Operating System-Related Issues - Western Digital WD Serial ATA RAID Controller User Manual

Operating System-Related Issues

The Operating System no longer boots after creating a Mirrored Array using your existing boot drive using
Windows 98/NT4/2000/XP/2003 Server
This is due to Drive Geometry issues. You can verify this if you move the original drive back
to the onboard controller and it boots successfully. Each controller can view a drive
differently. This can be an issue for a new controller that loads the original Master Boot
Record (MBR) and then has a problem translating the MBR or the operating system boot
record.
For Windows 2000, XP, and 2003 Server, a clean install of the operating system is
recommended. This action restores the MBR and OS boot record and requires repartitioning
and formatting of the drive.
WD Windows driver does not appear in Device Manager
Windows may already be listing the controller under Other Devices instead of the Hard disk
controllers section.
1. In Device Manager under Other Devices to see if it lists a PCI Card or RAID controller.
If so, highlight this listing and click on the Properties button then click on the Driver tab.
2. Depending on your version of Windows, choose either Change Driver or Update Driver.
3. Follow the on-screen prompts to complete installation of the driver. If Windows asks if
you want to test if the device can be removed safely, click Cancel. Reboot the system to
complete installation of the driver.
"Inaccessible Boot Device" Message Appears During Floppyless Install of Windows 2000, XP, or Server
2003
The F6 key was not pressed at the appropriate time. Reboot the system, and press the F6 key
when the message "Setup is inspecting your computer's hardware configuration..." appears in
Windows NT4 or the message "Press F6 if you need to install third party SCSI or RAID
driver" appears in Windows 2000, XP or Server 2003.
"No Hard Drives Found" Message Appears During CD-ROM Install of Windows 2000, XP, or Server 2003
The F6 key was not pressed at the appropriate time. Reboot the system, and press the F6 key
when the message "Setup is inspecting your computer's hardware configuration..." appears in
Windows NT4 or the message "Press F6 if you need to install third party SCSI or RAID driver"
appears in Windows 2000, XP or Server 2003.
WD SERIAL ATA RAID CONTROLLER
USER MANUAL
TROUBLESHOOTING & TIPS - 28