Grandstream Networks GXE502X User Manual
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Grandstream Networks GXE502X User Manual

Grandstream Networks GXE502X User Manual

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GXE502X User Manual 7/9/2008
GXE502X Users Manual
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Version 03

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Summary of Contents for Grandstream Networks GXE502X

  • Page 1 GXE502X User Manual 7/9/2008 GXE502X Users Manual Version 03...

  • Page 2: Table Of Contents

    GXE502X User Manual 7/9/2008 Table of Contents 1. Introduction ............................3 2. Extension Configuration ........................3 3. Trunk Configuration..........................7 4. Conference Bridge ..........................18 5. Hunt/Ring Group Configuration.....................19 6. Auto-Attendant Configuration .......................21 7. Call Queues Configuration......................26 8. System Configuration........................30 9. Advanced Options Configuration....................44 10.

  • Page 3: Introduction

    GXE502X User Manual 7/9/2008 1. Introduction Thank you for purchasing the Grandstream GXE502X IP-PBX, a SIP-based, affordable, feature-enriched converging communication platform designed to meet the communication requirements for small to medium sized enterprises. The GXE502X provides the cutting-edge IP-based communications that businesses demand while leveraging existing infrastructure and providing a smooth transition into IP telephony.
  • Page 4 The Extensions Directory section displays all SIP phone extensions configured on the GXE502X. This page also displays the IP address, firmware version and registration status of the end points. The following actions can be performed in this section: Auto provisioning is currently only available for Grandstream phones Version 03...
  • Page 5 GXE502X User Manual 7/9/2008 • Add an extension: Clicking on the Add One Extension button Will load the extension configuration page. This page allows users to set all of the extension’s settings. Click on the Submit button to add the extension or Cancel to abort the add extension process. Configuration Field Explanations: 1) User Name: Name of User as shown on the Extensions Directory screen 2) Department Name: The Name of the Department that the extension belongs to...
  • Page 6 GXE502X User Manual 7/9/2008 16) Reboot Peer: When set to “Yes”, this feature will reboot registered (online) Grandstream endpoints when the “Submit” button is clicked. The GXE502X can force extensions to reboot via this method. 17) Session Keep Alive: This feature lets you configure different methods to keep the session alive: Update, Re-Invite, Session Timer/Automatic.

  • Page 7: Trunk Configuration

    When finished, click on the Submit button to save your changes or Cancel to abort the changes. The Auto Provision sub menu provides users a method to Auto Provision Grandstream endpoints after the Express Setup process. Auto Provisioning Extensions after Express Setup Click on “Auto Provision”...
  • Page 8 GXE502X User Manual 7/9/2008 The FXO and FXS port/line electric specification parameters and settings can be configured in this area as well. All of these will allow users of the GXE502X to make calls anywhere through multiple trunk types. - Internal PSTN Trunk Line Configuration (via FXO ports) The Internal PSTN Trunk Line Configuraiton page lets your configure the FXO ports on the back of the GXE502X to make and receive calls to and from the PSTN.
  • Page 9 GXE502X User Manual 7/9/2008 This value should be used when the PSTN provider or local Telco Carries uses a line power drop to indicate call completion to the subscribing end point. In this case the FXO port of GXE502X will search for a power drop with the preconfigured time frame to disconnect call from a VoIP extension.
  • Page 10 GXE502X User Manual 7/9/2008 Default US Busy Tone: f1=480@-24,f2=620@-24,c=500/500) Line Dialing Settings: This feature adjusts line dialing properties to adhere to the PSTN line requirements. • DTMF Digit Length: The DTMF Digit Length is the play time of DTMF in milliseconds for each digit dialing out from the VOIP side to PSTN •...
  • Page 11 GXE502X User Manual 7/9/2008 Line Call Control: The following Line Call Control settings allow you to specify how inbound and outbound calls are handled. The FXO trunk(s) will begin to work ONLY after these fields are configured. • Line: This field lets you specify a single line or a range of FXO port(s) for the rules to apply to.
  • Page 12 GXE502X User Manual 7/9/2008 In the Internal Phone/Fax Port section, the electrical and DTMF signaling settings of the two FXS ports on the back of the GXE502X can be configured for compatibility with local analog phone/fax devices. The extension numbers for these ports are set in the Phone Extensions menu, under the General Settings sub menu section.
  • Page 13 GXE502X User Manual 7/9/2008 SIP trunks can be viewed, created, or modified on the SIP Trunk Configuration page. All configured SIP trunks as well as their details and current status are displayed. Please see the following detailed explanations of the fields on the SIP Trunk Configuration page: •...
  • Page 14 GXE502X User Manual 7/9/2008 o Trunk Name: Enter a descriptive name in this field to identify the configured trunk. o Trunk Active: Set to Enable to activate the SIP trunk to be configured. o Outgoing Call Password Protection: If configured to Yes, a password is required whenever calling out on the trunk.
  • Page 15 GXE502X User Manual 7/9/2008 o Session Keep Alive: This field allows users to enable or disable usage of the session timer. This is enabled by default to: Automatic/Session Timer. o Session Expiration: The session timer enables SIP sessions to be periodically “refreshed”...
  • Page 16 OK to confirm or Cancel to go back. - External PSTN Trunk Line External (Grandstream) PSTN Gateways can be added to expand the GXE502X’s PSTN trunks on the External PSTN Trunk Line Configuration page.
  • Page 17 GXE502X User Manual 7/9/2008 o Trunk Name: A name to identify the configured trunk. Ex., A name for a Grandstream FXO Gateway could be GXW4104 or GXW4108. o Active: This allows users to turn the trunk ON or OFF. o Outgoing Call Password Protection: This is set to No by default. When configured, all outgoing calls via this trunk will be prompted for a password before the call is executed.

