Grandstream Networks GXE502X User Manual
  1. Manuals
  2. Brands
  3. Grandstream Networks Manuals
  4. PBX
  5. GXE502X
  6. User manual

Grandstream Networks GXE502X User Manual

Ip-pbx
Hide thumbs Also See for GXE502X:
Table of Contents

Advertisement

Quick Links

Download this manual
GXE502X User Manual 11/2/2009
GXE502X Users Manual
For Release 1.0.1.50
1

Advertisement

Table of Contents
loading

Related Manuals for Grandstream Networks GXE502X

Summary of Contents for Grandstream Networks GXE502X

  • Page 1 GXE502X User Manual 11/2/2009 GXE502X Users Manual For Release 1.0.1.50...

  • Page 2: Table Of Contents

    GXE502X User Manual 11/2/2009 Table of Contents Introduction ..........................4 Extension Configuration ......................4 Trunk Configuration ........................10 Conference Bridge ........................23 Hunt/Ring Group Configuration ....................25 Auto-Attendant Configuration ....................27 Call Queues Configuration ......................32 System Configuration ........................ 34 Advanced Options Configuration .....................
  • Page 3 GXE502X User Manual 11/2/2009...

  • Page 4: Introduction

    GXE502X User Manual 11/2/2009 1. Introduction Thank you for purchasing the Grandstream GXE502X IP-PBX, a SIP-based, affordable, feature-rich converging communication platform designed to meet the communication requirements for small to medium sized enterprises. The GXE502X provides the cutting-edge IP-based communications that businesses demand while leveraging existing infrastructure and providing a smooth transition into IP telephony.
  • Page 5 Once the Express setup is executed, the sub menu will disappear. Grandstream highly recommends running the Express Setup even though the user might not be ready to install any phones at the moment. When we run the Express Setup the GXE will auto- configure the extensions for the conference bridges, FXS ports and more importantly it will create a digit map under the internal call routing profile.
  • Page 6 GXE502X User Manual 11/2/2009 After you input these two numbers, you will find the following screen: For this example I selected 6 to be my extension prefix and 4 to be my extension length as well. As you can see the GXE has preconfigured some of the extension numbers that will take effect only after we start the auto-provisioning.
  • Page 7 GXE502X User Manual 11/2/2009 When you are done with the auto-provisioning, simply click on the “stop auto provisioning and done” button. Then click on the OK button on the pop up screen to finish. The GXE will then auto-reboot to finish the configuration process - Extensions Directory The Extensions Directory sub menu allows user to add, batch add, modify, and delete extensions,...
  • Page 8 16) Do Not Disturb: When enabled, calls will go directly to voicemail (when VM is enabled). Calls will be rejected if voicemail is disabled. 17) Reboot Peer: When set to “Yes”, this feature will reboot registered (online) Grandstream endpoints when the “Submit” button is clicked. The GXE502X can force extensions to reboot via this method.
  • Page 9 (Grandstream) IP phone to the extension numbers to be monitored. The BLF key configuration can be found on the basic settings tab of your Grandstream GXP phone’s web UI. The GXE502X will trigger the LED of BLF keys to signal when the monitored extension is idle (Green), ringing (Blinking Red) or busy (Solid Red).

