23x Paper Jam, Check Duplex
This message appears only when the printer is uncertain about the location of the duplex jam.
To clear this type of jam:
1
Pull Tray 1 completely out.
2
Look under the printer on the left side to locate a green lever.
3
Push down on the green lever.
4
Look for the jam. If it is not visible from the front, continue with
5
Gently pull the jam toward you.
Note: If the jam does not come out easily, continue with
6
Open the rear door and clear any jams. If you are unable to clear the jam from here, continue
with
step
7.
7
Look under the back of the printer on the right side to locate a green lever.
Print media
Lever
Clearing jams
step
step
51
6.
6.