Grandstream Networks UCM6102 User Manual
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Grandstream Networks UCM6102 User Manual

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Grandstream Networks, Inc.
UCM6102/6104/6108/6116 IP PBX Appliance
User Manual
Grandstream Networks, Inc.
www.grandstream.com

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Summary of Contents for Grandstream Networks UCM6102

  • Page 1 Grandstream Networks, Inc. UCM6102/6104/6108/6116 IP PBX Appliance User Manual Grandstream Networks, Inc. www.grandstream.com...

  • Page 2: Table Of Contents

    MAKE YOUR FIRST CALL ........................ 25 SYSTEM SETTINGS ................... 26 NETWORK SETTINGS ........................26 BASIC SETTINGS ........................26 802.1X ............................29 PORT FORWORDING (UCM6102 ONLY) .................. 30 FIREWALL ............................30 STATIC DEFENSE........................30 Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 1 of 138...
  • Page 3 INBOUND RULE CONFIGURATIONS ..................66 BLACKLIST CONFIGURATIONS ....................68 CONFERENCE BRIDGE ................69 CONFERENCE BRIDGE CONFIGURATIONS ................69 JOIN A CONFERENCE CALL ....................71 INVITE OTHER PARTIES TO JOIN CONFERENCE ..............71 Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 2 of 138...
  • Page 4 FEATURE CODES ..........................95 CALL RECORDING ........................... 97 CALL PARK ............................98 PARK A CALL ..........................98 RETRIEVE THE PARKED CALL ....................98 INTERNAL OPTIONS ................. 99 INTERNAL OPTIONS/GENERAL ...................... 99 Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 3 of 138...
  • Page 5 CDR (CALL DETAIL REPORT) ......................124 UPGRADING AND MAINTENANCE ............127 UPGRADING ........................... 127 UPGRADING VIA NETWORK ....................127 UPGRADING VIA LOCAL UPLOAD ..................128 NO LOCAL FIRMWARE SERVERS ..................130 Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 4 of 138...
  • Page 6 RESTORE CONFIGURATION FROM BACKUP FILE .............. 132 CLEANER ............................133 RESET AND REBOOT ........................134 SYSLOG ............................135 TROUBLESHOOTING ........................135 ETHERNET CAPTURE ......................136 PING ............................136 TRACEROUTE ......................... 137 EXPERIENCING THE UCM6102/6104/6108/6116 ........138 Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 5 of 138...
  • Page 7 Table 4: LCD Menu Options ........................21 Table 5: UCM6102/UCM6104 LED INDICATORS ..................22 Table 6: UCM6108/UCM6116 LED INDICATORS ..................22 Table 7: UCM6102 Network Settings->Basic Settings ................26 Table 8: UCM6104 Network Settings->Basic Settings ................28 Table 9: UCM6108/UCM6116 Network Settings->Basic Settings.............. 29 Table 10: UCM61xx Network Settings->802.1X ..................
  • Page 8 Table 59: CDR Filter Criteria ........................124 Table 60: CDR Statistics Filter Criteria ....................126 Table 61: Network Upgrade Configuration ....................128 Table 62: Network Backup Configuration ....................132 Table 63: Cleaner Configuration ......................134 Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 7 of 138...
  • Page 9 Table of Figures UCM61xx User manual Figure 1: UCM6102 Front View ......................... 16 Figure 2: UCM6102 Back View ......................... 16 Figure 3: UCM6104 Front View ......................... 17 Figure 4: UCM6104 Back View ......................... 17 Figure 5: UCM6108 Front View ......................... 18 Figure 6: UCM6108 Back View .........................
  • Page 10 Figure 64: Restore UCM61xx From Backup File ..................133 Figure 65: Cleaner ..........................134 Figure 66: Reset and Reboot ........................135 Figure 67: Ethernet Capture........................136 Figure 68: PING ............................137 Figure 69: Traceroute ..........................137 Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 9 of 138...

  • Page 11: Change Log

    This section documents significant changes from previous versions of the UCM61xx user manuals. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. FIRMWARE VERSION 1.0.1.22 • This is the initial version. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 10 of 138...

  • Page 12: Welcome

    User Manual, could void your manufacturer warranty. Warning: Please do not use a different power adaptor with the UCM6102/6104/6108/6116 as it may cause damage to the products and void the manufacturer warranty.

