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®
HP OmniBook 2100/3000/3100
Service Manual

Summary of Contents

  • Page 1

    ® HP OmniBook 2100/3000/3100 Service Manual...

  • Page 2

    Thank you for purchasing this Factory Service Manual CD/DVD from servicemanuals4u.com. Please check out our eBay auctions for more great deals on Factory Service Manuals: servicemanuals4u...

  • Page 3

    Intel Inside logo are U.S. registered trademarks and MMX is a U.S. trademark of Intel Corporation. All certifications may not be completed at product introduction. Check with your HP reseller for certification status. This equipment is subject to FCC rules. It will comply with the appropriate FCC rules before final delivery to the buyer.

  • Page 4: Table Of Contents

    Removing the Display Assembly (HP Authorized Service Providers Only) ........2-9 Removing the LCD Module (HP Authorized Service Providers Only) ........2-12 Removing a 12" Display Case or Display Bracket (HP Authorized Service Providers Only)..2-16 Removing a 13" Display Case or Display Bracket (HP Authorized Service Providers Only)..2-18 Removing the Keyboard (HP Authorized Service Providers Only) ..........2-20...

  • Page 5: Table Of Contents

    Table 1-8. System Memory........................1-8 Table 1-9. System Input/Output Addresses (100-3FF) ................ 1-9 Table 1-10. DMA Channels......................... 1-9 Table 1-11. HP OmniBook 2100/3000/3100 Specifications ............. 1-10 Table 1-12. HP OmniBook 2100/3000/3100 Accessories ..............1-12 Table 1-13. Functional Structure......................1-15 Table 2-1. Removal Cross-Reference ....................2-1...

  • Page 6: Table Of Contents

    Table 4-2. Assembly-Component Breakdown ..................4-6 Table 4-3. Accessory Replaceable Parts ....................4-7 Table 4-4. Part Number Reference.......................4-8 Table 5-1. OmniBook 2100/3000/3100 LCD Guidelines (TFT) ............5-3 Table 5-2. OmniBook 2100 LCD Guidelines (DSTN) ................5-4 Table 5-3. Service Notes ........................5-5 Table 5-4. Obsolete Repair Parts ......................5-5...

  • Page 7

    Introduction This service manual provides reference information for the HP OmniBook 2100/3000/3100. It is intended to be used by HP-authorized service personnel in the installation, servicing, and repair of these products. The manual is designed as a self-paced guide. It is intended to train you to install, configure, and repair OmniBook computers.

  • Page 8: Product Information, Table 1-1. Omnibook 2100/3000/3100 Models

    *** Nickel-metal-hydride main battery is standard. All others have lithium-ion main battery. Unpublished OmniBook 2100/3100 models with no CD-ROM drive (and equivalent model): F1583 x (F1584 x ), F1592 x (F1580 x ), F1593 x (F1581 x ), F1594 x (F1582 x ).

  • Page 9: Features And Operation, Figure 1-1. Omnibook - Front View, Figure 1-2. Omnibook - Side View

    Floppy drive or other Display latch plug-in module Main battery Figure 1-1. OmniBook - Front View PC Card slots Eject buttons Audio line-in Microphone-in Headphone-out AC adapter Kensington lock Hard disk drive Figure 1-2. OmniBook - Side View Product Information HP OmniBook 2100/3000/3100...

  • Page 10: Figure 1-3. Omnibook - Back View, Table 1-2. Product Comparisons

    (Windows NT 4.0 preinstalled. preinstalled. certified.) DMI 2.0. DMI 1.1. DMI 2.0. DMI 2.0. Desktop HP TopTools 2.6 or 3.0. HP TopTools 2.0. HP TopTools 2.6. HP TopTools 2.6. Management Interface Power APM 1.2. APM 1.2. APM 1.2. APM 1.2.

  • Page 11: Turning The Omnibook On And Off, Table 1-3. Activating Power Modes

    (battery continues charging if ac adapter is button until the display shuts connected). Computer reboots at turn-on and down. restores network connections. Does not suspend if Video Display Device set to Both in BIOS Setup. Product Information HP OmniBook 2100/3000/3100...

  • Page 12: Checking The Status Of The Omnibook, Table 1-4. Status Panel Indicators (icon Pca)

    (lower). A triangle blinks when that battery is charging. The main battery charges first, discharges last. OmniBook 2100/3100: If two batteries are installed, the indicator shows the combined charge of both batteries. OmniBook 3000: If two batteries are installed and the ac adapter is connected, the indicator shows the level of the battery being charged.

