Queue Adu Fields - Avaya Release 6.0 Programmer's Manual

Chapter 2 The Agent Data Unit
Name
voice.X.leg_id
voice.X.loginid
voice.X.origin
voice.X.queue
voice.X.queue_number
voice.X.queuetime
voice.X.ringtime
voice.X.talktime
voice.X.transfer

Queue ADU Fields

The following ADU fields are used by queues on Avaya IC.
Field Name
abandoned
connector
contactcount
20 Agent Data Unit Server Programmer's Guide
Value
unique id (UUID)
loginid
phone number
delta time
queue number
time in seconds
time in seconds
time in seconds
phone number
Description
The total number of contacts that have
been abandoned before reaching an
agent from this queue.
The UUID of the media connector server
responsible for the queue.
The number of contacts currently in the
queue.
Explanation
Unique leg_id of the current leg of the
call.
Login id of client at end point X.
Phone number (ANI) at other end of end
point X.
The elapsed time in seconds between
the creation of an EDU and the time at
which the switch reports the call as
queued.
Queue number configured within the
CallCenter switch as an Application
Group.
Time reported by the switch between a
call arriving on an inbound trunk of the
switch and the call being sent to an
agent queue.
Note: Currently, this value is always zero
(0). Subsequent releases of the
telephony server will supply more
meaningful values.
Time reported by the switch between
agent phone starting to ring and agent
answering the phone.
Time reported by the switch between
agent answering the phone and agent
hanging up the phone.
The phone number to which the call has
been transferred.
Set By
Media Connector
Server
Media Connector
Server
Media Connector
Server
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