Page 1 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-15299-01...
Page 2 You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures: •...
Page 3: Table Of Contents
Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-18 Checklist for Configuring the Cisco Unified IP Phone 7970 Series in Cisco Unified Communications Manager 1-19 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 4 Cisco Unified Communications Manager Configuration Understanding the Cisco Unified IP Phone 7970 Series Components Network and Access Ports Handset Speakerphone Headset Audio Quality Subjective to the User Connecting a Headset Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 5 Power Save Configuration Menu 4-22 Ethernet Configuration Menu 4-23 Security Configuration Menu 4-23 QoS Configuration Menu 4-25 Network Configuration 4-25 Security Configuration Menu 4-29 CTL File Menu 4-30 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 6 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone C H A P T E R Model Information Screen Status Menu Status Messages Screen Network Statistics Screen Firmware Versions Screen 7-11 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 7 Troubleshooting and Maintenance C H A P T E R Resolving Startup Problems Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager...
Page 8 Cable Specifications Network and Access Port Pinouts Basic Phone Administration Steps A P P E N D I X Example User Information for these Procedures Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 viii OL-15299-01...
Page 9 Adding a User From an External LDAP Directory Adding a User Directly to Cisco Unified Communications Manager Configuring the Phone Performing Final End User Configuration Steps N D E X Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 10 Contents Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 11: Preface
Manager 7.0 provides the information you need to understand, install, configure, manage, and troubleshoot the phones in the Cisco Unified IP Phone 7970 series on a Voice-over-IP (VoIP) network. Because of the complexity of a Unified Communications network, this guide does not provide complete and detailed information for procedures that you need to perform in Cisco Unified Communications Manager (formerly Cisco Unified CallManager) or other network devices.
Page 12: Related Documentation
Cisco Unified Communications Manager and then associating the user to the phone. Related Documentation For more information about Cisco Unified IP Phones or Cisco Unified Communications Manager, refer to the following publications: Cisco Unified IP Phone 7970 Series These publications are available at the following URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html...
Page 13: Obtaining Documentation, Obtaining Support, And Security Guidelines
Guidelines For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html...
Page 14 Means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 15: Chapter 1 An Overview Of The Cisco Unified Ip Phone
Overview of Configuring and Installing Cisco Unified IP Phones, page 1-18 • Caution Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a Cisco Unified IP Phone might cause interference. For more information, refer to the manufacturer documentation of the interfering device.
Page 16 Awakens the touchscreen from sleep mode or disables it for cleaning. No color—Ready for input Green flashing—Disabled Green steady—Sleep mode Messages button Auto-dials your voice message service (varies by service). Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 17: What Networking Protocols Are Used
Indicates an incoming call or new voice message. Touchscreen Shows phone features. What Networking Protocols Are Used? Cisco Unified IP Phones support several industry-standard and Cisco networking protocols required for voice communication. Table 1-1 provides an overview of the networking protocols that the Cisco Unified IP Phone 7970 Series supports.
Page 18 Phones” section on page 1-16 for additional connected. After authentication is successful, information. normal traffic can pass through the port. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 19 Cisco Unified IP Phones use the RTP protocol (RTP) real-time data, such as interactive voice and to send and receive real-time voice traffic video, over data networks. from other phones and gateways. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 20 • Understanding Interactions with Other Cisco Unified IP Communications Products, page 2-2 Understanding the Phone Startup Process, page 2-7 • Network Configuration Menu, page 4-5 • Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 21: What Features Are Supported On The Cisco Unified Ip Phone 7970 Series
Chapter 4, “Configuring Settings on the Cisco Unified IP Phone.” The Cisco Unified IP Phone can interact with other services and devices on your IP network to provide enhanced functionality. For example, you can integrate the Cisco Unified IP Phones with the corporate Lightweight Directory Access Protocol 3 (LDAP3) standard directory to enable users to search for co-workers contact information directly from their IP phones.
Page 22: Configuring Telephony Features
Providing Users with Feature Information If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. To ensure that you distribute the most current feature and procedural information, familiarize yourself with Cisco Unified IP Phone documentation.
Page 23 Cisco Unified IP phones. The Cisco Unified IP Phones Series use the Phone Security Profile, which defines whether the device is nonsecure, authenticated, or encrypted. For information on applying the security profile to the phone, refer to Cisco Unified Communications Manager Security Guide.
Page 24: Overview Of Supported Security Features
Most security features are available only if a certificate trust list (CTL) is installed on the phone. For Note more information about the CTL, refer to “Configuring the Cisco CTL Client” chapter in the Cisco Unified Communications Manager Security Guide.
Page 25 The CAPF can be configured to request certificates from customer-specified certificate authorities on behalf of the phone, or it can be configured to generate certificates locally. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 1-11 OL-15299-01...
Page 26: Understanding Security Profiles
• Understanding Security Profiles Cisco Unified IP Phones that support Cisco Unified Communications Manager 7.0 or later use a security profile, which defines whether the phone is nonsecure, authenticated, or encrypted. For information about configuring the security profile and applying the profile to the phone, refer to Cisco Unified Communications Manager Security Guide.
Page 27: Identifying Authenticated, Encrypted, And Protected Phone Calls
In an authenticated call, all devices participating in the establishment of the call are authenticated by Cisco Unified Communications Manager. When a call in progress is authenticated, the call progress icon to the right of the call duration timer in the phone screen changes to this icon: In an encrypted call, all devices participating in the establishment of the call are authenticated by the Cisco Unified Communications Manager.
Page 28: Establishing And Identifying Secure Conference Calls
A protected call is established when your phone, and the phone on the other end, is configured for protected calling. The other phone can be in the same Cisco Unified IP network, or on a network outside the IP network. Protected calls can only be made between two phones. Conference calls and other multiple-line calls are not supported.
Page 29: Call Security Interactions And Restrictions
MOH, the MOH does not play. Secure (encrypted) Join Encrypted or authenticated Secure conference bridge Conference remains secure (encrypted or authenticated) Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 1-15 OL-15299-01...
Page 30: Supporting 802.1X Authentication On Cisco Unified Ip Phones
(CDP) to identify each other and to determine parameters such as VLAN allocation and inline power requirements. However, CDP is not used to identify any locally attached PCs. Therefore, Cisco Unified IP Phones provide an EAPOL pass-through mechanism, whereby a PC locally attached to the IP phone may pass through EAPOL messages to the 802.1X authenticator in the LAN switch.
Page 31: Best Practices—Requirements And Recommendations
Enabled—If you are using a switch that supports multi-domain authentication, you can enable – the PC port and connect a PC to it. In this case, Cisco Unified IP Phones support proxy EAPOL-Logoff to monitor the authentication exchanges between the switch and the attached PC.
Page 32: Overview Of Configuring And Installing Cisco Unified Ip Phones
“System Configuration Overview” chapter in Cisco Unified Communications Manager System Guide. After you have set up the IP telephony system and configured system-wide features in Cisco Unified Communications Manager, you can add IP phones to the system.
