Cisco 7970G - IP Phone VoIP Phone Manual

For cisco unified communications manager 7.0 (sccp and sip)
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Cisco Unified IP Phone 7970 Series
Phone Guide for Cisco Unified

Communications Manager 7.0

(SCCP and SIP)
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 527-0883

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Summary of Contents for Cisco 7970G - IP Phone VoIP

  • Page 1: Communications Manager

    Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...
  • Page 3 Common Phone Tasks (DND) EditDial Edit a number in a call log Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates EndCall Disconnect the current call or the in the United States and certain other countries.
  • Page 4 Phone Screen Icons GPickUp Answer a call that is ringing in Video enabled (SCCP only) another group or on another line Call Forwarding enabled Feature assigned to button iDivert Send or redirect a call to a voice message system Mobility assigned to button Call on hold Join Join together existing calls to...
  • Page 5: Table Of Contents

    Understanding Feature Availability Understanding SIP vs. SCCP Basic Call Handling Placing a Call—Basic Options Placing a Call—Additional Options Answering a Call Ending a Call Using Hold and Resume Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0...
  • Page 6 Using Barge to Add Yourself to a Shared-Line Call Understanding Barge Features Using Barge Features Preventing Others from Viewing or Barging a Shared-Line Call Using BLF to Determine a Line State Making and Receiving Secure Calls Tracing Suspicious Calls Prioritizing Critical Calls Using Cisco Extension Mobility OL-15895-01...
  • Page 7 Setting Up Phone Services on the Web Controlling User Settings on the Web Controlling Line Settings on the Web Setting Up Phones and Access Lists for Mobile Connect Using Cisco WebDialer Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0...
  • Page 8 Understanding Additional Configuration Options Troubleshooting Your Phone General Troubleshooting Viewing Phone Administration Data Using the Quality Reporting Tool Cisco One-Year Limited Hardware Warranty Terms Index OL-15895-01...
  • Page 9: Getting Started

    Using Call Logs, page Listen to your voice messages Accessing Voice Messages, page See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide. Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0...
  • Page 10: Finding Additional Information

    Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml...
  • Page 11: Cisco Product Security Overview

    Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions: •...
  • Page 12: Connecting Your Phone

    Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone. 9 10...
  • Page 13 Adjusting the Handset Rest (Optional) Cisco recommends adjusting the handset rest, particularly when wall-mounting the phones, as this will ensure that the receiver will not readily slip out of the cradle. See the table below for instructions.
  • Page 14 Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to the user and to the party on the far end. Sound quality is subjective and Cisco cannot guarantee the performance of any headsets. However, a variety of headsets from leading headset manufacturers have been reported to perform well with Cisco Unified IP Phones.
  • Page 15: An Overview Of Your Phone

    • Access to network data, XML applications, and web-based services. • Online customizing of phone features and services from your Cisco Unified CM User Options web pages. • A comprehensive online help system that displays information on the phone screen.
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  • Page 17 Opens/closes the Directories menu. Use it to Using Call Logs, page 52 access call logs and directories. Help button Activates the Help menu. Accessing the Help System on Your Phone, page 14 Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0...
  • Page 18: Understanding Lines And Calls

    Settings button Opens/closes the Settings menu. Use it to Changing Phone Settings, change touchscreen and ring settings. page 50 Services button Opens/closes the Services menu. Using the User Options Web Pages, page 59 Volume button Controls the handset, headset, and Using a Handset, Headset, speakerphone volume (off-hook) and the and Speakerphone, page 47...
  • Page 19: Understanding Line And Call Icons

    Receiving Intercom Calls, page Two-way intercom The recipient pressed the intercom line to activate two-way audio call with the caller. See Placing or Receiving Intercom Calls, page Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0...
  • Page 20: Understanding Touchscreen Features

    Understanding Touchscreen Features This is what your main touchscreen might look like with active calls and several feature menus open. Primary phone Displays the phone number (directory number) for your primary phone line. line Programmable Programmable buttons can serve as phone line buttons, intercom line button buttons, speed-dial buttons, phone service buttons, or phone feature buttons.
  • Page 21: Choosing Touchscreen Items

