HP OMNIBOOK 2100 Service Manual page 70

On any computer with a CD-ROM drive, run
directory (OmniBook 2100/3100) or \Omnibook\Dmi\Hpdiags directory (OmniBook 3000) on the
Recovery CD for the computer model you are repairing.
On any computer with World Wide Web access, download the diagnostic software package from
the OmniBook website (see page vi), run this file to unpack the files, then run
the diagnostic disk.
Running the Diagnostic Test
1. Insert the diagnostic disk in the floppy drive.
2. Reboot the OmniBook.
3. Go through the first several screens.
4. When the hardware detection finishes, check the list of detected hardware. The following
information and devices should be listed if applicable:
Product name
Processor type
BIOS version
Serial number
Cache memory
Note
If a device is not detected or fails its test below, it may be configured incorrectly in the BIOS Setup
utility (page 3-23). You can confirm the problem by running BIOS Setup and restoring the default
settings.
5. Run the basic test.
6. If you intend to exit without running advanced tests, press F4 to save system and test information
in the Support Ticket log file, HPSUPPT.TXT. Then remove the diagnostic disk and press F3 to
exit.
7. Run the advanced tests.
8. Select and run the appropriate tests. Tests are not listed if no such hardware is detected. Press the
following keys to run tests:
ENTER
F5 or SPACE
F6
F7
F10
If any test fails, the error is logged (error code and description) and displayed temporarily (error
code). If several errors occur, look for patterns that might indicate a common cause. See the table
on page 3-14 for repair suggestions. Consider these suggestions in combination with other
troubleshooting information.
9. When you are finished running tests, press ESC to exit the advanced tests.
10. Press F4 to save system and test information in the Support Ticket log file, HPSUPPT.TXT.
11. Exit. Press F3 to exit and reboot.
HP OmniBook 2100/3000/3100
Main memory
IDE drives
Floppy drives
Keyboard
Press F2 to start the basic hardware test.
Press F2 to open the advanced test screen.
Runs the highlighted test.
Marks or unmarks the highlighted test.
Marks or unmarks all tests in the current menu.
Marks or unmarks all tests in all menus.
Runs all marked tests.
diaginst from the \Omnibook\Drivers\Hputils
Graphics adapter
Serial ports
Parallel port
Audio device
Troubleshooting and Diagnostics
to create
diaginst
3-13