Page 1 CS410 Series User's Guide September 2014 www.lexmark.com Machine type(s): 5027 Model(s): 410, 430...
Page 2: Table Of Contents
Contents Contents Safety information..................8 Learning about the printer.................10 Finding information about the printer....................10 Selecting a location for the printer......................11 Printer configurations..........................12 Using the printer control panel.......................13 Understanding the colors of the Sleep button and indicator lights............14 Using the Embedded Web Server......................14 Additional printer setup................16 Installing internal options........................16 Available internal options ..........................16...
Page 3 Contents Loading the 650‑sheet duo tray......................34 Loading the multipurpose feeder......................35 Loading the manual feeder........................38 Linking and unlinking trays........................39 Linking and unlinking trays ..........................39 Creating a custom name for a paper type ......................40 Assigning a custom paper type .........................40 Paper and specialty media guide..............42 Using specialty media..........................42 Tips on using letterhead ...........................42 Tips on using transparencies ..........................44...
Page 4 Contents Canceling a print job..........................57 Canceling a print job from the printer control panel..................57 Canceling a print job from the computer ......................58 Understanding the printer menus..............59 Menus list..............................59 Supplies menu............................59 Paper menu.............................60 Default Source menu ............................60 Paper Size/Type menu ............................60 Configure MP menu............................63 Substitute Size menu ............................63 Paper Texture menu ............................63...
Page 5 Using Schedule Power Modes ........................100 Adjusting the brightness of the printer display ....................101 Recycling..............................101 Recycling Lexmark products ...........................101 Recycling Lexmark packaging..........................101 Returning Lexmark cartridges for reuse or recycling..................102 Securing the printer..................103 Using the security lock feature......................103 Statement of Volatility..........................103 Erasing volatile memory........................104 Erasing non‑volatile memory........................104...
Page 6 Contents Ordering a waste toner bottle ........................107 Storing supplies.............................108 Replacing supplies..........................108 Replacing the waste toner bottle ........................108 Replacing a black and color imaging kit ......................111 Replacing toner cartridges..........................118 Replacing a developer unit ..........................120 Moving the printer..........................127 Before moving the printer ..........................127 Moving the printer to another location......................127 Shipping the printer ............................127 Managing the printer................128...
Page 7 Contents Color quality problems..........................186 Embedded Web Server does not open....................189 Contacting customer support........................191 Notices.....................192 Product information..........................192 Edition notice............................192 Power consumption..........................197 Index......................206...
Page 8: Safety Information
If you purchased a printer with a similar configuration, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage: •...
Page 9 Safety information This product is designed, tested, and approved to meet strict global safety standards with the use of specific manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not responsible for the use of other replacement parts. CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord.
Page 10: Learning About The Printer
Caring for and maintaining the printer • Troubleshooting and solving problems Information on setting up and configuring the accessibility Lexmark Accessibility Guide—This guide is available at features of your printer http://support.lexmark.com. Help using the printer software Windows or Mac Help—Open a printer software program or application, and then click Help.
Page 11: Selecting A Location For The Printer
Learning about the printer What are you looking for? Find it here The latest supplemental information, updates, and customer Lexmark support Web site— support: http://support.lexmark.com • Documentation Note: Select your country or region, and then select your product to view the appropriate support site.
Page 12: Printer Configurations
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using multiple input options. If you purchased a printer with a similar configuration, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters.
Page 13: Using The Printer Control Panel
Learning about the printer Printer control panel Standard bin 250-sheet tray (Tray 1) Manual feeder Optional 650-sheet duo tray with integrated multipurpose feeder (Tray 2) Note: This tray is standard on select printer models. Optional 550-sheet tray (Tray 3) Using the printer control panel Use the Display •...
Page 14: Understanding The Colors Of The Sleep Button And Indicator Lights
Learning about the printer Use the Arrow buttons Scroll through menus, or settings on the display. Keypad Enter numbers, letters, or symbols. Sleep button Enable Sleep mode or Hibernate mode. Notes: • Pressing any hard button, attaching a device to a USB port, sending a print job, or performing a power-on reset with the main power switch wakes the printer from Sleep mode.
Page 15 Learning about the printer If the printer is installed on a network, then you can use the Embedded Web Server to do the following: • View the virtual display of the printer control panel. • Check the status of the printer supplies. •...
Page 16: Additional Printer Setup
Additional printer setup Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 17: Accessing The Controller Board
Additional printer setup Accessing the controller board CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 18 Additional printer setup Memory card connector Option card connector Reattach the cover.
Page 19: Installing A Memory Card
Additional printer setup Turn the screws clockwise to lock the cover. Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 20 Additional printer setup Align the notch (1) on the memory card with the ridge (2) on the connector. Push the memory card straight into the connector, and then push the card toward the controller board wall until it clicks into place. Close the controller board access cover.
Page 21: Installing An Optional Card
Additional printer setup Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 22: Installing Hardware Options
Additional printer setup Push the card firmly into place as shown in the illustration. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be flushed against the controller board. Close the controller board access door.
Page 23: Installing Optional Trays
Additional printer setup CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 24 Additional printer setup Align the printer with the 650‑sheet duo tray, and then lower the printer into place. Install the dust covers.
Page 25: Attaching Cables
Additional printer setup Note: When the printer software and any hardware options are installed, you may need to manually add the options in the printer driver to make them available for print jobs. For more information, see “Adding available options in the print driver”...
