Return Authorization Procedure - Krell Industries S-1500 Instructions For Use Manual

Return Authorization
Procedure
HOW TO EXPEDITE
SERVICE
ACCESSING THE
SERVICE REQUEST
FORM
TO CONTACT THE
KRELL SERVICE
DEPARTMENT
HOW TO RETURN
A PRODUCT
IMPORTANT
HOW TO PURCHASE
ADDITIONAL PACKING
SERIAL NUMBER
20
If you believe there is a problem with your component, please con-
tact your dealer, distributor, or the Krell factory to discuss the prob-
lem before you return the component for repair. To expedite service,
you may wish to complete and e-mail the Service Request Form in
the Service section of our website.
Simply click on the Service Request Form in the navigation tier on
the Krell home page at http://www.krellonline.com or paste the fol-
lowing URL into your browser:
http://www.krellonline.com/service2.php?id=79&page=serviceRA
TEL 203-298-4020
Monday-Friday, 9:00 am to 5:00 pm EST
FAX 203-795-2287
E-MAIL service@krellonline.com
WEBSITE http://www.krellonline.com
To return a product to Krell, please follow this procedure so that we
may serve you better:
1. Obtain a Return Authorization Number (R/A number) and ship-
ping address from the Krell website.
2. Insure and accept all liability for loss or damage to the product
during shipment to the Krell factory and ensure all freight (ship-
ping) charges are prepaid.
The product may also be hand delivered if arrangements with the
Service Department have been made in advance. Proof of purchase
will be required for warranty validation at the time of hand delivery.
Use the original packaging to ensure the safe transit of the product to
the factory, dealer, or distributor. Krell may, at its discretion, return a
product in new packaging and bill the owner for such packaging if the
product received by Krell was boxed in nonstandard packaging or if
the original packaging was so damaged that it was unuseable. If Krell
determines that new packaging is required, the owner will be notified
before the product is returned.
To purchase additional packaging, please contact your authorized
Krell dealer, distributor, or the Krell Service Department.
Your S–1500 Multi-channel Amplifier product serial number is:
Krell S–1500 Multi-channel Amplifier