Troubleshooting Rp And Sc Cards Resetting While Booting; Requests - Cisco CRS-1 - Carrier Routing System Router Troubleshooting Manual

Verifying and Troubleshooting Route Processor and Shelf Controller Cards
Command or Action
Step 5
Verify connection status.
Step 6 Collect console messages generated by the RP (or SC). See
Step 7 Contact Cisco Technical Support.

Troubleshooting RP and SC Cards Resetting While Booting

To troubleshoot resetting RP and SC cards on Cisco CRS-1 systems, perform the following procedures.
SUMMARY STEPS
1.
2.
3.
4.
5.
6.
7.
Cisco IOS XR Troubleshooting Guide for the Cisco CRS-1 Router
2-78
Place both RPs in ROMMON mode.
set
Verify that all three LEDs on power modules are green.
Power cycle the power modules.
Check that the DSC is active.
Collect console messages generated by the RP.
Contact Cisco Technical Support if the problem is not resolved.
Purpose
For the Cisco CRS-1 Multishelf System:
Use the show controllers switch switch-instance
•
statistics location 0/RP0/CPU0 command in
administration mode to verify the switch statistics.
Repeat this command for switches on each shelf in the
system.
For the SC on the FCC and the primary and standby RP
•
on the LCC, verify the system control plane Ethernet
network connection status between the DSC and card
that will not boot. See the
Multishelf System Router Topology" section on
page 6-153 of Chapter 6, "Troubleshooting the Control
Plane Ethernet Network,"
connection status between the DSC and the SC or RP.
Chapter 7, "Collecting System Information"
on the information required when contacting
Cisco Technical Support.
For Cisco Technical Support contact information, see the
"Obtaining Documentation and Submitting a Service
Request" section on page viii
Chapter 2 Troubleshooting Booting
"Troubleshooting the
for information on verifying
for details
in the Preface.
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