Xerox Docucolor 12 User Manual page 95

Problem
Paper jams when exiting
the Paper Trays
Output jams when exiting
the printer to the Output
Catch Tray
Output jams when exiting
the printer to the Offset
Catch Tray
11 x 17 inch output blocks
exit
Prints originating from
Paper Tray 5 are skewed.
Jams may be occurring.
DOCUCOLOR 12 PRINTER USER GUIDE
Ensure that the edge guides of the paper tray fit snugly against the paper
stack.
Do not fill the paper trays above the MAX fill line indicator. Tray 1 holds
approximately 500 sheets of 20 lb. (75 gsm) paper. Trays 2, 3, and 4 hold
approximately 550 sheets of 20 lb. (75 gsm) paper.
Close the tray slowly to avoid shifting the paper stack.
Ensure the paper matches the type defined for the Paper Tray.
When no Mailbox is present, the Output Catch Tray can hold up to 250 sheets
of 20 lb (75 gsm) paper. Empty the catch tray when output approaches this
limit to ensure continuous production.
Ensure the first sheet is not blocking the paper exit, particularly for 11 x 17
inch output.
Ensure the paper matches the type defined for the Paper Tray.
The Mailbox Offset Catch Tray has a capacity of 500 sheets of 20 lb (75 gsm)
paper. Remove the output when it approached this limit to ensure continuous
production.
Ensure the first sheet is not blocking the paper exit, particularly for 11 x 17
inch output.
Ensure the first sheet of 11 x 17 inch output exits completely.
The paper guide on Paper Tray 5 may not be set correctly or may be too tight
against the paper stack. Ensure that the paper guide snugly touches the
paper stack.
5–15
Suggested Solution
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5
5
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7
PROBLEM SOLVING