1. Manuals
  2. Brands
  3. Cisco Manuals
  4. IP Phone
  5. 7970 Series
  6. Phone manual

Cisco 7970 Series Phone Manual

For cisco unified communications manager 6.1 (sccp and sip)
Hide thumbs Also See for 7970 Series:
Table of Contents

Advertisement

Quick Links

Download this manual See also: Phone Manual
Cisco Unified IP Phone 7970 Series
Phone Guide for Cisco Unified
Communications Manager 6.1
(SCCP and SIP)
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 527-0883

Advertisement

Table of Contents
loading

Related Manuals for Cisco 7970 Series

Summary of Contents for Cisco 7970 Series

  • Page 1 Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...

  • Page 3: Common Phone Tasks

    Common Phone Tasks (DND) EditDial Edit a number in a call log Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates EndCall Disconnect the current call or the in the United States and certain other countries.
  • Page 4 Phone Screen Icons GPickUp Answer a call ringing in another Video enabled (SCCP only) group Feature Access Line and Call Status iDivert Send or redirect a call to a voice Call Forwarding enabled Feature assigned to button message system Join Join together existing calls to Mobility assigned to button Call on hold...

  • Page 5: Table Of Contents

    Understanding Feature Availability Understanding SIP vs. SCCP Basic Call Handling Placing a Call—Basic Options Placing a Call—Additional Options Answering a Call Ending a Call Using Hold and Resume Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1...
  • Page 6 Using Barge to Add Yourself to a Shared-Line Call Understanding Barge Features Using Barge Features Preventing Others from Viewing or Barging a Shared-Line Call Using BLF to Determine a Line State Making and Receiving Secure Calls Tracing Suspicious Calls Prioritizing Critical Calls Using Cisco Extension Mobility OL-14682-01...
  • Page 7 Controlling User Settings on the Web Controlling Line Settings on the Web Setting Up Phones and Access Lists for Mobile Connect Using Cisco WebDialer Understanding Additional Configuration Options Troubleshooting Your Phone General Troubleshooting Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1...
  • Page 8 Viewing Phone Administration Data Using the Quality Reporting Tool Cisco One-Year Limited Hardware Warranty Terms Index OL-14682-01...

  • Page 9: Getting Started

    Using Call Logs, page Listen to your voice messages Accessing Voice Messages, page See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide. Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1...

  • Page 10: Finding Additional Information

    Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml...

  • Page 11: Cisco Product Security Overview

    • Apply ferrites or other such devices on the cables for the external device. Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.

  • Page 12: Connecting Your Phone

    Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone. 9 10...
  • Page 13 Adjusting the Handset Rest (Optional) Cisco recommends adjusting the handset rest, particularly when wall-mounting the phones, as this will ensure that the receiver will not readily slip out of the cradle. See the table below for instructions.
  • Page 14 Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the sites listed below have been reported to perform well with Cisco Unified IP Phones.

  • Page 15: An Overview Of Your Phone

    An Overview of Your Phone Your 7970 Series Cisco Unified IP Phone is a full-feature telephone that provides voice communication over the same data network that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.
  • Page 16 Item Description For more information, see... Programmable Depending on configuration, programmable Understanding • buttons buttons provide access to: Touchscreen Features, page 10 • Phone lines and intercom lines (line buttons) Basic Call Handling, • page 16 • Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature) Speed Dialing, page 32 •...

  • Page 17: Understanding Lines Vs. Calls

    Only one call can be active at any time; other calls are automatically placed on hold. Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1...

  • Page 18: Understanding Line And Call Icons

    Understanding Line and Call Icons Your phone displays icons to help you determine the line and call state. Icon Line or call state Description On-hook line No call activity on this line. Off-hook line You are dialing a number or an outgoing call is ringing. Connected call You are connected to the other party.
  • Page 19 Indicates call activity. Press this tab to return to the call activity area, if needed. Feature tabs Each indicates an open feature menu. Tabs are touch-sensitive. See Understanding Feature Buttons and Menus, page Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1...

  • Page 20: Choosing Touchscreen Items

    Choosing Touchscreen Items There are three ways to choose items on your phone’s touchscreen. To choose a touchscreen item... Do this... By touch Press (or tap) touch-sensitive items on the touchscreen with your fingertip. Use only your fingertip to press the touchscreen, as using any other objects could damage the display.

  • Page 21: Understanding Feature Buttons And Menus

    , then quickly press the menu item on the touchscreen. Or, press twice quickly with the menu item highlighted. Get help using Help Press . After a second or two, press again, or choose Help from the main menu. Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1...