Page 33: Checklist For Configuring The Cisco Unified Ip Phone 7970 Series In Cisco Unified Communications Manager
Manager Table 1-6 provides an overview and checklist of configuration tasks for the Cisco Unified IP Phone 7970 Series in Cisco Unified Communications Manager Administration. The list presents a suggested order to guide you through the phone configuration process. Some tasks are optional, depending on your system and user needs.
Page 34 PIN (for Extension Mobility and Personal Directory) Unified Communications Manager” section on page 5-20. Adds user information to the global directory for Cisco Unified Communications Manager. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 1-20 OL-15299-01...
Page 35: Installing Cisco Unified Ip Phones
Installing Cisco Unified IP Phones After you have added the phones to the Cisco Unified Communications Manager database, you can complete the phone installation. You (or the phone users) can install the phone at the users’s location.
Page 36 14 line appearances or speed dial numbers. Monitor the phone startup process. See the “Verifying the Phone Startup Process” section on page 3-10. Verifies that phone is configured properly. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 1-22 OL-15299-01...
Page 37 Appendix A, “Providing Information to Users Via a their phones and how to configure their phone options. Website.” Ensures that users have adequate information to successfully use their Cisco Unified IP Phones. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 1-23 OL-15299-01...
Page 38 Chapter 1 An Overview of the Cisco Unified IP Phone Installing Cisco Unified IP Phones Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 1-24 OL-15299-01...
Page 39: Manager
Preparing to Install the Cisco Unified IP Phone on Your Network Cisco Unified IP Phones enable you to communicate using voice over a data network. To provide this capability, the IP Phones depend upon and interact with several other key Cisco Unified IP Telephony and network components, including Cisco Unified Communications Manager, DNS and DHCP servers, TFTP servers, media resources, Cisco prestandard PoE, and so on.
Page 40: Understanding Interactions With Other Cisco Unified Ip Communications Products
Security Features for Cisco Unified IP Phones” section on page 1-8. If the Cisco Unified IP Phone model that you want to configure does not appear in the Phone Type Note drop-down list in Cisco Unified Communications Manager Administration, go to the following URL and install the latest support patch for your version of Cisco Unified Communications Manager: http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml...
Page 41: Understanding How The Cisco Unified Ip Phone Interacts With The Vlan
Providing Power to the Phone Models in the Cisco Unified IP Phone 7970 Series can be powered with external power or with Power over Ethernet (PoE). External power is provided through a separate power supply. PoE is provided by a switch through the Ethernet cable attached to a phone.
Page 42: Power Guidelines
CP-PWR-CUBE-3 external power supply External power— The Cisco Unified IP Phone Power Injector may be used with any Cisco Unified IP Phone. Provided through the Cisco Functioning as a midspan device, the injector delivers inline power to the attached phone.
Page 43: Phone Power Consumption And Display Brightness
In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 44: Obtaining Additional Information About Power
In addition, if the device security mode in the configuration file is set to Authenticated and the CTL file on the phone has a valid certificate for Cisco Unified Communications Manager, the phone establishes a TLS connection to Cisco Unified Communications Manager. Otherwise, the phone establishes a TCP connection.
Page 45: Understanding The Phone Startup Process
The phone is registering for the first time • If auto registration is not enabled and the phone has not been added to the Cisco Unified Communications Manager database, the phone registration request will be rejected. In this case, the phone resets and attempts to register repeatedly.
Page 46 Managers and TFTP servers that the phone is authorized to connect to. It also contains the certificates necessary for establishing a secure connection between the phone and Cisco Unified Communications Manager. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 47: Adding Phones To The Cisco Unified Communications Manager Database
Manager database. Adding Phones to the Cisco Unified Communications Manager Database Before installing the Cisco Unified IP phone, you must choose a method for adding phones to the Cisco Unified Communications Manager database. These sections describe the methods: • Adding Phones with Auto-Registration, page 2-10 Adding Phones with Auto-Registration and TAPS, page 2-11 •...
Page 48: Adding Phones With Auto-Registration
Move auto-registered phones to new locations and assign them to different device pools without • affecting their directory numbers. Cisco recommends you use auto-registration to add less than 100 phones to your network. To add more Note than 100 phones to your network, use the Bulk Administration Tool (BAT). See the “Adding Phones with...
Page 49: Adding Phones With Auto-Registration And Taps
Cisco Unified Communications Manager database with dummy MAC addresses. Use TAPS to update MAC addresses and download pre-defined configurations for phones. Cisco recommends you use auto-registration and TAPS to add less than 100 phones to your network. To Note add more than 100 phones to your network, use the Bulk Administration Tool (BAT).
Page 50: Adding Phones With Cisco Unified Communications Manager Administration
Using Cisco Unified IP Phones with Different Protocols The Cisco Unified IP Phone can operate with SCCP (Skinny Client Control Protocol) or SIP (Session Initiation Protocol). You can convert a phone that is using one protocol for use with the other protocol.
Page 51: Converting A New Phone From Sccp To Sip
To convert a phone that is in use in your network from SIP to SCCP, perform these steps. For more information, Cisco Unified Communications Manager Administration Guide. Before deleting a SIP phone (that you want to convert to a SCCP phone) from the Cisco Unified Communications Manager database, copy all of the phone configuration information, so when you add the phone back to the database, you will have the configuration information readily available.
Page 52: Deploying A Phone In An Sccp And Sip Environment
Determining the MAC Address of a Cisco Unified IP Phone Several of the procedures that are described in this manual require you to determine the MAC address of a Cisco Unified IP Phone. You can determine the MAC address for a phone in any of these ways: •...
Page 53: Before You Begin
• Configuring Security on the Cisco Unified IP Phone, page 3-12 Before you install a Cisco Unified IP phone, you must decide how to configure the phone in your Note network. Then you can install the phone and verify its functionality. For more information, see Chapter 2, “Preparing to Install the Cisco Unified IP Phone on Your Network.”...
Page 54: Chapter 3 Setting Up The Cisco Unified Ip Phone
The Cisco Unified IP Phone displays the date and time from Cisco Unified Communications Manager. Note If the Cisco Unified Communications Manager server is located in a different time zone than the phones, the phones will not display the correct local time.
Page 55: Handset
Handset The handset is designed especially for use with a Cisco Unified IP Phone. It includes a light strip that indicates incoming calls and voice messages waiting. To connect a handset to the Cisco Unified IP Phone, remove the hookswitch clip from the cradle area,...
Page 56: Audio Quality Subjective To The User
Connecting a Headset To connect a headset to the Cisco Unified IP Phone, plug it into the Headset port on the back of the phone. Press the Headset button on the phone to place and answer calls by using the headset.
Page 57: Installing The Cisco Unified Ip Phone
In European Union countries, use only external headsets that are fully compliant with the EMC Directive Caution [89/336/EC]. Installing the Cisco Unified IP Phone You must connect the Cisco Unified IP Phone to the network and to a power source before using it. Table 3-1 describes the tasks. See Figure 3-2 for a graphical representation of the connections.
Page 58 Attaching the Cisco Unified IP Phone Expansion Module 7914 • Adjusting the Placement of the Cisco Unified IP Phone, page 3-8 • Configuring Startup Network Settings, page 3-11 • Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 59: Attaching The Cisco Unified Ip Phone Expansion Module 7914
The Find and List Phone window redisplays and shows a list of the phones that match your search criteria. Click the IP Phone that you want to configure for the Cisco Unified IP Phone Expansion Module 7914. Step 4 The Phone configuration window displays.
