Enabling Voice Announce; Programming For Message Center Operation - Lucent Technologies MERLIN LEGEND Release 7.0 System Manager's Quick Reference

MERLIN LEGEND Communications System R7.0
System Manager's Quick Reference 555-670-119
Managing the System
Managing Telephones
PC Procedure

Enabling Voice Announce

Use this procedure to enable or disable Voice Announce for the QCC. Voice
Announce is available only on a QCC in Release 4.0 and later.
When Voice Announce is enabled, every QCC in the system has one Voice
Announce Call button, the Call 5 (Ring/Voice) button. All Intercom calls that
originate from a QCC Call 5 (Ring/Voice) button are delivered as Voice
Announce calls.
When Voice Announce is disabled, all Intercom calls originating at the QCC Call
buttons are Intercom Ringing calls.
Console Procedure
PC Procedure

Programming for Message Center Operation

Use this procedure to designate one or more QCC operator positions to operate
as a message center. The following options are automatically set for the
message center position:
• Incoming calls are not directed to this position.
• Returning calls are directed to this position (return from extending and
operator parked calls).
• All group coverage calls are directed to this position.
• All DID calls to invalid destinations are directed to this position.
I
Type priority level (1 to
7)
Operator Queued Call
Annc
or
Enabled Disabled
Select call type
More
Enter Exit
or
Issue 1
April 1999
71
+
Voice
Exit