  • Page 13: Product Overview

    UCM6116: 16 ports • UCM6108/6116: Single 10M/100M/1000M RJ45 Ethernet port with integrated PoE Plug (IEEE 802.3at-2009) Network Interfaces • UCM6102/6104: Dual 10M/100M/1000M RJ45 Ethernet ports with integrated PoE Plug (IEEE 802.3at-2009) NAT Router Yes, UCM6102 only Peripheral Ports USB, SD...
  • Page 14 C, 10-90% (non-condensing) Environmental • Storage: 14 - 140 F / -10 - 60 • UCM6102/6104: 226mm (L) x 155mm (W) x 34.5mm (H) Dimensions • UCM6108/6116: 440mm (L) x 185mm (W) x 44mm (H) • UCM6102/6104: Wall mount and Desktop Mounting •...
  • Page 15 UCM6104: Up to 45 simultaneous calls • UCM6108/6116: Up to 60 simultaneous calls • UCM6102/6104: Up to 3 password-protected conference bridges allowing up to 25 simultaneous PSTN or IP participants Conference Bridges • UCM6108/6116: Up to 6 password-protected conference bridges...

  • Page 16: Installation

    Before deploying and configuring the UCM61xx, the device needs to be properly powered up and connected to network. This section describes detailed information on installation, connection and warranty policy of the UCM61xx. EQUIPMENT PACKAGING Table 2: UCM6102/UCM6104 Equipment Packaging Main Case Yes (1) Power Adaptor...

  • Page 17: Connect Your Ucm61Xx

    2. Connect the other end of the Ethernet cable into the uplink port of an Ethernet switch/hub; 3. Connect the 12V DC power adapter into the 12V DC power jack on the back of the UCM6102. Insert the main plug of the power adapter into a surge-protected power outlet;...

  • Page 18: Connect The Ucm6104

    6. (Optional) Connect PSTN lines from the wall jack to the FXO ports; connect analog lines (phone and Fax) to the FXS ports. CONNECT THE UCM6108 To set up the UCM6108, follow the steps below: Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 17 of 138...

  • Page 19: Connect The Ucm6116

    6. (Optional) Connect PSTN lines from the wall jack to the FXO ports; connect analog lines (phone and Fax) to the FXS ports. Figure 5: UCM6108 Front View Figure 6: UCM6108 Back View CONNECT THE UCM6116 Figure 7: UCM6116 Front View Figure 8: UCM6116 Back View Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 18 of 138...

  • Page 20: Safety Compliances

    If the UCM61xx was purchased from a reseller, please contact the company where the device was purchased for replacement, repair or refund. If the device was purchased directly from Grandstream, contact our Technical Support Team for a RMA (Return Materials Authorization) number before the product is returned.

  • Page 21: Getting Started

    The LCD backlight will be on upon key pressing. The backlight will go off after the LCD stays in idle for 30 seconds. The following table shows the LCD menu options. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 20 of 138...

  • Page 22: Table 4: Lcd Menu Options

    Hardware: Hardware version number • Software: Software version number • P/N: Part number Device Info • WAN MAC: WAN side MAC address (UCM6102 only) • LAN MAC: LAN side MAC address • Uptime: System up time For UCM6104/UCM6108/UCM6116: • LAN Mode: DHCP, Static IP, or PPPoE •...

  • Page 23: Use The Led Indicators

    Port: Web access port number. By default it's 8089 USE THE LED INDICATORS The UCM61xx has LED indicators in the front to display connection status. The following table shows the status definitions. Table 5: UCM6102/UCM6104 LED INDICATORS LED Indicator LED Status Solid: Connected...

  • Page 24: Use The Web Gui

    IP-Address is the IP address displayed on the UCM61xx LCD. By default, the protocol is HTTPS and the Port number is 8089. For example, if the LCD shows 192.168.40.167, please enter the following in your web browser: https://192.168.40.167:8089 Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 23 of 138...

  • Page 25: Web Gui Configurations

    Spanish French Portuguese Russian Italian Polish German Users can select the displayed language in web GUI login page, or at the upper right of the web GUI after logging in. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 24 of 138...

  • Page 26: Save And Apply Changes

    Voicemail Password once you hear "Password" voice prompt; 5. Once successfully logged in, you will be prompted with the Voice Mail Main menu; 6. You are successfully connected to the PBX system now. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 25 of 138...

  • Page 27: System Settings

    GUI->Settings->Network Settings page to configure LAN settings, WAN settings (UCM6102 only), 802.1X and Port Forwarding (UCM6102 only). BASIC SETTINGS Please refer to the following tables for basic network configuration parameters on UCM6102, UCM6104, and UCM6108/UCM6116 respectively. Table 7: UCM6102 Network Settings->Basic Settings Select "Route", "Switch"...
  • Page 28 Enter the DNS server 2 address for static IP settings. User Name Enter the user name to connect via PPPoE. Password Enter the password to connect via PPPoE. LAN 1 / LAN 2 (when Method is set to "Dual") Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 27 of 138...

  • Page 29: Table 8: Ucm6104 Network Settings->Basic Settings

    If "Dual" is selected as "Method", users will need assign the default interface to be LAN 1 (mapped to UCM6102 WAN port) or LAN 2 (mapped to UCM6102 LAN Default Interface port) and then configure network settings for LAN1/LAN2. The default interface is LAN 1.