  • Page 10: Trunk Configuration

    GXE502X User Manual 11/2/2009 3. Trunk Configuration PSTN trunks, SIP trunks and SIP-based PSTN trunks (extended via Grandstream FXO Gateways) can all be configured on the GXE502X in the Trunk/Phone Lines menu. The FXO and FXS port/line electric specification parameters and settings can be configured in this area as well.
  • Page 11 GXE502X User Manual 11/2/2009  Trunk Name: This is the name used to identify this set of trunk(s). For example: carrier A, carrier B, Telco C, etc.  Line: Please specify the FXO ports that you want to include in this profile either one by one or as a range.
  • Page 12 GXE502X User Manual 11/2/2009 played. Typically these tones are made up of 2 or 3 frequencies and are reproduced according to an on and off cadence. The “on” cycle means that the tone is played for certain duration of time, and the “off” cycle means that only silence is played for certain duration of time. In order to avoid false tone detections, the BT event can be configured so that the user can specify how many cadence cycles need to be detected in order for a call to be disconnected.
  • Page 13 GXE502X User Manual 11/2/2009 Default US Busy Tone: f1=480@-24,f2=620@-24,c=500/500) Line Dialing Settings: This feature adjusts line dialing properties to adhere to the PSTN line requirements.  DTMF Digit Length: The DTMF Digit Length is the play time of DTMF in milliseconds for each digit dialing out from the VOIP side to PSTN ...
  • Page 14 GXE502X User Manual 11/2/2009 Automatic Detection: This section will be of great help to the user in order to determine the impedance, call progress tones and current disconnect settings on the FXO ports of the GXE. Remember that the impedance on the FXO ports must be as close as possible to the impedance on your PSTN lines in order to reduce echo.
  • Page 15 GXE502X User Manual 11/2/2009 - Internal Phone/Fax Port: In the Internal Phone/Fax Port section, the electrical and DTMF signaling settings of the two FXS ports on the back of the GXE502X can be configured for compatibility with local analog phone/fax devices.
  • Page 16 GXE502X User Manual 11/2/2009 When finished, click on the Submit button to save your changes. - SIP trunk SIP trunks can be viewed, created, or modified on the SIP Trunk Configuration page. All configured SIP trunks as well as their details and current status are displayed. Please see the following detailed explanations of the fields on the SIP Trunk Configuration page:...
  • Page 17 GXE502X User Manual 11/2/2009  Add: Clicking on the Add button will display the Add SIP Trunk page. This page allows users to enter the SIP trunk account and registration information.
  • Page 18 GXE502X User Manual 11/2/2009 o Trunk Name: Enter a descriptive name in this field to identify the configured trunk. o Trunk Active: Set to enable to activate the SIP trunk to be configured. o SIP Server URL: The SIP server IP or URL provided by your SIP trunk service provider. o Outbound Proxy URL: The Outbound Proxy or Session Border Controller IP or URL provided by the SIP trunk service provider.
  • Page 19 GXE502X User Manual 11/2/2009 o Registration Retry Interval: The expiration time interval for the GXE502X to retry or update registration. This is usually regulated by the SIP server configured here. Reducing this time interval will keep registration more synchronized with the SIP server but with the cost of more registration packets sent to server.
  • Page 20 OK to confirm or Cancel to go back. One Button Provisioning “One-Button-Provisioning” for SIP Trunk provisioning allows the user to provision Grandstream Certified SIP Trunk Providers with just a few steps:  Fill in the contact information ...
  • Page 21  Call Routing Profile: This is the same as all other Call Routing Profile configuration. - External PSTN Trunk Line External (Grandstream) PSTN Gateways can be added to expand the GXE502X’s PSTN trunks on the External PSTN Trunk Line Configuration page. This is very useful when we want to have access...
  • Page 22 This page allows users to administrate SIP peer connections via external PSTN trunk gateways.  Add: Clicking on the Add button will load the Add External PSTN Trunk Line page: o Trunk Name: A name to identify the configured trunk. Ex., A name for a Grandstream FXO Gateway could be GXW4104 or GXW4108.

  • Page 23: Conference Bridge

    GXE502X User Manual 11/2/2009 o Max Concurrent Calls Allowed: The maximum amount of concurrent calls that are allowed on the gateway. This is limited by the amount of FXO ports on the gateway or the bandwidth of the link in between the GXE and the FXO gateway. o Dial Prefix: This sets the Dial Prefix digit(s) required for outbound calls to be routed through the trunk.
  • Page 24 GXE502X User Manual 11/2/2009 at the beginning. At the factory default settings the conference bridges do not have password protection. Users can change the extension numbers of the bridges and set a password to by selecting the Conference Bridge menu. ...

