Troubleshooting Tips - GE PP989 Owner's Manual And Installation Instructions

Before you call for service...
Troubleshooting Tips--Save time and money! Review this chart first and you may not need to call for service.
Possible Causes What To Do
Water won't boil , Cover pan with a lid.
, Turn the downdraft fan OFFuntil the water begins to boil.
Surface units will not Improper cookware , Pan bottoms should be flat, fairly heavyweight and
maintain a rolling boil being used. the same diameter as the surface unit selected.
or cooking is slo_v
Surfa_nits do A fuse in your home may • Replacethe fuse or reset the circuit breaker.
not work properly be blown or the circuit
breaker tripped.
Cooktop controls , Check to see the correct control is set for the surface
improperly set. unit you are using.
Tiny scratches or metal Incorrect cleaning • See the Cleaning the glass cooktop section.
marks (may appear as methods being used.
cracks) or abrasions on Cookware with rough , Be sure cookware bottoms and cookware are clean
radiant cooktop glass bottoms being used or before use. Use cookware with smooth bottoms. Tiny
surface coarse particles (salt scratches are not removable but will become less
or sand} were between visible in time as a result of cleaning.
the cookware and the
surface of the cooktop.
Cookware has been slid
across the cooktop surface.
Areas of discoloration Improper cookware , Harks from aluminum and copper pans as well as
or dark streaks on the being used. mineral deposits from water or food can be removed
cooktop with the cleaning cream.
Hot surface on a model • This is normal. The surface may appear discolored when it is
with a light-colored cooktop, hot. This is temporary and will disappear as the glass cools.
Food spillovers not • See the Cleaning the glass cooktop section.
cleaned before next use.
Incorrect cleaning , Use recommended cleaning procedures.
methods being used.
Hot sugar mixtures Hot cooktop came into , See the Glass surface potential for permaent damage
or plastic melted contact with these section in the Cleaning the glass cooktop section.
to the surface substances.
Pitting for indentation) Hot sugar mixture , Call a qualified technician for replacement.
fthe cooktop spilled or plastic melted
on the cooktop.
Cooktop making an Cooktop is locked. , Check to be sure the Control Lock knob is turned
audible sound to UNLOCK.
Frequent cycling Improper cookware , Use only flat cookware to minimize cycling.
off and on of being used.
surface units
Cooktop feels hot Improper cookware , The glass cooktop surface may seem hotter than you
being used. are used to. This is normal. Use pans which are absolutely flat.
Control knob will Cooktop controls , When the knob is in the OFF position, it must be pushed
not turn improperly set. down before it can be turned. When the knob is in any
other position, it can be turned without being pushed in.
Poor venting Clogged filter. • Clean filter per instructions.
House too airtight. • Open a window slightly to provide fresh air source.
Wall cap obstructed. , Remove blockage from exterior wall cap.
Wall cap damper door , Check exterior wall cap damper door for free
stuck, movement or obstruction.
26
Duct length exceeds , Reduce number of elbows to simplify duct run.
recommended 1OO
equivalent foot maximum.