  • Page 30: Table 9: Ucm6108/Ucm6116 Network Settings->Basic Settings

    Password Enter the password to connect via PPPoE. 802.1X The UCM61xx provides users 802.1X settings for LAN port and WAN port (UCM6102 only). Table 10: UCM61xx Network Settings->802.1X Select 802.1X mode. The default setting is "Disable". The supported 802.1X mode are: •...

  • Page 31: Port Forwording (Ucm6102 Only)

    Select 802.1X client certificate from local PC and then upload. Certificate PORT FORWORDING (UCM6102 ONLY) The UCM6102 network interface supports router functions which provides users the ability to do port forwarding. Please see port forwarding settings in the table below. Table 11: UCM6102 Network Settings->Port Forwarding WAN Port Specify the WAN port number.

  • Page 32: Table 12: Ucm61Xx Firewall->Static Defense->Current Service

    SYN-Flood Defense default setting is disabled. To enable or disable it, click on the check box for Enable the LAN or WAN (UCM6102 only) interface. Enable to prevent Death-of-Ping attack to the device. The default setting is Death-of-Ping disabled. To enable or disable it, click on the check box for the LAN or WAN Defense Enable (UCM6102 only) interface.

  • Page 33: Table 14: Firewall Rule Settings

    • REJECT • DROP Select the traffic type. • Type If selected, users will need specify the network interface "LAN" or "WAN" (for UCM6102 only) for the incoming traffic. • Select the service type. • • • Telnet • TFTP Service •...

  • Page 34: Dynamic Defense

    Enter the new password and retype the new password to confirm. The new password field has to be at least 5 characters; • Click on "Save" and the user will be logged out; Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 33 of 138...

  • Page 35: Ldap Server

    By default, the LDAP server has generated the phonebook based on the created extensions already. If users have the Grandstream phone provisioned by the UCM61xx, the LDAP directory has been set up on the phone and can be used right away. Also, users could manually configure the LDAP client settings accordingly to manipulate the built-in LDAP server on the PBX.

  • Page 36: Ldap Phonebook

    LDAP phonebook will then be updated automatically. A new sibling phonebook of the default PBX phonebook can be added by clicking on "Add" under "LDAP Phonebook" section. Figure 14: Add LDAP Phonebook Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 35 of 138...

  • Page 37: Ldap Client Configurations

    LDAP client on the SIP end points to use the default PBX phonebook. Please follow the instructions in the "LDAP Client Configurations" section (described below). Suppose your server Base DN is "dc=Grandstream", your extension number is 1000 and your LDAP entry password is "1000", configure your LDAP client as follows (case insensitive):...

  • Page 38: Http Server

    The following figure shows the configuration information on a Grandstream GXP2200 to successfully use the LDAP server as configured in Figure 12: LDAP Server Configurations Figure 16: GXP2200 LDAP Phonebook Configuration HTTP SERVER The UCM61xx embedded web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow the users to configure the PBX through a Web browser such as Microsoft’s IE, Mozilla Firefox...

  • Page 39: Email Settings

    Specify the domain name to be used in the Email. Display Name Specify the display name in the FROM header in the Email. Specify the sender's Email address. Sender For example, pbx@example.mycompany.com. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 38 of 138...

  • Page 40: Time Settings

    The 1st number indicates Month: 1,2,3.., 12 (for Jan, Feb, .., Dec). The 2nd number indicates the nth iteration of the weekday: (1st Sunday, 3rd Tuesday…). Normally 1, 2, 3, 4 are used. If 5 is used, it means the Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 39 of 138...
  • Page 41 The 3rd number indicates weekday: 0,1,2,..,6 ( for Sun, Mon, Tues, ... ,Sat). Therefore, this example is the DST which starts from the First Sunday of April to the 1st Sunday of November. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 40 of 138...

  • Page 42: Provisioning

    PROVISIONING OVERVIEW Grandstream SIP Devices can be configured via Web interface as well as via configuration file through TFTP/HTTP/HTTPS download. All Grandstream SIP devices support a proprietary binary format configuration file and XML format configuration file. The UCM61xx provides a Plug and Play mechanism to auto-provision the Grandstream SIP devices in a zero configuration manner by generating XML config file and having the phone to download it.

  • Page 43: Figure 17: Ucm61Xx Zero Config

    • DHCP OPTION 66 This method should be used on the UCM6102 because only the UCM6102 has WAN and LAN port with LAN port supporting the router function. When the phone restarts (by default DHCP Option 66 is turned on), it will send out a DHCP DISCOVER request. The UCM6102 receives it and returns DHCP OFFER with the config server path URL in Option 66, for example, http://192.168.2.1:8089/zccgi/.

