Lexmark Intuition S500 User Manual
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Lexmark Intuition S500 User Manual

Intuition s500 series
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See also: Network Manual , Quick Reference Manual
Intuition S500 Series User's Guide
November 2010
www.lexmark.com
Machine type(s):
4443
Model(s):
301, 30E, 31n, 3En, 30p

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Summary of Contents for Lexmark Intuition S500

  • Page 1 Intuition S500 Series User's Guide November 2010 www.lexmark.com Machine type(s): 4443 Model(s): 301, 30E, 31n, 3En, 30p...

  • Page 2: Table Of Contents

    Finding information about the printer......................7 Understanding the parts of the printer.....................9 Ordering and replacing supplies..............11 Ordering ink cartridges..........................11 Using genuine Lexmark ink cartridges.....................11 Replacing ink cartridges..........................12 Ordering paper and other supplies......................13 Recycling Lexmark products........................14 Using the printer control panel buttons and menus........15 Using the printer control panel.......................15...
  • Page 3 Printing......................31 Tips for printing............................31 Printing basic documents........................31 Printing specialty documents........................35 Working with photos..........................37 Printing from a Bluetooth-enabled device....................43 Printing on both sides of the paper (duplexing)..................46 Managing print jobs..........................49 Copying......................53 Tips for copying............................53 Making copies............................53 Copying photos............................54 Copying a two-sided document.......................54 Enlarging or reducing images........................54 Adjusting copy quality..........................55 Making a copy lighter or darker......................55...
  • Page 4 Advanced wireless setup.........................71 Networking FAQ............................77 Maintaining the printer................89 Maintaining ink cartridges........................89 Cleaning the exterior of the printer......................91 Cleaning the scanner glass........................92 Troubleshooting..................93 Before you troubleshoot.........................93 Using the Service Center to solve printer problems................93 If Troubleshooting does not solve your problem..................93 Setup troubleshooting..........................93 Jams and misfeeds troubleshooting......................99 Print troubleshooting..........................102...

  • Page 5: Safety Information

    Safety information Connect the power cord to an electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. Use only the power supply and power cord provided with this product or the manufacturer's authorized replacements. This product is designed, tested, and approved to meet strict global safety standards with the use of specific manufacturer's components.

  • Page 6: About Your Printer

    About your printer Thank you for choosing this printer! We've worked hard to make sure it will meet your needs. To start using your new printer right away, use the setup materials that came with the printer, and then skim the User’s Guide to learn how to perform basic tasks.

  • Page 7: Finding Information About The Printer

    Clean Printhead” features. These features clean the printhead nozzles to improve the quality of your prints. Recycling • Return ink cartridges for reuse or recycling through the Lexmark Cartridge Collection Program. To return an ink cartridge, go to www.lexmark.com/recycle. Follow the instructions to request a postage-paid bag. •...
  • Page 8 Sunday (11:00 AM–8:00 PM ET) Support telephone numbers and hours of operation for your region or country can be found on the Support Web site (http://support.lexmark.com) or on the printed warranty that came with your printer. About your printer...

  • Page 9: Understanding The Parts Of The Printer

    Warranty information varies by country or region: • In the US—See the Statement of Limited Warranty included with this printer, or at http://support.lexmark.com. • Rest of the world—See the printed warranty that came with your printer. Understanding the parts of the printer Use the Paper guide adjustment lever Adjust the paper guides.
  • Page 10 Use the Scanner lid Access the scanner glass. Scanner glass Scan and copy photos and documents. USB port Connect the printer to a computer using a USB cable. Warning—Potential Damage: Do not touch the USB port except when plugging in or removing a USB cable or installation cable.

  • Page 11: Ordering And Replacing Supplies

    100A High yield magenta color cartridge 100XL 100XLA Licensed for a single use only. After use, return this cartridge to Lexmark for remanufacturing, refilling, or recycling. Available only on the Lexmark Web site at www.lexmark.com. Lexmark S508 models Item Return Program Cartridge...

  • Page 12: Replacing Ink Cartridges

    Lexmark's warranty does not cover damage caused by non-Lexmark ink or ink cartridges. Replacing ink cartridges Make sure you have a new ink cartridge or cartridges before you begin. You must install new cartridges immediately after removing the old ones, or the ink remaining in the printhead nozzles may dry out.

  • Page 13: Ordering Paper And Other Supplies

    Note: Install the new ink cartridges immediately after removing the protective cap to avoid exposing the ink to air. Close the printer. Ordering paper and other supplies To order supplies or to locate a dealer near you, visit our Web site at www.lexmark.com. Item Part Number...

  • Page 14: Recycling Lexmark Products

    Find the product type you want to recycle, and then select your country or region from the list. Follow the instructions on the computer screen. Note: Printer supplies and hardware not listed in a Lexmark collection program may be recycled through your local recycling center. Contact your local recycling center to determine the items they accept.

  • Page 15: Using The Printer Control Panel Buttons And Menus

    Using the printer control panel buttons and menus Using the printer control panel The following diagrams explain the sections of the printer control panel: COLOR START BLACK Setup 2-Sided Eco-Mode Power • Turn the printer on and off. • Switch to Power Saver mode. Note: When the printer is on, press to switch to Power Saver mode.

  • Page 16: Changing Temporary Settings Into New Default Settings

    2-Sided/Eco-Mode Activate 2-Sided to: • Print on both sides of the paper (duplex). Activate Eco-Mode to: • Print on both sides of the paper (duplex). • Change to Power Saver mode after the printer is left idle for 10 minutes. •...

