Page 1 CS410 Series and CS417 User's Guide June 2017 www.lexmark.com Machine type(s): 5027 Model(s): 410, 430...
Page 2: Table Of Contents
Contents Contents Safety information..................8 Conventions................................8 Learning about the printer................. 10 Finding information about the printer......................10 Selecting a location for the printer......................... 11 Printer conﬁgurations............................12 Using the printer control panel........................13 Understanding the colors of the Sleep button and indicator lights............14 Using the Embedded Web Server.........................
Page 3 Printing from a mobile device using Mopria Print Service ................55 Printing from a mobile device using Google Cloud Print.................. 56 Printing from a mobile device using AirPrint......................56 Printing from a mobile device using Lexmark Mobile Print................56 Printing conﬁdential and other held jobs....................56...
Page 4 Contents Storing print jobs in the printer ..........................56 Printing held jobs................................. 57 Printing information pages..........................58 Printing a font sample list ............................58 Printing a directory list ............................... 58 Canceling a print job............................58 Canceling a print job from the printer control panel..................58 Canceling a print job from the computer ......................
Page 5 Adjusting the brightness of the printer display ....................104 Recycling................................105 Recycling Lexmark products ...........................105 Recycling Lexmark packaging ..........................105 Returning Lexmark cartridges for reuse or recycling ..................105 Securing the printer..................106 Using the security lock feature........................106 Statement of Volatility.............................106 Erasing volatile memory..........................107 Erasing non‑volatile memory........................
Page 6 Contents Ordering supplies............................109 Using genuine Lexmark parts and supplies ......................109 Ordering toner cartridges ............................109 Ordering imaging kits..............................111 Ordering a waste toner bottle...........................111 Storing supplies..............................111 Replacing supplies............................112 Replacing the waste toner bottle ..........................112 Replacing a black and color imaging kit .......................115 Replacing toner cartridges............................122...
Page 7 Contents Print quality problems.............................168 Color quality problems........................... 186 Embedded Web Server does not open..................... 189 Contacting customer support........................191 Notices......................192 Product information............................192 Edition notice..............................192 Power consumption............................197 Index......................203...
Page 8: Safety Information
Safety information Safety information Conventions Note: A note identiﬁes information that could help you. Warning: A warning identiﬁes something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
Page 9 You must use either a printer stand or printer base if you are using multiple input options. If you purchased a printer with a similar conﬁguration, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal injury or printer damage: •...
Page 10: Learning About The Printer
Caring for and maintaining the printer • Troubleshooting and solving problems Information on setting up and conﬁguring the accessibility Lexmark Accessibility Guide—This guide is available features of your printer at http://support.lexmark.com. Help using the printer software Windows or Mac Help—Open a printer software program or application, and then click Help.
Page 11: Selecting A Location For The Printer
Learning about the printer What are you looking for? Find it here The latest supplemental information, updates, and customer Lexmark support Web site— support: http://support.lexmark.com • Documentation Note: Select your country or region, and then select your product to view the appropriate support site.
Page 12: Printer Configurations
CAUTION—TIPPING HAZARD: Floor-mounted conﬁgurations require additional furniture for stability. You must use either a printer stand or printer base if you are using multiple input options. If you purchased a printer with a similar conﬁguration, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters.
Page 13: Using The Printer Control Panel
Learning about the printer Printer control panel Standard bin 250-sheet tray (Tray 1) Manual feeder Optional 650-sheet duo tray with integrated multipurpose feeder (Tray 2) Note: This tray is standard on select printer models. Optional 550-sheet tray (Tray 3) Using the printer control panel Use the Display •...
Page 14: Understanding The Colors Of The Sleep Button And Indicator Lights
Learning about the printer Use the Arrow buttons Scroll through menus, or settings on the display. Keypad Enter numbers, letters, or symbols. Sleep button Enable Sleep mode or Hibernate mode. Notes: • Pressing any hard button, attaching a device to a USB port, sending a print job, or performing a power-on reset with the main power switch wakes the printer from Sleep mode.
Page 15 Learning about the printer If the printer is installed on a network, then you can use the Embedded Web Server to do the following: • View the virtual display of the printer control panel. • Check the status of the printer supplies. •...
Page 16: Additional Printer Setup
Additional printer setup Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 17: Accessing The Controller Board
Additional printer setup Accessing the controller board CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 18 Additional printer setup Memory card connector Option card connector Reattach the cover.
Page 19: Installing A Memory Card
Additional printer setup Turn the screws clockwise to lock the cover. Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 20 Additional printer setup Align the notch (1) on the memory card with the ridge (2) on the connector. Push the memory card straight into the connector, and then push the card toward the controller board wall until it clicks into place. Close the controller board access cover.
Page 21: Installing An Optional Card
Additional printer setup Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 22: Installing Hardware Options
Additional printer setup Push the card ﬁrmly into place as shown in the illustration. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be ﬂushed against the controller board.
Page 23: Installing Optional Trays
Additional printer setup CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 24 Additional printer setup Align the printer with the 650‑sheet duo tray, and then lower the printer into place. Install the dust covers.
Page 25: Attaching Cables
Obtain a copy of the software installer package. • From the software CD that came with your printer. • Go to http://support.lexmark.com, and then select your printer and operating system. Run the installer, and then follow the instructions on the computer screen.
Page 26: Adding Available Options In The Print Driver
