-10 seconds and then plug it in again.
• DVD-A1UD enters the standby status by safety function when the
fan stops. Check the back of the set if something is disturbing
the fan rotation.
Unable to play back • Does the SD Memory Card has more than 1GB of available
bonus view. space?
• Has the SD Memory Card been initialized by the DVD-A1UD?
• Was the SD Memory Card inserted while the power of the unit
is on. (Insert the SD Memory Card while the DVD-A1UD is in the
standby status.)
Picture does not • Switch the TV's input setting to the external input connected to
appear. the player.
• Is the Pure Direct function set to "On"? Set to "Off".
Also, is "Pure Direct Setup" – "Video Out" on the GUI menu set
to "Off" at the "User Preset 1" or "User Preset 2" setting? Set it
to "On".
• Check the connection of the video/S-Video/component video
cable.
• Does the "Video Setup" – "Component Resolution" setting on the
GUI menu match the connected device's resolution? Set it so that
it matches.
Video and audio are • Check the connection of the HDMI cable.
not output with HDMI • Is the "HDMI" indicator of the display of the DVD-A1UD lighting?
connection. • Is the Pure Direct function set to "On"? Set to "Off".
Also, is "Pure Direct Setup" – "Video Out" on the GUI menu set
to "Off" at the "User Preset 1" or "User Preset 2" setting? Set it
to "On".
• Check whether the connected display device or other device
supports HDCP . This unit will not output a video signal unless the
other device supports HDCP . See the owner's manual of your TV,
AV Amp, etc.
• Check that the setting of the HDMI video resolution supports the
resolution of the connected device. When set to "Auto", DVD-
A1UD makes the setting automatically.
• Check that the HDMI mode setting matches the connected
content. The connection method of each HDMI mode is
different.
Symptom
HD audio is not • Set "BD Audio Mode" to "HD Audio Output".
output.
Picture is not • The picture may be slightly disturbed directly after fast-forwarding
displayed or is or reversing. This is not a malfunction.
disturbed. • Connect the DVD-A1UD's video/S-Video/component video output
Picture of a BD-Video either directly to the TV or to the TV via the AV Amp. Do not
or DVD-Video disc is connect via a VCR (video cassette recorder). Some discs include
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in black and white. copy prohibit signals, and when such discs are played via a VCR
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the copy guard system may cause the picture to be disturbed.
–
• Is a disc that is not compatible with the player or a disc with
–
a different region number loaded? (This player supports region
code "B" for BD-Video discs, "2" or "ALL" for DVD-Video discs.)
3, 9
No sound is heard or • Check the devices whose audio is connected and the speaker
the sound is hard to connections.
hear. • Is the power of devices whose audio is connected turned on?
4, 38
Is the input selection set to the input to which the DVD-A1UD is
connected?
32
• Is the audio output properly selected?
4, 38
Picture freezes • When the disc is scratched or contaminated with fingerprints, the
momentarily during disc may not be played back correctly. Clean the disc or replace
playback. with a non-scratched disc.
–
• There may be a problem with the data recorded on the disc.
Playback does not • Is there condensation inside the player or on the disc? (Let set for
30, 40
start even when 1 is 1 to 2 hours with the power off.)
pressed, or starts but • When the disc is scratched or contaminated with fingerprints, the
stops immediately. disc may not be played back correctly. Clean the disc or replace
with a non-scratched disc.
19
• Is the disc loaded upside-down? Load the disc properly, with the
side containing the signals to be played facing down.
26
• Is an unplayable disc loaded?
Subtitles cannot be displayed for BD-Video, DVD-Video or DivX ®
Subtitles are not •
displayed. files that do not contain subtitles.
13, 14
• Is the subtitle setting "Off"? Use a disc menu or to set the
8
displayed subtitle.
30, 40
SD Memory Card • The format of the card does not match to this unit or the card is
cannot be read. not compatible.
• Is the playback media mode set to "SD CARD MODE"?
Select "SD CARD MODE" at
16
15
13, 14
Cause / Countermeasure
.
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