  • Page 17: Changing The Power Saver Timeout

    Scan menu • Quality • Original Size Fax menu (selected models • Lighter/Darker only) • Quality Photo menu The following Photo options will not time out after two minutes of inactivity or after you turn off the printer, but they will return to the factory default settings when a memory card or flash drive is removed.

  • Page 18: Saving Paper And Energy With Eco-Mode

    Press the up or down arrow button to select a Power Saver timeout, and then press Press until you exit Setup, or press another mode button. Saving paper and energy with Eco-Mode The Eco-Mode feature significantly cuts paper usage, reduces paper waste, optimizes energy efficiency, and saves money.

  • Page 19: Using The Printer Software

    Linux openSUSE 11.1 and 11.0 (Web only) • Linux Fedora 10 (Web only) The printer driver for this operating system is available only at http://support.lexmark.com. Using the Windows printer software Software installed during printer installation When you set up the printer using the installation software CD, all the necessary software was installed. You may have chosen to install some additional programs.

  • Page 20: Printer Software

    Add, edit, or delete contacts in the built-in phone book. • Access the Lexmark Fax Setup Utility in four-in-one printers. Use the Fax Setup Utility to set the Speed Dial and Group Dial numbers, set Ringing and Answering, and print fax history and status reports.

  • Page 21: Using The Macintosh Printer Software

    Printer Settings (in Mac OS X version 10.6) • Customize settings for fax jobs. • Create and edit the Contacts list. Lexmark AIO Setup Utility (in Mac OS X version 10.5 or earlier) (referred to as AIO Setup Utility) Using the printer software...

  • Page 22: Web Links

    View the contents of a memory device inserted into a network printer. • Transfer photos and PDF documents from a memory device Lexmark Network Card Reader (in Mac OS X version 10.5 to the computer over a network. or earlier) (referred to as Network Card Reader) Lexmark Printer Utility (not available in Mac OS X •...

  • Page 23: Finding And Installing Optional Software

    In Mac OS X version 10.6 From the Finder, navigate to: Applications > select your printer folder > Web Links > Lexmark Software Updates From the Web site, select your printer and then download the driver. Install additional or optional software.

  • Page 24: Reinstalling The Printer Software

    In Mac OS X version 10.6 From the Finder, navigate to: Applications > select your printer folder > Web Links > Lexmark Software Updates From the Web site, select your printer and then download the driver. In Mac OS X version 10.5 or earlier From the Finder desktop, double-click the printer folder.

  • Page 25: Installing The Printer Software

    Go to the Lexmark Web site at www.lexmark.com. Navigate to: Downloads > Driver Finder > select your printer > select your operating system Download the driver and install the printer software. Note: Updated printer software may be available at http://support.lexmark.com. Using the printer software...

  • Page 26: Loading Paper And Original Documents

    Loading paper and original documents Loading paper Fan the paper. Center the paper on the paper support. Adjust the paper guides so they rest against the edges of the paper. Note: Do not force paper into the printer. The paper should be flat against the paper support, and the edges should be flush against both paper guides.
  • Page 27 Paper and specialty media guidelines Load up to: Make sure that: 100 sheets of plain paper • The paper guides rest against the edges of the paper. • You load letterhead paper with the print side faceup and the top of the letterhead going into the printer first. 25 sheets of heavyweight matte paper •...
  • Page 28 Load up to: Make sure that: 10 envelopes • The print side of the envelope is faceup. • The paper guides rest against the edges of the envelopes. • You print the envelopes with Landscape orientation. Note: If you are mailing within Japan, then the envelope can be printed in Portrait orientation with the stamp in the lower right corner or in Landscape orientation with the stamp in the lower left corner.

  • Page 29: Saving Paper Default Settings

    Load up to: Make sure that: 10 iron-on transfers • You follow the loading instructions on the iron-on transfer packaging. • The print side of the transfer is faceup. • The paper guides rest against the edges of the transfer. •...

  • Page 30: Loading Original Documents On The Scanner Glass

    Loading original documents on the scanner glass Open the scanner lid and place the document facedown on the scanner glass. Close the scanner lid. Loading paper and original documents...

  • Page 31: Printing

    Printing Tips for printing • Use the appropriate paper for your print job. • Select a higher print quality for better prints. • Make sure there is enough ink in the ink cartridges. • Remove each sheet as it is printed when printing photos or when working with specialty media. •...

  • Page 32: Collating Printed Copies

    Collating printed copies When printing multiple copies of a document, you can choose to print each copy as a set (collated) or to print the copies as groups of pages (not collated). Collated Not collated Notes: • The collate option is available only when you are printing multiple copies. •...

  • Page 33: Printing Multiple Pages On One Sheet

    From the Copies area of the Print Setup tab, select a page order: • To print the last page first, select Print Last Page First. • To print the first page first, clear the Print Last Page First check box. Note: If two-sided printing is enabled, then you cannot print the last page first.
  • Page 34 From the menu bar, choose File > Print. From the Printer pop-up menu, choose your printer. From the print options pop-up menu, choose Layout. From the Pages per Sheet pop-up menu, choose the number of page images to print on each page. Adjust other settings as needed.