  • Page 13: Using Functions Keys (f1 Through F12), Table 1-5. Indicator Lights (icon Pca And Battery)

    Toggles Scroll Lock on and off. Fn + F12 Enters Hibernate mode. Fn + R Enters Suspend mode. Fn + S Enters Standby mode. Fn + UP-ARROW Increases sound volume. Fn + DOWN-ARROW Decreases sound volume. Product Information HP OmniBook 2100/3000/3100...

  • Page 14: Resetting The Omnibook

    You select the CD-ROM drive as the boot device. You can do this during reboot by pressing ESC to cancel the OmniBook screen, then ESC to display the boot-device menu for a one- time selection. HP OmniBook 2100/3000/3100 Product Information...

  • Page 15: System Resources, Table 1-7. System Interrupts, Table 1-8. System Memory

    Free** DC000*- FFFFF System BIOS OmniBook 3000 CC000 - DFFFF* Free** E0000*- FFFFF System BIOS * Approximate boundary. ** Valid uses for memory addresses CC000-DBFFF or CC000-DFFFF: Upper memory blocks (UMBs). PC card memory windows. Product Information HP OmniBook 2100/3000/3100...

  • Page 16: Table 1-9. System Input/output Addresses (100-3ff), Table 1-10. Dma Channels

    PCMCIA controller 3F0-3F5 Floppy controller Internal hard disk (primary IDE controller) Floppy controller 3F8-3FF COM1 (serial port) Table 1-10. DMA Channels Sound record Sound playback Floppy drive LPT1 (ECP parallel port) Cascade Free Free Free HP OmniBook 2100/3000/3100 Product Information...

  • Page 17: Specifications, Table 1-11. Hp Omnibook 2100/3000/3100 Specifications

    32-MB RAM on motherboard. One or two slots for RAM expansion up to maximum of 160 MB (Pentium, one slot), 192 MB (Pentium, two slots), or 288 MB (Pentium II) using HP memory modules, depending on the processor type and number of slots.

  • Page 18

    DMI 2.0 with HP TopTools 2.6 or 3.0. OmniBook 3000: Microsoft Windows 95. Windows 95-compatible Plug and Play. DMI 1.1 under Windows 95 with HP TopTools 2.0. Windows NT 4.0 certified, with APM 1.2 and PC Card Plug-and-Play support. Advanced Power Management (APM 1.2). MacAfee VirusScan.

  • Page 19: Table 1-12. Hp Omnibook 2100/3000/3100 Accessories

    OmniBook 3000: CPU: Intel Mobile Pentium. South Bridge: PIIX4. Video: NeoMagic NM2160 (NMG4). Audio: Crystal CS4237B. CardBus: TI PCI1131. Keyboard controller: Intel 87C51SL. Super I/O: SMC 669FR. Table 1-12. HP OmniBook 2100/3000/3100 Accessories Accessory Description OmniBook Compat. 2100/3100 3000 4100/7100...

  • Page 20

    10-Mbps Ethernet PC Card by 3Com Docks F1369A Monitor stand F1381A Port replicator F1451A Port replicator F1452A Mini dock F1453A Monitor stand (short) for F1451A and F1452A F1477A Docking system and monitor stand (tall) F1585A Docking bay module adapter HP OmniBook 2100/3000/3100 Product Information 1-13...

  • Page 21: Internal Design, Figure 1-4. Replaceable Module Diagram

    * The LVDS PCA is present only with a 13" Hard Disk Main display. Drive Battery ** One BIOS IC on the OmniBook 2100/3100 contains the system and Boards Keyboard Heatsink keyboard BIOS. Figure 1-4. Replaceable Module Diagram 1-14 Product Information HP OmniBook 2100/3000/3100...

  • Page 22: Table 1-13. Functional Structure

    The LVDS PCA is not present in products with 12-inch displays. In these products, the LVDS functions are performed by the LCD module. The BIOS IC on the OmniBook 2100/3100 performs both system and keyboard BIOS functions. HP OmniBook 2100/3000/3100...

  • Page 24: Removal And Replacement, Table 2-1. Removal Cross-reference

    Symbols like this throughout this chapter show approximate full-size screw outlines. You can use them to verify the sizes of screws before you install them. Installing a wrong-size screw can damage the unit. (The symbol at the left represents an M2.5×5mm screw.) HP OmniBook 2100/3000/3100 Removal and Replacement...

  • Page 25: Table 2-2. Required Equipment, Table 2-3. Recommended Screw Torques

    M2.5 4.5 – 5.5 3.9 – 4.8 hinges M2.5 1.5 – 2.0 1.3 – 1.7 LCD flex cable, LVDS PCA 3.0 – 4.0 2.6 – 3.5 Removal and Replacement HP OmniBook 2100/3000/3100...

