Replacing The Failed Component; Returning The Defective Part; Replacing The Cache Battery - HP StorageWorks 6100 - Enterprise Virtual Array User Manual

Replacing the failed component

CAUTION:
Components can be damaged by electrostatic discharge. Use proper anti-static protection.
• Always transport and store CRUs in an ESD protective enclosure.
• Do not remove the CRU from the ESD protective enclosure until you are ready to install it.
• Always use ESD precautions, such as a wrist strap, heel straps on conductive flooring, and an
ESD protective smock when handling ESD sensitive equipment.
• Avoid touching the CRU connector pins, leads, or circuitry.
• Do not place ESD generating material such as paper or non anti-static (pink) plastic in an ESD
protective enclosure with ESD sensitive equipment.
• HP recommends waiting until periods of low storage system activity to replace a component.
• When replacing components at the rear of the rack, cabling may obstruct access to the component.
Carefully move any cables out of the way to avoid loosening any connections. In particular, avoid
cable damage that may be caused by:
• Kinking or bending.
• Disconnecting cables without capping. If uncapped, cable performance may be impaired by
contact with dust, metal or other surfaces.
• Placing removed cables on the floor or other surfaces, where they may be walked on or other-
wise compressed.
• Replacement procedures are provided with each component. You can also download the replace-
ment from the Manuals page of the HP Business Support Center website. See
"Related documentation" on page 17 for more information.

Returning the defective part

In the materials shipped with a replacement CSR part, HP specifies whether the defective component
must be returned to HP. Where required, you must ship the defective component back to HP within
a defined period of time, normally five (5) business days. The defective component must be returned
with the associated documentation provided in the shipping material. Failure to return the defective
component may result in HP billing you for the replacement. With a customer self repair, HP will pay
all shipping and component return costs and determine the courier/carrier to be used.

Replacing the cache battery

This section describes the procedure for replacing the cache battery.
CAUTION:
When running XCS 5.1xx, it is necessary to shut down the controller when replacing a battery. Contact
your HP-authorized service representative for assistance when replacing a cache battery on these
versions of XCS only.
106 Customer replaceable units