Shipping Damage Claim Procedure; Service Information - Frymaster BK1814E Series Installation & Operation Manual

electrical appliances. Qualified personnel must be experienced in such work, be familiar with all
electrical precautions involved, and have complied with all requirements of applicable national and
local codes.
QUALIFIED SERVICE PERSONNEL
Qualified service personnel are those who are familiar with Frymaster equipment and who have been
authorized by Frymaster, L.L.C. to perform service on the equipment. All authorized service
personnel are required to be equipped with a complete set of service and parts manuals, and to stock
a minimum amount of parts for Frymaster equipment. A list of Frymaster Factory Authorized
Servicers (FAS's) is located on the Frymaster website at www.frymaster.com. Failure to use
qualified service personnel will void the Frymaster warranty on your equipment.
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Shipping Damage Claim Procedure

What to do if your equipment arrives damaged:
Please note that this equipment was carefully inspected and packed by skilled personnel before
leaving the factory. Frymaster does not assume responsibility for damage or loss incurred in transit.
The freight company assumes full responsibility for safe delivery upon acceptance of the equipment.
1. File Claim for Damages Immediately—Regardless of extent of damage.
2. Visible Loss or Damage—Be sure this is noted on the freight bill or express receipt and is signed
by the person making the delivery.
3. Concealed Loss or Damage—If damage is unnoticed until equipment is unpacked, notify the
freight company or carrier immediately and file a concealed damage claim. This should be done
within 15 days of date of delivery. Be sure to retain container for inspection.
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Service Information

For non-routine maintenance or repairs, or for service information, contact your local Frymaster
Authorized Servicer (FAS). Service information may also be obtained by calling the Frymaster
Technical Services Department (1-800-24FRYER) or by e-mail at service@frymaster.com. The
following information will be needed in order to assist you efficiently:
Model Number _________________________
Serial Number _________________________
Voltage ______________________________
Nature of the Problem ___________________
RETAIN AND STORE THIS MANUAL IN A SAFE PLACE FOR FUTURE USE.
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