Page 60: Adjusting The Placement Of The Cisco Unified Ip Phone
Securing the Phone with a Cable Lock You can secure the Cisco Unified IP Phone 7970G and 7971G-GE to a desktop by using a laptop cable lock. The lock connects to the security slot on the back of the phone, and the cable can be secured to a desktop.
Page 61: Mounting The Phone To The Wall
Mounting the Phone to the Wall You can mount the Cisco Unified IP Phone on the wall by using the footstand as a mounting bracket or you can use special brackets available in a Cisco Unified IP Phone wall mount kit. (Wall mount kits must be ordered separately from the phones.) If you attach the phone to a wall by using the standard footstand...
Page 62: Verifying The Phone Startup Process
Adjustment plate—Raises and lowers phone vertically Verifying the Phone Startup Process After the Cisco Unified IP Phone has power connected to it, the phone begins its startup process by cycling through these steps. These buttons flash on and off in sequence: Headset.
Page 63: Configuring Startup Network Settings
IP subnet information • Default gateway IP address • TFTP server IP address • You may also configure these optional settings as necessary: Domain name • Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 3-11 OL-15299-01...
Page 64: Configuring Security On The Cisco Unified Ip Phone
The security features protect against several threats, including threats to the identity of the phone and to data. These features establish and maintain authenticated communication streams between the phone and the Cisco Unified Communications Manager server, and digitally sign files before they are delivered. For more information about the security features, see the “Understanding Security Features for Cisco...
Page 65 You can verify that an LSC is installed on the phone by choosing Settings > Model Information and ensuring that the LSC setting shows Installed. Related Topic Understanding Security Features for Cisco Unified IP Phones, page 1-8 • Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 3-13 OL-15299-01...
Page 66 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 3-14 OL-15299-01...
Page 67: Configuration Menus On The Cisco Unified Ip Phone 7970 Series
Configuring Settings on the Cisco Unified IP Phone The Cisco Unified IP Phone includes many configurable network and device settings that you may need to modify before the phone is functional for your users. You can access these settings, and change many of them, through menus on the phone.
Page 68: Displaying A Configuration Menu
Overview of Options Configurable from a Phone, page 4-4 • Network Configuration Menu, page 4-5 • Device Configuration Menu, page 4-10 • Security Configuration Menu, page 4-29 • Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 69: C H A P T E R 4 Configuring Settings On The Cisco Unified Ip Phone
Press the << softkey if you make a mistake. This softkey deletes the character to the left of the • cursor. Press the Cancel softkey before pressing the Save softkey to discard any changes that you have • made. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 70: Overview Of Options Configurable From A Phone
Configuring Settings on the Cisco Unified IP Phone Overview of Options Configurable from a Phone The Cisco Unified IP Phone provides several methods you can use to reset or restore option settings, if Note necessary. For more information, see the “Resetting or Restoring the Cisco Unified IP Phone”...
Page 71: Network Configuration Menu
Before you can change an option on this menu, you must unlock options as described in the “Unlocking and Locking Options” section on page 4-3. The Edit, Yes, or No softkeys for changing network configuration options appear only if options are unlocked. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 72 VLAN from the switch; otherwise it is ignored. press the Edit softkey, and then enter a new Admin VLAN setting. Press the Validate softkey and then press the Save softkey. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 73 Scroll to the PC VLAN option, press the Edit softkey, and then enter a new PC VLAN setting. Press the Validate softkey and then press the Save softkey. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 74 When DHCP is disabled, the Yes softkey to enable DHCP. administrator must manually assign an IP address Press the Save softkey. to the phone. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 75 For information about the CTL file, refer to Cisco Server 1 address. Unified Communications Manager Security Guide. For information about unlocking the CTL file, see the “Security Configuration Menu” section on page 4-29. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 76: Device Configuration Menu
Call Preferences Menu (SIP Phones Only), page 4-14 • HTTP Configuration Menu, page 4-15 • Locale Configuration Menu, page 4-16 • UI Configuration Menu, page 4-17 • Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 4-10 OL-15299-01...
Page 77: Unified Cm Configuration
Cisco Unified Communications Manager Administration, Cisco Unified CM Group Configuration. For an available Cisco Unified Communications Manager server, an option on the Unified CM Configuration will show the Cisco Unified Communications Manager server IP address or name and one of the states shown in Table 4-4.
Page 78: Sip Configuration Menu (Sip Phones Only)
The SIP Configuration menu is available on SIP phones. This menu contains these sub-menus: SIP General Configuration Menu, page 4-13 • Line Settings Menu (SIP Phones Only), page 4-14 • Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 4-12 OL-15299-01...
Page 79: Sip General Configuration Menu
No by default. Administration, choose Device > Device Settings > SIP Profile. Related Topics Displaying a Configuration Menu, page 4-2 • Device Configuration Menu, page 4-10 • Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 4-13 OL-15299-01...
Page 80: Line Settings Menu (Sip Phones Only)
Use Cisco Unified Communications Manager register each line. Administration to modify. Short Name Displays the short name configured for the line. Use Cisco Unified Communications Manager Administration to modify. Authentication Name Displays the name used by the phone for Use Cisco Unified Communications Manager authentication if a registration is challenged by Administration to modify.
Page 81: Http Configuration Menu
Administration to modify > Device > Phone > Phone Configuration. Information URL URL of the help text that appears on the phone. From Cisco Unified Communications Manager Administration, choose > Device > Phone > Phone Configuration. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0...
Page 82: Locale Configuration Menu
Administration, choose Device > Phone > information that supports the phone in a specific Phone Configuration. location, including definitions of the tones and cadences used by the phone. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 4-16 OL-15299-01...
Page 83: Ntp Configuration Menu (Sip Phones Only)
BLF for Call Lists Indicates whether the Busy Lamp Field (BLF) is From Cisco Unified Communications Manager enabled for call lists. Administration, choose System > Enterprise Parameters. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 4-17 OL-15299-01...
Page 84 Preferences> Wideband Headset). Disabled—The value of the Wideband • Headset option in Cisco Unified Communications Manager Administration gets used (see Media Configuration Menu, page 4-19 Default: Enabled Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 4-18 OL-15299-01...
Page 85: Media Configuration Menu
From Cisco Unified Communications Manager Enabled video calls when connected to an appropriately Administration, choose Device > Phone > equipped computer. Phone Configuration. (SCCP phones only) Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 4-19 OL-15299-01...
Page 86 Range: 0 percent to 100 percent. (0 percent is –66 dBM and 100 percent is –3 dBM.) Default: 84 percent (–10dBM) See also: Recording Tone Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 4-20 OL-15299-01...
Page 87 Configuration to set this value. If you allowed this option Note to be user controllable (in the Wideband Handset UI Control option), the user-configured value takes precedence. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 4-21 OL-15299-01...
Page 88: Power Save Configuration Menu
Indicates whether the LCD screen automatically From Cisco Unified Communications Manager Incoming Call illuminates when a call is received. Administration, choose Device > Phone > Phone Configuration. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 4-22 OL-15299-01...
Page 89: Ethernet Configuration Menu
The phone also has a Security Configuration menu that you access directly from the Settings menu. For Note information about the security options on that menu, see the “Security Configuration Menu” section on page 4-29. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 4-23 OL-15299-01...