  • Page 22: Understanding Feature Availability

    Understanding Feature Availability Depending on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your phone. Contact your support desk or system administrator for information about feature operation or availability. You can access many features either by using a softkey or by pressing a line button.

  • Page 23: Understanding Sip Vs. Sccp

    To learn which protocol your phone is using, you can ask your system administrator or you can choose > Model Information > Call Control Protocol on your phone. Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1...

  • Page 24: Basic Call Handling

    You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone. For more information, If you want to...

  • Page 25: Placing A Call-Additional Options

    Make a priority Enter the MLPP access number, then Prioritizing Critical Calls, (precedence) call (SCCP enter a phone number. page 39 phones only) Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1...

  • Page 26: Answering A Call

    2. After the tone, enter a client matter phones only) code (CMC) or a forced authorization code (FAC). Place a call using your Cisco Log in to the Cisco Extension Mobility Using Cisco Extension Extension Mobility profile service on a phone. Mobility, page 41 Make a call from a cellular 1.

  • Page 27: Ending A Call

    Hang up while using the handset Return the handset to its cradle. Or press EndCall. Hang up while using a headset Press . Or, to keep headset mode active, press EndCall. Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1...

  • Page 28: Using Hold And Resume

    If you want to... Then... Hang up while using the speakerphone Press or EndCall. Hang up one call, but preserve another Press EndCall. If necessary, remove the call from hold first. call on the same line Using Hold and Resume You can hold and resume calls.

  • Page 29: Using Mute

    Press Answer, or if the call is ringing on a different line, press (flashing). connected call to Any active call is placed on hold and the selected call is resumed. answer a ringing call Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1...

  • Page 30: Switching An In-Progress Call To Another Phone

    Switching an In-Progress Call to Another Phone You can switch in-progress calls between the desktop phone and your cellular phone or other remote destination. If you want to... Then... Switch an in-progress 1. Press the Mobility softkey and select Send call to mobile. call on your desktop 2.

  • Page 31: Transferring Calls

    • If on-hook transfer is not enabled on your phone, hanging up without pressing Transfer again places the call on hold. • You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold before transferring it. Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1...

  • Page 32: Sending A Call To A Voice Message System

    Sending a Call to a Voice Message System You can use iDivert to send an active, ringing, or on-hold call to your voice message system. Depending on the type of call and your phone configuration, you can also use iDivert to send the call to another party's voice message system.

  • Page 33: Using Do Not Disturb

    DND for your phone. When DND and Call Forward are both enabled on your phone, calls are forwarded and the caller does not hear a busy tone. Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1...

  • Page 34: Making Conference Calls

    Making Conference Calls Your Cisco Unified IP Phone allows you to talk simultaneously with multiple parties in a conference call. Using Conference Features You can create a conference in various ways, depending on your needs and the features that are available on your phone.

  • Page 35: Using Conference

    Your system administrator determines whether non-initiators of a conference can add or remove participants. See a list of participants or Viewing or Removing Conference Participants, page remove participants Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1...

  • Page 36: Using Join

    Using Join (SCCP phones only) Join allows you to combine two or more existing calls to create a conference in which you are a participant. If you want to... Then... Create a conference by joining 1. From an active call, highlight another call that you want to together existing calls that are include in the conference and press Select.

  • Page 37: Using Cbarge

    If you call a secure Meet-Me conference number from a non-secure phone, your phone displays the message, “Device Not Authorized.” For more information, see Making and Receiving Secure Calls, page Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1...

  • Page 38: Viewing Or Removing Conference Participants

    Viewing or Removing Conference Participants During a standard (ad hoc) conference, you can view a list of participants and remove participants. View a list of conference Press ConfList or Conference List. participants Participants are listed in the order in which they join the conference with the most recent additions at the top.
  • Page 39 • Listen to the message in one-way audio. • Talk to the caller by pressing (active intercom line). • Press End Call with the intercom call in focus. Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1...

  • Page 40: Advanced Call Handling

    Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to enter an index number, press a button, or select a phone screen item to place a call.

  • Page 41: Picking Up A Redirected Call On Your Phone

    • Depending on how your phone is configured, you might receive an audio and/or visual alert about a call to your pickup group. • Pressing PickUp, GPickUp, or Group PickUp connects you to the call that has been ringing for the longest time. Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1...

  • Page 42: Storing And Retrieving Parked Calls

    You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified Communications Manager system (for example, a phone at a co-worker’s desk or in a conference room). You can park a call by using these methods: •...

  • Page 43: Logging Out Of Hunt Groups

    • Your system administrator can assign Directed Call Park buttons to available line buttons on your Cisco Unified IP Phone 7970 or 7971 or on your Cisco Unified IP Phone 7914 Expansion Module. • You can dial directed call park numbers if you do not have Directed Call Park buttons on your phone.

