Troubleshooting
Reinstall missing or unresponsive cartridge [31.xy]
Try one or more of the following:
•
Check if the toner cartridge is missing. If missing, install the toner cartridge.
For information on installing the cartridge, see the "Replacing supplies" section of the User's Guide.
•
If the toner cartridge is installed, then remove the unresponsive toner cartridge, and then reinstall it.
Note: If the message appears after reinstalling the supply, then the cartridge is defective. Replace the toner
cartridge.
Reinstall missing or unresponsive fuser [31.xy]
Try one or more of the following:
•
Remove the unresponsive fuser, and then reinstall it.
Note: If the message appears after reinstalling the supply, then the fuser is defective. Replace the fuser.
•
Install the missing fuser.
For more information on installing the fuser, see the instruction sheet that came with the part.
Reinstall missing or unresponsive imaging unit [31.xy]
Try one or more of the following:
•
Check if the imaging unit is missing. If missing, install the imaging unit.
For information on installing the imaging unit, see the "Replacing supplies" section of the User's Guide.
•
If the imaging unit is installed, then remove the unresponsive imaging unit, and then reinstall it.
Note: If the message appears after reinstalling the supply, then the imaging unit is defective. Replace the
imaging unit.
Remove defective disk [61]
Remove and replace the defective printer hard disk.
Remove packaging material, [area name]
1
Remove any remaining packaging material from the specified location.
2
From the printer control panel, press
Remove paper from all bins
Remove paper from all bins to clear the message and continue printing.
Note: If removing the paper does not clear the message, then select Continue on the printer control panel.
to clear the message and continue printing.
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