  • Page 18: Conference Bridge

    GXE502X User Manual 7/9/2008 o Inbound Call Answer: This field sets the destination to terminate all incoming calls from the trunks listed. The call can be terminated into the Auto-Attendant (IVR), direct extensions, hunting/ring groups or the conference bridges (pending). o Session Keep Alive: This field allow users to enable or disable the usage of the session timer.

  • Page 19: Hunt/Ring Group Configuration

    GXE502X User Manual 7/9/2008 • Conference Room Status When the conference bridges are occupied, users can click the Conference Bridge menu to check the status of each conference room: 5. Hunt/Ring Group Configuration Hunt/Ring groups can be configured on the GXE502X to balance the call traffic for multiple users and give callers a higher level of availability for incoming calls.
  • Page 20 GXE502X User Manual 7/9/2008 • Add: Clicking on the Add button displays the Add Hunt/Ring Group page where users can configure the hunt/ring group settings: o Extension: Enter an extension number for this ring group. The leading digit for this extension must correspond with the Leading Digit of Extensions field in the General Settings sub page of the Phone Extensions menu.

  • Page 21: Auto-Attendant Configuration

    GXE502X User Manual 7/9/2008 o Members: List the phone extensions of the members of the ring group, separated by semicolons. o Round Robin of Serial Ring Starting Attempt: This allows the starting position of the ring group to increment for the next call to the group, instead of starting at the first member for all calls.
  • Page 22 GXE502X User Manual 7/9/2008 Voice Menu Configuration: The following actions can be performed in the Voice Menu sub menu section. Voice Menu is used by the Auto-Attendant or IVRs (Interactive Voice Response System). • Add: Click the Add button. The voice menu details page will be displayed, allowing users to configure the voice menu for their new auto-attendant: Version 03...
  • Page 23 GXE502X User Manual 7/9/2008 o Voice Menu Name: This field lets users enter a name for their auto-attendant. o Press x to trigger: Check the box next to each keypad digit to specify the flow of your auto attendant menu. Callers automatically have the option to enter internal extension numbers from the auto-attendant.
  • Page 24 GXE502X User Manual 7/9/2008 The Auto Attendant Greeting voice prompt can be uploaded from a computer or recorded directly from a registered GXE extension:. - Upload file: Click the Browse button to search for voice prompt files on a local computer, select the file and click on the Submit button to add the file to auto-attendant.
  • Page 25 GXE502X User Manual 7/9/2008 o Play Voice Menu: This field lets users select the name of the auto-attendant voice menu that they wish to play from a drop-down box o Date: This field lets users configure the auto-attendant voice menu selected above to be played on a preset date or a range of dates.

