Chapter 3 - How Voice Processing Operates User Ids; Reserved User Ids - Toshiba Strata CIX GVPH Programming Manual

How Voice Processing Operates
User IDs

Reserved User IDs

Voice processing comes with several pre-defined User IDs. Only User ID 999 cannot be
assigned to another User ID number. Each of the following User ID mailboxes performs a
specific function.
Most of the mailbox numbers of the pre-defined User IDs can be changed, if required, to
better meet your customers needs.
User ID 0: Operator – For an after hours caller who is unable to direct his own call or does
not know the extension of the person he wants to reach.
User ID 411: Directory – Directory User ID for all ports or specified ports. The caller enters
the first few letters of the name of the person he/she wants to contact. Voice processing plays
the corresponding User ID's name recording. See the System Configuration parameter
box_idx in
User ID 982/983: System Shutdown 1 & 2 – These User IDs enable the System
Administrator to shut down the system via the telephone dial pad.
User ID 990: Company Greeting – The salutation that lets the caller know which company
he called.
User ID 991: Caller Instructions – Give the caller options for reaching departments or
information.
User ID 994: Fax Tone Detect – User ID voice processing "jumps" to when voice processing
detects a specific tone. Used to handle incoming faxes, detect connections from TDD
machines for deaf communication, etc. See the System Configuration parameter hot_box in
Chapter 2 – Configure UADM2
User ID 995: Future Delivery – Stores all messages awaiting future delivery. See the System
Configuration parameter future_delivery in
User ID 996: Guest Defaults – User ID voice processing uses for the default values when
creating a new Guest User ID. The field values are copied into a new Guest User ID upon
initialization. See the System Configuration parameter guest_defaults in
Configure UADM2
User ID 997: Defaults Box – User ID voice processing uses for the default values when
creating a new User ID. The field values are copied into a new User ID upon initialization. See
the System Configuration parameter defaults_box in
Software.
User ID 998: Direct Message – Direct Message User ID for all ports or specified ports. voice
processing records a message for a User ID without having to execute the Extension field
and/or hear the User ID's greeting. This is particularly useful for an Operator transferring
directly to voice mail. See the System Configuration parameter box_send in
Configure UADM2
User ID 999: System Administrator User ID – Enables the System Administrator to create
system lists, record and delete system announcements, record the busy-hold music or
message, manage User IDs, and review system status. See System Administrator Guide for
details. This mailbox has a pre-programmed extension of H( ) for Hang-up. This enables
(999) its use as a disconnect code for telephone systems that provide this feature.
3-2
Chapter 2 – Configure UADM2
Software.
Software.
Software.
Software.
Chapter 2 – Configure UADM2
Chapter 2 – Configure UADM2
Strata CIX40 Voice Processing Programming Manual
Software.
Chapter 2 –
Chapter 2 –
7/06