  • Page 25: Hunt/Ring Group Configuration

    GXE502X User Manual 11/2/2009 5. Hunt/Ring Group Configuration Hunt/Ring groups can be configured on the GXE502X to balance the call traffic for multiple users and give callers a higher level of availability for incoming calls. Multiple ring methods and voicemail are supported.
  • Page 26 GXE502X User Manual 11/2/2009 o Group Name: Enter a name for the group you want to create. For example: customer service, sales, shipping, security, etc. o Extension: Enter an extension number for this ring group. The leading digit for this extension must correspond with the Leading Digit of Extensions.

  • Page 27: Auto-Attendant Configuration

    GXE502X User Manual 11/2/2009 Hunt/Ring group, an extension, a voice menu (auto-attendant) or to the hunt/ring group’s voice mail box. o Waiting Tone: Lets users choose either a normal ring-back tone or the system music to be played back to the ring group caller. o Members: List the phone extensions of the members of the ring group, separated by semicolons.
  • Page 28 GXE502X User Manual 11/2/2009 Incoming calls can be directed to the Auto-Attendant to provide immediate and professional service to callers and automatically route calls to intended parties. It is also possible to schedule different auto- attendants rules to be played based on the time, date and day of the week. The Auto-Attendant menu displays all configured auto-attendant rules.
  • Page 29 GXE502X User Manual 11/2/2009 o Voice Menu Name: This field lets users enter a name for their auto-attendant. o Press x to trigger: Check the box next to each keypad digit to specify the flow of your auto attendant menu. Callers automatically have the option to enter internal extension numbers from the auto-attendant.
  • Page 30 GXE502X User Manual 11/2/2009  Modify: Click the Modify button to the right of the voice menu to select the auto-attendant/IVR to be modified. This will load the Modify Voice Menu page which allows users to re-configure the auto-attendant or IVR (Interactive Voice Response System) ...
  • Page 31 GXE502X User Manual 11/2/2009 previously voice menus for business hours, after hours, holidays, etc. Now he will be able to tell the GXE when to play these menus. o Time: This field let you enter the time range to play the auto-attendant during the days it is set to play.

  • Page 32: Call Queues Configuration

    GXE502X User Manual 11/2/2009 7. Call Queues Configuration Call Queues give users (i.e. call centers) an efficient means to have their calls answered in the order they were received to deliver top tier customer service. - In-Queue Announcements Configuration The In-Queue Announcements sub menu lets users configure the In-Queue Announcements for their group.
  • Page 33 GXE502X User Manual 11/2/2009  Add: Click on the Add button to load the Add Call Queue configuration page. This is the main configuration page for call queues configured on the GXE502X. o Name: Enter the name of the call queue here. o Extension: Enter the extension of the call queue here.

  • Page 34: System Configuration

    Note: If you are using Grandstream GXP phones (2020, 2010, 1200, 280 only) and the extension on these phones belong to any of the queue configured in the GXE, then the softkeys on the phones should allow you to log in or log out of any of the call queues that the extension is a member of.
  • Page 35 GXE502X User Manual 11/2/2009  LAN Setting: Set the LAN-port IP address by entering the IP address used as the LAN Base IP. Enter the subnet mask in the LAN Subnet Mask setting. Note: Please be advised that this setting should be configured prior to auto-provisioning phones through the Express Setup menu.
  • Page 36 GXE502X User Manual 11/2/2009 o WAN-side Access and Security: Accessibility and Security for management are considerations for whether or not to enable or disable HTTP(S)/Telnet access from the WAN-side of the GXE502X. The default setting for WAN Side Http/Telnet Access is YES. You can also select to use either HTTP or secure HTTP (HTTPS) here.