Page 26: Adding Available Options In The Print Driver
Additional printer setup Adding available options in the print driver For Windows users Open the printers folder. In Windows 8 From the Search charm, type run, and then navigate to: Run > type control printers > OK In Windows 7 or earlier Click , or click Start and then click Run.
Page 27: Preparing To Set Up The Printer On A Wireless Network
Additional printer setup • The network mask • A nickname for the printer (optional) Note: A printer nickname can make it easier for you to identify your printer on the network. You can choose to use the default printer nickname, or assign a name that is easier for you to remember. You will need an Ethernet cable to connect the printer to the network and an available port where the printer can physically connect to the network.
Page 28: Connecting The Printer Using The Wireless Setup Wizard
Additional printer setup security information for your network, then see the documentation that came with the access point, or contact your system support person. – To find the WPA/WPA2 preshared key or passphrase for the wireless network, see the documentation that came with the access point, see the Embedded Web Server associated with the access point, or consult your system support person.
Page 29: Connecting The Printer To A Wireless Network Using The Embedded Web Server
Additional printer setup Using the Push Button Configuration (PBC) method From the printer control panel, navigate to: > Settings > >Network/Ports > > Network [x] > > Network [x] Setup > > Wireless > > Wireless Connection Setup > > Wi‑Fi Protected Setup > >...
Page 30: Verifying Printer Setup
Additional printer setup Turn off the printer, and then disconnect the Ethernet cable. Then wait for at least five seconds, and then turn the printer back on. To verify if your printer is connected to the network, print a network setup page. Then in the Network Card [x] section, see if the status is Connected.
Page 31: Loading Paper And Specialty Media
Loading paper and specialty media Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information, “Avoiding jams” on page 132 “Storing paper” on page Setting the paper size and type From the printer control panel, navigate to: >...
Page 32: Loading The 250- And 550-Sheet Tray
Loading paper and specialty media Loading the 250‑ and 550‑sheet tray The printer has one 250-sheet tray (Tray 1) with an integrated manual feeder. The 250-sheet tray, the 650-sheet duo tray, and the 550-sheet tray support the same paper sizes and types and are loaded in the same way. CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately.
Page 33 Loading paper and specialty media Squeeze, and then slide the length guide tab to the correct position for the size of the paper being loaded. Note: Use the paper size indicators on the bottom of the tray to help position the guide. Squeeze, and then slide the width guide tab to the correct position for the size of the paper being loaded.
Page 34: Loading The 650-Sheet Duo Tray
Loading paper and specialty media Load the paper stack with the recommended printable side faceup. Place the paper guides securely against the edges of the paper. Insert the tray. From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded in the tray.
Page 35: Loading The Multipurpose Feeder
Loading paper and specialty media Length guide tab Paper size indicator Width guide tab Loading the multipurpose feeder Push the multipurpose feeder latch to the left.
Page 36 Loading paper and specialty media Open the multipurpose feeder. Pull the multipurpose feeder extender. Note: Guide the extender gently so that the multipurpose feeder is fully extended and open. Prepare the paper for loading. • Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.
Page 37 Loading paper and specialty media Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. These envelopes may severely damage the printer. Locate the maximum paper fill indicator and tab. Note: Make sure the paper or specialty media is below the maximum paper fill indicator located on the paper guides.
Page 38: Loading The Manual Feeder
Loading paper and specialty media • Load envelopes with the flap side up and against the right side of the paper guide. Notes: • Do not load or close the multipurpose feeder while a job is printing. • Load only one size and type of paper at a time. •...
Page 39: Linking And Unlinking Trays
Loading paper and specialty media • Load envelope with the flap side up and against the right side of the paper guide. Feed paper into the manual feeder only to the point where its leading edge can contact the paper guides. Note: To achieve the best possible print quality, use only high‑quality media designed for laser printers.
Page 40: Creating A Custom Name For A Paper Type
Loading paper and specialty media • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings > Paper Menu. Change the tray settings to specify the paper size and type for the tray. •...
Page 41 Loading paper and specialty media Using the printer control panel From the printer control panel, navigate to: > Settings > > Paper Menu > > Custom Types Select a custom paper type name, and then select a paper type. Note: Paper is the factory default paper type for all user‑defined custom names. Press...
Page 42: Paper And Specialty Media Guide
The printer may print at a reduced speed to prevent damage to the fuser. • For more information on card stock and labels, see the Card Stock & Label Guide on the Lexmark support Web site at http://support.lexmark.com. Using specialty media Tips on using letterhead •...
Page 43 Paper and specialty media guide Source Printing Printable side Paper orientation Manual feeder One‑sided Facedown Load the sheet with the top edge entering the printer first. Manual feeder Two‑sided Faceup Load the sheet with the bottom edge entering the printer first. Multipurpose feeder One‑sided Facedown...
Page 44: Tips On Using Transparencies
Paper and specialty media guide Source Printing Printable side Paper orientation Multipurpose feeder Two‑sided Faceup Load the sheet with the bottom edge entering the printer first. Note: Check with the manufacturer or vendor to determine whether or not the preprinted letterhead is acceptable for laser printers.
Page 45: Tips On Using Labels
Print samples on labels being considered for use before buying large quantities. • For more information on label printing, characteristics, and design, see the Card Stock & Label Guide at http://support.lexmark.com. • Use labels designed specifically for laser printers. •...
Page 46: Unacceptable Paper
Paper and specialty media guide Weight The printer trays can automatically feed paper weights up to 176‑g/m (47‑lb) bond grain long paper. The multipurpose feeder can automatically feed paper weights up to 176‑g/m (47‑lb) bond grain long paper. Paper lighter than 60 g/m (16 lb) might not be stiff enough to feed properly, causing jams.
Page 47: Selecting Paper
Lexmark consistently tests its printers with recycled paper (20–100% post-consumer waste) and a variety of test paper from around the world, using chamber tests for different temperature and humidity conditions. Lexmark has found no reason to discourage the use of today's recycled office papers, but generally the following property guidelines apply to recycled paper.
Page 48: Storing Paper
Paper and specialty media guide Note: Some much smoother papers (such as premium 24 lb laser papers, 50–90 Sheffield units) and much rougher papers (such as premium cotton papers, 200–300 Sheffield units) have been engineered to work very well in laser printers, despite surface texture. Before using these types of paper, consult your paper supplier. •...