Additional printer setup For Macintosh users, add the printer. Note: Obtain the printer IP address from the TCP/IP section in the Network/Ports menu. Adding available options in the print driver For Windows users Open the printers folder. Select the printer you want to update, and then do the following: •...
Page 27: Preparing To Set Up The Printer On A Wireless Network
Additional printer setup You will need an Ethernet cable to connect the printer to the network and an available port where the printer can physically connect to the network. Use a new network cable when possible to avoid potential problems caused by a damaged cable.
Page 28: Connecting The Printer Using The Wireless Setup Wizard
Additional printer setup Connecting the printer using the Wireless Setup Wizard Before you begin, make sure that: • A wireless network adapter is installed in the printer and is working properly. For more information, see the instruction sheet that came with the wireless network adapter. •...
Page 29: Connecting The Printer To A Wireless Network Using The Embedded Web Server
Additional printer setup Using the Personal Identiﬁcation Number (PIN) method From the printer control panel, navigate to: > Settings > > Network/Ports > > Network [x] > > Network [x] Setup > > Wireless > > Wireless Connection Setup > >...
Page 30: Verifying Printer Setup
Additional printer setup Verifying printer setup Printing a menu settings page Print a menu settings page to review the current menu settings and to verify if the printer options are installed correctly. Note: If you have not changed any menu settings, then the menu settings page lists all the factory default settings.
Page 31: Loading Paper And Specialty Media
Loading paper and specialty media Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 136 “Storing paper” on page Setting the paper size and type From the printer control panel, navigate to: >...
Page 32: Loading The 250- And 550-Sheet Tray
Loading paper and specialty media Loading the 250‑ and 550‑sheet tray The printer has one 250-sheet tray (Tray 1) with an integrated manual feeder. The 250-sheet tray, the 650-sheet duo tray, and the 550-sheet tray support the same paper sizes and types and are loaded in the same way. CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately.
Page 33 Loading paper and specialty media Squeeze, and then slide the length guide tab to the correct position for the size of the paper being loaded. Note: Use the paper size indicators on the bottom of the tray to help position the guide. Squeeze, and then slide the width guide tab to the correct position for the size of the paper being loaded.
Page 34: Loading The 650-Sheet Duo Tray
Loading paper and specialty media Load the paper stack with the recommended printable side faceup. Place the paper guides securely against the edges of the paper. Insert the tray. From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded in the tray.
Page 35: Loading The Multipurpose Feeder
Loading paper and specialty media Length guide tab Paper size indicator Width guide tab Loading the multipurpose feeder Push the multipurpose feeder latch to the left.
Page 36 Loading paper and specialty media Open the multipurpose feeder. Pull the multipurpose feeder extender. Note: Guide the extender gently so that the multipurpose feeder is fully extended and open. Prepare the paper for loading. • Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper.
Page 37 Loading paper and specialty media Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. These envelopes may severely damage the printer. Locate the maximum paper ﬁll indicator and tab. Note: Make sure the paper or specialty media is below the maximum paper ﬁll indicator located on the paper guides.
Page 38: Loading The Manual Feeder
Loading paper and specialty media • Load envelopes with the ﬂap side up and against the right side of the paper guide. Notes: • Do not load or close the multipurpose feeder while a job is printing. • Load only one size and type of paper at a time. •...
Page 39: Linking And Unlinking Trays
Loading paper and specialty media • Load envelope with the ﬂap side up and against the right side of the paper guide. Feed paper into the manual feeder only to the point where its leading edge can contact the paper guides. Note: To achieve the best possible print quality, use only high‑quality media designed for laser printers.
Page 40: Creating A Custom Name For A Paper Type
Loading paper and specialty media • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings > Paper Menu. Change the tray settings to specify the paper size and type for the tray. •...
Page 41 Loading paper and specialty media Using the printer control panel From the printer control panel, navigate to: > Settings > > Paper Menu > > Custom Types Select a custom paper type name, and then select a paper type. Note: Paper is the factory default paper type for all user‑deﬁned custom names. Press...
Page 42: Paper And Specialty Media Guide
The printer may print at a reduced speed to prevent damage to the fuser. • For more information on card stock and labels, see the Card Stock & Label Guide on the Lexmark support Web site at http://support.lexmark.com. Using specialty media Tips on using letterhead •...
Page 43 Paper and specialty media guide Source Printing Printable Paper side orientation Manual feeder One‑sided Facedown Load the sheet with the top edge entering the printer ﬁrst. Manual feeder Two‑sided Faceup Load the sheet with the bottom edge entering the printer ﬁrst. Multipurpose feeder One‑sided Facedown...
Page 44: Tips On Using Transparencies
Paper and specialty media guide Source Printing Printable Paper side orientation Multipurpose feeder Two‑sided Faceup Load the sheet with the bottom edge entering the printer ﬁrst. Note: Check with the manufacturer or vendor to determine whether or not the preprinted letterhead is acceptable for laser printers.
Page 45: Tips On Using Labels
Print samples on labels being considered for use before buying large quantities. • For more information on label printing, characteristics, and design, see the Card Stock & Label Guide at http://support.lexmark.com. • Use labels designed speciﬁcally for laser printers. •...
Page 46: Unacceptable Paper
Paper and specialty media guide Weight The printer trays can automatically feed paper weights up to 176‑g/m (47‑lb) bond grain long paper. The multipurpose feeder can automatically feed paper weights up to 176‑g/m (47‑lb) bond grain long paper. Paper lighter than 60 g/m (16 lb) might not be stiff enough to feed properly, causing jams.
Page 47: Selecting Paper
Lexmark consistently tests its printers with recycled paper (20–100% post-consumer waste) and a variety of test paper from around the world, using chamber tests for different temperature and humidity conditions. Lexmark has found no reason to discourage the use of today's recycled office papers, but generally the following property guidelines apply to recycled paper.
Page 48: Storing Paper
Paper and specialty media guide Note: Some much smoother papers (such as premium 24 lb laser papers, 50–90 Sheffield units) and much rougher papers (such as premium cotton papers, 200–300 Sheffield units) have been engineered to work very well in laser printers, despite surface texture. Before using these types of paper, consult your paper supplier.
Page 49 Paper and specialty media guide Paper size and Standard Manual 650‑sheet duo tray 550‑sheet Duplex dimension 250‑sheet tray feeder tray mode 550‑sheet tray Multipurpose feeder 210 x 297 mm (8.3 x 11.7 in.) 148 x 210 mm (5.83 x 8.3 in.) 105 x 148 mm (4.1 x 5.8 in.) JIS B5...
