Troubleshooting - Samsung DVD-P390 User Manual

Troubleshooting

Before requesting service (troubleshooting), please check the following.
Problem
No operations can be
performed with the
remote control.
Disc does not play.
The icon appears
on screen.
Disc Menu doesn't appear.
Play mode differs from
the Setup Menu selection.
The screen ratio
cannot be changed.
No audio
The screen is blocked
Forgot password
If you experience other
problems.
The picture is noisy or
distorted
• Check the batteries in the remote control.
They may need replacing.
• Operate the remote control at a distance of no more than 20 feet.
• Remove batteries and hold down one or more buttons for several minutes
to drain the microprocessor inside the remote control to reset it. Reinstall
batteries and try to operate the remote control again.
• Ensure that the disc is installed with the label side facing up.
• Check the region number of the DVD.
• The features or action cannot be completed at this time because:
1. The DVD's software restricts it.
2. The DVD's software doesn't support the feature (e.g., angles).
3. The feature is not available at the moment.
4. You've requested a title or chapter number or search time that is out of range.
• Check if the disc has a Menu.
• Some of the functions selected in the Setup Menu may not work properly if
the disc is not encoded with the corresponding function.
• The Screen Ratio is fixed on your DVDs.
• Make sure you have selected the correct Digital Output in the Audio
Options Menu.
• Press the
button (in front panel) for more than 5 seconds under no disc
inside. All settings will revert to the factory settings.
• Press the button (in front panel ) for more than 5 seconds
under no disc inside. All settings including the password will revert
to the factory settings. Don't use this unless absolutely necessary.
• Go to the contents and find the section of the instruction book that contains
the explanations regarding the current problem, and follow the procedure
once again.
• If the problem still cannot be solved, please contact your nearest authorized
service center.
• Make sure that the disc is not dirty or scratched.
• Clean the disc.
Action Page
P3
P5
P25 ~ 29
P27 ~ 28
P27 ~ 28
P14
P28 ~ 29
P2
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