Page 49 Paper and specialty media guide Paper size and Standard Manual 650‑sheet duo tray 550‑sheet Duplex dimension 250‑sheet tray feeder tray mode 550‑sheet tray Multipurpose feeder 210 x 297 mm (8.3 x 11.7 in.) 148 x 210 mm (5.83 x 8.3 in.) 105 x 148 mm (4.1 x 5.8 in.) JIS B5...
Page 50 Paper and specialty media guide Paper size and Standard Manual 650‑sheet duo tray 550‑sheet Duplex dimension 250‑sheet tray feeder tray mode 550‑sheet tray Multipurpose feeder Universal 76 x 127 mm (3 x 5 in.) to 216 x 356 mm (8.5 x 14 in.) Universal 148 x 210 mm (5.8 x 8.3 in) to 216 x 356 mm...
Page 51: Supported Paper Types And Weights
Paper and specialty media guide Supported paper types and weights Notes: • Your printer model may have a 650‑sheet duo tray, which consists of a 550‑sheet tray and an integrated 100‑sheet multipurpose feeder. The 550‑sheet tray of the 650‑sheet duo tray supports the same paper as the 550‑sheet tray.
Page 52: Printing
Printing Printing Printing a document Printing a document From the Paper menu on the printer control panel, set the paper type and size to match the paper loaded. Send the print job: For Windows users With a document open, click File > Print. Click Properties, Preferences, Options, or Setup.
Page 53: Using Max Speed And Max Yield
Printing Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings >...
Page 54: Printing From A Flash Drive Or Mobile Device
Printing Printing from a flash drive or mobile device Printing from a flash drive Notes: • Before printing an encrypted PDF file, you will be prompted to enter the file password from the printer control panel. • You cannot print files for which you do not have printing permissions. Insert a flash drive into the USB port.
Page 55: Supported Flash Drives And File Types
• .fls Printing from a mobile device To download a compatible mobile printing application, visit www.lexmark.com/mobile. Note: Mobile printing applications may also be available from your mobile device manufacturer. Printing confidential and other held jobs Storing print jobs in the printer From the printer control panel, navigate to: >...
Page 56: Printing Confidential And Other Held Jobs
Printing Print job type Description Max Invalid PIN Limits the number of times an invalid PIN can be entered. Note: When the limit is reached, the print jobs for that user name and PIN are deleted. Confidential Job Expiration Lets you hold print jobs in the computer until you enter the PIN from the printer control panel.
Page 57: Printing Information Pages
Printing For Macintosh users With a document open, choose File > Print. If necessary, click the disclosure triangle to see more options. From the print options or Copies & Pages pop‑up menu, choose Job Routing. Select the print job type (Confidential, Repeat, Reserve, or Verify), and then assign a user name. For a confidential print job, also enter a four‑digit PIN.
Page 58: Canceling A Print Job From The Computer
Printing Canceling a print job from the computer For Windows users Open the printers folder, and then select your printer. From the print queue, select the print job you want to cancel, and then delete it. For Macintosh users From System Preferences in the Apple menu, navigate to your printer. From the print queue, select the print job you want to cancel, and then delete it.
Page 59: Understanding The Printer Menus
Understanding the printer menus Understanding the printer menus Menus list Note: Some menus are available only in select printer models. Supplies Paper Menu Reports Network/Ports Cyan Cartridge Default Source Menu Settings Page Active NIC Magenta Cartridge Paper Size/Type Device Statistics Standard Network or Network [x] Yellow Cartridge Network Setup Page...
Page 60: Paper Menu
Understanding the printer menus Waste Toner Bottle View the status of the waste toner bottle. Near Full Replace Missing Imaging Kit View the status of the imaging kit. Replace Black Imaging Kit Replace Color Imaging Kit Maintenance Kit View the status of the maintenance kit. Replace Paper menu Default Source menu...
Page 61: Statement
Understanding the printer menus Tray [x] Type Specify the type of the paper loaded in each tray. Plain Paper Notes: Card Stock • Plain Paper is the factory default setting for Tray 1. Custom Type [x] is Transparency the factory default setting for all other trays. Recycled •...
Page 62 Understanding the printer menus Multipurpose Feeder Type Specify the type of the paper loaded in the multipurpose feeder. Plain Paper Notes: Card Stock • Custom [x] is the factory default setting. Transparency • From the Paper menu, set Configure MP to Cassette in order for Recycled Multipurpose Feeder Type to appear as a menu.
Page 63: Configure Mp Menu
Understanding the printer menus Manual Envelope Size Specify the size of the envelope being manually loaded. 7 3/4 Envelope Note: 10 Envelope is the U.S. factory default setting. DL Envelope is the 9 Envelope international factory default setting. 10 Envelope DL Envelope C5 Envelope B5 Envelope...
Page 64 Understanding the printer menus Card Stock Texture Specify the relative texture of the card stock loaded. Smooth Notes: Normal • Normal is the factory default setting. Rough • The options appear only if card stock is supported. Transparency Texture Specify the relative texture of the transparencies loaded. Smooth Note: Normal is the factory default setting.
Page 65: Paper Weight Menu
Understanding the printer menus Light Texture Specify the relative texture of the light paper loaded. Smooth Note: Normal is the factory default setting. Normal Rough Heavy Texture Specify the relative texture of the heavy paper loaded. Smooth Note: Normal is the factory default setting. Normal Rough Rough/Cotton Texture...
Page 66 Understanding the printer menus Labels Weight Specify the relative weight of the labels loaded. Light Note: Normal is the factory default setting. Normal Heavy Bond Weight Specify the relative weight of the bond paper loaded. Light Note: Normal is the factory default setting. Normal Heavy Envelope Weight...
Page 67: Paper Loading Menu
Understanding the printer menus Paper Loading menu Recycled Loading Determine and set two‑sided printing for all print jobs that specify Recycled as the paper type. Duplex Glossy Loading Determine and set two‑sided printing for all print jobs that specify Glossy as the paper type. Duplex Bond Loading Determine and set two‑sided printing for all print jobs that specify...
Page 68: Custom Types Menu
Understanding the printer menus Custom Types menu Custom Type [x] Associate a paper or specialty media type with a factory default Custom Type [x] name or a user‑defined custom name created in the Embedded Web Server or Paper MarkVision Professional. Card Stock Transparency Notes:...
Page 69: Reports Menu
Understanding the printer menus Feed Direction Specify the feed direction if the paper can be loaded in either direction. Short Edge Notes: Long Edge • Short Edge is the factory default setting. • Long Edge appears only when the longest edge is shorter than the maximum width supported in the tray.
Page 70: Network/Ports Menu
Understanding the printer menus Network/Ports menu Active NIC menu Menu item Description Active NIC Notes: Auto • Auto is the factory default setting. [list of available network cards] • This menu item appears only if an optional network card is installed. Standard Network or Network [x] menu Note: Only active ports appear in this menu.
Page 71: Reports Menu
Understanding the printer menus Network Buffer Set the size of the network input buffer. Auto Notes: 3KB to [maximum size allowed] • Auto is the factory default setting. • The maximum size allowed depends on the amount of memory in the printer, the size of the other link buffers, and whether Resource Save is set to On or Off.
