Cd/Dvd Problems - Gateway E-5400 System Manual

CD/DVD problems

An audio CD produces no sound
Probable Cause
The CD/DVD is loaded
incorrectly.
The speakers are not
connected.
The speaker volume is
turned down.
The speakers may be
muted via the
Multimedia volume
control.
The speakers may be
faulty.
The sound card may not
be installed correctly.
The CD/DVD drive
audio cable may be
installed incorrectly.
Important
The CD/DVD drive is not recognized by the system
Probable Cause
The CD/DVD is not
intended for PC use.
The CD/DVD is loaded
incorrectly.
The CD/DVD is
scratched or dirty.
Solution
Make sure that the label is facing upward,
then try again.
Make sure that the speaker cables are
connected properly and securely.
Check the volume control.
From the Accessories menu (Start | Programs |
Accessories), select Multimedia, then select
Volume Control. Make sure that the volume is
turned up.
Connect a set of headphones to the line-out
jack on the rear of the computer to test the
output. If they work, replace the speakers.
Open the system, then reseat the sound card.
Make sure that the cables are connected
properly.
Open the system and make sure that the
cables are connected properly.
Some systems do not have sound cards because sound
capabilities are built into the system board.
Solution
Make sure that the disc is PC compatible.
Make sure that the label is facing upward,
then try again.
Try cleaning the disc with a lint-free cloth.
Check the disk for scratches.
CD/DVD problems
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