  • Page 26: Removing The Main Battery (user-replaceable)

    Reassembly Note Caution Be sure the safety latch is open before you insert the battery. Otherwise, the release latch could break if you force the battery in. After installing the battery, close the safety latch. HP OmniBook 2100/3000/3100 Removal and Replacement...

  • Page 27: Removing A Plug-in Accessory Module (user-replaceable)

    Reassembly Note Caution Be sure the safety latch is open before you insert the module. Otherwise, the release latch could break if you force the module in. After installing the module, close the safety latch. Removal and Replacement HP OmniBook 2100/3000/3100...

  • Page 28: Removing The Hard Disk Drive (user-replaceable), Table 2-4. Hard Disk Drive Replacement Part Numbers

    0950-2865 F1386-69101 Recommended replacement parts. HP recommends stocking drives from IBM, the primary hard drive source for these OmniBook products. IBM drives can be used with the older HDD case that has no top shield (the shield should be installed if it is present). Toshiba hard drives require a top shield as part of the HDD case.

  • Page 29

    Support Utility floppy disk now. After inserting a formatted floppy disk in the floppy drive, do one of the following: ¨ On a factory software installation, click Start, Programs, OmniBook, Create Support Utility Disk. Removal and Replacement HP OmniBook 2100/3000/3100...

  • Page 30: Removing A Ram Board (user-replaceable), Table 2-5. Ram Board Replacement Part Numbers And Compatibility

    To determine the CPU type, see the Intel sticker on the top case or see the picture showing the CPU modules on page 2-25. * The corner RAM slot is not present on an OmniBook 2100/3100 with a Pentium CPU and one-slot motherboard.

  • Page 31

    4. Release the two metal latches at the sides of the RAM board, so the free edge of the board pops 5. Pull the board out of the connector. Note: Some OmniBook 2100/3100s have only one RAM slot. For an OmniBook...

  • Page 32: Replacing Small Parts (user-replaceable), Removing The Display Assembly (hp Authorized Service Providers Only)

    Insert a small flat-blade screwdriver under the end of the foot and pry it loose. To Feet replace, firmly press the adhesive side of the foot into the recess. Removing the Display Assembly (HP Authorized Service Providers Only) Required Equipment Small Phillips screwdriver, preferably magnetized. Removal Procedure 1.

  • Page 33

    Then unplug the cable from the base assembly. 8. For the inverter/MB cable emerging from the right hinge, unplug the cable from the motherboard. 9. Remove the four screws from the hinges, and lift off the display assembly. 2-10 Removal and Replacement HP OmniBook 2100/3000/3100...

  • Page 34

    Insert the right end of the icon PCA between the plastic tabs on the case. Check that the IR/icon cable is not pinched and emerges above the PCA. Slide the open end of the hinge cover onto the hinge, then lift the closed end over the bump and slide it in. HP OmniBook 2100/3000/3100 Removal and Replacement 2-11...

  • Page 35: Removing The Lcd Module (hp Authorized Service Providers Only), Table 2-7. Display Component Compatibility

    While pressing the display toward the right, tighten the four screws to 4.5–5.5 kgf•cm (3.9– 4.8 lbf•in). (Service note 3000-03A.) Removing the LCD Module (HP Authorized Service Providers Only) Note The exact details for removing the LCD module depend on the type of module. Some details may differ from those described below.

  • Page 36

    6. Pry off the two screw covers by the hinges (use a pointed knife or probe), then remove the two screws. For a 12-inch display, pry off the two display bumpers at the top of the display, then remove the two additional screws. HP OmniBook 2100/3000/3100 Removal and Replacement 2-13...

  • Page 37

    11. Tip up the top of the LCD module and gently unplug the connector from the back of the LCD module. You have to remove a piece of Kapton tape to do this. 12. Lift out the LCD module. You may have to remove a piece of conductive tape to do this. 2-14 Removal and Replacement HP OmniBook 2100/3000/3100...

  • Page 38

    LCD Module LCD Flex Cable Figure 2-11. Removing the 12" LCD Module Screw, M3×6mm (4) LCD Module LCD Flex Cable EPE Foam (may be 3 pieces) Figure 2-12. Removing the 13" LCD Module HP OmniBook 2100/3000/3100 Removal and Replacement 2-15...

  • Page 39: Removing A 12" Display Case Or Display Bracket (hp Authorized Service Providers Only)

    Make sure the bezel snaps to the case along all edges. Pull to the side to help seat the snaps. Make sure the screw covers stick securely in place. Removing a 12" Display Case or Display Bracket (HP Authorized Service Providers Only) Required Equipment Small Phillips screwdriver, preferably magnetized.

  • Page 40

    Secure the LCD flex cable to the LCD connector with a piece of Kapton tape. Position the cables properly in the hinges before installing the bezel. Make sure the bezel snaps to the case along all edges. Pull to the side to help seat the snaps. HP OmniBook 2100/3000/3100 Removal and Replacement 2-17...