  • Page 44: Table 19: Auto Provision Settings

    Specify default password for the extension if no random password is Default Password generated. The default setting is "admin". Click on "Save" and then reboot the phones to have the discovery and provisioning process started. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 43 of 138...

  • Page 45: Manual Provisioning

    The following figure shows a list of discovered phones. The MAC address, IP Address, Extension (if assigned), Version, Vendor, Model, Connect Status, Create Config, Options (Edit/Delete) are displayed in the list. Figure 20: Discovered Devices Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 44 of 138...

  • Page 46: Assignment

    Click on "Create New Device" and the following dialog will show. Fill in the MAC address or IP address, and then select the extension to assign to the device. Click on "Save" to add the device to the provision list. Figure 22: Create New Device Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 45 of 138...

  • Page 47: Provisioning

    The above figure shows a common setup among small businesses, where the UCM61xx is placed behind a company’s router or firewall. The phones are in the same network as the UCM61xx and can be discovered automatically by UCM61xx using the Zero Config feature. Example 2: Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 46 of 138...

  • Page 48: Figure 24: Provisioning Example 2

    Turn on DHCP Option 66 in the network where the phones are deployed and set the value as: option tftp-server-name "http(s)://ucm_ip_address:port/zccgi". • All Grandstream phones have DHCP Option 66 turned on by default. • Once the phone is provisioned with the DHCP Option 66, it will be redirected to the UCM61xx and send request for the XML config file.

  • Page 49: Extensions

    Configure the Call Forward Unconditional target number. If not Call Forward Unconditional configured, the Call Forward Unconditional feature is deactivated. Call Forward No Answer Configure the Call Forward No Answer target number. If not configured, Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 48 of 138...
  • Page 50 If enabled, empty SDP packet will be sent to the SIP server periodically Enable Keep-alive to keep the NAT port. The default setting is "Yes". Keep-alive Frequency Configure the Keep-alive interval (in seconds) to check if the host is up. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 49 of 138...

  • Page 51: Batch Add Extensions

    Under Web GUI->PBX->Basic/Call Routes->Extensions, click on "Batch Add Extensions" to start adding extensions in batch. Table 21: Batch Add Extension Parameters General Configure the starting extension number of the batch of extensions to be Start Extension added. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 50 of 138...
  • Page 52 If enabled, the PBX will attempt to negotiate with the Can Reinvite endpoints to route the media stream directly. It is not always possible for the PBX to negotiate endpoint-to-endpoint media routing. The default setting is "No". Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 51 of 138...
  • Page 53 If enabled, Fax Pass-through cannot be used. This option controls how the extension can be used on devices within different types of network. Strategy • Allow All Device in any network can register this extension. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 52 of 138...

  • Page 54: Edit Extension

    Yellow: In Use Grey: Unavailable • Edit single extension Click on to start editing the extension. The configuration options are listed in Table 20: Extension Configuration Parameters • Reboot the user Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 53 of 138...
  • Page 55 The configuration options are listed in Table 21: Batch Add Extension Parameters • Delete selected extensions Select the checkbox for the extension(s). Then click on "Delete Selected Extensions" to delete the extension(s). Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 54 of 138...

  • Page 56: Trunks

    ANALOG TRUNK CONFIGURATION The analog trunk options are listed in the table below. Table 22: Analog Trunk Configuration Parameters Select the channel for the analog trunk. • UCM6102: 2 channels • Channels UCM6104: 4 channels • UCM6108: 8 channels •...
  • Page 57 Frequencies are in Hz and cadence on and off are in ms. Busy Tone Frequencies Range: [0, 4000) Busy Level Range: (-300, 0) Cadence Range: [0, 16383]. Select Tone Country "Custom" to manually configure Busy Tone value. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 56 of 138...

  • Page 58: Pstn Detection

    GUI->PBX->Basic/Call Routes->Analog Trunks page first. In the dialog window to edit the trunk, click on "Detect" for "PSTN Detection". The following dialog will show for users to perform the detection. Figure 25: PSTN Detection For Analog Trunk Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 57 of 138...

  • Page 59: Voip Trunks

    Once created, the VoIP trunks will be listed with Provider Name, Type, Hostname/IP, Username and Options to edit and detect the trunk. • Click on "Create New SIP/IAX Trunk" to add a new VoIP trunk. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 58 of 138...