Page 90 Displays the security mode that is set for the Use Cisco Unified Communications Manager phone. Administration to modify. Logging Display For use by the Cisco Technical Assistance Center (TAC), if necessary. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 4-24 OL-15299-01...
Page 91: Network Configuration
Network Configuration Menu, page 4-5 • Network Configuration The Network Configuration menu displays device-specific network configuration settings on the phone Table 4-18 describes the options in this menu. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 4-25 OL-15299-01...
Page 92 If this feature is disabled, several call statistic values display as 0. For additional information, see the following sections: Call Statistics Screen, page 7-13 • Streaming Statistics, page 8-10 • Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 4-26 OL-15299-01...
Page 93 CDP on the PC port prevents CVTA from working. The current PC and switch port CDP values are shown on the Settings menu. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 4-27 OL-15299-01...
Page 94 Communications Manager Administration, choose Device > Phone > Phone Configuration Related Topics • Displaying a Configuration Menu, page 4-2 • Network Configuration Menu, page 4-5 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 4-28 OL-15299-01...
Page 95: Security Configuration Menu
For more information about this server, refer to CAPF server that the phone uses. the “Using the Certificate Authority Proxy Function” section in Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 4-29 OL-15299-01...
Page 96: Ctl File Menu
Function” section in Cisco Unified Communications Manager Security Guide. Unlocking the CTL File To unlock the CTL file from the Security Configuration menu, follow these steps: Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 4-30 OL-15299-01...
Page 97: Trust List Menu
The 802.1X Authentication and 802.1X Authentication Status menus allow you to enable 802.1X authentication and monitor its progress. These options are described in Table 4-22 Table 4-23. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 4-31 OL-15299-01...
Page 98 Realm—Indicates the user network domain, Display only—Cannot configure. always set as Network Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 4-32 OL-15299-01...
Page 99 • Authenticating—Authentication in progress Authenticated—Authentication successful • or implicit authentication due to timeouts • Held—Authentication failed, waiting before next attempt (approximately 60 seconds) Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 4-33 OL-15299-01...
Page 100 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 4-34 OL-15299-01...
Page 101: Telephony Features Available For The Phone
For information about using most of these features on the phone, refer to Cisco Unified IP Phone 7970 Series Guide. For a comprehensive listing of features on the phone, refer to Cisco Unified IP Phone Features A–Z.
Page 102: C H A P T E R 5 Configuring Features, Templates, Services, And Users
Cisco Unified Communications Manager Administration also provides several service parameters that Note you can use to configure various telephony functions. For more information about service parameters and the functions that they control, refer to Cisco Unified Communications Manager Administration Guide. Table 5-1...
Page 103 Cisco Unified Communications Manager • available. System Guide, “Cisco Unified IP Phones” chapter. Cisco Unified Communications Manager • Features and Services Guide, “Call Back” chapter. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 104 Administration Guide. redirected number, and original dialed number. Cisco Unified Communications Manager • System Guide, “Cisco Unified IP Phones” chapter. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 105 System Guide, “Cisco Unified IP Phones” chapter.” Cisco Unified Communications Manager • System Guide, “Understanding Route Plans” chapter. Cisco Unified Communications Manager • Features and Services Guide, “Call Display Restrictions” chapter. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 106 Integration (CTI) can designate a virtual device to receive multiple, Unified Communications Manager applications simultaneous calls for application-controlled Administration Guide, “CTI Route Point redirection. Configuration” chapter. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 107 For more information, refer to the Cisco incoming call and a new voice mail message. Unified Communications Manager Features and Services Guide, “Custom Phone Rings” chapter. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 108 Administration Guide, “Cisco Unified IP “Services” in this table.) Phone Services Configuration” chapter. Cisco Unified Communications Manager • System Guide, “Cisco Unified IP Phone Services” chapter. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 109 System Guide, “Cisco Unified IP Phones” available to make or receive new calls. chapter. Cisco Unified Communications Manager • Features and Services Guide, “Immediate Divert” chapter Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 110 • Cisco Unified Communications Manager calls from ringing their phone. System Guide, “Understanding Route Plans” chapter. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 5-10 OL-15299-01...
Page 111 Refer to Cisco Unified Communications appearance can be active at any time; other calls are Manager Administration Guide, “Directory automatically placed on hold. Number Configuration” chapter. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 5-11 OL-15299-01...
Page 112 Cisco Unified Communications Manager • System Guide, “Cisco Unified IP Phones” chapter. Cisco Unified Communications Manager • Features and Services Guide “Barge and Privacy” chapter. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 5-12 OL-15299-01...
Page 113 For more information refer to: has another active call. Cisco Unified Communications Manager • Administration Guide, “Directory Number Configuration” chapter. “Creating Custom Phone Rings” section • on page 6-2. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 5-13 OL-15299-01...
Page 114 (beep tone) during a call when it is being Recording” chapter. monitored. The intercom feature is disabled when a Note call is being monitored or recorded. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 5-14 OL-15299-01...
Page 115 Direct Transfer does not initiate a consultation call and does not put the active call on hold. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 5-15 OL-15299-01...
Page 116: Configuring Corporate And Personal Directories
Cisco Unified Communications Manager” chapter. Configuring Corporate and Personal Directories The Directories button on the Cisco Unified IP Phone 7970 Series gives users access to several directories. These directories can include: Corporate Directory—Allows a user to look up phone numbers for co-workers.
Page 117: Configuring Corporate Directories
Address Book Synchronization Tool (TABSynch) • Users can access Personal Directory features by these methods: From a web browser—Users can access the PAB and Fast Dials features from the Cisco Unified • Communications Manager User Options web pages From the Cisco Unified IP Phone—Users can choose Directories > Personal Directory to access •...
Page 118: Modifying A Phone Button Template For Personal Address Book Or Fast Dials
Cisco Unified Communications Manager System Guide for more information. The default Cisco Unified IP Phone 7970 Series template that ships with the phone uses buttons 1 and 2 for lines and assigns buttons 3 through 8 as speed dial.
Page 119: Configuring Softkey Templates
The phone user can now access the User Options pages and associate the service with a button on the phone. For additional information on IP phone services, see the Cisco Unified Communications Manager Administration Guide, “IP Phone Services Configuration” chapter. For additional information on configuring line buttons, see the Cisco Unified Communications Manager Administration Guide, “Cisco...
Page 120: Setting Up Services
Cisco Unified Communications Manager System Guide for more information. Setting Up Services The Services button on the Cisco Unified IP Phone gives users access to Cisco Unified IP Phone Services. You can also assign services to the programmable buttons on the phone (refer to Cisco Unified IP Phone 7970 Series Guide for more information).
Page 121: Managing The User Options Web Pages
Managing the User Options Web Pages From the User Options web page, users can customize and control several phone features and settings. For detailed information about the User Options web pages, refer to Cisco Unified IP Phone 7970 Series Phone Guide.