  • Page 35: Printing Specialty Documents

    Printing specialty documents Printing envelopes For Windows users With a document open, click File > Print. Click Properties, Preferences, Options, or Setup. Navigate to: Print Setup tab > Paper Type list > select Plain Paper Navigate to: Paper Size list > select your envelope size If no size matches the envelope size, then set a custom size.

  • Page 36: For Macintosh Users

    Navigate to: Paper Size list > select your paper size If no paper size matches the label sheet size, then set a custom size. Click OK to close any printer software dialogs. Click OK or Print. For Macintosh users With a document open, choose File > Page Setup. From the “Format for”...

  • Page 37: Working With Photos

    For Macintosh users With a document open, choose File > Page Setup. From the “Format for” pop-up menu, choose your printer. From the Paper Size pop-up menu, choose Manage Custom Sizes. Adjust the settings as needed to create a custom size, and then click OK. From the Paper Size pop-up menu, choose the custom size you created, and then click OK.

  • Page 38: Printing Photos Using The Printer Control Panel

    Warning—Potential Damage: Do not touch any cables, any network adapter, any connector, the memory device, or the printer in the areas shown while actively printing, reading, or writing from the memory device. A loss of data can occur. Look for Memory Card Detected or Storage Device Detected on the display. Notes: •...
  • Page 39 Press the up or down arrow button to select a photo printing option, and then press Note: You can choose to print all the photos, print photos that fall within a date range, print selected photos by photo range, print photos using pre-defined photo size templates, or print pre-selected photos from a digital camera using Digital Print Order Format (DPOF).

  • Page 40: Printing Photos From A Memory Device Using The Printer Software

    If you want to adjust the print settings: Press again. Press the arrow buttons to make your selections. Press to save your selections. Press the up or down arrow button to scroll to Continue, and then press Press the Color/Black button to set a color or black-and-white print. When you select color or black-only printing, the light near your choice comes on.

  • Page 41: Printing Photos From A Pictbridge-Enabled Digital Camera

    Printing photos from a PictBridge-enabled digital camera PictBridge is a technology available in most digital cameras that lets you print directly from your digital camera without using a computer. Insert one end of the USB cable into the camera. Note: Use only the USB cable that came with the camera. Insert the other end of the cable into the PictBridge port on the front of the printer.
  • Page 42 Printing photos from a memory device using the proof sheet Load letter- or A4-size plain paper. From the printer control panel, press Insert a memory card or flash drive. If document files and image files are stored on the memory device, then press to select Photos.

  • Page 43: Printing From A Bluetooth-Enabled Device

    Printing photos from a digital camera using DPOF If your camera supports Digital Print Order Format (DPOF), then you can specify which photos to print, how many of each, and the print settings while the memory card is still in the camera. The printer recognizes these settings when you insert the memory card into the printer or connect the camera to the printer.

  • Page 44: Setting The Bluetooth Security Level

    To set up a connection between the printer and a Bluetooth-enabled device: Insert a USB Bluetooth adapter into the USB port located on the front of the printer. o th e to B lu Bluetooth Dongle Connected appears on the display. Note: A Bluetooth adapter is not included with the printer.
  • Page 45 Bluetooth Dongle Connected appears on the display. Note: A Bluetooth adapter is not included with the printer. From the printer control panel, press Press the up or down arrow button to scroll to Bluetooth Setup, and then press button Press the up or down arrow button to scroll to Security Level, and then press Press the up or down arrow button to select the security level, and then press •...

  • Page 46: Printing On Both Sides Of The Paper (Duplexing)

    Set up the Bluetooth device to print to the printer. For more information, see the documentation for your Bluetooth device. See the documentation for your Bluetooth device to begin printing. Note: If the Bluetooth Security Level on the printer is set to High, you must enter a pass key. Printing on both sides of the paper (duplexing) Printing on both sides of the paper (duplexing) automatically The automatic duplex unit, available only on select printer models, supports A4- and letter-size paper.
  • Page 47 From the Two-Sided pop-up menu, choose Long-Edge binding or Short-Edge binding. • For Long-Edge binding, pages are bound along the long edge of the page (left edge for portrait, top edge for landscape). Portrait Landscape • For Short-Edge binding, pages are bound along the short edge of the page (top edge for portrait, left edge for landscape).
  • Page 48 Printing on both sides of the paper (duplexing) manually For Windows users With a document open, click File  Print. Click Properties, Preferences, Options, or Setup. Click the Advanced tab. From the 2-Sided Printing section, select Manual. Note: The Print Instruction Page to Assist in Reloading item is selected automatically. Click OK.

  • Page 49: Managing Print Jobs

    After printing the first set of pages, flip and reload the paper. Repeat steps 1 and 2. From the Print or “Pages to print” pop-up menu, select to print the even-numbered pages. Click Print. Managing print jobs Setting your printer as the default printer Your printer should be selected automatically from the Print dialog when you send a print job.
  • Page 50 Changing the printing mode To conserve ink, you can change the default printing mode for all print jobs to Draft or Quick Print. It uses less ink and is ideal for printing text-only documents. If you need to print photos or other high-quality documents, then you can select a different mode from the Print dialog before sending the print job.

  • Page 51: Pausing Print Jobs

    Pausing print jobs For Windows users Click , or click Start and then click Run. In the Start Search or Run box, type control printers. Press Enter, or click OK. The printer folder opens. Right-click the printer, and then select Open or See what's printing. Pause the print job: •...

