Assistanceor Service; In The U.s.a; Accessories; In Canada - IKEA ICS500WB0 Use & Care Manual

Excessive heat around cookware on cooktop
• Is the cookware the proper size?
Use cookware about the same size as the surface cooking
area, element or surface burner. Cookware should not extend
more than 1/2"(1.3 cm) outside the cooking area.
Cooktop cooking results not what expected
• Is the proper cookware being used?
See "Cookware" section.
• Is the control knob set to the proper heat level?
See "Cooktop Controls" section.
• Is the cooktop level?
Level the cooktop. See the Installation Instructions.
ASSISTANCEOR SERVICE
Before calling for assistance or service, please check
"Troubleshooting." It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
use only factory specified parts. Factory specified parts will fit
right and work right because they are made with the same
precision used to build every new IKEA® appliance.
To locate factory specified parts in your area, call us or your
nearest designated service center.
Stainless Steel Cleaner and Polish
Order Part Number 31462
All-Purpose Appliance Cleaner
Order Part Number 31682
Cooktop Cleaner
Part Number 31464
Cooktop Scraper
Part Number 3183488
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Call the Whirlpool Customer eXperience Center
toll free: 1-866-664-2449.
Our consultants provide assistance with:
• Features and specifications on our full line of appliances.
• Installation information.
• Use and maintenance procedures.
• Accessory and repair parts sales.
• Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
• Referrals to local dealers, repair parts distributors, and
service companies. Whirlpool designated service technicians
are trained to fulfill the product warranty and provide after-
warranty service, anywhere in the United States.
To locate the Whirlpool designated service company in your
area, you can also look in your telephone directory Yellow
Pages.
For further assistance
If you need further assistance, you can write to Whirlpool
Corporation with any questions or concerns at:
IKEA Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
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Call the Whirlpool Canada LP Customer eXperience Centre toll
free: 1-866-664-2449.
Our consultants provide assistance with:
• Features and specifications on our full line of appliances.
• Use and maintenance procedures.
• Accessory and repair parts sales.
• Referrals to local dealers, repair parts distributors, and
service companies. Whirlpool Canada LP designated service
technicians are trained to fulfill the product warranty and
provide after-warranty service, anywhere in Canada.
For further assistance
If you need further assistance, you can write to Whirlpool
Canada LP with any questions or concerns at:
Customer eXperience Centre
Whirlpool Canada LP
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.
Please include a daytime phone number in your correspondence.