  • Page 41: Removing A 13" Display Case Or Display Bracket (hp Authorized Service Providers Only)

    Removing a 13" Display Case or Display Bracket (HP Authorized Service Providers Only) Required Equipment Small Phillips screwdriver, preferably magnetized. Pointed knife or probe. Three small flat-blade screwdrivers (or equivalent tools for prying). Removal Procedure 1. Unplug the ac adapter, if present, and remove the battery.

  • Page 42

    Secure the LCD flex cable to the LCD module with a piece of Kapton tape next to the LCD connector. Position the cables properly in the hinges before installing the bezel. Make sure the bezel snaps to the case along all edges. Pull to the side to help seat the snaps. HP OmniBook 2100/3000/3100 Removal and Replacement 2-19...

  • Page 43: Removing The Keyboard (hp Authorized Service Providers Only)

    Removing the Keyboard (HP Authorized Service Providers Only) Required Equipment Small Phillips screwdriver, preferably magnetized. Removal Procedure 1. Unplug the ac adapter, if present, and remove the battery. 2. Remove the floppy drive or other plug-in module (see page 2-4).

  • Page 44: Removing The Top Case (hp Authorized Service Providers Only)

    Hint: Insert a Phillips screwdriver into one keyboard screw hole and push it back, then do the same at the other hole. Removing the Top Case (HP Authorized Service Providers Only) Required Equipment Small Phillips screwdriver, preferably magnetized. Removal Procedure 1.

  • Page 45

    CPU type Note: Smaller diameter Do not remove these two screws. Fan cable connector Speaker/TouchPad cable CPU Thermal Kit (pad and spacer), depends on the CPU type Figure 2-17. Removing the Heatsink 2-22 Removal and Replacement HP OmniBook 2100/3000/3100...

  • Page 46

    6. Turn the unit face up and remove the six top case screws. Screw, M2.5×8mm Screw, M2.5×12mm Screw, M2.5×5mm Screw, M2.5×12mm Speaker/touch-pad cable connector Screw, M2.5×3mm Figure 2-18. Removing the Case Screws HP OmniBook 2100/3000/3100 Removal and Replacement 2-23...

  • Page 47

    When installing the heatsink, remember to plug in the fan cable, and make sure it does not overlap the CPU module. (See Figure 2-17.) Caution The three heatsink screws have M2 threads, slightly smaller than other screws. Make sure you use the correct screws. Otherwise, you could damage the threads. 2-24 Removal and Replacement HP OmniBook 2100/3000/3100...

  • Page 48: Removing The Motherboard Or Bottom Case (hp Authorized Service Providers Only)

    Removing the Motherboard or Bottom Case (HP Authorized Service Providers Only) Required Equipment Small Phillips screwdriver, preferably magnetized. 5 mm hex driver. Removal Procedure 1. Unplug the ac adapter, if present, and remove the battery. 2. Remove these additional assemblies: Floppy drive or other plug-in module (see page 2-4).

  • Page 49

    Screw, M2×5mm LVDS PCA Note smaller diameter CPU Thermal Kit (pad and spacer), Screw, M2.5×5mm depends on CPU type Audio Jack Cover USB PCA Standoff Lock Plate IR Lens Figure 2-21. Removing the Motherboard 2-26 Removal and Replacement HP OmniBook 2100/3000/3100...

  • Page 50

    Caution Insert the back end of the USB PCA into the case first, then carefully align the connector before pressing it onto the motherboard. Take care not to damage the connector pins. HP OmniBook 2100/3000/3100 Removal and Replacement 2-27...

  • Page 51

    ¨ If you are prompted for the serial number, type the serial number shown on the bottom of the case. ¨ If a serial number has already been stored, you must call an HP support center to change it. Installing New Regulatory and Serial-Number Labels — OmniBook 2100/3100 If you do not have a master template for creating serial number labels, get a copy from the Reseller website (see page vi) under Product Support Information in the Service and Support Library.

  • Page 52: Removing A Bios Ic (hp Authorized Service Providers Only)

    3. Use an IC insertion/removal tool to remove the BIOS IC from its socket. For the OmniBook 2100/3100, a single BIOS IC contains both the system and keyboard BIOS. For the OmniBook 3000, two separate BIOS ICs contain the system BIOS and keyboard BIOS.

  • Page 53

    (near module latch) System BIOS IC (near case foot) BIOS Cover Note: OmniBook 3000 shown. The OmniBook 2100/3100 has only one BIOS IC that contains the system and keyboard BIOS. Figure 2-23. Removing a BIOS IC Reassembly Notes Caution Replace the BIOS IC with one that is compatible with the CPU module—see the table starting on page 4-3.

