Software; Diagnostic Programs Provided With Your Computer; Ibm Update Connector; Using Electronic Services - IBM NetVista 6644 User Manual

Software

Your computer comes with several software programs to help you solve problems
or find answers to your questions.

Diagnostic programs provided with your computer

Your computer comes with a set of diagnostic programs to help you identify
computer problems: PC-Doctor for Windows and IBM Enhanced Diagnostics.
PC-Doctor for Windows works through the Windows operating system to
diagnose hardware and report operating-system-controlled settings that can
cause hardware problems. You might have to install PC-Doctor for Windows from
the Software Selections CD before you can use it. IBM Enhanced Diagnostics is an
enhanced version of the DOS-based PC-Doctor program. IBM Enhanced
Diagnostics performs tests directly on the hardware, independent of the Windows
operating system. You run IBM Enhanced Diagnostics directly from the Product
Recovery CD. Make sure you run both of these programs before you contact the
IBM PC HelpCenter® for technical support. For more information about
installing or using the diagnostic programs, see the "Troubleshooting" information
in the documentation that comes with your computer.

IBM Update Connector

With IBM Update Connector, you can connect to the IBM PC HelpCenter
technical-support center to receive and download updates for some of the
software that comes with your computer. After you have received the files, you
can begin the automated installation process. IBM Update Connector is available
to registered IBM customers during the warranty period at no charge. Telephone
line charges might apply.

Using electronic services

There are many ways to receive technical support and information. When you
use electronic support, the only charges that typically apply are the ones you pay
to your telephone company or to the company you use to log onto the World Wide
Web (your Internet service provider). Here are some of the electronic support
options that you can use.

The World Wide Web

You can link to the IBM Personal Computing Support page to search for technical
tips, download device-driver updates, and find out about many other things.
The address for the IBM Personal Computing Support page is:
http://www.ibm.com/pc/support
From the IBM Personal Computing Support page, in the Quick Path field, type
your four-digit machine type, and click Go.
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User Guide