Page 50 Paper and specialty media guide Paper size and Standard Manual 650‑sheet duo tray 550‑sheet Duplex dimension 250‑sheet tray feeder tray mode 550‑sheet tray Multipurpose feeder Universal 76 x 127 mm (3 x 5 in.) to 216 x 356 mm (8.5 x 14 in.) Universal 148 x 210 mm (5.8 x 8.3 in) to 216 x 356 mm...
Page 51: Supported Paper Types And Weights
Paper and specialty media guide Supported paper types and weights Notes: • Your printer model may have a 650‑sheet duo tray, which consists of a 550‑sheet tray and an integrated 100‑sheet multipurpose feeder. The 550‑sheet tray of the 650‑sheet duo tray supports the same paper as the 550‑sheet tray.
Page 52: Printing
Printing Printing Printing a document Printing from a computer Note: For labels, card stock, and envelopes, set the paper size and type in the printer before sending the print job. From the document that you are trying to print, open the Print dialog. If necessary, adjust the settings.
Page 53: Using Max Speed And Max Yield
Printing Using Max Speed and Max Yield Max Speed and Max Yield let you choose between a faster print speed and a higher toner yield. Max Yield is the factory default setting. • Max Speed—This lets you print in either black or color depending on the setting in the printer driver. The printer prints in color unless Black Only is selected in the printer driver.
Page 54: Printing From A Flash Drive
Printing Printing from a ﬂash drive Printing from a ﬂash drive Notes: • Before printing an encrypted PDF ﬁle, you will be prompted to enter the ﬁle password from the printer control panel. • You cannot print ﬁles for which you do not have printing permissions. Insert a ﬂash drive into the USB port.
Page 55: Supported Flash Drives And File Types
Printing From the printer control panel, select the document you want to print. Press the left or right arrow button to specify the number of copies for printing, and then press Notes: • Do not remove the ﬂash drive from the USB port until the document has ﬁnished printing. •...
Page 56: Printing From A Mobile Device Using Google Cloud Print
Printing from a mobile device using Lexmark Mobile Print Lexmark Mobile Print allows you to send documents and images directly to a supported Lexmark printer. Open the document, and then send or share the document to Lexmark Mobile Print. Note: Some third‑party applications may not support the send or share feature. For more information, see the documentation that came with the application.
Page 57: Printing Held Jobs
Printing Print job type Description Max Invalid PIN Limits the number of times an invalid PIN can be entered. Note: When the limit is reached, the print jobs for that user name and PIN are deleted. Conﬁdential Job Expiration Lets you hold print jobs in the computer until you enter the PIN from the printer control panel.
Page 58: Printing Information Pages
Printing Printing information pages Printing a font sample list From the printer control panel, navigate to: > Settings > > Reports > > Print Fonts Press the up or down arrow button to select the font setting. Press Note: The PPDS fonts appear only when the PPDS data stream is activated. Printing a directory list From the printer control panel, navigate to: >...
Page 59: Understanding The Printer Menus
Understanding the printer menus Understanding the printer menus Menus list Note: Some menus are available only in some printer models. Supplies Paper Menu Reports Network/Ports Cyan Cartridge Default Source Menu Settings Page Active NIC Magenta Cartridge Paper Size/Type Device Statistics Standard Network or Network [x] Yellow Cartridge Network Setup Page...
Page 60: Paper Menu
Understanding the printer menus Waste Toner Bottle View the status of the waste toner bottle. Near Full Replace Missing Imaging Kit View the status of the imaging kit. Replace Black Imaging Kit Replace Color Imaging Kit Maintenance Kit View the status of the maintenance kit. Replace Paper menu Default Source menu...
Page 61 Understanding the printer menus Tray [x] Type Specify the type of the paper loaded in each tray. Plain Paper Notes: Card Stock • Plain Paper is the factory default setting for Tray 1. Transparency Custom Type [x] is the factory default setting for all other trays. Recycled •...
Page 62 Understanding the printer menus Multipurpose Feeder Type Specify the type of the paper loaded in the multipurpose feeder. Plain Paper Notes: Card Stock • Custom [x] is the factory default setting. Transparency • From the Paper menu, set Conﬁgure MP to Cassette in order for Recycled Multipurpose Feeder Type to appear as a menu.
Page 63: Configure Mp Menu
Understanding the printer menus Manual Envelope Size Specify the size of the envelope being manually loaded. 7 3/4 Envelope Note: 10 Envelope is the U.S. factory default setting. DL Envelope is the 9 Envelope international factory default setting. 10 Envelope DL Envelope C5 Envelope B5 Envelope...
Page 64: Paper Texture Menu
Understanding the printer menus Paper Texture menu Plain Texture Specify the relative texture of the plain paper loaded. Smooth Note: Normal is the factory default setting. Normal Rough Card Stock Texture Specify the relative texture of the card stock loaded. Smooth Notes: Normal...
Page 65: Paper Weight Menu
Understanding the printer menus Colored Texture Specify the relative texture of the colored paper loaded. Smooth Note: Normal is the factory default setting. Normal Rough Light Texture Specify the relative texture of the light paper loaded. Smooth Note: Normal is the factory default setting. Normal Rough Heavy Texture...
Page 66 Understanding the printer menus Glossy Weight Specify the relative weight of the glossy paper loaded. Light Note: Normal is the factory default setting. Normal Heavy Labels Weight Specify the relative weight of the labels loaded. Light Note: Normal is the factory default setting. Normal Heavy Bond Weight...
Page 67: Paper Loading Menu
Understanding the printer menus Paper Loading menu Recycled Loading Determine and set two‑sided printing for all print jobs that specify Recycled as the paper type. Duplex Glossy Loading Determine and set two‑sided printing for all print jobs that specify Glossy as the paper type. Duplex Bond Loading Determine and set two‑sided printing for all print jobs that specify...
Page 68: Custom Types Menu
Understanding the printer menus Custom Types menu Custom Type [x] Associate a paper or specialty media type with a factory default Custom Type [x] name or a user‑deﬁned custom name created in the Embedded Paper Web Server or MarkVision Professional. Card Stock Transparency Notes:...
Page 69: Reports Menu
Understanding the printer menus Feed Direction Specify the feed direction if the paper can be loaded in either direction. Short Edge Long Edge Notes: • Short Edge is the factory default setting. • Long Edge appears only when the longest edge is shorter than the maximum width supported in the tray.
Page 70: Network/Ports Menu
Understanding the printer menus Network/Ports menu Active NIC menu Menu item Description Active NIC Notes: Auto • Auto is the factory default setting. [list of available network cards] • This menu item appears only if an optional network card is installed. Standard Network or Network [x] menu Note: Only active ports appear in this menu.
Page 71: Reports Menu
Understanding the printer menus Network Buffer Set the size of the network input buffer. Auto Notes: 3KB to [maximum size allowed] • Auto is the factory default setting. • The maximum size allowed depends on the amount of memory in the printer, the size of the other link buffers, and whether Resource Save is set to On or Off.