  • Page 37: Route Configuration

    GXE502X User Manual 11/2/2009 Enable and setting the DDNS ISP type, site name, and account and password in the provided fields. If you are not using Dynamic DNS, set the DDNS Active setting to Disable. Layer 3 QoS: This enables Layer 3 QoS differentiated services or precedence values for the voice packets coming out of the GXE.

  • Page 38: System Setting

    GXE502X User Manual 11/2/2009 Click the Add button on the right to add the route in the routing table. Click the Delete button to delete the related route from the routing table. -Blacklist The administrator of the system can type in an IP address in the field in order to block this IP. To add an IP address, simply click on the Add button.
  • Page 39 GXE502X User Manual 11/2/2009 Fax Options: o Manual Selection of Fax: The default setting for this is yes. This is used when a caller reaches an extension’s voicemail. The prompt played will be “Press 1 to leave a message, press 2 to send fax”. If set to No, voice prompt 'press 2 to send fax' is removed and FAX reception will automatically start upon detecting FAX tone.
  • Page 40 GXE502X User Manual 11/2/2009 It is recommended to use a special email account for voicemail to email, for example: bostonpbx@company.com System Time Configuration: o Time: If NTP set up on either WAN or LAN is disabled, the starting time has to be set manually in the Time field for system time.
  • Page 41 GXE502X User Manual 11/2/2009 The 2nd number indicates the nth iteration of the weekday: (1st Sunday, 3rd Tuesday…) The 3rd number indicates weekday: 0,1,2,..,6( for Sun, Mon, Tues,..,Sat) Therefore, this example is the DST which starts from the second Sunday of March to the 1st Sunday of November.
  • Page 42 GXE502X User Manual 11/2/2009 o SIP Realm: If configured, the system will use the entered name in its SIP Realm field instead of default “grandstream”. This is used for authentication purposes. o SIP UDP Port: The local listening UDP port for SIP messages.
  • Page 43 GXE502X User Manual 11/2/2009 o UPnP NAT Traversal: If the router that the GXE502X is connected to supports UPnP, then enable this option to avoid NAT Traversal issues. The GXE502X will create a “tunnel” through which all the media packets will travel, preventing one way audio or no audio issues.
  • Page 44 GXE502X User Manual 11/2/2009 - Feature Codes Feature codes allow GXE502X users to set features such as Call Forwarding and Do Not Disturb on related extensions, as well as access destinations such as the voicemail system. This page also allows users to customize the feature codes. The feature codes may be viewed or modified in the text field beside each feature name.
  • Page 45 GXE502X User Manual 11/2/2009 You can also create a file named 27.wav using the IVR prompt conversion tool and upload it under the system prompt image field.  Enable Unconditional Call Forward: Dial the feature code plus [forward-to number] to enable unconditional call forwarding for the extension you are dialing from.
  • Page 46  Voice Mail: Dial the appropriate feature code to access the voicemail system. In some Grandstream IP phone models you will find a field “Voice Mail User ID” under the account information, if you type in the voice mail feature codes here then you can press the mail button on the phone and go directly to voice mail.

  • Page 47: Firmware Upgrade

    Please read the release notes carefully prior to upgrading your firmware to document the changes. Grandstream also recommends saving a backup file of all GXE502X configurations (please see the next section). The firmware upgrade will not overwrite your existing GXE502X configuration, but it is good practice to keep a backup copy in case.
  • Page 48 GXE502X User Manual 11/2/2009 - Backup & Restore Configuration GXE502X Configuration files may be downloaded to or uploaded from the computer in the Backup & Restore Configuration sub menu. It is good practice to keep a backup copy of your GXE’s configuration file at all times.
  • Page 49 GXE502X User Manual 11/2/2009 Configuration Restore: Click on the restore link and then select the Configuration Restore radio button, and click the Browse… button to find the configuration file on your computer. After the file has been selected, click the Submit button and wait for the file to finish uploading. The GXE502X will automatically reboot when finished, and load the configuration file.

