Operator Assisted - Avaya PARTNER ACS R5.0 Getting Started Manual

OPERATOR ASSISTED

You manually call the main number for the system. The operator then transfers your call
to the Remote Access card.
On the File menu, select Connect to PARTNER System.
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Select Operator Assisted, and click Next.
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From a phone connected to the same line as the PC's modem,
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dial the main number for the PARTNER system.
When the operator answers, if necessary, ask for the Remote
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Administration Password.
Ask to be transferred to extension 76.
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As soon as you hear the extension ring, click OK.
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The extension will ring for about 10 seconds. As soon as you
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hear the modem connect, hang up the phone.
When prompted, enter the Remote Administration Password
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and then click OK.
When the connection is completed, a dialog box appears. Click OK.
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Note: If you are having difficulty completing an operator-assisted connection,
the problem may be due to a rough hand-off between the voice call and the
modem. With certain types of modems, it may be necessary to connect a
bridging adapter to your modem to facilitate the hand-off process.
A bridging adapter is a plastic jack extension. It plugs into a single jack and expands
this outlet into a two-jack outlet.
Plug a bridging adapter into the line jack on your modem.
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Connect both the outside line and the phone line into
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the bridging adapter.
C o n n e c t i n g t o t h e PA R T N E R A C S S y s t e m
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