Troubleshooting Tips - GE Profile PP9830 Owner's Manual

Troubleshooting Tips ...

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Problem Possible Cause
Water won't boil
Surface units Improper cookware being used.
will not maintain
a rolling boil or
cooking is slow
Surface units do A fuse in your home may be blown or
not work properly the circuit breaker tripped.
Cooktop controls improperly set.
Tiny scratches or Incorrect cleaning methods being
metal marks (may used.
appear as cracks)
Cookware with rough bottoms being
or abrasions on
used or coarse particles (salt or sand)
radiant cooktop
were between the cookware and the
glass surface
surface of the cooktop.
Cookware has been slid across the
cooktop surface.
Areas of Improper cookware being used.
discoloration or
dark streaks on the
cooktop
Food spillovers not cleaned before
next use.
Incorrect cleaning methods being
used.
Hot sugar mixtures Hot cooktop came into contact with
or plastic melted to these substances.
the surface
Pitting (or Hot sugar mixture spilled or plastic
indentation) of the melted on the cooktop.
cooktop
Cooktop making an Cooktop is locked.
audible sound
Frequent cycling off Improper cookware being used.
and on of surface
units
Cooktop feels hot Improper cookware being used.
Control knob will Cooktop controls improperly set.
not turn
Poor venting Clogged filter.
House too airtight.
Wall cap obstructed.
Wall cap damper door stuck.
Duct length exceeds recommended
100 equivalent foot maximum.
49-2001160 Rev. 0
What To Do
Cover pan with a lid. Turn the downdraft fan Off until the
water begins to boil.
Pan bottoms should be flat, fairly heavyweight and the
same diameter as the surface unit selected.
Replace the fuse or reset the circuit breaker.
Check to see the correct control is set for the surface unit
you are using.
See the Cleaning the Glass Cooktop section.
are not removable but will become less visible in time as a
result of cleaning.
Pick up cookware to locate it on the glass surface.
Marks from aluminum and copper pans as well as mineral
deposits from water or food can be removed with the
cleaning cream.
See the Cleaning the Glass Cooktop section.
See the Glass surface —potential for permaent damage
section in the Cleaning the Glass Cooktop section.
Call a qualified technician for replacement.
Check to be sure the Control Lock knob is turned to
The glass cooktop surface may seem hotter than you are
flat.
When the knob is in the Off position, it must be pushed
down before it can be turned. When the knob is in any
other position, it can be turned without being pushed in.
Clean filter per instructions.
Open a window slightly to provide fresh air source.
Remove blockage from exterior wall cap.
Check exterior wall cap damper door for free movement or
obstruction.
Reduce number of elbows to simplify duct run.
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