  • Page 50: Advanced Options Configuration

    GXE502X User Manual 11/2/2009 9. Advanced Options Configuration Remote GXE502X systems or other PBX systems can be peered with a local GXE502X. This allows local users to dial remote system extensions and the GXE502X will route the calls directly via IP to the remote system.
  • Page 51 GXE502X User Manual 11/2/2009 o Peer Name: This field lets you enter a name to identify this peer system o Peer URL: Enter the IP address or FQDN domain name of the peer system. o Max Concurrent Calls: This field specifies the maximum number of concurrent calls allowed between the peer systems.
  • Page 52 GXE502X User Manual 11/2/2009 o Session Expiration: The session timer enables SIP sessions to be periodically “refreshed” via a SIP request. If enabled, before the session interval expires, the GXE502X will send a SIP re-INVITE message to the SIP server. If this message is not replied to the session will be terminated.
  • Page 53 This is also known as eventlist BLF functionality. The Busy Lamp Field functionality can be used together with the Grandstream GXP phones. This function will allow the users to use the multipurpose keys (GXP-2020/2010 and 2000 only) of their phones to monitor the status of other extensions in the same GXE.

  • Page 54: Remote Access

    GXE502X User Manual 11/2/2009 If the administrator wants he can add a filter string like: host 192.168.83.159 && udp or host 192.168.83.159 and udp port 5060). Click on the start button to begin the capture, click on stop to stop it once you have performed the tests you wanted and then click on download to download the trace into your computer for further analysis.
  • Page 55 GXE502X User Manual 11/2/2009 These can be used to specify the length of the string dialed. For example is the digit map is XXXXXXXXXX (10 X’s) then this will basically match any 10 digit number dialed which is the way people dial within the USA; now this rule may not be too practical because it is too general, instead the user may want to create something like: ZXXZXXXXXX where the first and fourth digit of the string dialed match any number from 2 to 9.
  • Page 56 GXE502X User Manual 11/2/2009 People with a minimum of programming experience will find them familiar. The conditional operators are as follows:  !=: Not equal to  ==: Equal to  >, <, >=, <= : Comparison operators, Greater Than, Less Than, Greater Than or Equal to, Less Than or Equal to.
  • Page 57 GXE502X User Manual 11/2/2009  SIPDID: This variable will be used in the conditional expression to specify a particular DID associated with a SIP trunk connected to the GXE. We can use it in combination with the time and date conditions to route incoming calls to a particular IVR, extension, conference, etc that we choose.
  • Page 58 GXE502X User Manual 11/2/2009 Number sent out would be: 17951075526034321. In this case the Manipulate tool would grab the last 4 digits of the string and replace them with 4321. Option This is a drop down menu used for the administrator to select the initial step of the route that the call must follow.
  • Page 59 GXE502X User Manual 11/2/2009  Internal call: This call routing profile is the one that will be used for all internal calls between extensions. You will start with the following digit maps: o *. : Star dot is created by the GXE automatically so that the local extensions can have access to the feature codes.
  • Page 60 GXE502X User Manual 11/2/2009 certain menus at determined times of the day. Basically incoming calls will terminate at the location established with the option and value combination.  General Outbound: The general outbound profile will not have any configurations initially. The digit maps will be added as you add more trunks (SIP or PSTN) to the GXE502X.
  • Page 61 GXE502X User Manual 11/2/2009 o Allowed with Password: This means that the calls will only go through if the caller enters his password. The user will have to enter his extension number and then his extension password. The extension does not have to be the same extension number as the calling phone extension.
  • Page 62 GXE502X User Manual 11/2/2009 This is an easy and quick way to determine which extensions will have access to which trunks. For example we could have created a call routing profile for international calls, another one for cell phone calls, another one for long distance, etc.

