Common Digital Sending Problems - HP T1936AA - Digital Sending Software Support Manual

Common digital sending problems

Use the table below to solve common digital sending problems.
As a general rule for all problems, check the control panel, event log, and activity log for relevant
messages. See the following for an explanation of messages:

Common digital sending problems

Problem
Image quality is poor
MFP is sending jobs
very slowly
HP DSS v.
processing very slowly
Following configuration
of the MFP, digital
sending does not
appear to work
ENWW
Control panel messages—"Control panel messages" on page 33
Event log messages—"Windows viewer log messages" on page 31
Activity log messages—HP MFP DSS Configuration Utility Help file
Description and actions
If scanned pages are blank, or white, or have repeated patterns, make
sure that a page is not already on the glass.
Make sure that the document you are trying to send is placed correctly in
the automatic document feeder (ADF) or on the glass.
Make sure that the glass is clean. If the glass is dirty, clean it with a dry,
soft cloth.
Increase the default resolution using the HP MFP DSS Configuration
Utility.
You might have selected a setting that is making the document into a large
file that is sending slowly (for example, Fine resolution or Color scan
preference). To speed up the sending process, try choosing a different
setting (for example, Standard resolution or Black and White scan
preference).
Too many programs might be running on the computer. Try closing open
is
4
programs that you are not using. Also, try restarting the computer.
Enough free space might not be available on your computer's hard drive.
Free up space on your computer by removing unneeded files.
Data on your computer's hard drive might be fragmented. Run the
system's disk defragmenter. You might need to install a disk defragmenter
tool on your Windows server computer. For more information, see the
Windows documentation.
Turn the MFP off and then back on again.
Common digital sending problems 27