Searching More Selectively - Avaya IP Office User Manual

Searching more selectively

To make searches more selective:
1. Use the drop-down boxes for each criterion, for example, Parties, to specify the operand, such
as Incl (includes).
The drop-down box lists the following operands:
2. In the corresponding textbox, enter the specific criterion, such as 3.
3. Select Search to execute the specified search.
As you search for calls, keep in mind:
• Searching on the basis of the details of one or more of the "parties" involved in the call is the
most common way to find the calls you are looking for. This will find calls to or from a station,
number, or name (partial or entire) that you enter.
• Incl (includes) is the most useful search operand when searching for calls involving specific
parties.
• If you select the blank option in the drop-down box, any existing entry in the text box next to it will
be retained. It won't be applied to the current search, but it makes it easy to add it back into the
search criteria later.
• If a recording has a blank entry for a field, it is listed as "N/A" (not available). You cannot,
however, search for such records by specifying "starts with N" or "ends with A" or "includes N/A"
in the Search field; this tag is not present in the database.
ContactStore System Admin
IP Office
Drop-down Meaning
No criteria
= Equals (numeric fields only)
< Less than (numeric fields only)
> Greater than (numeric fields only)
Incl Includes or Contains (string fields only)
Starts Starts with (string fields only)
Ends Ends with (string fields only)
40DHB0002USEU Issue 1 (2nd September 2004)
Chapter4
Page 43