  • Page 60: Table 24: Voip Trunk Configuration Parameters

    All - UDP Primary: UDP is the primary transport protocol when all the other SIP transport methods are available too. • All - TCP Primary: TCP is the primary transport protocol when all the other SIP transport methods are available too. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 59 of 138...
  • Page 61 Configure the IP address or URL for the VoIP provider server of the Host Name trunk. Configure the SIP transport protocol to be used in this trunk. The default Transport setting is "All - UDP Primary". Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 60 of 138...
  • Page 62 Fax to the default Email address in Fax setting page under web GUI->PBX->Internal Options->Fax/T.38. Fax Detection Note: If enabled, Fax Pass-through cannot be used. SRTP Enable SRTP for the VoIP trunk. The default setting is "No". Peer IAX Trunk Configuration Parameters Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 61 of 138...
  • Page 63 Configure the IP address or URL for the VoIP provider server of the Host Name trunk. Keep Trunk CID If enabled, the trunk CID will not be overridden by extension's CID when Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 62 of 138...
  • Page 64 Fax to the default Email address in Fax setting page under web GUI->PBX->Internal Options->Fax/T.38. Fax Detection Note: If enabled, Fax Pass-through cannot be used. SRTP Enable SRTP for the VoIP trunk. The default setting is "No". Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 63 of 138...

  • Page 65: Call Routes

    Select privilege level for the outbound rule. • Privilege Level Internal: The lowest level required. All users can use this rule. • Local: Users with Local, National, or International level are allowed Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 64 of 138...
  • Page 66 PSTN line. In this case, 1 digit should be stripped before the call is placed. Prepend Specify the digits to be prepended before the call is placed via the trunk. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 65 of 138...

  • Page 67: Inbound Routes

    National: Users with National or International level are allowed to use this rule. • International: The highest level required. Only users with international level can use this rule. Default Destination Select the default destination for the inbound call. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 66 of 138...
  • Page 68 Select the DID destination. Only the selected category can be reached by DID. • User Extension. This is selected by default • DID Destination Conference • Call Queue • Ring Group • Page/Intercom Group Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 67 of 138...

  • Page 69: Blacklist Configurations

    Users could also add a number to the Blacklist or remove a number from the Blacklist by dialing the feature code for "Blacklist Add' and "Blacklist Remove" from an extension. The feature code can be configured under Web GUI->PBX->Internal Options->Feature Codes. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 68 of 138...

  • Page 70: Conference Bridge

    CONFERENCE BRIDGE The UCM61xx supports conference bridge allowing multiple bridges used at the same time: • UCM6102/6104 supports up to 3 conference bridges allowing up to 25 simultaneous PSTN or IP participants. • UCM6108/6116 supports up to 6 conference bridges allowing up to 32 simultaneous PSTN or IP participants.
  • Page 71 Enable Jitter Buffer However, this could cause voice delay and increase system resource usage. The default setting is "No". Public Mode If enabled, no authentication will be required when joining the Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 70 of 138...

  • Page 72: Join A Conference Call

    Figure 27: Conference Invitation From Web GUI Note: When a user invite other parties to join a conference from Web GUI, the user doesn't have to be in the conference bridge. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 71 of 138...

  • Page 73: During The Conference

    Manage the conference call from IVR. If "Enable Caller Menu" is enabled, conference participant can input * to enter the IVR menu for the conference. Please see options listed in the table below. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 72 of 138...

  • Page 74: Record Conference

    To record the conference call, when the conference bridge is in idle, enable "Record Conference" from the conference bridge configuration dialog. Save the setting and apply the change. When the conference call starts, the call will be automatically recorded in .wav format. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 73 of 138...

  • Page 75: Figure 28: Conference Recording

    The recording files will be listed as below once available. Users could click on to download the recording or click on to delete the recording. Figure 28: Conference Recording Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 74 of 138...

  • Page 76: Ivr

    10 seconds. Timeout Prompt Select the prompt message to be played when timeout occurs. Invalid Prompt Select the prompt message to be played when an invalid extension is Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 75 of 138...

  • Page 77: Create Ivr Prompt

    Prompt" option and the users will be redirected to IVR Prompt page. Or users could go to Web GUI->PBX->Internal Options->IVR Prompt page directly. Figure 29: Click On Prompt To Create IVR Prompt Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 76 of 138...

  • Page 78: Record New Ivr Prompt

    UCM61xx: • PCM encoded. • 16 bits. • 8000Hz mono. • In .mp3 or .wav format; or raw/ulaw/alaw/gsm file with .ulaw or .alaw suffix. • File size under 5M. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 77 of 138...

  • Page 79: Figure 31: Upload Ivr Prompt

    Figure 31: Upload IVR Prompt Click on to select audio file from local PC and click on to start uploading. Once uploaded, the file will appear in the IVR Prompt web page. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 78 of 138...

  • Page 80: Language Settings For Voice Prompt

    English and Chinese voice prompts are built in with the UCM61xx already. The other languages provided by Grandstream can be downloaded and installed from the UCM61xx web GUI directly. Additionally, users could customize their own voice prompts, package them and upload to the UCM61xx.

  • Page 81: Figure 32: Language Settings For Voice Prompt

    A new dialog window of voice prompt package list will be displayed. Users can see the version number (latest version available V.S. current installed version), package size and options to upgrade or download the language. Figure 33: Voice Prompt Package List Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 80 of 138...