Page 72: Network Card Menu
Understanding the printer menus Network Card menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > Network Card • Network/Ports > Network [x] > Network [x] Setup > Network Card View Card Status View the connection status of the wireless network adapter.
Page 73: Ipv6 Menu
Understanding the printer menus Enable DHCP Specify the DHCP address and parameter assignment. Note: On is the factory default setting. Enable RARP Specify the RARP address assignment setting. Note: Off is the factory default setting. Enable BOOTP Specify the BOOTP address assignment setting. Note: On is the factory default setting.
Page 74: Wireless Menu
Understanding the printer menus Enable IPv6 Enable IPv6 in the printer. Note: On is the factory default setting. Auto Conﬁguration Specify whether or not the network adapter accepts the automatic IPv6 address conﬁguration entries provided by a router. Note: On is the factory default setting. Set Hostname Set the host name.
Page 75: Appletalk Menu
Understanding the printer menus Choose Network Select an available network for the printer to use. View Signal Quality View the quality of the wireless connection. View Security Mode View the encryption method for the wireless network. AppleTalk menu To access the menu, navigate to either of the following: •...
Page 76 Understanding the printer menus PS SmartSwitch Set the printer to automatically switch to PS emulation when a print job received through a USB port requires it, regardless of the default printer language. Notes: • On is the factory default setting. •...
Page 77: Smtp Setup Menu
Understanding the printer menus SMTP Setup menu Primary SMTP Gateway Specify SMTP server gateway and port information. Note: 25 is the default SMTP gateway port. Primary SMTP Gateway Port Secondary SMTP Gateway Secondary SMTP Gateway Port SMTP Timeout Specify the amount of time in seconds before the server stops trying to send an e‑mail.
Page 78: Security Menu
Understanding the printer menus Security menu Conﬁdential Print menu Max Invalid PIN Limit the number of times an invalid PIN can be entered. Notes: 2–10 • This menu appears only when a formatted, non-defective printer hard disk is installed. • Once the limit is reached, the print jobs for that user name and PIN are deleted.
Page 79: Security Audit Log Menu
Understanding the printer menus Wiping Mode Specify the mode for erasing temporary data ﬁles. Auto Automatic Method Mark all disk space used by a previous print job. This method does not permit the ﬁle system to reuse this space until it has been cleared. Single pass Multiple pass Notes:...
Page 80: Settings Menu
Understanding the printer menus Manually Set Date and Time Enter the date and time. Notes: • Date/Time is set in YYYY-MM-DD HH:MM:SS format. • Manually setting the date and time sets “Enable NTP” (Network Time Protocol) to On. Time Zone Select the time zone.
Page 81 Understanding the printer menus Show Supply Estimates View the estimates of the supplies on the control panel, Embedded Web Server, menu settings, and device statistics Show estimates reports. Do not show estimates Note: Show estimates is the factory default setting. Eco-Mode Minimize the use of energy, paper, or specialty media.
Page 82 Understanding the printer menus Paper Sizes Specify the unit of measurement for paper sizes. U.S. Notes: Metric • U.S. is the factory default setting. • The initial setting is determined by your country or region selection in the initial setup wizard. Displayed Information Specify what is displayed on the upper corners of the home screen.
Page 83 Understanding the printer menus Displayed Information (continued) Customize the displayed information for certain menus. Paper Jam Select from the following options: Load Paper Display Service Errors Message to display Default Alternate Default [text entry] Alternate [text entry] Notes: • No is the factory default setting for Display. •...
Page 84 Understanding the printer menus Show Bookmarks Specify whether bookmarks are displayed from the Held Jobs area. Note: Yes is the factory default setting. Web Page Refresh Rate Specify the number of seconds between Embedded Web Server refreshes. 30–300 Note: 120 is the factory default setting. Contact Name Specify a contact name.
Page 85 Understanding the printer menus Timeouts Set the amount of time the printer waits before it enters Hibernate mode. Hibernate Timeout Disabled Note: 3 days is the factory default setting. 20 minutes 1–3 hours 6 hours 1–3 days 1–2 weeks 1 month Hibernate Timeout on Connection Set the printer to Hibernate mode even if there is an active Ethernet connection.
Page 86 Understanding the printer menus Error Recovery Set the printer to restart when an error occurs. Auto Reboot Note: Reboot always is the factory default setting. Reboot when idle Reboot always Reboot never Error Recovery Determine the number of automatic reboots the printer can perform.
Page 87: Setup Menu
Understanding the printer menus Press and Hold Sleep Button Determine how the printer, while in idle state, reacts to a long press of the Sleep button. Do Nothing Sleep Note: Do Nothing is the factory default setting. Hibernate Factory Defaults Use the printer factory default settings.
Page 88: Finishing Menu
Understanding the printer menus Resource Save Specify how the printer handles temporary downloads, such as fonts and macros stored in the RAM, when the printer receives a job that requires more than the available memory. Note: Off is the factory default setting. This sets the printer to retain the downloads only until memory is needed.
Page 89: Quality Menu
Understanding the printer menus Separator Source Specify the paper source for the separator sheet. Tray [x] Note: Tray 1 (standard tray) is the factory default setting. MP Feeder Paper Saver Print multiple pages on a single sheet of paper. Notes: 2‑Up •...
Page 90 Understanding the printer menus Color Correction Adjust the color output on the printed page. Auto Notes: • Auto is the factory default setting. This applies different color conversion Manual tables to each object on the printed page. • Off turns off color correction. •...
Page 91 Understanding the printer menus RGB Saturation Adjust saturation in color outputs. 0–5 Note: 0 is the factory default setting. Color Balance Adjust color in printed output by increasing or decreasing the amount of toner being used for each color. Cyan ‑5 to 5 Note: 0 is the factory default setting.
Page 92: Utilities Menu
Understanding the printer menus Manual Color (continued) Customize the CMYK color conversions. CMYK Image Select from the following options: CMYK Text US CMYK CMYK Graphics Euro CMYK Vivid CMYK Notes: • US CMYK is the factory default setting. This applies a color conversion table that tries to produce output that matches SWOP color output.
Page 93: Xps Menu
Understanding the printer menus Activate Hex Trace Assist in isolating the source of a print job problem. Notes: • When activated, all data sent to the printer is printed in hexadecimal and character representation, and control codes are not executed. •...
Page 94: Pcl Emul Menu
Understanding the printer menus PCL Emul menu Font Source Specify the set of fonts used by the Font Name menu. Resident Notes: Disk • “Resident” is the factory default setting. Resident shows the factory Download default set of fonts downloaded in the RAM. Flash •...
Page 95 Understanding the printer menus PCL Emulation Settings Specify the orientation of text and graphics on the page. Orientation Notes: Portrait • Portrait is the factory default setting. Portrait prints text and graphics Landscape parallel to the short edge of the page. •...