    Use only a soft, dry cloth to wipe the touchscreen. Do not use any liquids or powders on the phone, as they can contaminate phone components and cause failures. Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0...
  • Page 22: Understanding Feature Buttons And Menus

    Main menu topics include: • About Your Cisco Unified IP Phone—Details about your phone • How do I...?—Procedures for common phone tasks • Calling Features—Descriptions and procedures for calling features...
  • Page 23: Understanding Feature Availability

    OPickUp Other PickUp Quality Reporting Tool Quality Reporting Tool Redial Redial Redial Remove Last Conference RmLstC Remove Last Participant Party Transfer Transfer Transfer Video Mode Command VidMode Video Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0...
  • Page 24: Understanding Sip Vs. Sccp

    Understanding SIP vs. SCCP Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this configuration. Phone features can vary depending on the protocol. This Phone Guide indicates which features are protocol-specific.
  • Page 25: Basic Call Handling

    You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone. For more information, If you want to...
  • Page 26: Placing A Call-Additional Options

    2. Enter a name and press Search. 3. Highlight a listing and go off-hook. Dial from a corporate 1. Open a web browser and go to a Using Cisco WebDialer, directory on your personal WebDialer-enabled corporate page 72 computer using directory.
  • Page 27 3. Enter your mobile phone number (if requested) and PIN. 4. Press 1 to make a call to an enterprise IP phone. 5. Dial a desktop phone number other than your desktop phone number. Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0...
  • Page 28: Answering A Call

    If you want to... Then... For more information, see... Place a call using Fast Dial Note Before using this option, your Configuring Fast Dials on system administrator must the Web, page 62 configure this feature and assign a service URL to the line button. Contact your system administrator for more information.
  • Page 29: Ending A Call

    Hang up while using the handset Return the handset to its cradle. Or press EndCall. Hang up while using a headset Press . Or, to keep headset mode active, press EndCall. Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0...
  • Page 30: Using Hold And Resume

    If you want to... Then... Hang up while using the speakerphone Press or EndCall. Hang up one call, but preserve another Press EndCall. If necessary, remove the call from hold first. call on the same line Using Hold and Resume You can hold and resume calls.
  • Page 31: Using Mute

    Press Answer, or if the call is ringing on a different line, press (flashing). connected call to Any active call is placed on hold and the selected call is resumed. answer a ringing call Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0...
  • Page 32: Switching An In-Progress Call To Another Phone

    Switching an In-Progress Call to Another Phone You can switch in-progress calls between the desktop phone and your mobile phone or other remote destination. If you want to... Then... Switch an in-progress 1. Press the Mobility softkey and select Send call to mobile. call on your desktop 2.
  • Page 33: Transferring Calls

    • If on-hook transfer is not enabled on your phone, hanging up without pressing Transfer again places the call on hold. • You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold before transferring it. Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0...
  • Page 34: Sending A Call To A Voice Message System

    Sending a Call to a Voice Message System You can use iDivert to send an active, ringing, or on-hold call to your voice message system. Depending on the type of call and your phone configuration, you can also use iDivert to send the call to another party's voice message system.
  • Page 35 • Your phone may reject your attempt to set up Call Forward All directly on the phone if the target number that you enter would create a call forwarding loop or would exceed the maximum number of links permitted in a call forwarding chain. Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0...
  • Page 36: Using Do Not Disturb

    “None” (to use the “Alert” setting configured by your system administrator). Making Conference Calls Your Cisco Unified IP Phone allows you to talk simultaneously with multiple parties in a conference call. Using Conference Features You can create a conference in various ways, depending on your needs and the features that are available on your phone.
  • Page 37: Using Conference

    Your system administrator determines whether non-initiators of a conference can add or remove participants. See a list of participants or Viewing or Removing Conference Participants, page remove participants Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0...
  • Page 38: Using Join