  • Page 52: Canceling Print Jobs

    Resume the print job: • If you want to resume a particular print job, then choose the document name, and then click Resume. • If you want to resume all print jobs in the queue, then click Resume Printer or Start Jobs. Canceling print jobs To cancel a print job from the printer control panel, press .

  • Page 53: Copying

    Copying Automatic Document Feeder (ADF) Scanner glass Use the ADF for multiple-page documents. Note: The ADF is available only on select models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings).

  • Page 54: Copying Photos

    Copying photos Load photo paper. Place a photo facedown on the scanner glass. From the printer control panel, press Press the up or down arrow button to scroll to Photo Reprint. Press the left or right arrow button to select the desired photo size. Press Note: For best results, allow the prints to dry at least 24 hours before stacking, displaying, or storing.

  • Page 55: Adjusting Copy Quality

    Notes: • If you select Custom %, then press , and then press the left or right arrow button to select the desired custom percent value. Press to save the setting. • If you select Borderless, then the printer will reduce or enlarge the document or photo as necessary to print a borderless copy on the paper size that you selected.

  • Page 56: Repeating An Image On One Page

    Load paper. Load an original document faceup into the ADF or facedown on the scanner glass. From the printer control panel, press Press the left or right arrow button to select the number of copies, and then press Press the up or down arrow button to scroll to Collate. Press the left or right arrow button to scroll to On.

  • Page 57: Making A Duplex Copy

    Making a duplex copy Making a duplex copy automatically The automatic duplex unit, available only on selected printer models, supports letter- and A4-size paper. If you purchased a model without automatic duplex, or if you need to make duplex copies using other paper sizes, then see the instructions for making a duplex copy manually.

  • Page 58: Canceling Copy Jobs

    Remove the paper from the paper exit tray, and then reload the paper to print the other side of the document. Press Canceling copy jobs To cancel a copy job, press Scanning stops and the printer returns to the previous menu. Copying...

  • Page 59: Scanning

    Scanning Automatic Document Feeder (ADF) Scanner glass Use the ADF for multiple-page documents. Note: The ADF is available only on selected models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings).

  • Page 60: Scanning To A Flash Drive Or Memory Card

    Notes: • If the printer is connected only to a local computer, then the printer will automatically download a list of the scan applications. • You may be prompted to enter a PIN if the computer requires it. Press the arrow buttons to enter the PIN. Press each time you enter a number.
  • Page 61 Notes: • If the printer is connected only to a local computer, then the printer will automatically download a list of the scan applications. • You may be prompted to enter a PIN if the computer requires it. Enter the PIN using the keypad. •...

  • Page 62: Scanning Documents Into An Editing Application

    Click Preview/Edit. The Scan dialog appears. Adjust the image and scan settings as needed. Click Scan. Scanning documents into an editing application An Optical Character Recognition (OCR) application allows you to edit an original text document that has been scanned. In order for this to work, you must have an OCR application stored on a local or network computer and you must be able to choose it from the list of applications when you set up the scan.

  • Page 63: Scanning Directly To E-Mail Using The Printer Software

    Scanning directly to e-mail using the printer software For Windows users Load an original document faceup into the ADF or facedown on the scanner glass. Click or Start. Click All Programs or Programs, and then select the printer program folder from the list. Navigate to: Printer Home >...

  • Page 64: Scanning Faq

    Navigate to: Printer Home > select your printer > PDF Scanning starts and the scan progress dialog appears. Save the document as a PDF. For Macintosh users Load an original document faceup into the ADF or facedown on the scanner glass. From the Applications folder in the Finder, or from the Finder desktop, double-click the printer folder.

  • Page 65: Canceling Scan Jobs

    What is an application list, and how do I update it? When you scan a file, you can choose which application to use to open it on your computer. The printer downloads this application list from your computer when scanning for the first time. If you do not see the application you want on the list, or if you install new applications on your computer, then update the application list in the printer.

  • Page 66: Networking

    Networking Installing the printer on a wireless network Wireless network compatibility Your printer contains an IEEE 802.11n wireless print server. Your printer is compatible with IEEE 802.11 b/g/n routers that are Wi-Fi certified. Supported network security options The printer supports three wireless security options: no security, WEP, and WPA/WPA2. No Security It is not recommended to use no security at all on a home wireless network.

  • Page 67: Printing A Network Setup Page

    Every device on the wireless network must use the same WPA passphrase. WPA security is an option only on infrastructure networks with wireless access points and network cards that support WPA. Most newer wireless network equipment also offers WPA2 security as an option. Note: If your network uses WPA or WPA2 security, then select WPA Personal when you are prompted to select the type of security your network uses.

  • Page 68: Installing The Printer On Other Computers

    Installing the printer on a wireless network Before you install the printer on a wireless network, make sure that: • Your wireless network is set up and working properly. • The computer you are using is connected to the same wireless network where you want to set up the printer. For Windows users Close all open software programs.

  • Page 69: Special Wireless Installation Instructions

    Select My printer is already set up. I am installing it on a new computer. Click Continue, and then follow the instructions on the computer screen for installing a configured printer on a new computer. Interpreting the colors of the Wi-Fi indicator light The colors of the Wi-Fi indicator light show the network status of the printer.

  • Page 70: Assigning A Static Ip Address

    If your wireless network does not appear in the list: Connect to another wireless network. For Windows users Click Unlisted Network. For Macintosh users Select Other Wireless Network, and then click Continue. Enter the details about your wireless network. Note: Your WEP, WPA, or WPA2 key may be obtained from the bottom of the box, the user’s guide that came with the box, or from the box Web page.

