Miscellaneous - Panasonic BB-HCM371A Installation/Troubleshooting Manual

Troubleshooting

2.11 Miscellaneous

Problem
ActiveX cannot
be installed.
The firmware is
not updated.
Shortcut icon is
not displayed in
the My Network
Places folder.
You cannot
solve problems.
• Security software disables the ActiveX installation.
Close the security software, and install the ActiveX again.
• The firmware updating is not completed due to power off,
network failure or other causes.
Update the firmware again following the next procedures.
Disconnect the plug of the AC cord of the
camera from the outlet, and reconnect it again.
Enter the IP address on the web browser to access
the camera.
Access the Setup page and click [Status].
Check the firmware version on the Status page.
* See page 120 of the Operating Instructions on the Setup CD-
1
ROM about updating firmware.
• UPnP Windows component is not installed in Windows XP or
TM
Windows Me.
Install UPnP
Windows Me (see page 149 of the Operating Instructions on
the Setup CD-ROM).
• Call our customer call center at 1-800-272-7033.
[For assistance, please call: 1-800-272-7033]
Cause and Remedy
Is the Top page displayed?
Is the version updated?
The firmware update is completed.
Windows component in Windows XP or
TM
Installation/Troubleshooting
No
Yes
Yes
Update the firmware*
No
1
.
69