    Using Join Join allows you to combine two or more existing calls to create a conference in which you are a participant. If you want to... Then... Create a conference by joining 1. From an active call, highlight another call that you want to together existing calls that are include in the conference and press Select.
  • Page 39: Using Cbarge

    If you call a secure Meet-Me conference number from a non-secure phone, your phone displays the message, “Device Not Authorized.” For more information, see Making and Receiving Secure Calls, page Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0...
  • Page 40: Viewing Or Removing Conference Participants

    Viewing or Removing Conference Participants During a standard (ad hoc) conference, you can view a list of participants and remove participants. View a list of conference Press ConfList or Conference List. participants Participants are listed in the order in which they join the conference with the most recent additions at the top.
  • Page 41 • Listen to the message in one-way audio. • Talk to the caller by pressing (active intercom line). • Press End Call with the intercom call in focus. Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0...
  • Page 42: Advanced Call Handling

    Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to enter an index number, press a button, or select a phone screen item to place a call.
  • Page 43: Picking Up A Redirected Call On Your Phone

    • If you have multiple lines and want to pick up the call on a non-primary line, first press the desired line, then press a Call PickUp softkey or button. Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0...
  • Page 44: Storing And Retrieving Parked Calls

    You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified Communications Manager system (for example, a phone at a co-worker’s desk or in a conference room). You can park a call by using these methods: •...
  • Page 45: Logging Out Of Hunt Groups

    • Your system administrator can assign Directed Call Park buttons to available line buttons on your Cisco Unified IP Phone 7970 or 7971 or on your Cisco Unified IP Phone 7914 Expansion Module. • You can dial directed call park numbers if you do not have Directed Call Park buttons on your phone.
  • Page 46: Using Barge To Add Yourself To A Shared-Line Call

    Sharing Call Information and Barging Phones that share a line each display information about calls that are placed and received on the shared line. This information might include caller ID and call duration. (See the Privacy section for exceptions.) When call information is visible in this way, you and coworkers who share a line can add yourselves to calls using either Barge or cBarge.
  • Page 47: Using Barge Features

    Allow others to view or barge calls 1. Press Private on a shared line 2. To verify that Privacy is off, look for the feature-disabled icon next to an unlit line button Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0...
  • Page 48: Using Blf To Determine A Line State

    Tips • If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line as usual. • The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple shared lines and Privacy is enabled, coworkers cannot view or barge calls on any of your shared lines.
  • Page 49: Making And Receiving Secure Calls

    Look for a security icon in the top right corner of the call conference activity area, next to the call duration timer: Authenticated call or conference Encrypted call or conference Non-secure call or conference Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0...
  • Page 50: Tracing Suspicious Calls

    If you want to... Then... Verify that the phone on the other Look for the encrypted lock icon and listen for a security tone end of the connection is also secure at the beginning of the call. When encrypted calling is configured on your phone, the lock icon is displayed.
  • Page 51 – Transfer the call – Add the call to a three-way conference – Answer the call using PickUp – • MLPP overrides the Do Not Disturb (DND) feature. Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0...
  • Page 52: Using Cisco Extension Mobility

    Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator must configure EM for you.
  • Page 53 The number you are calling from is not one of your remote destinations. – The number is blocked by you or your carrier (shown as “Unknown Number”). – Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0...
  • Page 54 The number is not accurately matched in the Cisco Unified Communications Manager database; – for example, if your number is 510-666-9999, but it is listed as 666-9999 in the database, or your number is 408-999-6666, but it is entered as 1-408-999-6666 in the database.
  • Page 55: Using A Handset, Headset, And Speakerphone

    Press Save to preserve the volume level for future calls. If you use AutoAnswer, see Using AutoAnswer with a Headset or Speakerphone, page Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0...
  • Page 56: Using A Speakerphone

    Using Wideband with your Headset If you use a headset that supports wideband, you might experience improved audio sensitivity if you enable the wideband setting on your phone (this setting is disabled by default). To access the setting, choose > User Preferences > Audio Preferences > Wideband Headset. If the Wideband Headset setting shows as dimmed, then this setting is not user controllable.
  • Page 57: Using Autoanswer With A Headset Or Speakerphone

