Security - Avaya IP Office User Manual

Chapter3
change this setting once you have already started recording, copy all folders and files beneath the old
location to the new location before you make any further recordings.
Database Backup Path - Enter the name of a folder that ContactStore can use as a backup destination.
The contents of the call details database are backed up to this location with a full backup at 1.am every
Sunday; incremental backups are added to the file the other nights of the week. You should arrange for
these files (named ContactStore.dump) to be archived safely in case you ever need to restore the call
details database. For more details about this backup process, see Call details database backup.
Optional Internal DVD+RW Drive - This setting shows the drive letter of the DVD+RW drive being used
to archive calls (see Chapter 5 for more details of the archive process). This setting is typically D if you
have replaced the supplied CD drive with a DVD+RW drive. If you do not have such a drive, or do not
want to use it for recording archival, leave it blank. It will show as Not defined.
Start DVD+RW volume labels with - Each DVD+RW media to which calls are written is given a unique
label. These are sequentially numbered and start with the string specified here. The setting defaults to
Calls but can be set to any string of up to 5 characters. This field is short so that a 4-digit sequence
number can be appended to it.
If you only have a single ContactStore server, you can leave this at the default. If you have more than
one ContactStore server in your enterprise, verify that each has a different string set for this label root so
that media produced by each system can be clearly distinguished from each other.
If you change this setting while a DVD is being written, the system will stop writing to that disk. Insert a
new one, which will be labeled with the new name. The sequence numbers after the name will continue
to increase rather than be reset to 0000.
Retain call details for (months) - At some point, the size of the call details database will become either
unmanageable or will fill the available disk space. Specify, in months, how long call detail records are
retained before they are purged from the system. This ensures that the database stabilizes at a finite
size.
Purging is carried out at, or shortly after, 1 a.m. each night and does not impact recording or replay.
SMTP Mail "From" Address - Set the name from which alarm email messages originate. For example,
"ContactStore Head Office."
SMTP Mail Server - Enter the name of the SMTP mail server on which you have established an email
account that the ContactStore can use to send email messages regarding alarms and events. If you
leave this blank, the system will not send email messages when alarms occur; if you leave this setting
blank, you can leave the remaining settings on this page blank.
SMTP Username - Leave this blank unless your SMTP server requires that any sender be
authenticated. If required, set the username of the SMTP account here.
SMTP Password - Leave this blank unless your SMTP server requires that any sender be authenticated
first. If required, set the password of the SMTP account here. The password is masked when entered in
this field.
Send alarm/event email to - Specify the email address (up to a maximum of 100 characters) to which
alarm and event messages should sent. Separate multple addresses with a semi-colon (;). The email
recipient can be a local system administrator, a manned help-desk and/or suppliers' support desks if you
have a support agreement that includes this facility. The system sends an email message each time an
alarm occurs or is cleared. It also sends an email once per day as a "heartbeat" to let you know it is still
operating. Failure to receive the daily heartbeat message should be investigated; it could indicate that
the server has failed. Note that emails are only sent every 10 minutes
Entering a incorrectly formatted email address (such as one that does not include "@") will stop all
emails from being sent; this will be reported in the Alarms table, however, you will not receive email
notification. Entering a non-existent but validly formatted email address, on the other hand, does not stop
email reaching others in distribution list. Confirm that you are receiving emails correctly after you make
any changes to these settings.

Security

The Security section includes only one link, Users.
ContactStore System Admin Page 30
IP Office 40DHB0002USEU Issue 1 (2nd September 2004)