  • Page 82: Customize And Upload Voice Prompt Package

    The UCM61xx provides interface from web GUI for users to customize their own voice prompts. Users could directly upload the package from web GUI. For detailed instructions on voice prompt customizing and uploading, please refer to the link below: http://www.grandstream.com/products/ucm_series/ucm61xx/documents/ucm61xx_voiceprompt_customiz ation.zip Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 81 of 138...

  • Page 83: Voicemail

    The default setting is "Yes". If enabled, users can review the message following the IVR before Allow Users To Review sending the message out. The default setting is "No". Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 82 of 138...

  • Page 84: Voicemail Email Settings

    ${VM_CALLERID}: The caller ID of the person who has left the message • ${VM_MSGNUM}: The number of messages in the mailbox • ${VM_DATE}: The date and time when the message is left Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 83 of 138...

  • Page 85: Configure Voicemail Group

    Select available mailboxes from the right list and add them to the left list. The extensions need to have voicemail enabled to be listed in available mailboxes list. • Click on "Save" to finish the configuration. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 84 of 138...

  • Page 86: Ring Group

    Ring the members with the order configured in ring group list. If the first member doesn't answer the call, it will stop ringing the first member and start ringing the second member. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 85 of 138...

  • Page 87: Figure 37: Ring Group Configuration

    Configure the Email address of the ring group extension's voicemail. If "Attach Recordings E-mail" enabled from Email Address GUI->PBX->Voicemail->Voicemail Email Settings, the voicemail can be sent to the ring group's Email address as attachment. Figure 37: Ring Group Configuration Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 86 of 138...

  • Page 88: Paging And Intercom Group

    Select available users from the right side to the paging/intercom group Members member list on the left. • Click on to edit the page/intercom group. • Click on to delete the page/intercom group. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 87 of 138...

  • Page 89: Figure 39: Page/Intercom Group Settings

    The UCM61xx has pre-configured paging/intercom feature code. To edit page/intercom feature code, click on "Feature Codes" in the "Paging/Intercom Group Settings" dialog. Or users could go to Web GUI->PBX->Internal Options->Feature Codes directly. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 88 of 138...

  • Page 90: Call Queue

    Strategy • Fewest Calls Ring the agent with the fewest completed calls. • Random Ring a random agent. • Round Robin Ring the agents in Round Robin scheduling with memory. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 89 of 138...
  • Page 91 Max Queue Length means unlimited. When the maximum value is reached, the caller will be treated with busy tone followed by the next calling rule after attempting to enter the queue. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 90 of 138...
  • Page 92 6500** to logout from the call queue. Dynamic agent doesn't need to be listed as static agent and can log in/log out at any time. • Call queue feature code "Agent Pause" and "Agent Unpause" can be configured under Web GUI->PBX->Internal Options->Feature Codes. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 91 of 138...

  • Page 93: Music On Hold

    8 KHz Mono format with size smaller than 5M. • Click on to delete the sound file for the Music On Hold Class from the list of sound files. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 92 of 138...

  • Page 94: Fax/T.38

    Fax will be not be received from Email. Fill in the "Subject:" and "Message:" content, to be used in the Email when sending the Fax to the users. Template Variables The template variables are: Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 93 of 138...
  • Page 95 ${FAXPAGES} : Number of pages in the Fax • ${VM_DATE} : The date and time when the Fax is received • Click on to edit the Fax extension. • Click on to delete the Fax extension. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 94 of 138...

  • Page 96: Call Features

    Allow Caller: Enable the feature code on caller side only. Allow Callee: Enable the feature code on callee side only. Allow Both: Enable the feature code on both caller and Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 95 of 138...
  • Page 97 • Default Extension: 701-720. • Parked Lots These are the extensions where the calls will be parked, i.e., parking lots that the parked calls can be retrieved. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 96 of 138...

  • Page 98: Call Recording

    The UCM61xx allows users to record audio during the call. Please follow the instructions below to record the call. • Make sure the feature code for "Audio Mix Record" is configured and enabled. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 97 of 138...

  • Page 99: Call Park

    To retrieve the parked call, simply dial the parking lot number and the call will be established. If a parked call is not retrieved after the timeout, the original extension who parks the call will be called back. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 98 of 138...

  • Page 100: Internal Options

    The default extension range assignment is: • User Extension: 5000-6299 • Disable Extension Range Conference Extension: 6300-6399 • IVR Extension: 7000-7100 • Ring Group Extension: 6400-6499 • Queue Extensions: 6500-6599 • VoiceMail Group Extension: 6600-6699 Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 99 of 138...

  • Page 101: Internal Options/Rtp Settings

    The default setting is "Yes". Log Frames Select to enable jitter buffer frame logging. The default setting is "No". Max Jitter Buffer Configure the maximum time (in ms) to buffer for "Adaptive" jitter buffer Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 100 of 138...
  • Page 102 Configure the minimum amount of excess jitter buffer (in milliseconds) to Min Excess Buffer pad to the jitter buffer before the jitter buffer to slowly raised to eliminate latency. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 101 of 138...