  • Page 44: Using Barge To Add Yourself To A Shared-Line Call

    Sharing Call Information and Barging Phones that share a line each display information about calls that are placed and received on the shared line. This information might include caller ID and call duration. (See the Privacy section for exceptions.) When call information is visible in this way, you and coworkers who share a line can add yourselves to calls using either Barge or cBarge.

  • Page 45: Using Barge Features

    Allow others to view or barge calls 1. Press Private on a shared line 2. To verify that Privacy is off, look for the feature-disabled icon next to an unlit line button Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1...

  • Page 46: Using Blf To Determine A Line State

    Tips • If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line as usual. • The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple shared lines and Privacy is enabled, coworkers cannot view or barge calls on any of your shared lines.

  • Page 47: Tracing Suspicious Calls

    If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone. Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1...
  • Page 48 Keep these terms in mind: • Precedence indicates the priority associated with a call. • Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone. If you... Then...

  • Page 49: Using Cisco Extension Mobility

    Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator must configure EM for you.
  • Page 50 If you want to... Then... Put a call that has been 1. Press the Enterprise Hold (name may vary) softkey on the picked up on a smartphone smartphone. on hold The other party is placed on hold. 2. On your smartphone, press the Resume (name may vary) softkey on the smartphone.
  • Page 51 Mobile Voice Access call disconnects, and you are locked out for a period of time. Contact your system administrator if you need assistance. Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1...

  • Page 52: Using A Handset, Headset, And Speakerphone

    Using a Handset, Headset, and Speakerphone You can use your phone with a handset, headset, or speakerphone. If you want to... Then... Use the handset Lift it to go off-hook; replace it to go on-hook. If you need to change the wideband setting for your handset (for example, if you change your handset), choose >...

  • Page 53: Obtaining A Headset

    Keep the handset in the cradle and headset mode inactive ( unlit). speakerphone Otherwise, calls ring normally and you must manually answer them. AutoAnswer is disabled when the Do Not Disturb feature is active. Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1...

  • Page 54: Changing Phone Settings

    Changing Phone Settings You can personalize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings. Customizing Rings and Message Indicators You can customize how your phone indicates an incoming call and a new voice mail message. You can also adjust the ringer volume for your phone.

  • Page 55: Customizing The Touchscreen

    Contact your system administrator to see if this optional feature is the touchscreen available to you. This feature allows you to turn off touchscreen illumination for a pre-determined time (as set by your system administrator). Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1...

  • Page 56: Using Call Logs And Directories

    Using Call Logs and Directories This section describes how you can use call logs and directories. To access both features, use the Directories button Using Call Logs Your phone maintains call logs. Call logs contain records of your missed, placed, and received calls. If you want to...
  • Page 57 The entries are listed in reverse chronological order: • The first logged entry is the name/number of the last completed call of a multiparty call received on your phone. Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1...

  • Page 58: Directory Dialing

    • The second logged entry is the name/number of the first completed call of a multiparty call received on your phone. Directory Dialing Depending on configuration, your phone can provide corporate and personal directory features: • Corporate Directory—Corporate contacts that you can access on your phone. Your system administrator sets up and maintains your Corporate Directory.

  • Page 59: Using Personal Directory On Your Phone

    1. Search for a listing. 2. Highlight the listing and press Edit to modify a name or email address. 3. If necessary, choose Phones to modify a phone number. 4. Press Update. Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1...
  • Page 60 If you want to... Then... Add a new PAB entry 1. Access Personal Directory, then choose Personal Address Book. 2. Access the Search page by choosing Submit. (You do not need to input search information first.) 3. Press New. 4. Use your phone keypad to enter a name and email information. 5.
  • Page 61 Ask your system administrator for more information. • Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields. Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1...

  • Page 62: Accessing Voice Messages

    Accessing Voice Messages To access voice messages, press the Messages button Note Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, refer to the documentation that came with your voice message system.

  • Page 63: Using The User Options Web Pages

    Using the User Options Web Pages Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your Cisco Unified CM User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone.

  • Page 64: Configuring Features And Services On The Web

    The Personal Directory feature set that you can access on your computer consists of: • A Personal Address Book (PAB) • Fast Dials • Cisco Unified Communications Manager Address Book Synchronizer You can also access PAB and Fast Dials from your phone. See Using Personal Directory on...

  • Page 65: Configuring Fast Dials On The Web

    • You can create a new Fast Dial entry without using a PAB entry. Such Fast Dial entries are labeled “raw” in the User Options web pages and do not display a configurable text label. Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1...

