Return Authorization Procedure - Krell Industries Showcase Owner's Reference Manual

Return Authorization Procedure

HOW TO EXPEDITE
SERVICE
HOW TO RETURN
A PRODUCT
IMPORTANT
HOW TO PURCHASE
ADDITIONAL PACKING
SERIAL NUMBER
Krell Showcase Processor
If you believe there is a problem with your component, please con-
tact your dealer, distributor, or the Krell factory to discuss the problem
before you return the component for repair. To expedite service, you
may wish to complete and e-mail the Service Request Form in the
Service section of our website at:
http://www.krellonline.com
To contact the Krell Service Department:
TEL 203-799-9954
Monday-Friday, 9:00
FAX 203-799-9796
E-MAIL service@krellonline.com
WEB SITE http://www.krellonline.com
To return a product to Krell, please follow this procedure so that we
may serve you better:
1. Obtain a Return Authorization Number (R/A number) and ship-
ping address from the Krell Service Department.
2. Insure and accept all liability for loss or damage to the product
during shipment to the Krell factory and ensure all freight (ship-
ping) charges are prepaid.
The product may also be hand delivered if arrangements with the
Service Department have been made in advance. Proof of purchase
will be required for warranty validation at the time of hand delivery.
Use the original packaging to ensure the safe transit of the product to
the factory, dealer, or distributor. Krell may, at its discretion, return a
product in new packaging and bill the owner for such packaging if the
product received by Krell was boxed in nonstandard packaging or if
the original packaging was so damaged that it was unuseable. If Krell
determines that new packaging is required, the owner will be notified
before the product is returned.
To purchase additional packaging, please contact your authorized
Krell dealer, distributor, or the Krell Service Department for assis-
tance.
Your Showcase Processor product serial number is:
to 5:00 EST
AM PM
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