Page 96: Ppds Menu
Understanding the printer menus Tray Renumber Conﬁgure the printer to work with printer software or programs that use different source assignments for trays and feeders. Assign MP Feeder Notes: None • “Off” is the factory default setting. 0–199 • “None” ignores the Select Paper Feed command. This option Assign Tray [x] appears only when it is selected by the PCL 5 interpreter.
Page 97 Understanding the printer menus Menu item Description Lines per Page Sets the number of lines that print on each page 1–255 Notes: • 64 is the factory default setting. • The printer sets the amount of space between each line based on the Lines per Page, Paper Size, and Orientation settings.
Page 98: Html Menu
Understanding the printer menus Menu item Description Auto LF after CR Speciﬁes whether the printer automatically performs a line feed (LF) after a carriage return (CR) control command Notes: • Off is the factory default setting. • Settings are duplicated in the PCL Emulation menu. HTML menu Font Name Joanna MT...
Page 99: Image Menu
Understanding the printer menus Scale Scale the default font for HTML documents. 1–400% Notes: • 100% is the factory default setting. • Scaling can be increased in 1% increments. Orientation Set the page orientation for HTML documents. Portrait Note: Portrait is the factory default setting. Landscape Margin Size Set the page margin for HTML documents.
Page 100: Help Menu
Understanding the printer menus Help menu Menu item Description Print All Guides Prints all the guides Color Quality Provides information about solving color quality issues Print Quality Provides information about solving print quality issues Printing Guide Provides information about loading paper and other specialty media Media Guide Provides a list of the paper sizes supported in trays and feeders Print Defects Guide...
Page 101: Saving Money And The Environment
Saving money and the environment Saving money and the environment Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impact on the environment. We design with the environment in mind, engineer our packaging to reduce materials, and provide collection and recycling programs.
Page 102: Reducing Printer Noise
Saving money and the environment Use the factory default settings for all settings associated with Eco‑Mode. This setting supports the performance speciﬁcations for your printer. Energy Reduce energy use, especially when the printer is idle. Notes: • Printer engine motors do not start until a job is ready to print. You may notice a short delay before the ﬁrst page is printed.
Page 103: Adjusting Sleep Mode
Saving money and the environment Adjusting Sleep mode From the control panel, navigate to: > Settings > > Settings > > General Settings > > Timeouts > > Sleep Mode > In the Sleep Mode ﬁeld, select the number of minutes the printer is idle before it enters Sleep mode. Apply the changes.
Page 104: Using Schedule Power Modes
Saving money and the environment Using the printer control panel From the printer control panel, navigate to: > Settings > > Settings > > General Settings > > Timeouts > > Hibernate Timeout > Select the amount of time the printer waits after a print job is processed before it enters Hibernate mode. Press Using Schedule Power Modes Schedule Power Modes lets you schedule when the printer goes into a reduced power state or into the Ready...
Page 105: Recycling
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle the box.
Page 106: Securing The Printer
Securing the printer Securing the printer Using the security lock feature The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data.
Page 107: Erasing Volatile Memory
You can also see the Embedded Web Server — Security: Administrator’s Guide for additional information: Go to www.lexmark.com, and then navigate to Support & Downloads > select your printer. Click the Manuals tab, and then select Embedded Web Server — Security: Administrator’s Guide.
Page 108: Maintaining The Printer
Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance periodically, or to replace parts and supplies, may cause damage to your printer. Cleaning the printer CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
Page 109: Estimated Number Of Remaining Pages
Damage caused by the use of third-party supplies or parts is not covered by the warranty. All life indicators are designed to function with Lexmark supplies and parts, and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the intended life may damage your Lexmark printer or its associated components.
Page 110 Black 70C0H10 Cyan 70C0H20 Magenta 70C0H30 Yellow 70C0H40 For more information on countries located in each region, go to www.lexmark.com/regions. CS417 Return program cartridges Item United States European Rest of Latin America Rest of Asia Australia and and Canada Economic...
Page 111: Ordering Imaging Kits
71B4HM0 71B3HM0 71B6HM0 Yellow 71B1HY0 71B2HY0 71B5HY0 71B4HY0 71B3HY0 71B6HY0 For more information on countries located in each region, go to www.lexmark.com/regions. CS417 Regular cartridges Item Worldwide High yield regular toner cartridges Black 71B0H10 Cyan 71B0H20 Magenta 71B0H30 Yellow 71B0H40 For more information on countries located in each region, go to www.lexmark.com/regions.
Page 112: Replacing Supplies
Maintaining the printer • Salty air • Corrosive gases • Heavy dust Replacing supplies Replacing the waste toner bottle Top door Waste toner bottle Right side cover Front door Unpack the replacement waste toner bottle. Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 113 Maintaining the printer Open the top door. Remove the right side cover.
Page 114 Maintaining the printer Remove the waste toner bottle. Pack the used waste toner bottle. For more information, see “Recycling Lexmark products” on page 105. Insert the replacement waste toner bottle.
Page 115: Replacing A Black And Color Imaging Kit
Maintaining the printer Insert the right side cover. Close the top door. Close the front door. Replacing a black and color imaging kit Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 116 Maintaining the printer Open the top door. Remove the toner cartridges. Remove the right side cover.
Page 117 Maintaining the printer Remove the waste toner bottle. Lift the blue levers on the imaging kit, and then pull the imaging kit until it stops. Press down the blue lever, and then grasp the green handles on the sides to pull out the imaging kit.
Page 118 Black imaging kit includes the imaging kit and the black developer unit. Pack the used imaging kit. For more information, see “Recycling Lexmark products” on page 105. Note: When replacing the black imaging kit, save the cyan, magenta, and yellow developer units. Dispose only the black developer unit.
Page 119 Maintaining the printer Remove the red packing strip and the attached fabric from the developer units. Insert the yellow, cyan, magenta, and black developer units into the matching color slots. Remove the red packing strip from the imaging kit. Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging kit. Doing so may affect the quality of future print jobs.
Page 120 Maintaining the printer Align, and then insert the imaging kit. Push the blue levers down until the imaging kit is fully seated into place.
Page 121 Maintaining the printer Insert the waste toner bottle. Insert the right side cover.
Page 122: Replacing Toner Cartridges