  • Page 54: Removing Other Components (hp Authorized Service Providers Only), Table 2-8. Removing Other Components (authorized Providers)

    Removing Other Components (HP Authorized Service Providers Only) Required Equipment Small Phillips screwdriver. Pointed knife or probe (for display components). 5-mm hex driver (for bottom case components). Removal Procedure 1. Unplug the ac adapter, if present, and remove the battery.

  • Page 55

    Caution: If the display is attached to the bottom case, removed (page 2-12). install one new hinge before you remove the other to avoid stressing the cables. Caution: Use compatible parts (page 2-12). IC, BIOS See page 2-29. See page 2-20. Keyboard 2-32 Removal and Replacement HP OmniBook 2100/3000/3100...

  • Page 56

    Remove the 6 or 8 screws from the touch-pad support plate and lift it off. Lift the touch-pad PCA and unplug Hard drive (page 2-5). the flex cable from it. Display (page 2-9). Keyboard (page 2-20). Top case (page 2-21). HP OmniBook 2100/3000/3100 Removal and Replacement 2-33...

  • Page 57

    Pull up on the lock plate until it comes out of the bottom case. Hard drive (page 2-5). Display (page 2-9). Keyboard (page 2-20). Top case (page 2-21). Motherboard, but only until you can lift the front edge (page 2-24). 2-34 Removal and Replacement HP OmniBook 2100/3000/3100...

  • Page 58: Troubleshooting And Diagnostics

    Diagnostic tools ¨ OmniBook hardware diagnostic program (page 3-12). ¨ Power-on self-test (page 3-17). ¨ Sycard PCCtest 450 PC Card (page 3-17). ¨ Desktop Management Interface (page 3-21). ¨ BIOS Setup utility (page 3-23). HP OmniBook 2100/3000/3100 Troubleshooting and Diagnostics...

  • Page 59: Troubleshooting, Troubleshooting The Problem, Figure 3-1. Basic Troubleshooting Steps

    Troubleshooting The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality repair, HP recommends that you follow the basic troubleshooting steps shown in the illustration below. Check the customer's description of the problem and any supporting information.

  • Page 60: Verifying The Repair

    Run the basic test of the OmniBook diagnostic program (page 3-12). –and– Function Tests. Run tests that check the repaired function, such as in the OmniBook diagnostic program (page 3-12). –and– Failed Tests. Run any other tests that failed during troubleshooting. HP OmniBook 2100/3000/3100 Troubleshooting and Diagnostics...

  • Page 61: Suggestions For Troubleshooting, Table 3-1. Scope Of Diagnostic Tools

    Use an appropriate external device to exercise the port. See the help text for the tests in the menu. ‡ For TopTools 2.6 and 3.0. TopTools 2.0 capabilities (on the OmniBook 3000) are less in some areas. Troubleshooting and Diagnostics HP OmniBook 2100/3000/3100...

  • Page 62: Table 3-2. Troubleshooting Suggestions

    (with or without Floppy cable. floppy cable). Motherboard. Check boot order in BIOS Setup. For OmniBook 2100/3100, check that floppy boot is enabled in BIOS Setup. Error message Check for a disk in floppy Hard drive contacts. If unit boots from floppy drive, such as “Invalid...

  • Page 63

    The user must call Technical forgotten follow the removal procedure may have to be Support and provide proof of with the owner and log the shipped to an HP ownership. Password appropriate data—see page service center. removal is restricted to 5-1.

  • Page 64

    HDD case (a (the metal top shield is not metal shield is not present), installed), install a new case check whether it is a Toshiba with shield if the drive is a drive. Toshiba drive. HP OmniBook 2100/3000/3100 Troubleshooting and Diagnostics...

  • Page 65

    Keyboard Some or all keys do Keyboard. not work properly Motherboard. Keyboard BIOS IC. PS/2 keyboard and For an OmniBook 2100/3100, Y-adapter. mouse with Y- check devices separately. PS/2 device. adapter do not work For an OmniBook 3000, this Motherboard.

  • Page 66

    General problems USB is not supported in USB PCA. Check for bent pins and Windows NT 4.0. misaligned connectors for the Motherboard. USB PCA. If USB works on a docking product, replace the USB PCA. HP OmniBook 2100/3000/3100 Troubleshooting and Diagnostics...

  • Page 67

    Motherboard. Charge backup battery. hours to charge backup battery. Not all installed Compatibility. Check RAM compatibility. OmniBook 2100/3100: Only RAM is recognized these configurations are RAM board. To determine CPU type, see supported: (See table on the Intel sticker on the top Motherboard.

