Xerox DocuPrint 155 Troubleshooting Manual
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Xerox DocuPrint 155 Troubleshooting Manual

Xerox DocuPrint 155 Troubleshooting Manual

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Download this manual See also: Reference Manual, Operator's Manual
Xerox DocuPrint
96/4635/180/2000
NPS/IPS
Troubleshooting Guide
721P90211
Version 8.0
October 2002

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Summary of Contents for Xerox DocuPrint 155

  • Page 1 Xerox DocuPrint 96/4635/180/2000 NPS/IPS Troubleshooting Guide 721P90211 Version 8.0 October 2002...
  • Page 2 Printed in the United States of America. Publication number: 721P90210 Xerox® and all Xerox products mentioned in this publication are trademarks of Xerox Corporation. Products and trademarks of other companies are also acknowledged. Changes are periodically made to this document. Changes, technical...

  • Page 3: Table Of Contents

    2. Fault masking ......... . 2-1 3. Troubleshooting Xerox Client Software installation... 3-1 4.
  • Page 4 Table of contents Paper curl and paper jams ....... . . 5-23 Measuring the paper curl .

  • Page 5: Safety

    The laser danger labels on the system are for Xerox service representatives and are on or near panels or shields that must be removed with a tool.

  • Page 6: Ozone Information: U. S. Only

    1-800-828-6571 to request the Xerox publication 600P83222, OZONE. Operation safety: U. S. Your Xerox equipment and supplies have been designed and tested to meet strict safety requirements. They have been approved by safety agencies, and they comply with environmental standards.

  • Page 7: Operation Safety: Europe

    Disconnect the power cord from the electrical outlet and call service to correct the problem. If you need any additional safety information concerning the equipment or materials Xerox supplies, call Xerox Product Safety at the following toll-free number in the United States: 1-800-828-6571 For customers outside the United States, contact your local Xerox representative or operating company.

  • Page 8: Electrical Supply

    This product should not be placed in a built-in installation unless proper ventilation is provided, please contact your Xerox representative for advice. Never push objects of any kind into the ventilation vents of the product.

  • Page 9: Maintenance

    A full declaration of conformity, defining the relevant directives and referenced standards, can be obtained from your Xerox representative. In order to allow this equipment to operate in proximity to...

  • Page 10: Radio And Telecommunications Equipment Directive (Europe Only)

    Radio and telecommunications equipment directive (Europe only) Certification to 1999/5/EC Radio Equipment and Telecommunications Terminal Equipment Directive: This Xerox product has been self-certified by Xerox for pan- European single terminal connection to the analog public switched telephone network (PSTN) in accordance with Directive 1999/5/EC.

  • Page 11: For Further Information

    Safety For further information For more information on Environment, Health and Safety in relation to this Xerox product and supplies, please contact the following customer help lines: Europe:+44 1707 353434 USA:1 800 8286571 Canada:1 800 8286571 Troubleshooting Guide...
  • Page 12 Safety Troubleshooting Guide...

  • Page 13: Introduction

    Introduction This guide describes how to solve some specific problems that may occur when you are using the Xerox DocuPrint 96/4635/ 180/2000 Series NPS/IPS. NOTE: You may be using the DocuPrint NPS/IPS software extension on a DocuPrint 2000 EPS system. The 2000 Series printer models are the 100, 135, 155, and 180.

  • Page 14: Resolving Printer Problems

    <ENTER> (for example, enter y). • Italics: Document and library names are shown in italics (for example, the Xerox DocuPrint NPS/IPS Guide to Managing Print Jobs). • Quotation marks: Keywords you can enter as arguments appear in quotes (for example, “USLetter”).

  • Page 15: Related Publications

    Warnings alert you to conditions that may affect the safety of people. Related publications The Xerox DocuPrint NPS/IPS documentation set includes the documents listed below. NOTE: For a list of IBM reference manuals for IPDS printing, refer to the Solutions Guide for IPDS Printing.
  • Page 16 Introduction • Submitting your Jobs from UNIX & DOS Quick Reference Card • Submitting your Jobs from Windows NT 4.0 (QuickPrint) Quick Reference Card • Submitting your Jobs Using Windows NT 4.0 Drivers Quick Reference Card The documentation set also includes an electronic version, the DocuPrint NPS/IPS Interactive Customer Documentation CD.