Close the top door. Close the front door. Replacing toner cartridges Warning—Potential Damage: Damage caused by use of a non‑Lexmark toner cartridge is not covered under warranty. Note: Reduced print quality may result from using non‑Lexmark toner cartridges. Slide the release latch on the right side of the printer, and then open the top door.
Page 123 Maintaining the printer Remove the toner cartridge by lifting the handle, and then gently pulling it away from the imaging kit. Unpack the new toner cartridge, and then remove its packaging.
Page 124: Replacing A Developer Unit
Close the top door. Seal the used toner cartridge in the bag that the replacement toner cartridge came in before disposing. For more information, see “Recycling Lexmark products” on page 105. Replacing a developer unit Replace the developer unit when a print quality defect occurs or when damage occurs to the printer.
Page 125 Maintaining the printer Open the top door. Remove the toner cartridges.
Page 126 Maintaining the printer Remove the right side cover. Remove the waste toner bottle. Lift the blue levers on the imaging kit, and then pull the imaging kit until it stops.
Page 127 Maintaining the printer Press down the blue lever, and then grasp the green handles on the sides to pull out the imaging kit. Warning—Potential Damage: Do not touch the underside of the imaging kit. This could damage the imaging kit. Remove the used developer unit.
Page 128 Maintaining the printer Remove the red shipping cover from the developer unit. Insert the developer unit. Align, and then insert the imaging kit.
Page 129 Maintaining the printer Push the blue levers down until the imaging kit is fully seated into place. Insert the waste toner bottle.
Page 130: Moving The Printer
Close the front door. Pack the used developer unit in the bag that the replacement developer unit came in before disposing. For more information, see “Recycling Lexmark products” on page 105. Moving the printer Moving the printer to another location CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or...
Page 131: Shipping The Printer
Maintaining the printer CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, use only the power cord provided with this product or the manufacturer's authorized replacement. CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal injury or printer damage: •...
Page 132: Managing The Printer
This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server — Security: Administrator's Guide on the Lexmark support Web site at http://support.lexmark.com.
Page 133: Configuring Supply Notifications From The Embedded Web Server
Managing the printer Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Reports, and then click the type of report you want to view.
Page 134: Modifying Confidential Print Settings
Managing the printer Modifying conﬁdential print settings Open a Web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 135 Managing the printer Warning—Potential Damage: Restoring factory defaults returns most printer settings to the original factory default settings. Exceptions include the display language, custom sizes and messages, and network/port menu settings. All downloads stored in the RAM are deleted. Downloads stored in the ﬂash memory or in the printer hard disk are not affected.
Page 136: Clearing Jams
Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies ﬂat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. •...
Page 137: Identifying Jam Locations
Clearing jams • Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes. • Push the tray ﬁrmly into the printer after loading paper. Use recommended paper • Use only recommended paper or specialty media. •...
Page 138: Paper Jam In The Standard Bin
Clearing jams Jam location Manual feeder Multipurpose feeder Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed. Paper jam in the front door Paper jam in the fuser Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot.
Page 139 Clearing jams • Below the fuser • In the fuser access door Close the front door.
Page 140: Paper Jam In Trays
Clearing jams Paper jam in the duplex unit Open the front door. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the front door. Paper jam in trays Pull out the tray.
Page 141: Paper Jam In The Manual Feeder
Clearing jams Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. Paper jam in the manual feeder Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 142: Paper Jam In The Multipurpose Feeder
Clearing jams Insert the tray. Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Flex, fan, and align the paper edges before loading.
Page 143 Clearing jams Reload paper.
Page 144: Troubleshooting
Troubleshooting Troubleshooting Understanding the printer messages Adjusting color Wait for the process to complete. Change [paper source] to [custom type name] Try one or more of the following: • Load the correct size and type of paper in the tray, and then select Finished changing paper on the printer control panel to clear the message and continue printing.
Page 145 Troubleshooting [Color] cartridge low [88.xy] You may need to order a toner cartridge. If necessary, select Continue to clear the message and continue printing. For non‑touch‑screen printer models, press to conﬁrm. [Color] cartridge nearly low [88.xy] If necessary, select Continue on the printer control panel to clear the message and continue printing. For non‑touch‑screen printer models, press to conﬁrm.
Page 146 Troubleshooting Complex page, some data may not have printed [39] Try one or more of the following: • From the printer control panel, select Continue to ignore the message and continue printing. For non‑touch‑screen printer models, press to conﬁrm. • Cancel the current print job.
Page 147 Troubleshooting Incorrect paper size, open [paper source] [34] Note: The paper source can be a tray or a feeder. Try one or more of the following: • Load the correct size of paper in the paper source. • From the printer control panel, select Continue to clear the message and print using a different paper source.
Page 148 Troubleshooting Load [paper source] with [custom type name] Try one or more of the following: • Load the tray or feeder with the correct size and type of paper. • To use the tray with the correct paper size or type, select Finished loading paper on the printer control panel.
Page 149 • Cancel the current job. Maintenance kit low [80.xy] You may need to order a maintenance kit. For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact customer support, and then report the message. If necessary, select Continue to clear the message and continue printing. For non‑touch‑screen printer models, press to conﬁrm.
Page 150 The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third- party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Page 151 Troubleshooting All life indicators are designed to function with Lexmark supplies and parts, and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the intended life may damage your Lexmark printer or its associated components.
Page 152 Note: If you do not have a replacement imaging kit, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace defective [color] cartridge [31.xy] Replace the defective toner cartridge to clear the message. For more information, see the instruction sheet that came with the supply.
Page 153 Remove the indicated imaging kit, and then install a supported one to clear the message. Note: If you do not have a replacement imaging kit, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace waste toner bottle [82.xy] Replace the waste toner bottle to clear the message.