  • Page 68

    You can run BIOS Setup and change the hard disk time- out to match the Suspend time-out. Certain background operations (such as HP COE virus scans) can affect performance while they’re running. Some file browsers may be unresponsive while they’re...

  • Page 69: Diagnostic Tools, Omnibook Diagnostic Program, Figure 3-2. Omnibook Diagnostic Screens — Basic And Advanced

    On an OmniBook with a factory software installation, run diaginst from the \Dmi\Hpdiags directory on the hard disk. –or– For an OmniBook 2100/3100 with TopTools installed, use the DiagTools page to create the disk. 3-12 Troubleshooting and Diagnostics HP OmniBook 2100/3000/3100...

  • Page 70

    On any computer with a CD-ROM drive, run diaginst from the \Omnibook\Drivers\Hputils directory (OmniBook 2100/3100) or \Omnibook\Dmi\Hpdiags directory (OmniBook 3000) on the Recovery CD for the computer model you are repairing. On any computer with World Wide Web access, download the diagnostic software package from...

  • Page 71: Figure 3-3. Serial And Parallel Loopback Connectors, Table 3-3. Omnibook Diagnostic Error Codes

    Reset the system. Replace the motherboard. 0101h 0076h 0102h Replace the system BIOS IC. 0077h Replace the motherboard. 0078h Bad CMOS checksum. Reset the system, then run BIOS Setup and check settings. Replace motherboard. 3-14 Troubleshooting and Diagnostics HP OmniBook 2100/3000/3100...

  • Page 72

    For 00FFFFFFh (OmniBook 3000) or 02F3h Run FDISK to check for overlapping partitions. 0150h 01FFFFFFh (OmniBook 2100/3100) and below, If necessary, recreate the Hibernate partition, replace the motherboard. Above that value, then run FDISK to partition the hard disk. replace the corresponding RAM board (each 02F4h Check for the presence of a boot sector virus.

  • Page 73

    Insert a CD in the drive. OmniBook IR Tests (FIR enabled, undocked) 0A01h Rerun the test. Replace the CD-ROM drive. 9002h & Rerun the test. Replace the motherboard. 9007h - 0A02h No repair. (Automatic close not supported.) 9008h 3-16 Troubleshooting and Diagnostics HP OmniBook 2100/3000/3100...

  • Page 74: Power-on Self-test, Table 3-4. Post Terminal-error Beep Codes

    The following table lists POST messages and explanations for reported problems. If the system fails after you make changes in BIOS Setup, reset the computer, enter BIOS Setup, and install the defaults or correct the error. HP OmniBook 2100/3000/3100 Troubleshooting and Diagnostics 3-17...

  • Page 75: Table 3-5. Post Messages

    ServerBIOS2 test error: Cannot write to EISA CMOS. 02F5: DMA Test Failed ServerBIOS2 test error: Cannot write to extended DMA (Direct Memory Access) registers. 02F6: Software NMI Failed ServerBIOS2 test error: Cannot generate software NMI (Non-Maskable Interrupt). 3-18 Troubleshooting and Diagnostics HP OmniBook 2100/3000/3100...

  • Page 76

    Displays the address nnnn of the upper limit of Upper Memory Blocks, indicating released segments of the BIOS which can be reclaimed by a virtual memory manager. Video BIOS shadowed Video BIOS copied to shadow RAM. HP OmniBook 2100/3000/3100 Troubleshooting and Diagnostics 3-19...

  • Page 77: Sycard Pcctest 450 Cardbus Card (optional)

    Sycard PCCtest 450 CardBus Card (Optional) The PCCtest 450 CardBus Card (version 1.05 required for the OmniBook 2100/3100) available from Sycard Technology is an optional diagnostic tool. It is the only recommended tool that tests the functionality of the PCMCIA slots. It is a Type II CardBus Card that works with compatible test software to exercise PCMCIA functions.

  • Page 78: Desktop Management Interface (dmi)

    4. Select and run the SETUP program from floppy disk #1 or from the \omnibook\drivers\os_version\dmi\disk1 directory on the CD. Uninstalling the DMI Package 1. Click Start, Programs, HP DMI, Uninstall DMI. 2. Reboot the PC. Using the DMI Interface For a complete explanation of how to fully take advantage of DMI, the following documentation is provided with the OmniBook: A README.TXT file.

  • Page 79: Figure 3-4. Dmi Components

    OmniBook computers. Windows-compatible DMTF Service Layer software, which controls access to the DMI. A client agent. The HP Remote DMI Agent is a DMI application and also a network server-side stream-based application. The Remote Agent is listening for Remote Application connection requests.