  • Page 103: Internal Options/Rtp Settings

    For FXO port, users could manually enter the ACIM settings by selecting the value from dropdown list for each port. Or users could click on "Detect" for the UCM61xx to automatically detect the ACIM value. The detecting value will be automatically filled into the settings. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 102 of 138...

  • Page 104: Table 40: Internal Options/Hardware Config

    (89V) for analog phones attached to the FXS port is required. The default setting is "Normal". Fast Ringer Configure to increase the ringing speed to 25HZ. This option can be Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 103 of 138...

  • Page 105: Internal Options/Stun Monitor

    [(hostname | IP-address) [':' port] The default port number is 3478 if not specified. Configure the number of seconds between STUN Refreshes. The STUN Refresh default setting is 30 seconds. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 104 of 138...

  • Page 106: Iax Settings

    The following codes are supported in UCM61xx for IAX. Select the codecs from the right side list to the left side. Click on to arrange the order. • PCMU • PCMA • • ILBC • G.722 • G.726 Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 105 of 138...

  • Page 107: Iax Settings/Registration

    The call will only be accepted if the requested format is available. Type of Service Configure ToS bit for preferred IP routing. Trunk Frequency Configure the frequency of trunk frames (in milliseconds). The default Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 106 of 138...

  • Page 108: Iax Settings/Static Defense

    Configure to limit the number of calls for a give IP address of IP range. Enter the IP address or a range of IP addresses to be considered for call number limits. IP or IP Range For example: 11.11.11.11 11.11.11.11/22.22.22.22. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 107 of 138...

  • Page 109: Sip Settings

    If enabled, the UCM61xx will add local host name and local IP to domain Auto Domain list. The default setting is "No". Allow External Domains If enabled, requests for external domains that are not served by the Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 108 of 138...

  • Page 110: Sip Settings/Codecs

    UCM61xx will always reject with "401 Unauthorized" instead of Reject Non-Matching Invites notifying the requester whether there is a matching user or peer for the request. This reduces the ability of an attacker to scan for valid SIP Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 109 of 138...

  • Page 111: Sip Settings/Session Timer

    Configure the IP address for TLS server to bind to. 0.0.0.0 means TLS Bind Address binding to all interfaces. The port number is optional. If not specified, 5061 will be used. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 110 of 138...

  • Page 112: Sip Settings/Tcp And Tls

    Specify an external host name, which is similar to External Address External Host except the host name will be looked up periodically based on the Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 111 of 138...
  • Page 113 NAT or not based on the IP address where the media comes from. • Update: Use UPDATE for media path redirection, instead of INVITE. Note: Some devices do not support this (especially if one of them is behind NAT). Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 112 of 138...

  • Page 114: Sip Settings/Tos

    This value of RTP Hold Timeout should be larger than RTP Timeout. The default setting is no timeout. Configure whether the Remote-Party-ID should be trusted. The default Trust Remote Party ID setting is "No". Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 113 of 138...

  • Page 115: Sip Settings/Debug

    The default setting is "from-internal". Allow Subscribe Configure to allow subscriptions. The default setting is "Yes". Configure to send out NOTIFY on ringing state. The default setting is Notify on Ringing "Yes". Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 114 of 138...

  • Page 116: Status And Reporting

    Parking lot. It presents administrators the real time status in different sections under web GUI->Status->PBX Status. Figure 45: Status->PBX Status TRUNKS Users could see all the configured trunk status in this section. Figure 46: Trunk Status Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 115 of 138...

  • Page 117: Extensions

    Click on [ + ] to expand the status detail table. • Click on [ - ] to hide the status detail table. EXTENSIONS Users could see all the configured extension status in this section. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 116 of 138...

  • Page 118: Table 53: Extension Status

    Other operations are also available in extension status section: • Click on "Extensions", the web page will redirect to extension configuration page which can also be accessed via web GUI->PBX->Basic/Call Routes->Extensions. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 117 of 138...

  • Page 119: Queues

    Click on "Queues", the web page will redirect to call queue configuration page which can also be accessed via web GUI->PBX->Call Features->Call Queue. • Click on to refresh the call queue status. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 118 of 138...

  • Page 120: Conference Rooms

    This section displays interface/port connection status on the UCM61xx. The following example shows the interface status for UCM6116 with USB, SD card, LAN port and FXS1 connected. Figure 50: UCM6116 Interfaces Status Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 119 of 138...

  • Page 121: Parking Lot

    Click on [ - ] to hide the interface details. PARKING LOT The UCM61xx supports call park using feature code. When there is call being parked, this section will display the parking lot status. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 120 of 138...