  • Page 66: Using The Address Book Synchronization Tool

    Microsoft Windows Address Book (if applicable) with your PAB. Entries from your Microsoft Windows Address Book will then be accessible on your Cisco Unified IP Phone and User Options web pages. Your system administrator can give you access to TABSynch and provide detailed instructions.

  • Page 67: Setting Up Phone Services On The Web

    2. Select one or more entries. 3. Click Delete Selected. Change a service name 1. Search for services. 2. Click on the service name. 3. Change the information and click Save. Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1...

  • Page 68: Controlling User Settings On The Web

    If you want to... Then do this after you log in... Add a service to an 1. Choose User Options > Device. available 2. Choose a phone from the Name drop-down menu. programmable phone 3. Click Service URL. button Note If you do not see this option, ask your system administrator to configure a service URL button for your phone.

  • Page 69: Controlling Line Settings On The Web

    Your PIN and password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer. For more information, ask your system administrator.
  • Page 70 If you want to... Then do this after you log in... Change the audible 1. Choose User Options > Device. voice message indicator 2. Choose a phone from the Name drop-down menu. setting per line 3. Click Line Settings. 4. If you have more than one directory number (line) assigned to your phone, choose a line from the Line drop-down menu.

  • Page 71: Setting Up Phones And Access Lists For Mobile Connect

    Setting Up Phones and Access Lists for Mobile Connect When using Cisco Mobile Connect, you must add your cellular and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations.
  • Page 72 If you want to... Then do this after you log in... Add a new remote 1. Choose User Options > Mobility Settings > Remote Destinations. destination 2. Select the device from the Name drop-down list box. 3. Click Remote Destinations. 4.

  • Page 73: Using Cisco Webdialer

    Using Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser. Your system administrator must configure this feature for you. If you want to... Then...
  • Page 74 > Network Configuration > Host Name.) • Use Extension Mobility—If selected, prompts WebDialer to use the Cisco Unified IP Phone that is associated with your Extension Mobility profile (if available). • Do not display call confirmation—If selected, prompts WebDialer to suppress the Make Call page.

  • Page 75: Understanding Additional Configuration Options

    Request a shared line. This allows you Using a Shared Line, page extension for several to use one extension for your desk phones phone and lab phone, for example. Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1...
  • Page 76 Using Cisco Extension • • A shared line to view or join Mobility, page coworkers’ calls. • Cisco Extension Mobility to apply your phone number and user profile to a shared Cisco Unified IP Phone. Answer calls frequently Ask your system administrator to set...

  • Page 77: Troubleshooting Your Phone

    You cannot barge an encrypted call if the phone you are using is not in a fast busy tone configured for encryption. When your barge attempt fails for this reason, your phone plays a fast busy tone. Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1...

  • Page 78: Viewing Phone Administration Data

    Barge Cisco CallBack fails The other party might have call forwarding enabled. Viewing Phone Administration Data Your system administrator might ask you to access administration data on your phone for troubleshooting purposes.

  • Page 79: Cisco One-Year Limited Hardware Warranty Terms

    Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements from Cisco.com.
  • Page 80 Replacement, Repair, or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location.
  • Page 81 Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1...
  • Page 82 8, 12 registering securing handset rest Do Not Disturb troubleshooting documentation, accessing web-based services for Cisco Unified IP Phone Expansion Module 7914 Cisco Unified Video Advantage Cisco WebDialer encrypted calls Client Matter Code, see CMC ending a call, options for...
  • Page 83 Cisco Unified IP Phone intercom calls intercom line 10, 31 group call pickup keypad handset light strip securing in cradle using language (locale) settings hanging up, options for line buttons headset Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1...
  • Page 84 lines mute button and call forwarding mute, using 24, 61 and call states and using BLF buttons for description of navigation button icons for network configuration data, locating number of calls supported on 9, 67 ring patterns for ring tones for shared on-hook dialing switching between...
  • Page 85 BLF with volume for status data, locating status line, viewing subscriptions, for phone services suspicious calls, tracing safety, warnings switching calls secure calls secure conferences Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 6.1...
  • Page 86 for handset, headset or speakerphone for phone ringer tabs, on touchscreen volume button TABSynch TAPS Tool for Auto-Registered Phones Support touchscreen warnings, safety adjusting contrast web-based services changing language configuring cleaning see also User Options web pages disabling/enabling WebDialer features of whisper illumination setting wideband...
  • Page 88 Cisco Website at www.cisco.com/go/offices. CCVP, the Cisco logo, and the Cisco Square Bridge logo are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn is a service mark of Cisco Systems, Inc.; and Access Registrar, Aironet, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, Cisco, the Cisco Certified Internetwork Expert logo,...

Table of Contents