Viewing Multiple Calls - Cisco 7970 Series Phone Manual

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Viewing Multiple Calls

Understanding how multiple calls are displayed on your phone can help you organize your

call-handling efforts.

In standard viewing mode, your phone displays calls as follows for the highlighted line:

• Calls with the highest precedence and longest duration display at the top of the list.

• Calls of a similar type are grouped together. For example, calls that you have interacted with are

grouped near the top, and calls on hold are grouped last.

You can use these additional methods to view multiple calls on multiple lines:

If you want to...

View calls on another

line

Switch to call overview

mode

Then...

1. Press

2. Immediately press the line button

Press

for the highlighted line.

The phone switches to call overview mode, displaying only one call per

line. The displayed call is either the active call or the held call with the

longest duration.

To return to standard viewing mode, press

line button.

, then immediately press the

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