Page 122 Hide All Settings—No call forward settings display on the User Options web pages. • Show Only Call Forward All—Only call forward all calls displays on the User Options web pages. • Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 5-22 OL-15299-01...
Page 123: Customizing And Modifying Configuration Files
TFTP directory in Cisco Unified Communications Operating System Administration, from the TFTP Server File Upload window. Refer to Cisco Unified IP Telephony Platform Administration Guide for information about how to upload files to the TFTP folder on a Cisco Unified Communications Manager server.
Page 124: Chapter 6 Customizing The Cisco Unified Ip Phone
50 ring types. Each ring type contains a pointer to the PCM file that is used for that ring type and the text that will appear on the Ring Type menu on a Cisco Unified IP Phone for that ring. The Cisco TFTP server for each Cisco Unified Communications Manager contains this file.
Page 125: Pcm File Requirements For Custom Ring Types
Save your modifications and close the Ringlist.xml file. Step 4 To cache the new Ringlist.xml file, stop and start the TFTP service by using Cisco Unified Serviceability Step 5 or disable and re-enable the Enable Caching of Constant and Bin Files at Startup TFTP service parameter (located in the Advanced Service Parameters).
Page 126: List.xml File Format Requirements
URL=”TFTP:Desktops/320x212x12/FullMoon.png”/> </CiscoIPPhoneImageList> The Cisco Unified IP Phone firmware includes a default background image. This image is not defined in the List.xml file. The default image is always the first image that appears in the Background Images menu on the phone.
Page 127: Png File Requirements For Custom Background Images
“PNG File Requirements for Custom Background Images” section on page 6-5. Upload the new PNG files that you created to the following subdirectory in the TFTP server for the Cisco Step 2 Unified Communications Manager: /Desktops/320x212x12 The file name and subdirectory parameters are case sensitive.
Page 128: Configuring Wideband Codec
After upgrading Cisco Unified Communications Manager, replace the default List.xml file with your stored copy. To cache the new List.xml file, stop and start the TFTP service by using Cisco Unified Serviceability or Step 6 disable and reenable the Enable Caching of Constant and Bin Files at Startup TFTP service parameter (located in the Advanced Service Parameters).
Page 129: Configuring The Idle Display
Graphics on Cisco Unified IP Phone at this URL: http://www.cisco.com/warp/public/788/AVVID/idle-url.html In addition, you can refer to Cisco Unified Communications Manager Administration Guide or to Cisco Unified Communications Manager Bulk Administration Guide for the following information: Specifying the URL of the idle display XML service: •...
Page 130 Table 6-1 explains the Cisco Unified Communications Manager Administration fields that control when the display turns on and off. You configure these fields in Cisco Unified Communications Manager Administration in the Product Specific configuration window. (You access this window by choosing Device >...
Page 131 1:30. The default value is 0:30. Display On When Disable/enable automatic illumination of the LCD screen when a call is Incoming Call received. Default: Disabled Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 132 Chapter 6 Customizing the Cisco Unified IP Phone Automatically Disabling the Cisco Unified IP Phone Touchscreen Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 6-10 OL-15299-01...
Page 133: Model Information Screen
Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone This chapter describes how to use the following menus and screens on the Cisco Unified IP Phone 7970 Series to view model information, status messages, network statistics, and firmware information for the phone: Model Information screen—Displays hardware and software information about the phone.
Page 134: Model Information Screen
Call Control Protocol Indicates whether the phone is running under See the “Using Cisco Unified IP Phones with SCCP or SIP. Different Protocols” section on page 2-12. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 135: Status Messages Screen
7-11. • Expansion Module(s)—Displays the Expansion Module(s) screen, which shows information about the Cisco Unified IP Phone Expansion Module 7914, if connected to the phone. For more information, see the “Expansion Module(s) Screen” section on page 7-12. Status Messages Screen The Status Messages screen displays the 10 most recent status messages that the phone has generated.
Page 136 The phone could not update its certificate trust Problem with the CTL file on the TFTP server. list (CTL) file. For more information, refer to Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 137 IP address. See the “Network Configuration Menu” section on page 4-5 section for details. If you are using DHCP, check the DHCP • server configuration. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 138 The phone remains idle until it is power cycled address. or you reset the DHCP address. See the “Network Configuration Menu” section on page 4-5 section for details. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 139 4-5 section for details. If you are using DHCP, the DHCP server • has not provided a default router. Check the DHCP server configuration. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 140 CTL file. In this case, run the CTL client and update the CTL file, making sure that the proper TFTP servers are included in this file. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 141: Network Statistics Screen
Number of packets received by the phone Tx Frames Number of packets sent by the phone Rx Broadcasts Number of broadcast packets received by the phone Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 142 Link state and connection of the PC port (for example, Auto 100 Mb means that the PC port is in a link-up state and has Full-Duplex auto-negotiated a full-duplex, 100-Mbps connection) Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 7-10 OL-15299-01...
Page 143: Firmware Versions Screen
To display the Firmware Version screen, follow these steps: Procedure Press the Settings button. Step 1 Select Status. Step 2 Select Firmware Versions. Step 3 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 7-11 OL-15299-01...
Page 144 DSP Load ID Identifies the digital signal processor (DSP) software version used Expansion Module(s) Screen The Expansion Module(s) screen displays information about each Cisco Unified IP Phone Expansion Module 7914 that is connected to the phone. Table 7-5 explains the information that is displayed on this screen for each connected expansion module.
Page 145: Call Statistics Screen
G.729, G.728/iLBC, G.711 u-law, G.711 A-law, or Lin16k. Rcvr Size Size of voice packets, in milliseconds, in the receiving voice stream (RTP streaming audio). Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 7-13 OL-15299-01...
Page 146 These codecs provide the following maximum MOS LQK score under normal conditions with no frame loss: G.711 gives 4.5 • G.722 gives 4.5 • G.728/iLBC gives 3.9 • • G.729 A/AB gives 3.8 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 7-14 OL-15299-01...
Page 147 Estimate of the network latency, expressed in milliseconds. Represents a running average of the round-trip delay, measured when RTCP receiver report blocks are received. Network Protocol Identifies the current Network Protocol—IPv4. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 7-15 OL-15299-01...
Page 148 Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 7-16 OL-15299-01...
Page 149: Accessing The Web Page For A Phone
C H A P T E R Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone, including: Device information • Network configuration information •...
Page 150 Accessing the Web Page for a Phone Procedure Step 1 Obtain the IP address of the Cisco Unified IP Phone by using one of these methods: • Search for the phone in Cisco Unified Communications Manager by choosing Device > Phone.
Page 151: C H A P T E R 8 Monitoring The Cisco Unified Ip Phone Remotely
User Options web pages. To control access to the web pages for a phone, follow these steps from Cisco Unified Communications Manager Administration: Choose Device >...
Page 152: Network Configuration
Date obtained from the Date/Time Group in Cisco Unified Communications Manager to which the phone belongs 1. The Version Identifier field might display blank if using an older model Cisco Unified IP Phone because the hardware does not provide this information.
Page 153: Network Configuration
URL of the server from which the phone obtains message services. Services URL URL of the server from which the phone obtains Cisco Unified IP Phone services. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 154 Network locale associated with the phone user. Identifies a set of detailed information to support the phone in a specific location, including definitions of the tones and cadences used by the phone. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 155 Settings include: Unknown—default • • High • Critical • LLDP Asset ID Identifies the asset ID assigned to the phone for inventory management. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 156: Network Statistics
