iHome iW4 User Manual page 19

AirPlay & Network Setup
Problems
I am unable to connect the iW4 to my
home Wi-Fi network.
I've successfully connected the iW4 to
my home network, but I cannot select
the iW4 speaker from iTunes or from
my iOS device.
No AirPlay icon in iTunes or on my
iPad/iPhone/iPod touch
Questions? Visit www.ihomeaudio.com/support/airplay/
English
Possible Solutions
1. Verify that your Wi-Fi network is functioning and Wi-Fi certified. This device is only
compatible with Wi-Fi certified routers.
2. Move the iW4 closer to your network access point; the Wi-Fi signal is weak or there are
overlapping Wi-Fi signals or the iW4 is out of range of your Wi-Fi network.
3. Enable SSID broadcast (un-hide network) on the Wi-Fi router. Once you have success-
fully connected the iW4 speaker to your Wi-Fi network, you can then re-hide the
network.
4. Use a WPA or WPA2 Personal key for security. We do not recommend the use of any
WEP key for security and WPA/WPA2 enterprise is not compatible with AirPlay.
5. Keep away from potential sources of interference which may affect Wi-Fi signal, such
as microwave ovens.
6. Make sure that the SSID name of your home router consists of normal characters or
digits, with no space or special characters like %/#/* inserted.
7. If you choose to rename the AirPlay device 'iHome iW4 XXXXXX' in the settings menu,
do not use special characters or symbols.
8. Reset the iW4 Hardware and repeat network setup:
- Unplug the AC power jack from the iW4 and wait 30 seconds.
- Reconnect AC power jack and allow the iW4 to power on to standby mode.
- Repeat iW4 Wi-Fi Network Setup process if necessary.
9. If the problem remains, it is strongly recommended to use our free iHome Set app for
your iPod Touch/iPhone/iPad to do the first time Wi-Fi setup as some PC settings may
affect the Wi-Fi network setup.
1. The iW4 speaker must be on the same network as your AirPlay source.
2. Verify you have the latest version of iTunes and/or iOS.
3. Disable the firewall software and security software, which may block ports that AirPlay
uses to stream content.
4. Try restarting iTunes, your iOS device, and your router.
Note: The original iPhone, iPhone 3G, and iPod touch (1st gen) do not support AirPlay.
1. Make sure that the device has already joined the AirPlay network.
2. Before you open iTunes, make sure that you have enabled Bonjour service in your PC.
Take Windows XP for example: to enable the service, you can click Start->Settings->
Control Panel, and double click Administrative Tools-> Services->Bonjour Service, then
click Start followed by OK on the pop-up menu.
3. Within iTunes open "Preferences", Select the "Devices" tab, and activate the option
that says "Allow iTunes control from remote speakers. "
4. Try restarting iTunes, your iOS device, and your router.
Note: The original iPhone, iPhone 3G, and iPod touch (1st gen) do not support AirPlay.
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