  • Page 80: Bios Setup Utility, Table 3-6. Bios Setup Menus And Parameters

    Sets whether left-CTRL + left-ALT on an external keyboard is Enabled interpreted as the Fn key. IDE Controller Enables the primary (hard drive) and secondary (optional CD- Both ROM drive) controllers. FDD Controller Enables the floppy drive. Enabled HP OmniBook 2100/3000/3100 Troubleshooting and Diagnostics 3-23...

  • Page 81

    OmniBook 3000 only: Password length can be no longer than 8 characters, 0-9, A-Z. Set System Password Boot Sets whether a user password is required when the computer OB 2100/3100: boots. Enabled OB 3000: Disabled 3-24 Troubleshooting and Diagnostics HP OmniBook 2100/3000/3100...

  • Page 82

    Auto Suspend on Undock Boot Menu Default Diskette Drive Shows the order of boot devices. Move the entries to change 1. Diskette drive Hard Drive the order. 2. Hard drive CD-ROM Drive 3. CD-ROM drive HP OmniBook 2100/3000/3100 Troubleshooting and Diagnostics 3-25...

  • Page 83

    Load Previous Values Discards Setup changes since last save, stays in Setup. Does not affect Security and date/time changes. Save Changes Saves Setup changes, and stays in Setup. Security settings are saved when changed. 3-26 Troubleshooting and Diagnostics HP OmniBook 2100/3000/3100...

  • Page 84: Replaceable Parts

    Replaceable Parts This chapter contains an exploded view of the OmniBook and the following lists of parts: OmniBook replaceable parts (page 4-3). Assembly-component breakout (page 4-6) Accessory replacement parts (page 4-7). Part number reference (page 4-8). HP OmniBook 2100/3000/3100 Replaceable Parts...

  • Page 85: Figure 4-1. Exploded View

    Note: 13-inch display shown. To see 12-inch display parts, see chapter 2. Two screws not present on all units. Figure 4-1. Exploded View Replaceable Parts HP OmniBook 2100/3000/3100...

  • Page 86: Table 4-1. Omnibook Replaceable Parts

    20 Drive, floppy module (no cable) F1384-60902 21 Drive, hard disk (2.1GB, 9.5mm, IBM) * 0950-2801 F1385-69100 21 Drive, hard disk (2.1GB, 12.7mm, Toshiba) * 0950-2836 F1350-69100 21 Drive, hard disk (3.2GB, 9.5mm, IBM) * 0950-2802 F1348-69103 HP OmniBook 2100/3000/3100 Replaceable Parts...

  • Page 87

    Label, regulatory (OB2100) Label, regulatory (OB3000) F1391-60978 Label, regulatory (OB3100) Latch, display F1580-60955 25 LCD module (12" Samsung TFT) F1580-60902 F1580-69002 25 LCD module (12" Sanyo DSTN) F1580-60903 F1580-69003 25 LCD module (13" TFT) F1391-60907 F1391-69007 Replaceable Parts HP OmniBook 2100/3000/3100...

  • Page 88

    Standoff, 4-11258-2 (docking) F1391-60953 Standoff, 4-4 OUNC-2 (I/O plate) F1391-60952 39 Standoff, TS30HR01 (CPU) F1391-60958 Thermal kit (pad and spacer), Pentium (T) F1391-60917 Thermal kit (pad and spacer), Pentium II (MD) F1597-60918 See Table 4-2 for components. HP OmniBook 2100/3000/3100 Replaceable Parts...

  • Page 89: Table 4-2. Assembly-component Breakdown

    Bumper, audio (2) F1580-60935 PCA, inverter (13") F1580-60904 Bumper, inverter F1391-60960 PCA, inverter (13") F1391-60908 Bumper, inverter F1391-60960 PCA, motherboard (all) IC, BIOS (all) PCA, motherboard F1391-69001 IC, keyboard BIOS F1391-60918 IC, system BIOS F1391-60919 Replaceable Parts HP OmniBook 2100/3000/3100...

  • Page 90: Table 4-3. Accessory Replaceable Parts

    F1363-69001 RAM board, 32MB EDORAM F1364-60001 F1364-69001 RAM board, 64MB EDORAM F1365-60001 F1365-69001 Stand, monitor F1369-60901 Stand, monitor (short) F1453-60901 See the table on page 2-7 for RAM restrictions for Pentium and Pentium II CPUs. HP OmniBook 2100/3000/3100 Replaceable Parts...

  • Page 91: Table 4-4. Part Number Reference

    Battery, main (lithium-ion) F1383-60901 Battery, secondary (lithium-ion) F1384-60902 Drive, floppy module (no cable) F1387-60901 F1387-69001 Drive, CD-ROM module (20X) F1388-60901 F1388-69001 Drive, Zip module F1391-60901 F1391-69001 PCA, motherboard F1391-60902 PCA, USB F1391-60903 PCA, audio F1391-60904 PCA, LVDS Replaceable Parts HP OmniBook 2100/3000/3100...