Page 72: Network Card Menu
Understanding the printer menus Network Card menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > Network Card • Network/Ports > Network [x] > Network [x] Setup > Network Card View Card Status View the connection status of the wireless network adapter.
Page 73: Ipv6 Menu
Understanding the printer menus Enable DHCP Specify the DHCP address and parameter assignment. Note: On is the factory default setting. Enable RARP Specify the RARP address assignment setting. Note: Off is the factory default setting. Enable BOOTP Specify the BOOTP address assignment setting. Note: On is the factory default setting.
Page 74: Wireless Menu
Understanding the printer menus Enable IPv6 Enable IPv6 in the printer. Note: On is the factory default setting. Auto Configuration Specify whether or not the network adapter accepts the automatic IPv6 address configuration entries provided by a router. Note: On is the factory default setting. Set Hostname Set the host name.
Page 75: Appletalk Menu
Understanding the printer menus Choose Network Select an available network for the printer to use. View Signal Quality View the quality of the wireless connection. View Security Mode View the encryption method for the wireless network. AppleTalk menu To access the menu, navigate to either of the following: •...
Page 76: Smtp Setup Menu
Understanding the printer menus NPA Mode Set the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol. Notes: Auto • Auto is the factory default setting. Auto sets the printer to examine data, determine the format, and then process it appropriately.
Page 77: Security Menu
Understanding the printer menus SMTP Timeout Specify the amount of time in seconds before the server stops trying to send an e‑mail. 5–30 Note: 30 seconds is the factory default setting. Reply Address Specify a reply address of up to 128 characters in the e-mail sent by the printer.
Page 78: Erase Temporary Data Files Menu
Understanding the printer menus Confidential Job Expiration Limit the amount of time a confidential print job stays in the printer before it is deleted. Notes: 1 hour • If the “Confidential Job Expiration” setting is changed while confidential print jobs 4 hours reside in the printer RAM or printer hard disk, then the expiration time for those print 24 hours...
Page 79: Security Audit Log Menu
Understanding the printer menus Automatic Method Mark all disk space used by a previous print job. This method does not permit the file system to reuse this space until it has been cleared. Single pass Multiple pass Notes: • “Single pass” is the factory default setting. •...
Page 80: Settings Menu
Understanding the printer menus Manually Set Date and Time Enter the date and time. Notes: • Date/Time is set in YYYY-MM-DD HH:MM:SS format. • Manually setting the date and time sets “Enable NTP” (Network Time Protocol) to On. Time Zone Select the time zone.
Page 81 Understanding the printer menus Show Supply Estimates View the estimates of the supplies on the control panel, Embedded Web Server, menu settings, and device statistics reports. Show estimates Do not show estimates Note: Show estimates is the factory default setting. Eco‑Mode Minimize the use of energy, paper, or specialty media.
Page 82 Understanding the printer menus Alarms Set an alarm when operator intervention is required. Alarm Control For each alarm type, select from the following options: Cartridge Alarm Single Continuous Notes: • Single is the factory default setting for Alarm Control. This sounds several short beeps.
Page 83 Understanding the printer menus Timeouts Set the amount of time the printer waits for additional data before canceling a print job. Wait Timeout Disabled Notes: 15–65535 • 40 seconds is the factory default setting. • Wait Timeout is available only when the printer is using PostScript emulation.
Page 84: Setup Menu
Understanding the printer menus Press and Hold Sleep Button Determine how the printer, while in idle state, reacts to a long press of the Sleep button. Do Nothing Sleep Note: Do Nothing is the factory default setting. Hibernate Factory Defaults Restore the printer factory default settings.
Page 85: Finishing Menu
Understanding the printer menus Black Only Mode Set the printer to print text and graphics using only the black toner cartridge. Notes: • Off is the factory default setting. • This does not affect the ability of the printer to generate color output from flash drive print jobs.
Page 86: Quality Menu
Understanding the printer menus Separator Sheets Specify whether blank separator sheets are inserted. Notes: Between Copies • Off is the factory default setting. Between Jobs • Between Copies inserts a blank sheet between each copy of a print job if Between Pages Collate is set to (1,2,3) (1,2,3).
Page 87 Understanding the printer menus Color Correction Adjust the color output on the printed page. Auto Note: Auto is the factory default setting. Manual Print Resolution Specify the output resolution in dots per inch (dpi) or in color quality (CQ). 1200 dpi Note: 4800 CQ is the factory default setting.
Page 88 Understanding the printer menus Color Samples Print sample pages for each of the RGB and CMYK color conversion tables used in the printer. sRGB Display sRGB Vivid Display—True Black Vivid Off—RGB US CMYK Euro CMYK Vivid CMYK Off—CMYK Manual Color Customize the RGB color conversions.
Page 89: Utilities Menu
Understanding the printer menus Utilities menu Format Flash Format the flash memory. Warning—Potential Damage: Do not turn off the printer while the flash memory is being formatted. Notes: • Yes deletes all data stored in flash memory. • No cancels the format request. •...
Page 90: Postscript Menu
Understanding the printer menus PostScript menu Print PS Error Print a page containing the PostScript error. Note: Off is the factory default setting. Lock PS Startup Mode Allow users to disable the SysStart file. Note: Off is the factory default setting. Image Smoothing Enhance the contrast and sharpness of low‑resolution images and smoothen their color transitions.
Page 91 Understanding the printer menus PCL Emulation Settings Change the point size for scalable typographic fonts. Point Size Notes: 1.00–1008.00 • 12 is the factory default setting. • Point size refers to the height of the characters in the font. One point equals approximately 0.014 inch.
Page 92: Ppds Menu
Understanding the printer menus Tray Renumber Configure the printer to work with printer software or programs that use different source assignments for trays and feeders. Assign MP Feeder Notes: None • “Off” is the factory default setting. 0–199 • “None” ignores the Select Paper Feed command. This option appears only Assign Tray [x] when it is selected by the PCL 5 interpreter.
Page 93 Understanding the printer menus Menu item Description Lines per Page Sets the number of lines that print on each page 1–255 Notes: • 64 is the factory default setting. • The printer sets the amount of space between each line based on the Lines per Page, Paper Size, and Orientation settings.
Page 94: Html Menu
Understanding the printer menus Menu item Description Auto LF after CR Specifies whether the printer automatically performs a line feed (LF) after a carriage return (CR) control command Notes: • Off is the factory default setting. • Settings are duplicated in the PCL Emulation menu. HTML menu Font Name Joanna MT...
Page 95: Image Menu
Understanding the printer menus Scale Scale the default font for HTML documents. 1–400% Notes: • 100% is the factory default setting. • Scaling can be increased in 1% increments. Orientation Set the page orientation for HTML documents. Portrait Note: Portrait is the factory default setting. Landscape Margin Size Set the page margin for HTML documents.
Page 96: Help Menu
