Appendix; Troubleshooting - Bosch VIP XD Installation And Operating Manual

VIP XD
8

Appendix

8.1

Troubleshooting

If you are unable to resolve a malfunction, please contact your supplier or systems integrator,
or go directly to Bosch Security Systems Customer Service.
You can view a range of information about your unit version on the System Overview page
(see Section 5.23 System Overview, page 51). Make a note of this information before
contacting Customer Service. You can download an internal maintenance log from the unit on
the Maintenance page if you wish to send it to Customer Service by e-mail (see
Section Maintenance log, page 50).
The following table is intended to help you identify the causes of malfunctions and correct
them where possible.
Malfunction
No connection between
the unit and terminal
program.
No image on the monitor. Monitor error.
No connection
established, no image
transmission.
Bosch Security Systems
Possible causes
Incorrect cable connections.
The computer's serial interface
is not connected.
Interface parameters do not
match.
Faulty cable connections.
The unit's configuration.
Faulty installation.
Wrong IP address.
Faulty data transmission within
the LAN.
The maximum number of
connections has been reached.
Installation and Operating Manual
Appendix | en
Recommended solution
Check all cables, plugs,
contacts, terminals and
connections.
Check the other serial interface.
If necessary select a different
interface and make sure that the
computer's interface parameters
match those of the unit. Try the
following standard parameters:
19,200 baud, 8 data bits, no
parity, 1 stop bit. Next,
disconnect the unit from the
power supply and reconnect it
again after a few seconds.
Connect local camera or other
video source to the monitor and
check the monitor function.
Check all cables, plugs, contacts
and connections.
Check all configuration
parameters.
Check all cables, plugs, contacts
and connections.
Check the IP addresses
(terminal program).
Check the data transmission
with ping.
Wait until there is a free
connection and then call the
sender again.
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