  • Page 71: Advanced Wireless Setup

    Navigate to: Printer Home > select your printer > Settings tab > Wireless setup utility Follow the instructions on the computer screen. For Macintosh users From the Applications folder in the Finder, or from the Finder desktop, double-click the printer folder. Double-click Wireless Setup Assistant.
  • Page 72 WEP keys must be: • Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard. • Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9. Write down the password for your network. Make sure you copy it exactly, including any capital letters. Windows Vista will enable the ad hoc network for you.
  • Page 73 Write down the WEP key you chose so you can refer to it when running the wireless setup. Make sure you copy it exactly, including any capital letters. In the “Confirm network key” box, type the same WEP key. Select This is a computer-to-computer (ad hoc) network; wireless access points are not used. Click OK twice to close the two open windows.

  • Page 74: Adding A Printer To An Existing Ad Hoc Wireless Network

    Adding a printer to an existing ad hoc wireless network Note: The printer can communicate on only one wireless network at a time. Configuring the printer for an ad hoc wireless network will remove it from any other wireless network, either ad hoc or infrastructure, for which it is configured.
  • Page 75 Insert the installation software CD. If the installation dialog does not appear after a minute, then click the CD icon on the desktop. Double-click Lexmark Extras > Lexmark Setup Assistant. Follow the instructions on the computer screen for configuring the printer wirelessly.

  • Page 76: Sharing A Printer In A Windows Environment

    In Mac OS X version 10.4 or earlier From the Finder, choose Utilities. Double-click Printer Setup Utility or Print Center. From the Printer List dialog, choose the printer you want to use, and then click Add. From the Printer Browser, select your printer, and then click Add. A second print queue will be created.

  • Page 77: Networking Faq

    Make sure the new port is selected on the Ports tab, and then click Apply. The new port is listed with the printer name. Click OK. Sharing a printer in a Macintosh environment From the Apple menu, choose System Preferences. From the menu bar, click Help ...

  • Page 78: Where Do I Find My Wep Key Or Wpa Passphrase

    Where do I find my WEP key or WPA passphrase? To find the WEP key or WPA passphrase for the wireless network, view the security settings on the access point or wireless router. Most access points have a Web page that can be accessed using a Web browser. You can also check the manual that came with your access point or router.

  • Page 79: How Do I Find Out What Type Of Security My Network Is Using

    How do I find out what type of security my network is using? You must know the WEP key or WPA passphrase and the type of security (WEP, WPA, or WPA2) used on the wireless network. To obtain this information, see the documentation that came with your wireless access point (wireless router), see the Web page associated with the wireless access point, or consult your system support person.

  • Page 80: Why Do I Need An Installation Cable

    Scenario 2: Wireless network with Internet access • All computers and printers connect to the network using a wireless access point or wireless router. • The wireless access point connects the network to the Internet through a DSL or cable modem. Internet Scenario 3: Wireless network with no Internet access •...

  • Page 81: How Do I Attach The Installation Cable

    The installation cable connects to a rectangular USB port on the installing computer and the square USB port on the printer. How do I attach the installation cable? The installation cable attaches to a USB port on the computer and to the square connector on the back of the printer. This connection allows you to configure the printer for a networked or locally attached installation.

  • Page 82: Finding The Signal Strength

    The following table compares the characteristics and requirements of the two types of wireless networks. Infrastructure Ad hoc Characteristics Communication Through wireless access point Directly between devices Security More security options WEP or no security Range Determined by range and number of Restricted to range of individual wireless access points devices on network...

  • Page 83: How Can I Improve Wireless Signal Strength

    How can I improve wireless signal strength? A common reason wireless printers fail to communicate over a network is poor wireless signal quality. If the signal is too weak, too distorted, or blocked by an object, it cannot carry information between the access point and the printer. To determine if the printer is receiving a strong signal from the access point, print a network setup page.
  • Page 84 How can I make sure my computer and printer are connected to the same wireless network? If the printer is not on the same wireless network as the computer, then you will not be able to print wirelessly. The SSID of the printer must match the SSID of the computer, if the computer is already connected to the wireless network. For Windows users Obtain the SSID of the network that the computer is connected to: Type the IP address of your access point (wireless router) in the address field of your Web browser.

  • Page 85: Can I Use My Printer On A Usb And A Network Connection At The Same Time

    In Mac OS X version 10.4 or earlier From the Finder, navigate to: Applications > Internet Connect > AirPort The SSID of the network that the computer is connected to is displayed in the Network menu. Write down the SSID. For Macintosh users with an access point Type the IP address of the access point in the address field of your Web browser and continue to step 2.

  • Page 86: How Do I Find The Mac Address

    Routers with security capabilities may allow filtering of MAC addresses on networks. This allows a managed list of devices to access the network, identified by their MAC addresses. MAC address filtering can help prevent access on the network from unwanted devices, such as from intruders on a wireless network. MAC address filtering can also prevent legitimate access if you forget to add a new device to the router's list of allowed addresses.

  • Page 87: How Do I Locate Ip Addresses

    What is TCP/IP? Networks are able to function because computers, printers, and other devices are able to send data to each other, either through cables or by using wireless signals. This transfer of data is made possible by sets of data transmission rules called protocols.
  • Page 88 What is a key index? A wireless access point (wireless router) can be configured with as many as four WEP keys. Only one key is used on the network at a time, however. The keys are numbered, and the number of a key is referred to as its key index. All devices on the wireless network must be configured to use the same key index when multiple WEP keys are configured on the wireless access point.