Understanding the printer menus Help menu Menu item Description Print All Guides Prints all the guides Color Quality Provides information about solving color quality issues Print Quality Provides information about solving print quality issues Printing Guide Provides information about loading paper and other specialty media Media Guide Provides a list of the paper sizes supported in trays and feeders Print Defects Guide...
Page 97: Saving Money And The Environment
Saving money and the environment Saving money and the environment Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impact on the environment. We design with the environment in mind, engineer our packaging to reduce materials, and provide collection and recycling programs.
Page 98: Saving Energy
Saving money and the environment Check your first draft for accuracy Before printing or making multiple copies of a document: • Use the preview feature to see how the document looks like before you print it. • Print one copy of the document to check its content and format for accuracy. Avoid paper jams Correctly set the paper type and size to avoid paper jams.
Page 99: Adjusting Sleep Mode
Saving money and the environment Reduce printer noise. Notes: • Print jobs process at a reduced speed. • Printer engine motors do not start until a document is ready to print. There is a short delay before the first page is printed. •...
Page 100: Setting Hibernate Timeout
Saving money and the environment Setting Hibernate Timeout Hibernate Timeout lets you set the amount of time the printer waits after a print job is processed before it goes into a reduced power state. Using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address field. Notes: •...
Page 101: Adjusting The Brightness Of The Printer Display
Find the product type you want to recycle, and then select your country or region from the list. Follow the instructions on the computer screen. Note: Printer supplies and hardware not listed in the Lexmark collection program may be recycled through your local recycling center. Contact your local recycling center to determine the items they accept.
Page 102: Returning Lexmark Cartridges For Reuse Or Recycling
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle the box.
Page 103: Securing The Printer
Securing the printer Securing the printer Using the security lock feature The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data.
Page 104: Erasing Volatile Memory
You can also see the Embedded Web Server — Security: Administrator’s Guide for additional information: Go to www.lexmark.com, and then navigate to Support & Downloads > select your printer. Click the Manuals tab, and then select Embedded Web Server — Security: Administrator’s Guide.
Page 105: Maintaining The Printer
Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance periodically, or to replace parts and supplies, may cause damage to your printer. Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the printer warranty.
Page 106: Estimated Number Of Remaining Pages
The Lexmark Return Program lets you purchase Lexmark supplies at a discounted price in exchange for your agreement to use the supplies only once and return them only to Lexmark for remanufacturing or recycling.
Page 107: Ordering Imaging Kits
Cyan 701HC 702HC 708HC Magenta 701HM 702HM 708HM Yellow 701HY 702HY 708HY For more information on countries located in each region, visit www.lexmark.com/regions. Regular cartridges Item Worldwide High yield regular toner cartridges Black 700H1 Cyan 700H2 Magenta 700H3 Yellow 700H4 For more information on countries located in each region, visit www.lexmark.com/regions.
Page 108: Storing Supplies
Maintaining the printer Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them. Do not expose supplies to: • Direct sunlight • Temperatures above 35°C (95°F) •...
Page 109 Maintaining the printer CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Open the top door. Remove the right side cover.
Page 110 Maintaining the printer Remove the waste toner bottle. Pack the used waste toner bottle. For more information, see “Recycling Lexmark products” on page 101. Insert the replacement waste toner bottle.
Page 111: Replacing A Black And Color Imaging Kit
Maintaining the printer Insert the right side cover. Close the top door. Close the front door. Replacing a black and color imaging kit Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 112 Maintaining the printer Open the top door. Remove the toner cartridges. Remove the right side cover.
Page 113 Maintaining the printer Remove the waste toner bottle. Lift the blue levers on the imaging kit, and then pull the imaging kit until it stops. Press down the blue lever, and then grasp the green handles on the sides to pull out the imaging kit.
Page 114 Black imaging kit includes the imaging kit and the black developer unit. Pack the used imaging kit. For more information, see “Recycling Lexmark products” on page 101. Note: When replacing the black imaging kit, save the cyan, magenta, and yellow developer units. Dispose only the black developer unit.
Page 115 Maintaining the printer Remove the red packing strip and the attached fabric from the developer units. Insert the yellow, cyan, magenta, and black developer units into the matching color slots. Remove the red packing strip from the imaging kit. Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging kit. Doing so may affect the quality of future print jobs.
Page 116 Maintaining the printer Align, and then insert the imaging kit. Push the blue levers down until the imaging kit is fully seated into place.
Page 117 Maintaining the printer Insert the waste toner bottle. Insert the right side cover.
Page 118: Replacing Toner Cartridges
Close the top door. Close the front door. Replacing toner cartridges Warning—Potential Damage: Damage caused by use of a non‑Lexmark toner cartridge is not covered under warranty. Note: Reduced print quality may result from using non‑Lexmark toner cartridges. Slide the release latch on the right side of the printer, and then open the top door.
Page 119 Maintaining the printer Remove the toner cartridge by lifting the handle, and then gently pulling it away from the imaging kit. Unpack the new toner cartridge, and then remove its packaging.
Page 120: Replacing A Developer Unit
Close the top door. Seal the used toner cartridge in the bag that the replacement toner cartridge came in before disposing. For more information, see “Recycling Lexmark products” on page 101. Replacing a developer unit Replace the developer unit when a print quality defect occurs or when damage occurs to the printer.
Page 121 Maintaining the printer Open the top door. Remove the toner cartridges.
Page 122 Maintaining the printer Remove the right side cover. Remove the waste toner bottle. Lift the blue levers on the imaging kit, and then pull the imaging kit until it stops.
Page 123 Maintaining the printer Press down the blue lever, and then grasp the green handles on the sides to pull out the imaging kit. Warning—Potential Damage: Do not touch the underside of the imaging kit. This could damage the imaging kit. Remove the used developer unit.
Page 124 Maintaining the printer Remove the red shipping cover from the developer unit. Insert the developer unit. Align, and then insert the imaging kit.
Page 125 Maintaining the printer Push the blue levers down until the imaging kit is fully seated into place. Insert the waste toner bottle.
Page 126 Insert the right side cover. Insert the toner cartridges. Close the top door. Close the front door. Pack the used developer unit in the bag that the replacement developer unit came in before disposing. For more information, see “Recycling Lexmark products” on page 101.
Page 127: Moving The Printer
Maintaining the printer Moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. Before moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.
