Troubleshooting Tips - GE PGP9830DRBB Owner's Manual & Installation Instructions

Troubleshooting tips ... Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem
Water won't boil
Burners have yellow
or yellow-tipped
flames
Burners do not light
Sparking sound
persists after burner is
turned off
Occasional sparking
sound
Burner flames very
large or yellow
Burner flames make
excessive noise
Burner flames pulled
toward vent grille
49-80516-4
Possible Cause
The combustion quality of burner
flames needs to be determined
visually.
Burner parts not replaced correctly.
Plug on cooktop is not completely
inserted in the electrical outlet.
Gas supply not connected or
turned on.
A fuse in your home may be blown
or the circuit breaker tripped.
Igniter orifice in burner body may
be clogged.
Burner parts not replaced correctly.
Notch in burner head may be
clogged.
Be sure the knob is in the OFF
position.
Changing blower speed.
Improper air to gas ratio.
Notch in burner head may be
clogged.
Burner has not been used recently.
Vent fan set at high speed.
What To Do
Cover pan with a lid. Turn the downdraft fan OFF until the
water begins to boil.
Use the illustrations below to determine if your burner
flames are normal. If burner flames look like A, call for
yellow tipping on outer cones is normal.
A–Yellow flames B–Yellow tips
Call for service on outer cones
Normal for LP gas
See Care and cleaning of the cooktop section.
Make sure electrical plug is plugged into a live, properly
grounded outlet.
See the Installation Instructions section.
Replace the fuse or reset the circuit breaker.
Remove the obstruction.
cleaning of the cooktop section.
Use a small sewing needle or paper clip to unplug.
Remove knob by pulling it straight off the stem and check
the bottom of the knob for any buildup of soil.
This is a typical electrical switching noise. This is normal.
installed your cooktop or made the conversion.
Use a small sewing needle or paper clip to unplug.
A "cold" burner ignited in the HI setting may have some
minutes.
This is normal. If cooking performance is affected, change
to a lower fan speed setting.
C–Soft blue
flames Normal
for natural gas
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