  • Page 89: Maintaining The Printer

    Maintaining the printer Maintaining ink cartridges In addition to the following tasks that you can perform, your printer performs an automatic maintenance cycle every week if it is plugged into an electrical outlet. It will briefly come out of Power Saver mode or will temporarily power on if it is turned off.

  • Page 90: Aligning The Printhead

    Aligning the printhead If the characters or lines on your printed image appear jagged or wavy, then you may need to align the printhead. Using the printer control panel Load plain paper. From the printer control panel, navigate to: > Maintenance > >...

  • Page 91: Cleaning The Exterior Of The Printer

    Cleaning the printhead nozzles Poor print quality is sometimes due to clogged printhead nozzles. Clean the printhead nozzles to improve the quality of your prints. Notes: • Cleaning the printhead nozzles uses ink, so clean them only when necessary. • Deep cleaning uses more ink, so try the Clean Printhead option first to save ink.

  • Page 92: Cleaning The Scanner Glass

    Dampen a clean, lint-free cloth with water. Warning—Potential Damage: Do not use household cleaners or detergents, as they may damage the finish of the printer. Wipe only the outside of the printer, making sure to remove any ink residue that has accumulated on the paper exit tray.

  • Page 93: Troubleshooting

    Select Printer Home. From the Support tab, select Service Center. If Troubleshooting does not solve your problem Visit our Web site at http://support.lexmark.com to find the following: • Knowledgebase articles with the latest information and troubleshooting for your printer •...

  • Page 94: Incorrect Language Appears On The Display

    • “Print job does not print or is missing pages” on page 97 • “Printer is printing blank pages” on page 98 • “Printer is busy or does not respond” on page 98 • “Cannot delete documents from the print queue” on page 99 •...
  • Page 95 EMOVE AND REINSERT THE PRINTHEAD Open the printer and lift the latch. Remove the printhead. Warning—Potential Damage: Do not touch the printhead nozzles. Wipe the printhead contacts using a clean, lint-free cloth. Troubleshooting...

  • Page 96: Software Did Not Install

    Reinsert the printhead, and then close the latch until it clicks. Close the printer. Note: If removing and reinserting the printhead does not resolve the error, then contact technical support. Software did not install If you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a printer option when sending a print job, then try removing and reinstalling the software.

  • Page 97: Print Job Does Not Print Or Is Missing Pages

    Print job does not print or is missing pages If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: AKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY Turn the printer on, and then open the printer. Make sure the cartridges are inserted correctly.

  • Page 98: Printer Is Printing Blank Pages

    Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with a USB symbol. Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port.

  • Page 99: Jams And Misfeeds Troubleshooting

    ECONNECT THE PRINTER POWER SUPPLY Turn off the printer, and then unplug the power cord from the wall outlet. Gently remove the power supply from the printer, and then reinsert it. Plug the power cord into the wall outlet, and then turn on the printer. Cannot delete documents from the print queue If you have jobs stuck in the print queue and cannot delete them to get other jobs to print, then the computer and printer may not be communicating.

  • Page 100: Paper Jam In The Printer

    • “Paper jam in the duplex unit” on page 100 • “Paper or specialty media misfeeds” on page 102 Paper jam in the printer Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams. Press to turn off the printer.
  • Page 101 Push down the duplex latches and pull out the duplex unit. CAUTION—POTENTIAL INJURY: The area behind the duplex cover has protruding ribs as part of the paper path. To avoid injury, use caution when accessing this area for clearing a paper jam. Firmly grasp the paper, and then gently pull it out.

  • Page 102: Print Troubleshooting

    Paper or specialty media misfeeds These are possible solutions if paper or specialty media misfeeds or skews, or if multiple sheets feed or stick together. Try one or more of the following: HECK PAPER CONDITION Use only new, unwrinkled paper. HECK PAPER LOADING •...
  • Page 103 From the Paper Options area of the Print Setup tab, select Borderless. For Macintosh users With a photo open, choose File > Page Setup. If there is no Page Setup item on the File menu, then go to step 2. Otherwise, specify your print settings: From the Settings pop-up menu, choose Page Attributes.

  • Page 104: Copy And Scan Troubleshooting

    Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: AXIMIZE COMPUTER PROCESSING SPEED • Close all applications not in use. • Minimize the number and size of graphics and images in the document. •...

  • Page 105: Scanner Unit Does Not Close

    Copier or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: ET YOUR PRINTER AS THE DEFAULT PRINTER EMOVE AND REINSTALL THE PRINTER SOFTWARE Scanner unit does not close Lift the scanner unit.

  • Page 106: Scan Was Not Successful

    Scan was not successful If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: HECK THE CONNECTION Check the USB cable for any obvious damage. If the cable is damaged, then use a new one. Firmly plug the square end of the USB cable into the back of the printer.

  • Page 107: Memory Card Troubleshooting

    Cannot scan to a computer over a network If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: AKE SURE THE PRINTER AND THE DESTINATION COMPUTER ARE CONNECTED TO THE SAME NETWORK AKE SURE THE PRINTER SOFTWARE IS INSTALLED ON THE DESTINATION COMPUTER “E ”...

  • Page 108: Cannot Print Documents From A Memory Card Or Flash Drive

    Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with a USB symbol. Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port.