Page 128: Managing The Printer
This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server — Security: Administrator's Guide on the Lexmark support Web site at http://support.lexmark.com. Setting up Remote Operator Panel This application enables you to interact with the printer control panel even when you are not physically near the network printer.
Page 129: Configuring Supply Notifications From The Embedded Web Server
Managing the printer Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Reports, and then click the type of report you want to view.
Page 130: Modifying Confidential Print Settings
Managing the printer Modifying confidential print settings Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 131 Managing the printer From the printer control panel, navigate to: > Settings > > Settings > > General Settings > > Factory Defaults > > Restore Now >...
Page 132: Clearing Jams
Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure paper lies flat in the tray. Correct loading of paper Incorrect loading of paper • Do not remove a tray while the printer is printing. • Do not load a tray while the printer is printing. Load it before printing, or wait for a prompt to load it. •...
Page 133: Understanding Jam Messages And Locations
Clearing jams • Do not slide the paper into the tray. Load paper as shown in the illustration. • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes. •...
Page 134: [X]-Page Jam, Clear Standard Bin
Clearing jams Note: When Jam Recovery is set to On or Auto, the printer reprints jammed pages. However, Auto does not guarantee that the page will print. Jam location Message on the display What to do Standard bin [x]‑page jam, clear standard Remove the jammed paper.
Page 135: [X]-Page Jam, Open Front Door To Clear Fuser
Clearing jams From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next > Clear the jam, press OK, and then press to confirm. [x]-page jam, open front door to clear fuser. Open the front door.
Page 136: [X]-Page Jam, Open Front Door
Clearing jams Note: Make sure all paper fragments are removed. Close the front door. From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next > Clear the jam, press OK, and then press to confirm.
Page 137: [X]-Page Jam, Open Front Door To Clear Duplex
Clearing jams Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Close the front door. From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next >...
Page 138 Clearing jams CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 139: [X]-Page Jam, Open Tray [X]
Clearing jams [x]‑page jam, open tray [x]. Pull the tray completely out of the printer. Note: The message on the printer display determines in which tray the paper jam is located. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 140: [X]-Page Jam, Clear Manual Feeder
Clearing jams [x]‑page jam, clear manual feeder. Pull out the standard 250-sheet tray (Tray 1) and manual feeder. Grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Insert the tray. From the printer control panel, touch to clear the message and continue printing.
Page 141 Clearing jams Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Reload paper into the multipurpose feeder.
Page 142 Clearing jams Slide the paper guide until it rests lightly against the edge of the paper stack. From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer models, select Next > > Clear the jam, press OK >...
Page 143: Troubleshooting
Troubleshooting Troubleshooting Understanding the printer messages Adjusting color Wait for the process to complete. Change [paper source] to [custom type name] Try one or more of the following: • Load the correct size and type of paper in the tray, and then select Finished changing paper on the printer control panel to clear the message and continue printing.
Page 144 Troubleshooting [Color] cartridge low [88.xy] You may need to order a toner cartridge. If necessary, select Continue to clear the message and continue printing. For non‑touch‑screen printer models, press to confirm. [Color] cartridge nearly low [88.xy] If necessary, select Continue on the printer control panel to clear the message and continue printing. For non‑touch‑screen printer models, press to confirm.
Page 145 Troubleshooting Complex page, some data may not have printed [39] Try one or more of the following: • From the printer control panel, select Continue to ignore the message and continue printing. For non‑touch‑screen printer models, press to confirm. • Cancel the current print job.
Page 146 Troubleshooting Incorrect paper size, open [paper source] [34] Note: The paper source can be a tray or a feeder. Try one or more of the following: • Load the correct size of paper in the paper source. • From the printer control panel, select Continue to clear the message and print using a different paper source. For non‑touch‑screen printer models, press to confirm.
Page 147 Troubleshooting Insufficient memory, some held jobs will not be restored [37] Try one or more of the following: • From the printer control panel, select Continue to clear the message. For non-touch-screen printer models, press to confirm. • Delete other held jobs to free up additional printer memory. Load [paper source] with [custom type name] Try one or more of the following: •...
Page 148 Troubleshooting Load [paper source] with [paper type] [paper size] Try one or more of the following: • Load the tray or feeder with the correct size and type of paper. • To use the tray or feeder with the correct paper size and type, select Finished loading paper on the printer control panel.
Page 149 Maintenance kit very low, [x] estimated pages remain [80.xy] You may need to replace the maintenance kit very soon. For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact customer support, and then report the message.
Page 150 The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Page 151: Remove Paper From Standard Output Bin
Replace the indicated toner cartridge to clear the message and continue printing. For more information, see the instruction sheet that came with the supply. Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com.
Page 152 Note: If you do not have a replacement imaging kit, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace maintenance kit, 0 estimated pages remain [80.xy] The printer is scheduled for maintenance. For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact your service representative, and then report the message.
Page 153: Restore Held Jobs
Remove the toner cartridge, and then install a supported one to clear the message. Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace unsupported [type] imaging kit [32.xy] Note: The type can be a black imaging kit, or a black and color imaging kit.
Page 154: Some Held Jobs Were Not Restored
• Turn off the printer and then turn it back on. • Update the network firmware in the printer or print server. For more information, visit the Lexmark support Web site at http://support.lexmark.com. Standard USB port disabled [56] From the printer control panel, select Continue to clear the message. For non‑touch‑screen printer models, press to confirm.
Page 155: Too Many Trays Attached
Troubleshooting Too many trays attached [58] Turn off the printer. Unplug the power cord from the electrical outlet. Remove the extra trays. Connect the power cord to a properly grounded electrical outlet. Turn the printer back on. Unformatted flash detected [53] Try one or more of the following: •...
Page 156: Solving Printer Problems
Troubleshooting Solving printer problems Basic printer problems The printer is not responding Action Step 1 Go to step 2. Turn on the printer. Make sure the printer is turned on. Is the printer turned on? Step 2 Press the Sleep button Go to step 3.