Total number of good packets received that are less than 64 bytes size Rx longGood Total number of good packets received that are greater than 1522 bytes in size Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 157 Total number of LLDP TLVs that are not recognized on the phone. TLVUnrecognizedTotal CDP Neighbor Device ID Identifier of a device connected to this port discovered by CDP protocol. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 158: Device Logs
Streaming Statistics A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously. A phone streams information when it is on a a call or running a service that sends or receives audio or data.
Page 159 Avg MOS LQK Average MOS LQK score observed for the entire voice stream. Min MOS LQK Lowest MOS LQK score observed from start of the voice stream. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 8-11 OL-15299-01...
Page 160 The MOS LQK score can vary based on the type of codec that Note the Cisco Unified IP Phone uses. Avg MOS LQK Average MOS LQK score observed for the entire voice stream. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 8-12 OL-15299-01...
Page 161 “Configuring Features, Templates, Services, and Users” chapter • “Call Statistics Screen” section on page 7-13 • “Monitoring the Voice Quality of Calls” section on page 9-15 • Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 8-13 OL-15299-01...
Page 162 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 8-14 OL-15299-01...
Page 163: Resolving Startup Problems
Troubleshooting and Maintenance This chapter provides information that can assist you in troubleshooting problems with your Cisco Unified Unified IP Phone 7970 Series or with your IP telephony network. It also explains how to clean and maintain your phone. For additional troubleshooting information, refer to the Using the 79xx Status Information For Troubleshooting tech note.
Page 164: Symptom: The Cisco Unified Ip Phone Does Not Go Through Its Normal Startup Process
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process When you connect a Cisco Unified IP Phone into the network port, the phone should go through its normal startup process as described in the “Verifying the Phone Startup Process” section on page 3-10, and the LCD screen should display information.
Page 165: C H A P T E R 9 Troubleshooting And Maintenance
Checking Network Connectivity If the network is down between the phone and the TFTP server or Cisco Unified Communications Manager, the phone cannot start up properly. Ensure that the network is currently running. Verifying TFTP Server Settings You can determine the IP address of the TFTP server used by the phone by pressing the Settings button on the phone, choosing Network Configuration >...
Page 166: Verifying Dns Settings
If the Cisco CallManager service is not running, all devices on the network that rely on it to make phone calls will be affected. If the TFTP service is not running, many devices will not be able to start up successfully.
Page 167: Creating A New Configuration File
Registering the Phone with Cisco Unified Communications Manager A Cisco Unified IP Phone can register with a Cisco Unified Communications Manager server only if the phone has been added to the server or if auto-registration is enabled. Review the information and procedures in the “Adding Phones to the Cisco Unified Communications Manager Database”...
Page 168: Symptom: Cisco Unified Ip Phone Unable To Obtain Ip Address
Verifying Physical Connection Verify that the Ethernet connection to which the Cisco Unified IP Phone is connected is up. For example, check whether the particular port or switch to which the phone is connected is down and that the switch is not rebooting.
Page 169: Verifying Dhcp Settings
Verify the DHCP lease duration. Cisco recommends that you set it to 8 days. Cisco Unified IP Phones send messages with request type 151 to renew their DHCP address leases. If the DHCP server expects messages with request type 150, the lease will be denied, forcing the phone to restart and request a new IP address from the DHCP server.
Page 170: Checking Power Connection
Use the same TFTP server used for other functioning Cisco Unified IP Phones. On the Cisco Unified Communications Manager server, verify that the local host files have the correct Step 3 Cisco Unified Communications Manager server name mapped to the correct IP address.
Page 171 Status” section on page 4-31. Phone status display as “Configuring IP” or “Registering” 802.1X Authentication Status displays as “Disabled” Status menu displays DHCP status as timing out Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 172: General Troubleshooting Tips
Phones may not come up until a broadcast storm ends. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 9-10 OL-15299-01...
Page 173 See the “Call Statistics Screen” section on page 7-13 information about displaying these statistics. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 9-11 OL-15299-01...
Page 174: General Troubleshooting Tips For The Cisco Unified Ip Phone Expansion Module 7914
Verify that all of the cable connections are correct. IP Phone Expansion Module Verify that you have power to the Cisco Unified IP Phone 7914. Expansion Module 7914. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 9-12 OL-15299-01...
Page 175: Resetting Or Restoring The Cisco Unified Ip Phone
• Performing a Basic Reset Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings. Table 9-4 describes the ways to perform a basic reset.
Page 176: Performing A Factory Reset
Chapter 9 Troubleshooting and Maintenance Using the Quality Report Tool Performing a Factory Reset When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or reset to its default value: • CTL file—Erased •...
Page 177: Monitoring The Voice Quality Of Calls
Troubleshooting and Maintenance Monitoring the Voice Quality of Calls You can configure users’ Cisco Unified IP Phones with QRT. When you do so, users can report problems with phone calls by pressing the QRT softkey. This softkey is available only when the Cisco Unified IP Phone is in the Connected, Connected Conference, Connected Transfer, and/or OnHook states.
Page 178: Troubleshooting Tips
Conceal Ratio changes should indicate greater than 3 percent frame loss. MOS LQK scores can vary based on the codec that the Cisco Unified IP Phone uses. The following codecs provide these maximum MOS LQK scores under normal conditions with zero frame loss: G.711 codec gives 4.5 score...
Page 179: Where To Go For More Troubleshooting Information
Cleaning the Cisco Unified IP Phone To clean your Cisco Unified IP phone, use a soft, dry cloth to wipe the phone and the touchscreen. Do not apply liquids or powders directly on the phone. As with all non-weather-proof electronics, liquids and powders can damage the components and cause failures.
Page 180 Chapter 9 Troubleshooting and Maintenance Cleaning the Cisco Unified IP Phone Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 9-18 OL-15299-01...
Page 181: How Users Obtain Support For The Cisco Unified Ip Phone
Providing Information to Users Via a Website If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to end users.
Page 182: Appendix A Providing Information To User Via A Website
Cisco website, Cisco recommends that you provide links to the current documentation. If you do not want to or cannot send users to the Cisco website, Cisco suggests that you download the PDF files and provide them to end users on your website.
Page 183: How Users Subscribe To Services And Configure Phone Features
• An overview of the tasks that users can accomplish using the web page. You can also refer users to Cisco Unified IP Phone 7970 Series Guide, which is available at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html How Users Access a Voice-Messaging System Cisco Unified Communications Manager lets you integrate with many different voice mail messaging systems, including the Cisco Unity voice-messaging system.
Page 184: How Users Configure Personal Directory Entries
Make sure that you have configured a default voice messaging system password for all users. How the phone indicates that voice messages are waiting. • Make sure that you have used Cisco Unified Communications Manager to set up a message waiting indicator (MWI) method. How Users Configure Personal Directory Entries Users can configure personal directory entries on the Cisco Unified IP Phone.
Page 185 To configure Cisco Unified Communications Manager server information, click the Server button. Step 4 The Configure Cisco Unified CallManager Server Information window displays. Enter the IP address or host name and the port number of the Cisco Unified Communications Manager Step 5 server and click OK.