  • Page 109: Wireless Troubleshooting

    ELECT THE CORRECT COMPUTER NAME FROM THE LIST ON THE PRINTER AKE SURE YOUR WIRELESS NETWORK IS CONNECTED AND ACTIVE If your wireless connection is down, then use a USB cable to connect your printer to your computer. Wireless troubleshooting •...

  • Page 110: Cannot Print Over Wireless Network

    • The correct printer port is selected. • The computer and printer are both connected to the same wireless network. • The printer is located away from obstacles or electronic devices that could interfere with the wireless signal. Make sure the printer and wireless access point are not separated by poles, walls, or support columns containing metal or concrete.
  • Page 111 HECK YOUR KEY OR PASSPHRASE If your access point is using WEP security, then the WEP key should be: • Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9. • Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard. ASCII characters in a WEP key are case-sensitive.
  • Page 112 AKE SURE YOUR COMPUTER IS CONNECTED TO YOUR ACCESS POINT • See if you have access to the Internet by opening your Web browser and accessing any site. • If there are other computers or resources on your wireless network, then check to see if you can access them from your computer.
  • Page 113 In Mac OS X version 10.4 or earlier From the Finder, navigate to: Applications > Internet Connect > AirPort The SSID of the network that the computer is connected to is displayed in the Network menu. Write down the SSID. For Macintosh users with an access point Type the IP address of the access point in the address field of your Web browser, and then continue to step 2.
  • Page 114 If the USB port on the computer is not working, then try using the other USB ports on the computer. AKE SURE THAT THE CABLE IS WORKING Try using a different USB cable. If you are using a cable longer than 10 feet, then try using a shorter cable. AKE SURE THAT YOU ARE USING THE CORRECT FOR YOUR PRINTER MODEL Compare the printer model on the CD to the printer model on the printer.

  • Page 115: Cannot Print And There Is A Firewall On The Computer

    Watch the Device Manager window while connecting a USB cable or another device to the USB port. The window refreshes when Device Manager recognizes the USB connection. • If there is activity on Device Manager but none of the previous solutions worked, call Customer Support. •...
  • Page 116 Right-click the new printer; from the menu, select Use Printer Online. Close the Printers or Printers and Faxes window and try printing again. ELECT THE WIRELESS PRINTER You may need to select the wireless printer from your computer to use the printer wirelessly. Click , or click Start and then click Run.
  • Page 117 HECK NETWORK NAME Make sure your network does not have the same name as another network near you. For example, if you and your neighbor both use a manufacturer's default network name, your printer could be connecting to your neighbor's network.

  • Page 118: Wi-Fi Indicator Light Is Blinking Orange During Installation

    Wi-Fi indicator light is blinking orange during installation When the Wi-Fi indicator light is blinking orange, it indicates that the printer has been set up for wireless networking but cannot connect to the network for which it has been configured. The printer may be unable to join the network because of interference, its distance from the access point (wireless router), or until its settings are changed.
  • Page 119 ING THE ACCESS POINT TO MAKE SURE THE NETWORK IS WORKING For Windows users Obtain the IP address of the access point. Click , or click Start and then click Run. In the Start Search or Run box, type cmd. Press Enter, or click OK.
  • Page 120 Notes: • Yellow means the port is active but not connected. • Red means the port has not been configured. Obtain the IP address of the access point: From the Apple menu, navigate to: About This Mac > More Info From the Contents pane, choose Network.
  • Page 121 If the printer does not respond, then “Request timed out.” appears. • Your computer might not be connected to the network. • You may need to change the settings of your printer. Run the Wireless Setup Utility again. For Macintosh users Obtain the printer IP address.

  • Page 122: Wireless Print Server Not Installed

    For Macintosh users From the Applications folder in the Finder, or from the Finder desktop, double-click the printer folder. Double-click Wireless Setup Assistant. Follow the instructions on the computer screen. Wireless print server not installed You may see a message during installation indicating that the printer does not have a wireless print server installed. If you are sure the printer is capable of wireless printing, try the following: HECK POWER Make sure the...
  • Page 123 How to locate a printer IP address • You can locate the printer IP address by viewing the printer network setup page. If the printer and/or the laptop does not have an IP address, or if either has an address of 169.254.x.y (where x and y are any two numbers between 0 and 255): Turn off the device that does not have a valid IP address (the laptop, the printer, or both).

  • Page 124: Resolving Intermittent Wireless Communications Issues

    Press Enter, or click OK. The printer folder opens. Right-click the printer, and then select Properties from the menu. Click the Ports tab. Click the box next to Enable bidirectional support if it is not already checked. Click Apply. Click OK, and then try to print again. Communication with printer lost when connected to Virtual Private Network (VPN) You will lose your connection to a wireless printer on your local network when connected to most Virtual Private Networks (VPNs).
  • Page 125 • Streaming video • Too many computers on the wireless network at once LIMINATE SOURCES OF INTERFERENCE Common household items can potentially disrupt wireless network communications. Cordless phones (but not cellular phones), microwave ovens, baby monitors, almost any kitchen appliance, wireless surveillance equipment, nearby wireless networks, and any appliance containing a motor can disrupt wireless network communications.
  • Page 126 Click the Configuration link. Click the TCP/IP link. Click the Set Static IP Address link. Type the IP address you want to assign to the printer in the IP Address field. Click the Submit button. The Submitting Selection message appears. Confirm that the IP address is updated by typing the static IP address in the browser address field and checking to see if the printer Web page reloads.

