iHome iW4 User Manual page 20

Problems
I've selected the iW4 speaker as my
AirPlay audio source, but I do not hear
any music.
Occasional breaking of AirPlay music
streaming.
Problems using the iHome Set app.
Questions? Visit www.ihomeaudio.com/support/airplay/
English
Possible Solutions
1. Verify that the volume is not muted or set to 0.
2. Verify that there is not another iTunes library or iOS device connected to the iW4
speaker.
3. Try restarting iTunes or your iOS device.
4. Try restarting your iW4 by pressing and holding the power button for 3 seconds to
turn the unit off. Wait for 10 seconds, then repeat to turn the unit back on.
5. Upgrade the software on your AirPlay compatible device (iTunes, iPad, iPhone, or iPod
touch).
Do one or all of the following:
1. Enable the Auto Channel Scan option (if available on the Wi-Fi router).
2. Enable the Wireless Intelligent Stream Handling (WISH) option (if available on the
Wi-Fi router).
3. Enable the Quality of Service (QoS) option (if available on the Wi-Fi router).
4. Move your iW4 speaker closer to your Wi-Fi access point.
5. Change network security settings to WPA (WPA2) Personal. WEP is known to cause
issue with AirPlay streaming and we do not recommend this legacy security format.
6. Restart your iPod Touch/iPhone/iPad or iTunes or iW4 speaker.
7. Browsing Internet content like news, music, video, etc. via your home Wi-Fi network
from other Wi-Fi devices may affect the AirPlay performance. In case of AirPlay break
or disconnection, it is recommended to stop or limit Internet surfing.
Sometimes there is an authentication error with an iOS device (common to any iOS
accessory) that causes the device running the iHome Connect app to be unable to
detect the iW4. The user may correctly connect the iW4 with the USB sync cable, but the
app will keep showing the message "Please connect your iHome AirPlay compatible
device with an iPod USB sync cable".
1. Verify that your iOS device (iPad, iPhone, iPod touch) is securely docked on the flexible
dock connector.
2. Restart iHome Set app (takes 10 sec.)
- Exit app and double tap home button
- Press & hold iHome Set app
- Close app and exit app manager
- Restart iHome Set
3. Restart iOS device (takes 1 minute)
4. Restart iW4 (takes 30 seconds)
- Unplug the AC power jack from the iW4 and wait 30 seconds.
- Reconnect AC power jack and allow the iW4 to power on to standby mode.
- Repeat iW4 Wi-Fi Network Setup process if necessary.
Note: iHome Set only works when docked with iHome AirPlay products and requires
iOS 4.0 to work.
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