Return Authorization Procedure - Krell Industries 600 Instructions For Use Manual

Return Authorization
Procedure
IMPORTANT
If you believe there is a problem with your
component, p/ease contact your dealer, dis-
tributor, or the Kre//® factory to discuss the
problem before you return the component
for repair. To expedite service, you may
wish to complete and e-marl the Service
Request Form on our web site at:
www.krel/online.com
To return a product to Krell ®, please fol-
low this procedure so that we may
serve you better:
1. Obtain a Return Authorization Number
(R/A number) and shipping address
from the KrelP Service Department.
2. Insure and accept all liability for loss or
'damage to the product during shipment
to the Krell ® factory and prepay all ship-
ping charges. The product may also be
hand delivered if arrangements with the
Service Department have been made in
advance. Proof of purchase may be re-
quired for warranty validation at the time
of hand delivery.
3. Us e the original packaging to insure the
safe transit of the product to the factory
,
dealer, or distributor, The use of any
packaging material other than the odginal
packaging materials is not recommend-
ed. KrelP may, at its discretion, return a
product in new packaging and bill the
owner for suchpackaging if the product
received by Krell ® was boxed in non-
standard packaging or if the original
-. packaging was so damaged that it was
unusable. If Krell ® determines that new
packaging is required, the owner will be
notified before the product is returned.
To purchase additional packaging,
please contact your authorized Krell
®
dealer, distributor, or the Krell ® Service
Department for assistance.
KreIP is not responsible for any damage
incurred in transit. Krell ® will file claims for
damages as necessary for products dam-
aged in transit to the factory. The owner is
responsible for filing claims for shipping dam-
ages that. occur during the return shipment.
Replacement parts and/or products will be
furnished on an exchange basis only; any
parts and/or products returned to Krell ® for
exchange become the property of Kreli
®.
No expressed or implied warranty is made
for any KrelP product damaged by accident,
abuse, misuse, natural or personal disaster,
or unauthorized modification.
In the event that KrelP receives a product for
warranty service which has been modified in
any way without Krell ® authorization, all war-
ranties on that product will be void. The
product will be returned to original factory
layout specifications at the owner's expense
before it is repaired. All repairs required after
the product has been returned to original
factory specification will be charged to the
customer, at current parts and labor rates.
TEL
203-799-9954
Monday-Friday
9:00 am to 5:00 PM EST
FAX 203-799-9796
E-MAIL krell@ krellonline.com
PRODUCT SERIAL NUMBER
To register your product for warranty benefits,
I
Icomp/ete
and return the Warranty Registration
I
ICard enclosed in the shipping box within 15 days
I
[of purchase. Thank you.
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