  • Page 127: Notices

    The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

  • Page 128: United States Government Rights

    Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.

  • Page 129: Noise Emission Levels

    50 dBA Scanning 35 dBA Copying 47 dBA Ready inaudible Values are subject to change. See www.lexmark.com for current values. Temperature information Ambient temperature 15–32° C (60–90° F) Shipping temperature -40–60° C (-40–140° F) Storage temperature 1–60° C (34–140° F)

  • Page 130: Power Consumption

    This product contains Perchlorate material. Special handling may apply. For more information, go to http://www.dtsc.ca.gov/hazardouswaste/perchlorate/. ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark. Power consumption Product power consumption The following table documents the power consumption characteristics of the product.
  • Page 131 The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.

  • Page 132: Industry Canada Compliance Statement

    If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com or your Lexmark representative. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

  • Page 133: Notice To Users Of The Canadian Telephone Network

    Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission, or corporation commission for information. If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment.

  • Page 134: Notice To Users Of The New Zealand Telephone Network

    Using this product in Switzerland This product requires a Swiss billing tone filter (Lexmark part number 14B5109 or 80D1877) to be installed on any line which receives metering pulses in Switzerland. The Lexmark filter must be used, as metering pulses are present on all analog telephone lines in Switzerland.

  • Page 135: Verwendung Dieses Produkts In Der Schweiz

    Uso del prodotto in Svizzera Questo prodotto richiede un filtro toni Billing svizzero, (codice Lexmark 14B5109 o 80D1877) da installare su tutte le linee che ricevono impulsi remoti in Svizzera. È necessario utilizzare il filtro Lexmark poiché gli impulsi remoti sono presenti su tutte le linee analogiche in Svizzera.

  • Page 136: Notice To Users In Brazil

    Notice to users in Brazil Este equipamento opera em carater secundario, isto e, nao tem direito a protecao contra interferencia prejudicial, mesmo de estacoes do mesmo tipo, e nao pode causar interferencia a sistemas operando em carater primario. (Res.ANATEL 282/2001). Industry Canada (Canada) This device complies with Industry Canada specification RSS-210.

  • Page 137: Taiwan Ncc Rf Notice Statement

    Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
  • Page 138 Alulírott, Lexmark International, Inc. nyilatkozom, hogy a termék megfelel a vonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak. Íslenska Hér með lýsir Lexmark International, Inc. yfir því að þessi vara er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC. Italiano Con la presente Lexmark International, Inc.
  • Page 139 I agree that this patented printer is licensed for, and designed to work with only genuine Lexmark ink cartridges for the life of the patented printer. I agree to: (1) use only genuine Lexmark ink cartridges with this printer (except I may use replacement cartridges made by Lexmark but sold without single use terms as described in the below cartridge license agreement), and (2) pass this printer license/agreement to any subsequent user of this printer.
  • Page 140 Lexmark that cannot be excluded or modified. If any such provisions apply, then to the extent Lexmark is able, Lexmark hereby limits its liability for breach of those provisions to one of the following: providing you a replacement copy of the Software Program or reimbursement of the price paid for the Software Program.
  • Page 141 DFARS 252.227-7014 and in similar FAR provisions (or any equivalent agency regulation or contract clause). CONSENT TO USE OF DATA. You agree that Lexmark, its affiliates, and agents may collect and use information you provide in relation to support services performed with respect to the Software Program and requested by you.
  • Page 142 License Agreement, any other written agreement signed by you and Lexmark relating to your Use of the Software Program). To the extent any Lexmark policies or programs for support services conflict with the terms of this License Agreement, the terms of this License Agreement shall control.

  • Page 143: Index

    105 WEP 71 ordering 11 poor scanned image quality 105 ad hoc network 81 using genuine Lexmark 11 scan not successful 106 ad hoc wireless network changing Power Saver timeout 17 scanning takes too long or freezes adding a printer 74...
  • Page 144 35 scanned documents 63 ordering 11 loading paper 26 replacing 12 locating using genuine Lexmark 11 SSID 78 factory default settings ink levels WEP key 78 resetting internal wireless print checking 89 WPA passphrase 78 server 110...
  • Page 145 memory card slots 9 iron-on transfers 29 PictBridge port 9 memory card troubleshooting photo cards 28 PictBridge-enabled camera, cannot print from a flash photo/glossy paper 28 connecting 41 drive 108 plain paper 27 plain paper 27 checklist 107 postcards 28 poor quality at the edges of nothing happens when memory transparencies 29...
  • Page 146 47 copying 53 setting up printer recycling 6 printing 31 on wireless network Lexmark products 14 scanning 59 (Macintosh) 68 WEEE statement 130 transparencies 29 on wireless network reducing an image 54 troubleshooting...
  • Page 147 troubleshooting, copy and scan resolving communication Printing Preferences 19 cannot scan to computer over a problems 124 Service Center 19 network 107 Wi-Fi indicator light is blinking Toolbar 19 copier or scanner does not orange 118 Tools for Office 19 respond 105 Wi-Fi indicator light is not lit 115 Wireless Setup Utility 19...
  • Page 148 photos do not print from memory card across wireless network 108 printer and computer on different networks 84 printer works intermittently on wireless network 124 Wi-Fi indicator light is blinking orange 118 Wi-Fi indicator light is not lit 115 Wi-Fi indicator light is still orange 116 Wi-Fi indicator 9 description of colors 69...

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