Page 186 Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Entries Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 187 Feature Support by Protocol for the Cisco Unified IP Phones 7970 Series This appendix provides information about feature support for the Cisco Unified IP Phones 7970 Series using the SCCP or SIP protocol with Cisco Unified Communications Manager Release 7.0.
Page 188: A P P E N D I X B Feature Support By Protocol For The Cisco Unified Ip Phones 7970 Series
Users do not interact with this feature directly. It is Integration (CTI) (such as Call Park, configured on Cisco Unified Communications Applications WMI) Manager. Configurable Call Forward Supported Supported Display Direct Transfer Supported Not supported Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 189 Preemption (MLPP) Calls” Multiple Calls per Line “An Overview of Your Phone—Understanding Lines Appearance vs. Calls” Music-on-Hold Supported Supported Mute Supported Supported “Basic Call Handling—Using Mute” Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 190 Video Mode Supported Not supported Video Support Supported Not supported “Understanding Additional Configuration Options” Voice Mail Supported Supported “Accessing Voice Messages” section of the Phone Guide Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 191 Cisco Unified IP Phone Supported Supported Cisco Unified IP Phone Expansion Module 7914 Expansion Module 7914 Guide Cisco VT Advantage Supported Not supported Cisco VT Advantage User Guide Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 192 Appendix B Feature Support by Protocol for the Cisco Unified IP Phones 7970 Series Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 193: Adding Language Overlays To Phone Buttons
Installing the Cisco Unified Communications Manager Locale Installer If you are using Cisco Unified IP Phones in a locale other than English (United States), you must install the locale-specific version of the Cisco Unified Communications Manager Locale Installer on every Cisco Unified Communications Manager server in the cluster.
Page 194: A P P E N D I X C Supporting International Users
In addition, while the call log or directory entry may display the full international number for the received call, the phone display may show the shortened local version of the number, without international or country codes. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 195: Technical Specifications
A P P E N D I X Technical Specifications The following sections describe the technical specifications for the Cisco Unified IP Phone 7970 Series. Physical and Operating Environment Specifications, page D-1 • Cable Specifications, page D-2 • • Network and Access Port Pinouts, page D-2...
Page 196: Appendix D Technical Specification
6BI_DB- 7BI_DD+ BI_DD- “BI” stands for bi-directional, while DA, DB, DC and DD stand for “Data A”, “Data B”, “Data Note C” and “Data D”, respectively. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 197: Network And Access Port Pinouts
6BI_DA- 7BI_DC+ BI_DC- Note “BI” stands for bi-directional, while DA, DB, DC and DD stand for “Data A”, “Data B”, “Data C” and “Data D”, respectively. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 198 Appendix D Technical Specifications Network and Access Port Pinouts Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 199: Example User Information For These Procedures
They are a streamlined approach to get a new user and corresponding phone running on the system. These procedures are designed to be used on a mature Cisco Unified Communications Manager system where calling search spaces, partitions, and other complicated configuration have already been done and are in place for existing users.
Page 200: Adding A User To Cisco Unified Communications Manager
Step 6 Adding a User Directly to Cisco Unified Communications Manager If you are not using an LDAP directory, you can add a user directly to Cisco Unified Communications Manager Administration by following these steps: Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0...
Page 201: Appendix E Basic Phone Administration Step
In the Device Information pane of this window: MAC Address—Enter the MAC address of the phone, which is listed on a sticker on the phone. – Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 202 Softkey Template—Choose the appropriate softkey template. The softkey template determines – the configuration of the softkeys on Cisco Unified IP Phones. Leave this field blank if the common device configuration contains the assigned softkey template. Softkey templates are defined on the Softkey Template Configuration window of Cisco Note Unified Communications Manager Administration (Device >...
Page 203 The value that you choose applies to all devices that are using this directory number. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 204 Click the Go button next to the “Back to User” Related link in the upper-right corner of the – screen. Proceed to Performing Final End User Configuration Steps, page E-7. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 205: Performing Final End User Configuration Steps
“Standard CCM End User Group.” To view all configured user groups, choose User Management > User Group. Click Save. Step 4 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 OL-15299-01...
Page 206 802.1X Authentication Status menu authenticated call 1-13 about 4-30 authentication 1-9, 3-12 states 4-33 authentication server, in 802.1X 1-17 Authentication URL 4-16 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 IN-1 OL-15299-01...
Page 207 1-13 configuring LCD display using security interactions 1-15 Cisco Unified Communications Manager Assistant 5-6, Call Back 5-3, B-2 call back Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 IN-2 OL-15299-01...
Page 208 (CTI) 5-6, B-2 PCM file requirements conference secure 1-14 See secure conference conference joining configurable call forward display daisy chaining 5-7, B-2 9-10 data VLAN Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 IN-3 OL-15299-01...
Page 209 7-3, 7-12 5-8, B-3 extension mobility 5-8, B-3 DNS server troubleshooting verifying settings DNS Server 1-5 fast dial service 5-8, B-3 documentation additional ii-xii for users Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 IN-4 OL-15299-01...
Page 210 Private Line Automated Ringdown (PLAR) call waiting programmable line keys Cisco Unified Communications Manager Assistant protected calling Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 IN-5 OL-15299-01...
Page 211 5-9, B-3 Directories URL 4-15 Idle URL 4-16 Idle URL Time 4-16 Information URL 4-15 G.722 codec Messages URL 4-22 4-15 G.729 Proxy Server URL 4-16 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 IN-6 OL-15299-01...
Page 212 Internet Protocol (IP) Locale Installer IP Address localization IP address, troubleshooting Installing the Cisco Unified Communications Manager IPv4 Configuration Locale Installer IPv6 Configuration phone button overlays for Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 IN-7 OL-15299-01...
Page 213 5-11 PC VLAN music-on-hold 5-12, B-3 SW Port Configuration mute overview button unlocking options feature 5-12, B-3 Network Configuration web page 8-2, 8-4 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 IN-8 OL-15299-01...
Page 214 5-12, B-4 2-3, 2-4 on-hook dialing power consumption onhook predialing 5-12 power injector Operational VLAN ID presence-enabled directories 5-12, B-4 other group pickup 5-12, B-4 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 IN-9 OL-15299-01...
Page 215 5-13, B-4 secure SRST reference 1-11 reset security profiles 1-12 basic 9-13 signaling authentication 1-11 factory 9-14 signaling encryption 1-11 resetting Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 IN-10 OL-15299-01...
Page 216 5-14, B-4 7-13 shield icon network 1-13 7-9, 8-8 signaling authentication streaming 1-11 8-10 signaling encryption 1-11 Status menu silent monitoring description 5-14, B-4 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 IN-11 OL-15299-01...
Page 217 Peer firmware sharing 4-27 call forward configurable display presence-enabled directories 5-12 call park privacy 5-12 call pickup programmable line keys 5-13 call recording Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 IN-12 OL-15299-01...
Page 218 Trivial File Transfer Protocol users See TFTP adding to Cisco Unified Communications troubleshooting Manager 5-20 Cisco Unified Communications Manager settings configuring personal directories Cisco Unified IP Phone Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 IN-13 OL-15299-01...
Page 219 Voice VLAN Enabled 4-24 volume button wall mounting Web Access Enabled 4-24 web dialer web page about Access 8-2, 8-8 accessing Console Logs Core Dumps Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 IN-14 OL-15299-01...