Page 157 Troubleshooting Action Step 7 Connect the printer Go to step 8. power cord directly to Check if the printer is plugged into any surge protectors, uninterruptible a properly grounded power supplies, or extension cords. electrical outlet. Is the printer plugged into any surge protectors, uninterruptible power supplies, or extension cords? Step 8 Go to step 9.
Page 158: Hardware And Internal Option Problems
Troubleshooting Printer display is blank Action Step 1 The problem is solved. Go to step 2. Press the Sleep button on the printer control panel. Does Ready appear on the printer display? Step 2 The problem is solved. Turn off the printer, and then contact Turn off the printer, then wait for about 10 seconds, and then turn the customer...
Page 159: Cannot Detect Internal Option
Troubleshooting Cannot detect internal option Action Step 1 The problem is solved. Go to step 2. Turn off the printer, then wait for about 10 seconds, and then turn on the printer. Does the internal option operate correctly? Step 2 Go to step 3.
Page 160: Tray Problems
Troubleshooting Tray problems Action Step 1 The problem is solved. Go to step 2. Pull out the tray, and then do one or more of the following: • Check for paper jams or misfeeds. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray.
Page 161: Paper Feed Problems
Troubleshooting Paper feed problems Jammed pages are not reprinted Action The problem is solved. Contact customer Turn on jam recovery. support. From the printer control panel, navigate to: Settings > General Settings > Print Recovery > Jam Recovery Select On or Auto. Depending on your printer model, press or touch Submit.
Page 162: Solving Home Screen Application Problems
Troubleshooting Paper jam message remains after jam is cleared Action Contact customer The problem is solved. Do either of the following: support. • For touch‑screen printer models, touch or Done. • For non‑touch‑screen printer models, select Next > > Clear the jam, press OK >...
Page 163: Solving Print Problems
Troubleshooting Solving print problems Printing problems Incorrect characters print Action Step 1 Deactivate Hex Trace Go to step 2. mode. Make sure the printer is not in Hex Trace mode. Note: If Ready Hex appears on the printer display, then turn off the printer, and then turn it back on to deactivate Hex Trace mode.
Page 164: Large Jobs Do Not Collate
Troubleshooting Action Step 4 The problem is solved. Contact customer support. Check if the trays are not linked. Resend the print job. Did the job print from the correct tray or on the correct paper? Large jobs do not collate Action Step 1 The problem is solved.
Page 165: Print Jobs Do Not Print
Step 6 The problem is solved. Contact customer support. Remove, and then reinstall the printer software. For more information, see “Installing the printer” on page Note: The printer software is available at http://support.lexmark.com. Resend the print job. Do the jobs print?
Page 166: Print Job Takes Longer Than Expected
Troubleshooting Print job takes longer than expected Action Step 1 The problem is solved. Go to step 2. Change the environmental settings of the printer. From the printer control panel, navigate to: Settings > General Settings Select Eco‑Mode or Quiet Mode, and then select Off. Note: Disabling Eco-Mode or Quiet Mode may increase the consumption of energy or supplies, or both.
Page 167: Repeating Defects Appear On Prints
Troubleshooting Repeating defects appear on prints Action The problem is solved. Check if the distance between the defects is equal to one of the Check if the following: distance between the defects is • 25.1 mm (0.98 in.) equal to one of the •...
Page 168: Print Quality Problems
Troubleshooting Action Step 2 The problem is solved. Contact customer support. From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the trays to be linked. Note: The paper size and type must match for trays to be linked. Resend the print job.
Page 169: Clipped Pages Or Images
Troubleshooting Action Step 1 Go to step 2. Select a font that is supported by the Print a font sample list to check if the fonts you are using are supported printer. by the printer. From the printer control panel, navigate to any of the following: •...
Page 170: Gray Background On Prints
Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray. • From the printer control panel, change the paper Does the paper size match the paper loaded in the tray?
Page 171 Troubleshooting Action Step 1 The problem is solved. Go to step 2. Reduce the toner darkness. From the Quality menu on the printer control panel, reduce the toner density. Note: 4 is the factory default setting. Resend the print job. Did the gray background disappear? Step 2 The problem is solved.
Page 172: Incorrect Margins On Prints
Troubleshooting Action Step 3 Go to step 4. The problem is solved. Remove, and then reinstall the imaging kit. Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the underside of the imaging kit.
Page 173: Paper Curl
Troubleshooting Action Step 3 The problem is solved. Contact customer support. Depending on your operating system, specify the paper size from Printing Preferences or from the Print dialog. Resend the print job. Are the margins correct? Paper curl Action Step 1 Go to step 2.
Page 174: Print Is Too Dark
Troubleshooting Print is too dark Action Step 1 Go to step 2. The problem is solved. From the Quality menu on the printer control panel, select Color Adjust. Resend the print job. Is the print still too dark? Step 2 Go to step 3.
Page 175: Print Is Too Light
Troubleshooting Action Step 6 Go to step 7. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Is the print still too dark? Step 7 Contact...
Page 176: Print Irregularities
Troubleshooting Action Step 4 Go to step 5. The problem is solved. Depending on your operating system, specify the paper type, texture, and weight from Printing Preferences or from the Print dialog. Resend the print job. Is the print still too light? Step 5 From the printer Go to step 5.
Page 177: Printer Is Printing Blank Pages
Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray. • Specify the paper size from the tray settings to match Is the tray set to the size and type of the paper loaded in the tray?
Page 178: Printer Is Printing Solid Black Pages
Troubleshooting Action Step 1 Go to step 2. The problem is solved. Check if there is packing material left on the imaging kit. Remove the imaging kit. Check if the packing material is properly removed from the imaging kit. Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes.
Page 179: Shadow Images Appear On Prints
Troubleshooting Action Step 2 Contact customer The problem is solved. support. Replace the imaging kit, and then resend the print job. Is the printer printing solid black pages? Shadow images appear on prints Leading edge A B C D A B C D A B C D A B C D Trailing edge...
Page 180: Skewed Print
Troubleshooting Skewed print Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the size of the paper loaded. Resend the print job. Is the print still skewed? Step 2 Contact customer...
Page 181: Streaked Vertical Lines Appear On Prints
Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper type and weight in the Paper menu to match the paper loaded in the tray. • Specify the paper type and weight from the tray Do the paper type and weight match the paper in the tray?
Page 182 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type, texture, and weight from Printing Preferences or from the Print dialog. Resend the print job. Do streaked vertical lines appear on prints? Step 2 Go to step 3.
Page 183: Transparency Print Quality Is Poor
