System Cmos Issues; Drive-Related Errors - Western Digital WD Serial ATA RAID Controller User Manual

System CMOS Issues

Set Motherboard CMOS Boot sequence to boot to WD SATA RAID Controller
On some Motherboard BIOS, it is necessary to set the Boot sequence to SCSI, A:, C: since
the WD SATA RAID Controller is identified as a SCSI card.
Motherboard CMOS displays C: or D: drive failure during startup
See the Drive-Related Errors section.
Using an Onboard IDE Card with WD SATA RAID Controller
If an onboard IDE controller is installed with hard drives, enable support in the Motherboard
Standard CMOS Setup for the drives. Note that the onboard IDE hard drives will then be the
bootable hard disk unless the system BIOS has a boot sequence setting with the option to
specify booting to a different device.

Drive-Related Errors

Critical Array Status Error Reported During Boot
If a critical status error message appears on the WD SATA RAID Controller BIOS startup
screen for a mirrored array (see below), there is a drive in the array that has failed or is not
responding. The WD SATA RAID Controller will identify the failed drive by channel
number. The mirrored array has lost its fault tolerance, but will still perform normal drive
reads and writes.
Operation aborted because EasyBuild encountered an
error as follows:
Location: Channel 2
Array Status: Critical
Please retry using Promise Array Management utility
to recover all data. Reboot the system by pressing
Try powering the system off and on to reset the drive. Also confirm that cables are properly
attached and the drive is receiving power. If the drive still appears to have failed, refer to the
Rebuilding an Array option in the WD Array Management utility as detailed in the WD
Array Management User Manual.
Drive Cannot Be Formed Into An Array
Hard drives must be SATA and free of media defects to be added into an array. New, identical
drives should be used for each array. Re-secure data and power cabling while checking for
proper alignment. Typically, Pin 1 of the drive is closest to the power connector.
System CMOS Displays C: or D: Drive Failure During Startup
Do not reference C: or D: in the Motherboard Standard CMOS for drives attached to the
WD SATA RAID Controller controller. Only enter drive information in the Motherboard
CMOS for drives attached to the onboard IDE controller.
FDISK Reports a Much Lower Drive Capacity if a Single Physical Drive or a Striped Array Exceeds 64 GB
Due to a limitation with FDISK, the utility reports only the storage capacity that exceeds
64 GB. This is a cosmetic, not actual, limitation. Simply create a single DOS drive partition,
reboot, and then format the partition. The Format command will recognize the total capacity
of the partition accurately. Windows 2000 will now recognize the total capacity of your array.
WD SERIAL ATA RAID CONTROLLER
USER MANUAL
TROUBLESHOOTING & TIPS - 26