  • Page 92

    Keyboard, UK English F1391-60946 Keyboard, Norwegian F1391-60947 Keyboard, French-Canadian F1391-60948 Keyboard, Danish F1391-60949 Keyboard, International English F1391-60950 Screw, M3×5mm F1391-60951 Screw, M2.5×5mm F1391-60952 Standoff, 4-4 OUNC-2 (I/O plate) F1391-60953 Standoff, 4-11258-2 (docking) F1391-60954 Screw, M2×5mm HP OmniBook 2100/3000/3100 Replaceable Parts...

  • Page 93

    Bracket, display (12" TFT and DSTN) F1580-60917 Keyboard, US English F1580-60918 Keyboard, German F1580-60919 Keyboard, French F1580-60920 Keyboard, Spanish F1580-60921 Keyboard, Italian F1580-60922 Keyboard, Swiss F1580-60923 Keyboard, Swedish/Finnish F1580-60924 Keyboard, UK English F1580-60925 Keyboard, Norwegian 4-10 Replaceable Parts HP OmniBook 2100/3000/3100...

  • Page 94

    IC, BIOS (keyboard/system), Pentium II (MD) F1597-60917 Heatsink, CPU, Pentium II (MD) F1597-60918 Thermal kit (pad and spacer), Pentium II (MD) See the table on page 2-7 for RAM restrictions for Pentium and Pentium II CPUs. HP OmniBook 2100/3000/3100 Replaceable Parts 4-11...

  • Page 96: Password Removal Policy

    The statement can be a fax copy of the document. The fact that the unit is in the hands of an HP representative on behalf of the customer is not evidence of ownership.

  • Page 97: Hewlett-packard Display Quality Statement

    These cosmetic imperfections may be visible to the customer under varying display conditions and can appear as bright, dim, or dark spots. This issue is common across all vendors supplying TFT displays in their products and is not specific to the HP OmniBook display.

  • Page 98: Table 5-1. Omnibook 2100/3000/3100 Lcd Guidelines (tft)

    Table 5-1. OmniBook 2100/3000/3100 LCD Guidelines (TFT) Type of Imperfection Imperfections Not Allowed NEC 13" TFT, XGA Electrical Imperfections: 13 or more single bright dots. Bright dots 3 or more double bright dots. Dark dots 8 or more single or double dark dots.

  • Page 99: Table 5-2. Omnibook 2100 Lcd Guidelines (dstn)

    Table 5-2. OmniBook 2100 LCD Guidelines (DSTN) Type of Imperfection Imperfections Not Allowed Sanyo 12" DSTN, SVGA Imperfections: 5 or more spots 0.2-0.4 mm avg. dia. Spots 3 or more lines 0-3 mm long and over 0.03 mm wide. Lines 4 or more scratches 0-3 mm long and over 0.03 mm wide.

  • Page 100: Service Notes And Obsolete Parts, Table 5-3. Service Notes, Table 5-4. Obsolete Repair Parts

    Service Notes and Obsolete Parts Service notes containing important repair information are issued periodically for the HP OmniBook 2100/3000/3100. These notes are available online at the Reseller website—see page vi. The following table lists recent service notes. Much information from these notes is included in this edition of the service manual.

  • Page 102

    2-5 setting order, 3-25 adjustment, 1-6 types, 1-1 temporary, 1-7 compatibility, 2-12 HDD case, 2-6 boot problems, 3-5 latch, 2-33 heatsink, 2-22 bottom case latch adjustment, 2-12 Hibernate mode labels, 2-28, 2-29 problems, 3-6 HP OmniBook 2100/3000/3100 Index...

  • Page 103

    2-9 removing, 2-25 power cords, 1-13 hot keys, 1-6 mute Fn key, 1-6 power modes HP TopTools, 1-11, 3-4, 3-22 operation, 1-4 status light, 1-6 Num Lock, 1-6 problems and suggestions, 3-5 I/O addresses, 1-9 I/O door, 2-9...

  • Page 104

    TopTools, 1-11, 3-4, 3-22 preinstalled, 1-11 status lights. See lights torques, 2-2 status panel touch pad problems, 3-8 indicator meanings, 1-5 Zip drive, 1-12 touch-pad PCA, 2-33 location, 1-2 zoomed video, 1-10 troubleshooting Support Ticket, 3-13 overview, 3-2 HP OmniBook 2100/3000/3100 Index...

  • Page 107

    1. Product Information 2. Removal and Replacement 3. Troubleshooting and Diagnostics 4. Replaceable Parts 5. Reference Information Part Number Printed in U.S.A. 7/98 5967-4741...

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