Monarch 9820 Service Manual page 56

Printer Error/Status Codes
Printer sensed a mark in wrong place.
752
Printer sensed a mark that is too long.
753
754 The printer is either out of ribbon or ribbon is jammed.
Printhead is open. Close printhead before continuing.
755
756 The printer is out of supplies. Load supplies.
757 Load supplies. The calibrated supply length differs by + or - .25 inches from format. Press Feed.
NOTE: For errors 751-753, check supply tracking, supply marks, black mark sensor position, supply roll for
binding. Then press Clear. If error continues to appear, change supply.
Code Description
758 Either on-demand sensor is broken, supply is not seen, or continuous unit set to on-demand mode.
Adjust sensor so it is over a white area on supply, or set unit to continuous mode. This error may
occur if you remove a label too quickly in on-demand mode. The printer does not recalibrate after this
error.
759 Knife is not moving.
Knife jam.
760
761 Stacker is full or jammed. Empty stacker before continuing. The printer does not recalibrate after this
error.
Low battery. Recharge battery.
762
763 Waiting to dispense label. Press Feed.
764 Verifier failure. Check verifier by referring to your verifier's manual. The printer does not recalibrate
after this error.
765 Printhead failure. You need a new printhead.
768 Printhead is not present. Make sure the printhead is connected and closed.
770 Print motor not ready. Call Technical Support
771 Format specified by application not found. Reload application and format. If problem continues call
Technical Support.
790 Printer busy. Press Clear. Resend packets. If problem continues call Technical Support.
791 Printer has an error pending. Turn printer off. Wait 15 second and turn printer on. Resend packets.
If problem continues call Technical Support.
Check daughter board switches or configuration. Reset sensor kit or values.
792
793 Printer job queue is full. Turn printer off. Wait 15 seconds and turn printer on. Resend packets. If
problem continues call Technical Support.
July 1998 TC9830SM Rev. B 7/98 Confidential
9820/9830/9835 Service Manual
49