  • Page 26: Call Queues Configuration

    GXE502X User Manual 7/9/2008 7. Call Queues Configuration Call Queues give users (ie. call centers) an efficient means to have their calls answered in the order they were received to deliver top tier customer service. - In-Queue Announcements Configuration In-Queue Announcements menu lets...
  • Page 27 GXE502X User Manual 7/9/2008 Note: Agents must have the “PUBLISH For Presence” feature enabled in their phone’s web UI. Having the Agent’s extension registered on the phone side does not mean the call queue agent is online and ready to receive queued calls. Users can check the agents status on the GXE502X Web UI (see image below).
  • Page 28 GXE502X User Manual 7/9/2008 o Name: Enter the name of the call queue here. o Extension: Enter the extension of the call queue here. See the drop down box for a list of current extensions. o Priority: Lets you set the priority of the call queue from the drop down list. o Queue Status Update Frequency: This determines how often callers will be updated on the status of the queue via an uploaded update message.
  • Page 29 GXE502X User Manual 7/9/2008 o Maximum Queued Callers: This field allow users to set how many callers can be within the queue simultaneously. o Group Email Address for Voicemail Delivery: Enter the email address where all voicemail for the queue/group will be delivered. o Agent Call Wrap-Up Time: This setting allows users to specify the amount of wrap-up time an agent will have before receiving another call (time between two calls).

  • Page 30: System Configuration

    GXE502X User Manual 7/9/2008 8. System Configuration System configuration and administration can be configured via the System Configuration menu. The following sub menus can be used to manage different system configurations.. - Networking Setting The Networking Setting sub menu allows users to configure the LAN-side IP address and DHCP server settings, as well as the WAN-side settings like IP address of the WAN port, Dynamic DNS and port-forwarding settings.
  • Page 31 GXE502X User Manual 7/9/2008 o WAN-side Access and Security: Accessibility and Security for management are considerations for whether or not to enable or disable HTTP/Telnet access from the WAN-side of the GXE502X. The default setting for WAN Side Http/Telnet Access is YES. At the default settings UPNP is turned OFF, but PPTP, IPSEC and L2TP VPN are enabled (pending).
  • Page 32 GXE502X User Manual 7/9/2008 The GXE502X can be configured to perform port forwarding. In the Port Forwarding settings, enter the port to forward from the WAN-side, the LAN-side device IP address to forward to, the LAN-side device port to forward to, and the protocol (TCP, UDP, or both) to forward in the respective fields.
  • Page 33 GXE502X User Manual 7/9/2008 Click the Add button on the right to add the route in the routing table. Click the Delete button to delete the related route from the routing table. - System Setting System Setting sub menu Configuration: The System Settings sub menu contains various important internal system settings and allows configuration of several key features and functions of the GXE502X.
  • Page 34 GXE502X User Manual 7/9/2008 These fields are optional and provided to store the administrator’s name, phone number, and email address so that they can be contacted for any issue requiring attention. You may also enter a name in the System Name field to identify your GXE502X.
  • Page 35 GXE502X User Manual 7/9/2008 Note: For spam prevention, many email service providers reject or delete incoming emails originating from a dynamic IP address or emails that are not from a FQDN. If this is the scenario, the authorized email client account is strongly recommended to prevent email loss.
  • Page 36 GXE502X User Manual 7/9/2008 This indicates a time zone with a 6 hour offset with 1 hour ahead which is U.S central time. If it is positive (+) then the local time zone is west of the Prime Meridian, and negative (-) is east of Prime Meridian (A.K.A: International or Greenwich Meridian) M3.2.0,M11.1.0 (Daylight Saving Time Rule) The 1st number indicates Month: 1,2,3.., 12 (for Jan, Feb, .., Dec)
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  • Page 38 GXE502X User Manual 7/9/2008 - Feature Codes Feature codes allow GXE502X users to set features such as Call Forwarding and Do Not Disturb on related extensions, as well as access destinations such as the voicemail system. This page also allows users to customize the feature codes. The feature codes may be viewed or modified in the text field beside each feature name.
  • Page 39 GXE502X User Manual 7/9/2008 Cancel Call Forward on Busy: Cancels call forward on busy; calls will ring when the user is on the phone. Enable Call Forward No-Answer: Dial the feature code plus [forward-to number] to turn on no-answer call forwarding for the extension you are dialing with. Cancel Call Forward No-Answer: Cancel call forward on no answer, calls will go to voicemail.
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  • Page 41 Please read the release notes carefully prior to upgrading your firmware to document the changes. Grandstream also recommends saving a backup file of all GXE502X configurations (please see the next section). The firmware upgrade will not overwrite your existing GXE502X configuration, but it is good practice to keep a backup copy in case.
  • Page 42 GXE502X User Manual 7/9/2008 - Backup & Restore Configuration GXE502X Configuration files may be downloaded to or uploaded from the computer in the Backup & Restore Configuration sub menu. It is good practice to keep a backup copy of your GXE’s configuration file at all times.
  • Page 43 GXE502X User Manual 7/9/2008 - System Level Backup & Restore The System Level Backup & Restore page allows users to Backup/Restore the entire system or specific portions such as: voicemail, system tones, announcements & voice menus. • System Level Restore: This lets users browse to the backup file and click the Submit button to restore the contents of the file to the GXE502X system configuration.

