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Appendix H: Technical Support
NEC Technical Support
NEC technical support is available to answer your
questions, Monday through Friday, 8:30 a.m. to 8:00
p.m., Eastern Standard Time.
Please have the following printer information ready
when you contact NEC:
Model number
Serial number
Date and place of purchase
How to Contact NEC
There are a number of ways to contact us or receive
information about technical issues, products, and
services.
Contacting NEC Technical Support by Telephone
The NEC toll-free number for printer technical
support is 1-800-632-4650.
Contacting NEC Customer Service by Telephone
In the U.S., call 1-800-388-8888 to speak to a
representative about new product sales and
literature, technical support, repairs, and customer
service.
In Canada, call 1-800-268-4191 for repairs only,
H—2
15 App.H Technical Support*
2
otherwise call 1-800-388-8888.
French-speaking Canadians call 1-800-268-4115 for
repairs only, otherwise call 1-800-388-8888.
Sending Internet Electronic Mail
You can email your questions to us. NEC will respond
within one business day. Send email messages to
tech-support@nectech.com
Sending a Fax
You can fax questions or comments to NEC at
1-508-635-4049, or
1-508-635-4666
Be sure to indicate the number where NEC can
telephone or fax a response.
Using FastFacts NEC s
Information Retrieval System
NEC's technical support staff have created technical
notes and tips for using NEC products. You can order
these documents by touchtone menu and have them
automatically sent to your fax machine.
To use NEC FastFacts, dial
1-800-366-0476
Follow the instructions for ordering documents and
providing your return fax number.
Reaching the NEC Bulletin Board System
96.9.24, 2:01 PM
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