  • Page 63: Reset & Reboot

    GXE502X User Manual 11/2/2009 Reset & Reboot The Reset & Reboot menu allows you to reboot the GXE502X and perform a factory reset. Please backup the configuration file of your GXE502X before performing a factory reset. Rebooting: Select the Reboot radio button, and click the Submit button. The GXE502X will automatically perform a soft reboot.

  • Page 64: Status

    GXE502X User Manual 11/2/2009 Status All the necessary information about the GXE502X is displayed in the status menu.
  • Page 65 GXE502X User Manual 11/2/2009 Status Menu Summary:  System Statistics: System ID, MACs, hardware/firmware version, system uptime, etc are displayed.  Network Status: Network connection information, IP of WAN and LAN, PPPoE status, DDNS.  Peripheral Status: Displays the connection status of the FXO and FXS ports. ...

  • Page 66: Reports

    GXE502X User Manual 11/2/2009 Reports In the Reports menu, users can access very useful reports generated by the GXE502X that document System Statistics, Call Statistics and Call Records. The Call Records can also be downloaded from the GXE502X for 3 party billing analysis.
  • Page 67 GXE502X User Manual 11/2/2009 All of these statistics will be reset upon rebooting the GXE502X.
  • Page 68 GXE502X User Manual 11/2/2009...
  • Page 69 GXE502X User Manual 11/2/2009...
  • Page 70 GXE502X User Manual 11/2/2009...
  • Page 71 GXE502X User Manual 11/2/2009...
  • Page 72 GXE502X User Manual 11/2/2009 - Call Records The Call Records sub menu displays detailed information such as the Caller/Callee extension number as well as the start and end time for each inbound and outbound call. - Downloading (Call) Records The CDR (Call Detail Record) can be downloaded from the GXE502X to your computer and exported to 3 party billing software companies for analysis.
  • Page 73 GXE502X User Manual 11/2/2009...

  • Page 74: Voicemail Configuration

    GXE502X User Manual 11/2/2009 Voicemail Configuration The GXE502X allows users to manage voicemail via the IVR in their phones or through a personal web portal. This section summarizes how to manage voicemail and other settings using both of these methods. ...
  • Page 75 GXE502X User Manual 11/2/2009 Important: - The feature code used for voice mail can be found and modified under System configuration  Feature codes (see the picture below). - Users can access the voicemail system from any phone connected to the GXE502X by dialing the voicemail feature code.

  • Page 76: Personal Web Portal

    GXE502X User Manual 11/2/2009 Personal Web Portal 1. To log into the personal web portal for an extension. Log into the GXE502X Web GUI using the extension number as Login ID and voicemail password. If you have changed the default voicemail password via the voicemail IVR phone, you must input the updated password.
  • Page 77 GXE502X User Manual 11/2/2009 3. To view the personal greeting, click the “Personal Greeting” sub menu button on the left hand side of the GUI. This will load the personal greeting management page for the extension. Users can upload .wav files from a PC and preview them here. 4.

  • Page 78: Appendix A: Complete Voicemail Flow Chart

    GXE502X User Manual 11/2/2009 Appendix A: Complete Voicemail Flow Chart Main Menu New/Old message message XX received The message will be replayed Optional at MMDDHH; play the voice message fail and exit VM Done Please enter mailbox extension and pound New/Old message message XX received at MMDDHH;...

  • Page 79: Appendix B: Template File

    1. What is a template file? A template file is a file that allows GXE5000 system administrator to Auto-Provision a specific terminal device(Grandstream ONLY) based on the configuration parameters set forth in the template file, with certain parameters that are configurable by GXE5000 itself.
  • Page 80 #******************************************************************* 2. How does template file become configuration file and loaded into Grandstream product? When Grandstream Terminal Device boot up in the same LAN with GXE5000(LAN Port), it will go through following process:  Issue DHCP Request, acquire both IP address and the TFTP server IP through DHCP Option 66, here GXE5000 function as DHCP Server.

Table of Contents