  • Page 44: Advanced Options Configuration

    GXE502X User Manual 7/9/2008 9. Advanced Options Configuration Remote GXE502X systems or other PBX systems can be peered with a local GXE502X. This allows local users to dial remote system extensions and the GXE502X will route the calls directly via IP to the remote system. In a networked multiple office environment, this provides the ability to reach remote colleagues through simple and familiar extension dialing but without incurring the toll costs of routing the call over the PSTN.
  • Page 45 GXE502X User Manual 7/9/2008 o Max Concurrent Calls: This field specifies the maximum number of concurrent calls allowed between the peer systems. o Prefix: The prefix digits for outbound calls to be recognized and routed to this peer system. When the call is sent to the networked peer system, the prefix digit is NOT removed.
  • Page 46 - Template Upload The Template Upload sub menu page allows user to upload a configuration template which determines the parameters that will be configured on Grandstream endpoints during the GXE502X Express Setup process and the general Auto Provision process. Click the Browse button to locate the template file on your computer.

  • Page 47: Reset & Reboot

    GXE502X User Manual 7/9/2008 10. Reset & Reboot The Reset & Reboot menu allows you to reboot the GXE502X and perform a factory reset. Please backup the configuration file of your GXE502X before performing a factory reset. Rebooting: Select the Reboot radio button, and click the Submit button. The GXE502X will automatically perform a soft reboot.

  • Page 48: Status

    GXE502X User Manual 7/9/2008 11. Status All the necessary information about the GXE502X is displayed in the status menu. Version 03...
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  • Page 50 GXE502X User Manual 7/9/2008 Status Menu Summary: ♦ System Statistics: System ID, MACs, hardware/firmware version, system uptime are displayed. ♦ Network Status: Network connection information, IP of WAN and LAN, PPPoE status, DDNS. ♦ Peripheral Status: Displays the connection status of the FXO and FXS ports. ♦...

  • Page 51: Reports

    GXE502X User Manual 7/9/2008 12. Reports In the Reports menu, users can access very useful reports generated by the GXE502X that document System Statistics, Call Statistics and Call Records. The Call Records can also be downloaded from the GXE502X for 3 party billing analysis.
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  • Page 56 GXE502X User Manual 7/9/2008 - Call Records The Call Records sub menu displays detailed information such as the Caller/Callee extension number as well as the start and end time for each inbound and outbound call. Version 03...
  • Page 57 GXE502X User Manual 7/9/2008 - Downloading (Call) Records The CDR (Call Detail Record) can be downloaded from the GXE502X to your computer and exported to 3 party billing software companies for analysis. The file is in the .csv format and stored on a weekly (7 Day) basis with a maximum record of 10000 calls.

  • Page 58: Voicemail Configuration

    GXE502X User Manual 7/9/2008 13. Voicemail Configuration The GXE502X allows users to manage voicemail via the IVR in their phones or through a personal web portal. This section summarizes how to manage voicemail and other settings using both of these methods. •...
  • Page 59 GXE502X User Manual 7/9/2008 Important: - The feature code used for voice mail can be found and modified under System configuration Feature codes (see the picture below). - Users can access the voicemail system from any phone connected to the GXE502X by dialing the voicemail feature code.
  • Page 60 GXE502X User Manual 7/9/2008 • The Personal Web Portal 1. To log into the personal web portal for an extension. Log into the GXE502X Web GUI using the extension number as Login ID and voicemail password. If you have changed the default voicemail password via the voicemail IVR phone, you must input the updated password.
  • Page 61 GXE502X User Manual 7/9/2008 3. To view the personal greeting, click the “Personal Greeting” sub menu button on the left hand side of the GUI. This will load the personal greeting management page for the extension. Users can upload .wav files from a PC and preview them here. 4.

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