  • Page 122: System Status

    Under Web GUI->Status->System Status->General, users could check the hardware and software information for the UCM61xx. Please see details in the following table. Table 57: System Status->General Status ->System Status -> General Model Product model. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 121 of 138...

  • Page 123: Network

    This partition contains PBX system configuration files and service configuration files. • Data partition Voicemail, recording files, IVR file, music on hold files and etc. • USB disk USB disk will display if connected. • SD Card Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 122 of 138...

  • Page 124: Resource Usage

    Under Web GUI->Status->System Status->Resource Usage, the current CPU usage and Memory usage are shown in the pie chart. Figure 53: System Status->Resource Usage Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 123 of 138...

  • Page 125: Cdr (Call Detail Report)

    Outbound calls are calls sent to a non-internal source (like a VoIP trunk) from an internal extension. Internal calls Internal calls are calls from one internal extension to another extension, which are not sent over a trunk. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 124 of 138...

  • Page 126: Figure 55: Call Report

    If the entry has audio recording file for the call, the three icons on the most right column will be activated for users to select. In the following picture, the second entry has audio recording file for the call. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 125 of 138...

  • Page 127: Table 60: Cdr Statistics Filter Criteria

    By week (of the selected year). • By day (of the specified month for the year). • By hour (of the specified date). • By range. For example, 2013-01 To 2013-03. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 126 of 138...

  • Page 128: Upgrading And Maintenance

    TFTP/HTTP/HTTPS server and selecting a download method. Configure a valid URL for TFTP, HTTP or HTTPS; the server name can be FQDN or IP address. Examples of valid URLs: firmware.grandstream.com The upgrading configuration can be accessed via Web GUI->Maintenance->Upgrade. Figure 58: Network Upgrade Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 127 of 138...

  • Page 129: Upgrading Via Local Upload

    Log in the Web GUI as administrator in the PC. • Go to Web GUI->Maintenance->Upgrade, upload the firmware file by clicking on and select the firmware file from your PC. The default firmware file name is ucm6100fw.bin Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 128 of 138...

  • Page 130: Figure 59: Local Upgrade

    • Click on "OK" to reboot the UCM61xx and check the firmware version after it boots up. Note: Please do not interrupt or power cycle the UCM61xx during upgrading process. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 129 of 138...

  • Page 131: No Local Firmware Servers

    NO LOCAL FIRMWARE SERVERS For users that would like to use remote upgrading without a local TFTP server, Grandstream offers a NAT-friendly HTTP server. This enables users to download the latest software upgrades for their devices via this server. Please refer to the webpage: http://www.grandstream.com/support/firmware.

  • Page 132: Network Backup

    Figure 62: Local Backup NETWORK BACKUP Besides local backup, users could backup the voice records/voice mails/CDR/FAX in a daily basis to a remote server via SFTP protocol automatically under Web GUI->Maintenance->Backup->Network Backup. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 131 of 138...

  • Page 133: Restore Configuration From Backup File

    • A list of previous configuration backups is displayed on the web page. Users could click on of the desired backup file and it will be restored to the UCM61xx. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 132 of 138...

  • Page 134: Cleaner

    • The uploaded back file size must be under 10MB. CLEANER Users could configure to clean the Call Detail Report/Voice Records/Voice Mails/FAX automatically under Web GUI->Maintenance->Cleaner. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 133 of 138...

  • Page 135: Reset And Reboot

    RESET AND REBOOT Users could perform reset and reboot under Web GUI->Maintenance->Reset and Reboot. To factory reset the device, select the mode type first. There are three different types for reset. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 134 of 138...

  • Page 136: Syslog

    This module is related to analog calls (FXO/FXS). app_meetme: This module is related to conference bridge. TROUBLESHOOTING On the UCM61xx, users could capture traces, ping remote host and traceroute remote host for troubleshooting purpose under Web GUI->Maintenance->Troubleshooting. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 135 of 138...

  • Page 137: Ethernet Capture

    (host, src, dst, net, protocol, port, port range) before starting capturing the trace. PING Enter the target host in host name or IP address. Then press "Start" button. The output result will dynamically display in the window below. Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 136 of 138...

  • Page 138: Traceroute

    Figure 68: PING TRACEROUTE Enter the target host in host name or IP address. Then press "Start" button. The output result will dynamically display in the window below. Figure 69: Traceroute Firmware Version 1.0.1.22 UCM6102/6104/6108/6116 USER MANUAL Page 137 of 138...

  • Page 139: Firmware Version 1.0.1.22 Ucm6102/6104/6108/6116 User Manual

    FAQs User and Developer Forum for answers to your general questions. If you have purchased our products through a Grandstream Certified Partner or Reseller, please contact them directly for immediate support. Our technical support staff is trained and ready to answer all of your questions. Contact a technical support...

This manual is also suitable for:

Ucm6104Ucm6108Ucm6116

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