  • Page 17: Calling For Service

    Calling for service Before calling your customer service support center, make sure you have read this chapter and have tried the corrective actions described here. If the problem persists, gather the necessary information and call the customer support center. Information to have on hand when calling for service To report hardware or software problems in the United States, call the following number: 1-800-822-2979...

  • Page 18: Enabling And Disabling The Modem For Remote Service

    Calling for service – Recent service performed – Previous conditions under which the application has printed properly. Give this information to a customer service representative, who will discuss the information and give you an estimated time of arrival or assist you over the phone to resolve the problem. Enabling and disabling the modem for remote service Your system may be set up to use Sixth Sense Technology—a remote communication capability.

  • Page 19: Fault Masking

    Fault masking This chapter describes the behavior of the 96/4635/180 NPS/IPS while printing with fault conditions. The DocuPrint 96, 4635, and 180 NPS/IPS enable you to continue printing while certain faults or conditions exist in parts of the printer that are not currently in use. Such faults or conditions are said to be masked.
  • Page 20 Fault masking Figure 2-2. Fault List screen The Fault List screen displays any outstanding fault codes and shows a mimic of the printer; the area containing the masked fault is highlighted in light yellow. For greatest printer productivity, clear any masked faults at your earliest opportunity. When the printer stops because of a fault, display the Fault List screen after clearing the fault to see if there are any masked faults.

  • Page 21: Troubleshooting Xerox Client Software Installation

    Refer to the Guide to Submitting Jobs from the Client for more information. If you are unable to install the Xerox Client Software, or if you install it and all requests submitted fail, try the following: •...
  • Page 22 The following table provides a reference to error messages that may display during installation of Xerox Client Software. Table 3-1. Xerox Client Software installation error messages Error message Description Installation not complete.

  • Page 23: Troubleshooting A Novell Implementation

    • The file server name has been set incorrectly during installation. If it is an incorrect framing type or server name, your Xerox service representative must change the configuration on the printer controller. Log message says there NPS/IPS is getting SAP packets with...
  • Page 24 PASSWORDS=ON at the server console. • NPS/IPS does not have the correct password. If NPS/IPS has the wrong password, your Xerox service representative must change the password. Log message indicates A PSERVER with the printer's Stop the PSERVER instance. failure to login and...
  • Page 25 Netware print server • There is a basic connectivity or from the net." routing problem. If it is an incorrect framing type, your Xerox service representative • "Requested server • The incorrect framing type has must change the configuration on <name>...
  • Page 26 Troubleshooting a Novell implementation Troubleshooting Guide...

  • Page 27: Clearing Paper Misfeeds And Jams

    Clearing paper misfeeds and jams This chapter shows the steps for clearing paper misfeeds and jams from various areas of the printer. Clearing a feeder tray fault When paper is misfed from the paper trays, complete the following steps: 1. Go to the paper tray indicated by the message and graphic displays of the printer console.
  • Page 28 Clearing paper misfeeds and jams 3. When the Ready To Open indicator is lit, pull the bar up and out to open the tray. Pull the tray all the way out for best results. 4. Press the green lever to unlatch the paper feeder assembly. 5.

  • Page 29: Frequent Misfeeds

    Clearing paper misfeeds and jams 6. Latch the paper feeder assembly by pressing the green dot until the assembly clicks into place. 7. Slide the tray back into the printer until the tray latches and press the Continue button to resume printing. 8.
  • Page 30 Clearing paper misfeeds and jams CAUTION Clean the feed belt only to correct misfeeds, not as routine maintenance. Because the belt is rubber, frequent cleaning dries it out and makes it fail prematurely. 1. Clear any misfeeds that have occurred, but do not latch the paper feeder assembly.

