Use; Problem Solving - Eureka 2500 Series Owner's Manual

PROBLEM SOLVING

NOTE: Turn off the switch and unplug the electrical cord before servicing.
PROBLEM
Motor will not start. Electric Plug
Power switch is not turned ON
Cleaning solution Clean Water Solution Tank is
and water are not incorrectly installed
released from the
Carpet Nozzle Carpet nozzle area clogged
Cleaning solution Air Lock
and water are not
released from the
Upholstery/Stair Low water solution level in clean
Nozzle water solution tank
Clog in Upholstery/Stair Nozzle
Clog in Upholstery/Stair Nozzle
tubing
Plunger, Boot Seal and Filter
Assembly is not in correct position
Does not pick up Recovery Tank is full
the dispensed
cleaning solution
and water from
carpet
Recovery Tank is not fully installed
Selector Knob is not in carpet position
Does not clean the Belt
carpet Brush Roll
Improper cleaning solution used
Selector Knob not in carpet position
Clean Water Plunger, Boot Seal and Filter
Solution Tank Assembly is not in correct position
leaks prior to
activating handle
trigger or
Upholstery/Stair
Nozzle Trigger
Minimal suction at Selector Knob is not in the
the end of the hose attachment position
Upholstery/Stair Nozzle is clogged
Recovery Tank not completely
installed
Water appears on Plunger, Boot Seal and Filter
top of the Assembly is not correctly installed
Recovery Tank
Suction shuts off Excessive foam in the
prematurely Recovery Tank
Improper cleaning solution used
Missing parts
Questions
Some Eureka carpet shampooer/extractor models do not feature an attachment
hose and selector knob. These features are specified only on selected models.
CAUSE SOLUTION
Push plug securely into outlet.
Try another outlet.
Check circuit breaker.
Make sure power switch is in ON position.
Be sure Clean Water Solution Tank is locked securely into
place.
Refill Clean Water Solution Tank with clean water and solution.
Remove debris from the carpet nozzle area.
Check Plunger, Boot Seal and Filter Assembly (see p. 17)
With unit in the OFF position, raise the attachment handle
above your head. Then engage the attachment handle trigger
for 4 seconds. Turn unit ON to resume spraying.
Check the water level in the Clean Water Solution Tank
and refill.
Clear the Upholstery/Stair Nozzle of debris.
Remove the "M" shaped piece on the underside of the
Upholstery/Stair Nozzle, then remove, rinse and replace
the filter into the Solution Tube (see p. 15).
Check Plunger, Boot Seal and Filter Assembly (see p. 17)
Empty Recovery Tank. Replace lid and return to cleaner.
Resume cleaning.
There may be excessive foam in the Recovery Tank.
Use correct cleaning solution and water mix ratio:
(4 ounces of cleaning solution per 1 gallon of water.)
Empty Recovery Tank, then clean or replace the filter.
Make sure Recovery Tank is fully locked into position.
Make sure the Selector Knob is in the carpet position.
Replace a cut, loose, or out of shape belt (see p. 18)
Remove belt cap and clean hair, thread and debris from bristles
and brush roll area. Replace brush roll if bristles are worn.
Use Genuine Eureka Carpet/Upholstery Cleaning Solution.
Make sure Selector Knob is in carpet position.
Remove Clean Water Solution Tank and check Plunger, Boot
Seal and Filter Assembly by removing it and reinstalling it into
the reservoir by pressing the top of the plastic plunger
downward. Do not press down on the rubber Boot Seal.
Make sure Selector Knob is in attachment position.
Remove any visible clogs from nozzle that restricts the airflow.
Activate the Upholstery/Stair Nozzle Trigger and flush with
clean water while the unit is in attachment mode (see p. 15).
Make sure Recovery Tank is in locked secured position.
Remove Clean Water Solution Tank and check Plunger, Boot
Seal and Filter Assembly by removing it and reinstalling it into
the reservoir by pressing the top of the plastic plunger
downward. Do not press down on the rubber Boot Seal.
Use correct cleaning solution and water mix ratio:
(4 ounces of cleaning solution per 1 gallon of water.)
Empty Recovery Tank, then clean or replace the filter.
Use Genuine Eureka Carpet/Upholstery Cleaning Solution.
Call 1-800-438-7352 between 8:00 a.m. and 4:45 p.m. central
standard time, Monday through Friday. Know the model & serial
numbers when you call.
Call 1-800-282-2886 between 8 a.m. to7:30 p.m. (CST), Mon
day - Friday and 10 a.m. to 6:30 p.m. Saturday. Know the model
and serial numbers when you call.
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