Using Corporate Voice Mail To Receive Your Messages; Ec500 And Your Corporate Voice Mail System - Avaya

EC500 User Manual

Voice mail
Using corporate voice mail to
receive your messages
To receive voice messages through your corporate voice mail system, your
cellular service provider's voice mail feature must be set to ring longer than your
corporate voice mail system does. For example, if your corporate voice mail
system automatically picks up an unanswered call on the third ring, you should set
your cell phone's voice mail system to pick up unanswered calls on the fourth or
fifth ring. This ensures that your corporate voice mail system will pick up all
unanswered calls before your cellular voice mail system does.
If you cannot set the number of rings on your cell phone yourself, your cellular
service provider can provide assistance. Before contacting your cellular service
provider, be sure to identify the number of unanswered rings it takes for your office
calls to be sent to your corporate voice mail system. When you contact your
cellular service provider, request that the number of unanswered rings (or rings
before going to cellular voice mail) be greater than the number required to send
office calls to your corporate voice mail system. For example, if your office calls
are sent to your corporate voice mail after four rings, ask your cellular service
provider to set your unanswered call coverage path to no less than five rings.
NOTE:
If you are using your cell phone exclusively for business purposes, you can
have your cellular service provider disable cellular voice mail.

EC500 and your corporate voice mail system

If you have an EC500 cell phone which sends office caller ID, messages left by an
EC500 user on your corporate voice mail system are identified by the EC500
caller's office number, provided EC500 and your corporate voice mail system use
the same telephone server (switch). When you do not send office caller ID, the
call is identified by the cell phone number.
When you have an EC500 cell phone which sends office caller ID, you can access
your corporate voice mail system the same way you would from your office phone.
For example, an Intuity™ AUDIX
entering the office phone number.
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Issue 4 May 2003
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user can press the pound (#) key in place of