Page 154 • Turn off the printer and then turn it back on. • Update the network ﬁrmware in the printer or print server. For more information, visit the Lexmark support Web site at http://support.lexmark.com. Standard USB port disabled [56] From the printer control panel, select Continue to clear the message. For non‑touch‑screen printer models, press to conﬁrm.
Page 155: Solving Printer Problems
Troubleshooting Connect the power cord to a properly grounded electrical outlet. Turn the printer back on. Unformatted ﬂash detected [53] Try one or more of the following: • From the printer control, select Continue to stop the defragmentation and continue printing. For non‑touch‑screen printer models, press to conﬁrm.
Page 156 Troubleshooting Action Step 4 Unplug the other Go to step 5. electrical equipment, Check other electrical equipment plugged into the electrical outlet. and then turn on the printer. If the printer Does other electrical equipment work? does not work, then reconnect the other electrical equipment.
Page 157 Troubleshooting Action Step 11 Go to step 12. Install the correct printer driver. Check the installed printer driver. Is the correct printer driver installed? Step 12 The problem is Contact customer solved. support. Turn off the printer, then wait for about 10 seconds, and then turn the printer back on.
Page 158 Troubleshooting Cannot detect internal option Action Step 1 The problem is Go to step 2. solved. Turn off the printer, then wait for about 10 seconds, and then turn on the printer. Does the internal option operate correctly? Step 2 Go to step 3.
Page 159 Troubleshooting Tray problems Action Step 1 The problem is Go to step 2. solved. Pull out the tray, and then do one or more of the following: • Check for paper jams or misfeeds. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray.
Page 160 Troubleshooting Paper feed problems Jammed pages are not reprinted Action The problem is Contact customer Turn on jam recovery. solved. support. From the printer control panel, navigate to: Settings > General Settings > Print Recovery > Jam Recovery Select On or Auto. Depending on your printer model, press or touch Submit.
Page 161: Solving Home Screen Application Problems
Troubleshooting Action Step 3 Contact customer The problem is support. solved. Review the tips on avoiding jams. For more information, see “Avoiding jams” on page 136. Follow the recommendations, and then resend the print job. Do paper jams still occur frequently? Paper jam message remains after jam is cleared Action Contact...
Page 162: Solving Print Problems
Troubleshooting Action Step 2 The problem is Contact customer solved. support. Resolve the error. Is the application working now? Solving print problems Printing problems Incorrect characters print Action Step 1 Deactivate Hex Go to step 2. Trace mode. Make sure the printer is not in Hex Trace mode. Note: If Ready Hex appears on the printer display, then turn off the printer, and then turn it back on to deactivate Hex Trace mode.
Page 163 Troubleshooting Action Step 3 The problem is Go to step 4. solved. Depending on your operating system, open Printing Preferences or the Print dialog, and then specify the paper type. Resend the print job. Did the job print from the correct tray or on the correct paper? Step 4 The problem is Contact...
Page 164 Troubleshooting Printing slows down Notes: • When printing using narrow paper, the printer prints at a reduced speed to prevent damage to the fuser. • The printer speed may be reduced if printing for long periods of time, or printing at elevated temperatures.
Page 165 Remove, and then reinstall the printer software. For more information, see “Installing the printer software” on page Note: The printer software is available at http://support.lexmark.com. Resend the print job. Do the jobs print? Print job takes longer than expected Action...
Page 166 Troubleshooting Action Step 4 The problem is Go to step 5. solved. Disable the Page Protect feature. From the printer control panel, navigate to: Settings > General Settings > Print Recovery > Page Protect > Off Resend the print job. Did the job print? Step 5 The problem is...
Page 167 Troubleshooting Action The problem is Check if the distance between the defects is equal to one of Check if the solved. the following: distance between the • 25.1 mm (0.98 in.) defects is equal • 29.8 mm (1.17 in.) to one of the •...
Page 168: Print Quality Problems
Troubleshooting Action Step 2 The problem is Contact customer solved. support. From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the trays to be linked. Note: The paper size and type must match for trays to be linked.
Page 169 Troubleshooting Action Step 1 Go to step 2. Select a font that is supported by the Print a font sample list to check if the fonts you are using are printer. supported by the printer. From the printer control panel, navigate to any of the following: •...
Page 170 Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper size and type in the • Paper menu to match the paper loaded in the tray. From the printer control panel, change the Does the paper size match the paper loaded in the tray?
Page 171 Troubleshooting Action Step 1 The problem is Go to step 2. solved. Reduce the toner darkness. From the Quality menu on the printer control panel, reduce the toner density. Note: 4 is the factory default setting. Resend the print job. Did the gray background disappear? Step 2 The problem is...
Page 172 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Remove, and then reinstall the imaging kit. Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the underside of the imaging kit.
Page 173 Troubleshooting Action Step 3 The problem is Contact customer solved. support. Depending on your operating system, specify the paper size from Printing Preferences or from the Print dialog. Resend the print job. Are the margins correct? Paper curl Action Step 1 Go to step 2.
Page 174 Troubleshooting Print is too dark Action Step 1 Go to step 2. The problem is solved. From the Quality menu on the printer control panel, select Color Adjust. Resend the print job. Is the print still too dark? Step 2 Go to step 3.
Page 175 Troubleshooting Action Step 6 Go to step 7. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Is the print still too dark? Step 7 Contact...
Page 176 Troubleshooting Action Step 4 Go to step 5. The problem is solved. Depending on your operating system, specify the paper type, texture, and weight from Printing Preferences or from the Print dialog. Resend the print job. Is the print still too light? Step 5 From the printer Go to step 5.
Page 177 Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper size and type in the • Paper menu to match the paper loaded in the tray. Specify the paper size from the tray settings to match Is the tray set to the size and type of the paper loaded in the tray?
Page 178 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Check if there is packing material left on the imaging kit. Remove the imaging kit. Check if the packing material is properly removed from the imaging kit. Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes.
Page 179 Troubleshooting Shadow images appear on prints Leading edge A B C D A B C D A B C D A B C D Trailing edge Action Step 1 Go to step 2. Load paper with the correct paper type Check if the paper loaded in the tray has the correct paper type and weight in the and weight.
Page 180 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the size of the paper loaded. Resend the print job. Is the print still skewed? Step 2 Contact customer...