    Keep the handset in the cradle and headset mode inactive ( unlit). speakerphone Otherwise, calls ring normally and you must manually answer them. AutoAnswer is disabled when the Do Not Disturb feature is active. Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0...
  • Page 58: Changing Phone Settings

    Changing Phone Settings You can personalize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings. Customizing Rings and Message Indicators You can customize how your phone indicates an incoming call and a new voice mail message. You can also adjust the ringer volume for your phone.
  • Page 59: Customizing The Touchscreen

    Contact your system administrator to see if this optional feature is of the touchscreen available to you. This feature allows you to turn off touchscreen illumination for a pre-determined time (as set by your system administrator). Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0...
  • Page 60: Using Call Logs And Directories

    Using Call Logs and Directories This section describes how you can use call logs and directories. To access both features, use the Directories button Using Call Logs Your phone maintains records of your missed, placed, and received calls. If you want to... Then...
  • Page 61 Details. The Details record shows two entries for each missed or received multiparty call. The entries are listed in reverse chronological order: Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0...
  • Page 62: Directory Dialing

    The first logged entry is the name/number of the last completed call of a multiparty call – received on your phone. The second logged entry is the name/number of the first completed call of a multiparty call – received on your phone. Directory Dialing Depending on configuration, your phone can provide corporate and personal directory features: •...
  • Page 63: Using Personal Directory On Your Phone

    2. Enter search criteria and press Submit. 3. You can choose Previous or Next to move through listings. 4. Highlight the PAB listing that you want and press Select. Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0...
  • Page 64 If you want to... Then... Dial from PAB entry 1. Search for a listing. 2. Highlight the listing and press Select. 3. Press Dial. (You may need to press the more softkey to see Dial.) 4. Enter the participant’s phone number. 5.
  • Page 65 • Your phone might be set up for international call logging, which is indicated by a “+” symbol on the call logs, redial, or call directory entries. See your system administrator for more information. Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0...
  • Page 66: Accessing Voice Messages

    Accessing Voice Messages To access voice messages, press the Messages button Note Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, refer to the documentation that came with your voice message system.
  • Page 67: Using The User Options Web Pages

    Using the User Options Web Pages Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your Cisco Unified CM User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone.
  • Page 68: Configuring Features And Services On The Web

    The Personal Directory feature set that you can access on your computer consists of: • A Personal Address Book (PAB) • Fast Dials • Cisco Unified Communications Manager Address Book Synchronizer You can also access PAB and Fast Dials from your phone. See Using Personal Directory on...
  • Page 69 4. Enter a phone label for the button. 5. Click Save. 6. Click Reset and then click Restart to refresh the phone configuration. You can now press the line button to access PAB codes. Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0...
  • Page 70: Configuring Fast Dials On The Web

    Configuring Fast Dials on the Web This section describes how to assign Fast Dials from your User Options web pages. If you want to... Then do this after you log in... Assign a line button for Note Before you can assign a line button for Fast Dial, your system administrator must configure the phone to display services.
  • Page 71: Using The Address Book Synchronization Tool

    Microsoft Windows Address Book (if applicable) with your PAB. Entries from your Microsoft Windows Address Book will then be accessible on your Cisco Unified IP Phone and User Options web pages. Your system administrator can give you access to TABSynch and provide detailed instructions.
  • Page 72 For help using speed-dial features, see Speed Dialing, page Note If you want to... Then do this after you log in... Set up speed-dial 1. Choose User Options > Device. buttons 2. Choose a phone from the Name drop-down menu. 3.
  • Page 73: Setting Up Phone Services On The Web