Troubleshooting Transparency print quality is poor Action Step 1 Go to step 2. Set the paper type to Transparency. From the printer control panel, set the paper type in the Paper menu to match the paper loaded in the tray. Is the paper type for the tray set to Transparency? Step 2 Contact...
Page 184: Toner Rubs Off
Troubleshooting Toner rubs off Leading edge Trailing edge Action Step 1 Go to step 2. Specify the paper type, texture, and weight From the Paper menu on the printer control panel, check the paper type, from the tray settings texture, and weight. to match the paper loaded in the tray.
Page 185: Uneven Print Density
Troubleshooting Action Step 3 Go to step 4. The problem is solved. Check if you are using a recommended type of paper. Load paper source with a recommended type of paper. Resend the print job. Do vertical voids appear on prints? Step 4 Go to step 5.
Page 186: Color Quality Problems
Troubleshooting Color quality problems FAQ about color printing What is RGB color? Red, green, and blue light can be added together in various amounts to produce a large range of colors observed in nature. For example, red and green can be combined to create yellow. Televisions and computer monitors create colors in this manner.
Page 187 Troubleshooting Object type Color conversion tables RGB Image • Vivid—Produces brighter, more saturated colors and may be applied to all incoming color formats. RGB Text • sRGB Display—Produces an output that approximates the colors RGB Graphics displayed on a computer monitor. Note: Black toner usage is optimized for printing photographs.
Page 188 Troubleshooting To access a detailed Color Samples set from the Embedded Web Server, do the following: Open a Web browser, and then type the printer IP address in the address field. Note: If you do not know the IP address or printer name, then you can: •...
Page 189: Embedded Web Server Does Not Open
Troubleshooting The color of the print does not match the color of the original file Note: The color conversion tables used in Auto Color Correction mode generally approximate the colors of a standard computer monitor. However, because of technology differences that exist between printers and monitors, there are many colors that can also be affected by monitor variations and lighting conditions.
Page 190 Troubleshooting Action Step 2 The problem is solved. Go to step 3. Make sure the printer IP address is correct. View the printer IP address: • From the TCP/IP section in the Network/Ports menu • By printing a network setup page or menu settings page, and then finding the TCP/IP section Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 191: Contacting Customer Support
The serial number is also listed on the menu settings page. Lexmark has various ways to help you solve your printing problem. Visit the Lexmark Web site at http://support.lexmark.com, and then select one of the following: Tech Library You can browse our library of manuals, support documentation, drivers, and other downloads to help you solve common problems.
Page 192: Notices
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 193 All licensing notices associated with this product can be viewed from the root directory of the installation software CD. Trademarks Lexmark, Lexmark with diamond design, and MarkVision are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.
Page 194: Noise Emission Levels
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 195 The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Page 196: Energy Star
Notices ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark. Temperature information Ambient operating temperature 15.6 to 32.2°C (60 to 90°F)
Page 197: Power Consumption
The product is plugged into an electrical outlet, but the power switch is turned off. The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values.
Page 198: Industry Canada Compliance Statement
Notices Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this product is not used for a specified period of time, called the Sleep Mode Timeout. Factory default Sleep Mode Timeout for this product (in minutes): By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 120 minutes.
Page 199: Regulatory Notices For Wireless Products
The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 200 Notices Industry Canada (Canada) This device complies with Industry Canada specification RSS-210. Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. This device has been designed to operate only with the antenna provided.
Page 201 Notices Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.
Page 202 Alulírott, Lexmark International, Inc. nyilatkozom, hogy a termék megfelel a vonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak. Íslenska Hér með lýsir Lexmark International, Inc. yfir því að þessi vara er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC. Italiano Con la presente Lexmark International, Inc.
Page 203: Limited Warranty
—Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
Page 204 Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
Page 205: Limitation Of Liability
ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER ECONOMIC OR CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim.
Page 206: Index
Index Index AppleTalk menu 75 color quality, troubleshooting Numerics attaching cables 25 print appears tinted 189 250‑sheet tray available internal options 16 Complex page, some data may not loading 32 avoiding jams 48 have printed [39] 145 550‑sheet tray avoiding paper jams 132 confidential data installing 23 information on securing 104...
Page 207 Index Hibernate Timeout 100 checking the status of finding more information about the Quiet Mode 98 supplies 105 printer 10 Schedule Power Modes 100 copying settings to other Finishing menu 85 Sleep mode 99 printers 130 firmware card 16 conserving supplies 97 functions 14 flash drive contacting customer support 191...
Page 208 128 Load [paper source] with [paper Finishing 85 noise emission levels 194 type] [paper size] 148 General settings 80 Non-Lexmark [color] [supply type], Load Manual Feeder with [custom Help 96 see User's Guide [33.xy] 150 string] 148 HTML 94 non‑volatile memory 103...
Page 209 Embedded toner rubs off 184 memory card 19 Web Server 105 transparency print quality is memory cards 16 using genuine Lexmark 106 poor 183 ordering parts and supplies, status of uneven print density 185 imaging kits 107...
Page 210 [56] 154 type] [paper size] 143 [54] 149 Supply needed to complete Close door 143 Non-Lexmark [color] [supply type], job 154 Complex page, some data may not see User's Guide [33.xy] 150 Too many flash options installed have printed [39] 145...
Page 211 [82.xy] 153 checking 105 using 47, 97 reports storing recycling viewing 128 paper 48 Lexmark packaging 101 Reports menu 69 supplies 108 Lexmark products 101 reserve print jobs 55 storing print jobs 55 toner cartridges 102 printing from a Macintosh...
Page 212 Index storing 108 print appears tinted 189 vertical voids appear on using genuine Lexmark 106 prints on color transparencies prints 184 using recycled paper 97 appear dark when projected 188 troubleshooting, printer options Supplies menu 59 troubleshooting, display internal option is not...
Page 213 Index wireless network configuration information 27 wireless network setup using the Embedded Web Server 29 wireless setup wizard using 28 XPS menu 89...

This manual is also suitable for:

Cs410n Cs410dn

Lexmark CS410 Series User Manual

Safety Information

Learning about the Printer

Additional Printer Setup

Loading Paper and Specialty Media

Paper and Specialty Media Guide

Printing

Understanding the Printer Menus

Saving Money and the Environment

Securing the Printer

Maintaining the Printer

Managing the Printer

Clearing Jams

Troubleshooting

Notices

Index

Quick Links

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Summary of Contents for Lexmark CS410 Series