Page 181 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Do streaked horizontal lines appear on prints? Step 4 Go to step 5.
Page 182 Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper texture, type, and • weight in the Paper menu to match the paper loaded in the tray. Specify the paper texture, type, and weight from the...
Page 183 Troubleshooting Transparency print quality is poor Action Step 1 Go to step 2. Set the paper type to Transparency. From the printer control panel, set the paper type in the Paper menu to match the paper loaded in the tray. Is the paper type for the tray set to Transparency? Step 2 Contact...
Page 184 Troubleshooting Toner rubs off Leading edge Trailing edge Action Step 1 Go to step 2. Specify the paper type, texture, and From the Paper menu on the printer control panel, check the paper weight from the tray type, texture, and weight. settings to match the paper loaded in the Do the paper type, texture, and weight match the paper loaded in...
Page 185 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Check if you are using a recommended type of paper. Load paper source with a recommended type of paper. Resend the print job. Do vertical voids appear on prints? Step 4 Go to step 5.
Page 186: Color Quality Problems
Troubleshooting Color quality problems FAQ about color printing What is RGB color? Red, green, and blue light can be added together in various amounts to produce a large range of colors observed in nature. For example, red and green can be combined to create yellow. Televisions and computer monitors create colors in this manner.
Page 187 Troubleshooting Object type Color conversion tables RGB Image • Vivid—Produces brighter, more saturated colors and may be applied to all incoming color formats. RGB Text • sRGB Display—Produces an output that approximates the RGB Graphics colors displayed on a computer monitor. Note: Black toner usage is optimized for printing photographs.
Page 188 Troubleshooting What are detailed color samples and how do I access them? Detailed color samples sets are available only through the Embedded Web Server of a network printer. A detailed Color Samples set contains a range of shades that are similar to a user‑deﬁned RGB or CMYK value. The likeness of the colors in the set is dependent on the value entered in the RGB or CMYK Increment box.
Page 189: Embedded Web Server Does Not Open
Troubleshooting The color of the print does not match the color of the original ﬁle Note: The color conversion tables used in Auto Color Correction mode generally approximate the colors of a standard computer monitor. However, because of technology differences that exist between printers and monitors, there are many colors that can also be affected by monitor variations and lighting conditions.
Page 190 Troubleshooting Action Step 2 The problem is Go to step 3. solved. Make sure the printer IP address is correct. View the printer IP address: • From the TCP/IP section in the Network/Ports menu • By printing a network setup page or menu settings page, and then ﬁnding the TCP/IP section Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 191: Contacting Customer Support
Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.
Page 192: Notices
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 193 All licensing notices associated with this product can be viewed from the root directory of the installation software CD. Trademarks Lexmark, the Lexmark logo, MarkNet, and MarkVision are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries. Google Cloud Print is a trademark of Google Inc.
Page 194 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a...
Page 195 The WEEE logo signiﬁes speciﬁc recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Page 196 ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certiﬁed to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as conﬁgured when shipped by Lexmark.
Page 197: Power Consumption
Notices Laser notice The printer is certiﬁed in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for Class I (1) laser products, and elsewhere is certiﬁed as a Class I laser product conforming to the requirements of IEC 60825-1: 2014.
Page 198 The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity.
Page 199 The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 200 This limited warranty applies to this product only if it was originally purchased for your use, and not for resale, from Lexmark or a Lexmark Remarketer, referred to in this statement as “Remarketer.” Limited warranty Lexmark warrants that this product: —Is manufactured from new parts, or new and serviceable used parts, which perform like new parts...
Page 201 Notices If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option). If this product is a feature or option, this statement applies only when that feature or option is used with the product for which it was intended.
Page 202 Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.
Page 203: Index
Index Index conﬁdential print jobs 56 Numerics Conﬁdential Print menu 78 250‑sheet tray cables Conﬁguration change, some held loading 32 Ethernet 25 jobs were not restored [57] 146 550‑sheet tray USB 25 conﬁguration information installing 23 canceling a print job wireless network 27 loading 32 from the computer 58...
Page 204 Index custom paper type Embedded Web Server — assigning 40 Security: Administrator's Guide General Settings menu 80 custom paper type name where to ﬁnd 132 Google Cloud Print creating 40 Embedded Web Server — using 56 Custom Type [x] Security: Administrator’s Guide green settings assigning a paper type 40 where to ﬁnd 107...
Page 205 ﬁnd 132 type] [paper size] 148 Help 100 noise emission levels 195 Load Manual Feeder with HTML 98 Non-Lexmark [supply type], see [custom string] 149 Image 99 User's Guide [33.xy] 150 Load Manual Feeder with IPv6 73 non‑volatile memory 106...
Page 206 Embedded toner rubs off 184 installing 21 Web Server 108 transparency print quality is options using genuine Lexmark 109 poor 183 550‑sheet tray 23 parts and supplies, status of uneven print density 185 650‑sheet duo tray 23...
Page 207 Network [x] software error [58] 154 Change [paper source] to [54] 150 Unformatted ﬂash detected [paper type] [paper size] 144 Non-Lexmark [supply type], see [53] 155 Close door 144 User's Guide [33.xy] 150 Unsupported USB hub, please Complex page, some data may Not enough free space in ﬂash...
Page 208 101 safety information 8, 9 using 47, 101 storing 111 Schedule Power Modes recycling using genuine Lexmark 109 using 104 Lexmark packaging 105 using recycled paper 101 security Lexmark products 105 Supplies menu 59 modifying conﬁdential print...
Page 209 Index tips on using 44 print irregularities 176 vertical voids appear on trays print is too dark 174 prints 184 linking 39 print is too light 175 viewing unlinking 39 printer is printing solid black reports 132 troubleshooting pages 178 volatile memory 106 an application error has repeating print defects 166...

This manual is also suitable for:

Cs410 series

Lexmark CS417 User Manual

Safety Information

Learning about the Printer

Additional Printer Setup

Loading Paper and Specialty Media

Paper and Specialty Media Guide

Printing

Understanding the Printer Menus

Saving Money and the Environment

Securing the Printer

Maintaining the Printer

Managing the Printer

Clearing Jams

Troubleshooting

Notices

Index

Quick Links

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Summary of Contents for Lexmark CS417

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Table of Contents