    2. Select one or more entries. 3. Click Delete Selected. Change a service name 1. Search for services. 2. Click on the service name. 3. Change the information and click Save. Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0...
  • Page 74 If you want to... Then do this after you log in... Add a service to an 1. Choose User Options > Device. available 2. Choose a phone from the Name drop-down menu. programmable phone 3. Click Service URL. button Note If you do not see this option, ask your system administrator to configure a service URL button for your phone.
  • Page 75: Controlling User Settings On The Web

    Your PIN and password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer. For more information, ask your system administrator.
  • Page 76 If you want to... Then do this after you log in... Set up call forwarding 1. Choose User Options > Device. per line 2. Choose a phone from the Name drop-down menu. 3. Click Line Settings. 4. If you have more than one directory number (line) assigned to your phone, choose a line from the Line drop-down menu.
  • Page 77 5. In the Line Text Label area, enter a text label. 6. Click Save. Note Your phone uses the ASCII Label field if the phone does not support double-byte character sets. Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0...
  • Page 78: Setting Up Phones And Access Lists For Mobile Connect

    Setting Up Phones and Access Lists for Mobile Connect When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations.
  • Page 79 Do not ring this destination if the caller is in the blocked access list – that you select. Note The ring schedule drop-down list boxes include only the access lists that you have created. 9. Click Save. Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0...
  • Page 80: Using Cisco Webdialer

    Using Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser. Your system administrator must configure this feature for you. If you want to... Then...
  • Page 81 • Do not display call confirmation—If selected, prompts WebDialer to suppress the Make Call page. This page appears by default after you click a phone number in a WebDialer-enabled online directory. Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0...
  • Page 82: Understanding Additional Configuration Options

    Expansion Module 7914 buttons, try using Abbreviated Dialing Phone Guide or subscribing to the Fast Dial service. Another option is to attach the Cisco Unified IP Phone Expansion Module 7914 to your phone. Work with (or work as) Consider using:...
  • Page 83 Ask your system administrator about Using Cisco Extension apply your phone the Cisco Extension Mobility Service. Mobility, page number and settings to a shared Cisco Unified IP Phone Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0...
  • Page 84: Troubleshooting Your Phone

    Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone. General Troubleshooting This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator. Symptom Explanation You cannot hear a dial...
  • Page 85: Viewing Phone Administration Data

    Depending on configuration, use the QRT to: • Immediately report an audio problem on a current call. • Select a general problem from a list of categories and choose reason codes. Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0...
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  • Page 87: Cisco One-Year Limited Hardware Warranty Terms

    There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html...
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  • Page 89: Index

    Busy Lamp Field conference features for button ending buttons, identifying forwarding 26, 67 handling multiple holding and resuming icons for call activity area Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0...
  • Page 90 9, 13 registering securing handset rest Do Not Disturb troubleshooting documentation, accessing web-based services for Cisco Unified IP Phone Expansion Module 7914 Cisco Unified Video Advantage Cisco WebDialer encrypted calls Client Matter Code, see CMC ending a call, options for...
  • Page 91 Cisco Unified IP Phone intercom calls group call pickup intercom line 11, 33 international call logging 18, 53, 57 handset light strip keypad securing in cradle Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0...
  • Page 92 mobile connect access to remote destinations language (locale) settings configuring line buttons enabling lines making call from mobile phone and call forwarding 26, 67 putting call on hold and call states setting up access lists and using BLF turning off from mobile phone buttons for mobile phone description of...
  • Page 93 Quality Reporting Tool sleep mode, waking touchscreen from Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0...
  • Page 94 softkey buttons features of description of illumination setting labels for sleep mode speakerphone transferring answering calls with options for button for troubleshooting hanging up with general placing calls with see also QRT using speed dial buttons for configuring 34, 63 URL dialing, from call log description of User Options web pages...
  • Page 95 WebDialer whisper wideband headset Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0...
  • Page 96 OL-15895-01...
  • Page 98 Cisco Website at www.cisco.com/go/offices. CCDE, CCENT, Cisco Eos, Cisco Lumin, Cisco Nexus, Cisco StadiumVision, the Cisco logo, DCE, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn is a service mark; and Access Registrar, Aironet, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP,...

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