Troubleshooting
Action
Step 3
Check if you are using a recommended type of paper.
a
Load paper source with a recommended type of paper.
b
Resend the print job.
Do vertical voids appear on prints?
Step 4
a
Remove, and then reinstall the imaging kit.
Warning—Potential Damage: Do not expose the imaging kit to
direct light for more than 10 minutes. Extended exposure to light
may cause print quality problems.
Warning—Potential Damage: Do not touch the underside of the
imaging kit. This could damage the imaging kit.
b
Resend the print job.
Do vertical voids appear on prints?
Step 5
Replace the imaging kit, and then resend the print job.
Do vertical voids appear on prints?
Uneven print density
Action
Replace the imaging kit, and then resend the print job.
Is the print density uneven?
Yes
No
Go to step 4.
The problem is solved.
Go to step 5.
The problem is solved.
Contact
customer
The problem is solved.
support.
Yes
No
Contact
customer
The problem is solved.
support.
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