Solving Common Spooler Problems; Freeing A Hung Spooler: Cannot Get Jobs In Or Out - HP Guardian User Manual

Performing Routine Spooler Operations Using
Spoolcom

Solving Common Spooler Problems

There are several common spooler problems that you might need to periodically solve:

Freeing a Hung Spooler: Cannot Get Jobs In or Out

Freeing a Hung Spooler: Jobs Do Not Print
Clearing a Print Process Error State
Clearing a Nonprintable Job
Clearing a Paper Jam
Recovering From an Invalid (Job -1) State
Diagnosing Unusual Problems
Problem-Solving Summary
Freeing a Hung Spooler: Cannot Get Jobs In or Out
If you cannot get jobs into or out of the spooler, the spooler is probably hung. To restore
the spooler to normal operation with minimum impact on the rest of the system:
1. Check the status of the supervisor:
> SPOOLCOM
If this produces the standard startup banner:
SPOOLCOM - T9101D20 - (08JUN93)
the supervisor is still running. Continue with Step 2.
If this error message is added:
SPOOLCOM - T9101D20 - (08JUN93)
OPEN $supervisor-name
SPOOLER OPEN ERROR 14
the supervisor is no longer running because of file-system error 14 (DEVICE DOES
NOT EXIST).
a. Check for error messages that might indicate what happened to the spooler
process.
b. Use the TACL PPD command to check whether any collectors or print
processes are still running:
> PPD $collector
> PPD $print-process
^
Guardian User's Guide —425266-001
Solving Common Spooler Problems
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SYSTEM \system
SYSTEM \system
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