Calls Not Going To Voice Mail - Lucent Technologies MERLIN LEGEND Release 7.0 System Manager's Quick Reference

MERLIN LEGEND Communications System R7.0
System Manager's Quick Reference 555-670-119
Troubleshooting the System

Calls Not Going to Voice Mail

Calls Not Going to Voice Mail
For calls to go to voice mail, the extension must be part of a coverage group, the
coverage group must have a receiver, and the receiver must be the voice mail
calling group. A quick way to check this is to review the planning forms for Group
Coverage and group calling.
NOTE:
In Release 6.1 and later systems, calls going across the private
network to a Centralized Voice Messaging system may experience
problems because of an incorrect setup. See the Network Reference
for details.
Possible Cause 1:
Possible Cause 2:
The extension may not be a member of a coverage group.
What to do: Use system programming to check that the
extension is a member of a coverage group. (See "Group
Coverage Member Assignments" in the "Optional Group
Features" section of Chapter 3 in System Programming. )
• If the extension is not assigned, assign it, if appropriate.
Check to see whether calls are now going to voice mail.
If they are, you have solved the problem. If not, go to
Possible Cause 2.
• If the extension is already assigned, go to Possible
Cause 2.
The coverage group may not have the voice mail calling
group as its receiver.
What to do: Use system programming to check that the
coverage group has a receiver and that the receiver is the
voice mail calling group. (See "Group Calling Member
Assignments" in the "Optional Group Features" section of
Chapter 3 in System Programming .)
Issue 1
April 1999
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