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7970g

Cisco 7971G-GE - IP Phone VoIP Administration Manual

Table of Contents

Chapter 1 An Overview of the Cisco Unified IP Phone

CHAPTER 2 Preparing to Install the Cisco Unified IP Phone on Your Network

Setting up the Cisco Unified IP Phone

Chapter 3 Setting up the Cisco Unified IP Phone

CHAPTER 4 Configuring Settings on the Cisco Unified IP Phone

CHAPTER 5 Configuring Features, Templates, Services, and Users

Customizing the Cisco Unified IP Phone

Chapter 6 Customizing the Cisco Unified IP Phone

CHAPTER 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone

Monitoring the Cisco Unified IP Phone Remotely

CHAPTER 8 Monitoring the Cisco Unified IP Phone Remotely

CHAPTER 9 Troubleshooting and Maintenance

Providing Information to Users Via a Website

APPENDIX A Providing Information to Users Via a Website

Appendix A Providing Information to User Via a Website

APPENDIX B Feature Support by Protocol for the Cisco Unified IP Phones 7970 Series

APPENDIX C Supporting International Usersc-1

Appendix D Technical Specification

Appendix E Basic Phone Administration Step

Quick Links

Chapters

Troubleshooting

Related Manuals for Cisco 7971G-GE - IP Phone VoIP

Summary of Contents for Cisco 7971G-GE - IP Phone VoIP

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Table of Contents