  • Page 31: Clearing Paper Jams

    Clearing paper misfeeds and jams 3. Latch the paper feeder assembly by pressing down on the bright green dot. Slide the paper tray completely back into the printer Operate the system as usual. If you still experience misfeeds, place a service call. Clearing paper jams Detailed message labels inside of the printer tell you how to clear the jam.
  • Page 32 Clearing paper misfeeds and jams Follow these steps to clear a paper jam: 1. Go to the area of the printer that is indicated by the display on the printer console. NOT READY Clear any paper in areas 8, 15, 16, 17, and 18 Fault Instructions Follow the instructions on the labels 8,15,16,17,and 18 to clear paper from theses areas.

  • Page 33: Checking Job Integrity Following A Paper Jam

    Clearing paper misfeeds and jams Checking job integrity following a paper jam There is a slight possibility of duplicate or missing pages when a paper jam occurs while a job prints. For that reason, you should check for job integrity once the job has been printed. Follow this procedure: 1.
  • Page 34 Clearing paper misfeeds and jams Area 2 Area 2 Area 3 Troubleshooting Guide...
  • Page 35 Clearing paper misfeeds and jams Area 4 Area 5 Troubleshooting Guide...
  • Page 36 Clearing paper misfeeds and jams Area 6 5-10 Troubleshooting Guide...
  • Page 37 Clearing paper misfeeds and jams Area 7 Troubleshooting Guide 5-11...
  • Page 38 Clearing paper misfeeds and jams Area 8 NOTE: If jammed paper rips as you are removing it from area 8, you may need to use the pinch lever in area 9 to remove the paper. Refer to the “Notes” section following the figure illustrating area 9.
  • Page 39 Clearing paper misfeeds and jams Area 9 NOTE: Pull the area 9 green lever toward you to unlatch it. Make sure you relatch the lever once you have cleared any paper in this area. You may also want to pull out tray 1 and hold the green lever down in order to remove paper wedged in this area more easily.
  • Page 40 Clearing paper misfeeds and jams 4. Replace the green pinch lever to its original position. 5. Discard any paper you removed. Area 10 5-14 Troubleshooting Guide...
  • Page 41 Clearing paper misfeeds and jams Area 11 Troubleshooting Guide 5-15...
  • Page 42 Clearing paper misfeeds and jams Area 12 NOTE: For 180 printers, when clearing area 12, you are required to clear areas 12 and 13. 5-16 Troubleshooting Guide...
  • Page 43 Clearing paper misfeeds and jams Area 13 Area 14 NOTE: You may sometimes find paper lying on top of area 14, even though there is no message that indicates a jam in this area. Discard the paper. Troubleshooting Guide 5-17...
  • Page 44 Clearing paper misfeeds and jams Area 15 5-18 Troubleshooting Guide...
  • Page 45 Clearing paper misfeeds and jams Area 16 NOTE: For 180 printers, when clearing area 16, you are required to clear areas 16 and 17. Troubleshooting Guide 5-19...
  • Page 46 Clearing paper misfeeds and jams Area 17 5-20 Troubleshooting Guide...
  • Page 47 Clearing paper misfeeds and jams Area 18 NOTE: Sometimes the messages at the printer console direct you to discard the last sheet from the stack following a jam in area 18. Check for this message when clearing a paper jam in area 18 .

  • Page 48: Clearing Bypass Transport Paper Jams

    Clearing paper misfeeds and jams Clearing bypass transport paper jams If your printer is configured with a bypass transport module, you should check for paper jams in areas 19 and 20 after clearing a paper jam in area 18. To clear bypass transport jams: 1.

  • Page 49: Paper Curl And Paper Jams

    Clearing paper misfeeds and jams Area 20 6. Remove any paper in the exposed area. 7. Press the green lever down and to the left until the latch catches. 8. Close the bypass transport Paper curl and paper jams Too much curl in the paper stock can cause paper jams. You can adjust the decurler lever to eliminate most of these problems.

  • Page 50: Measuring The Paper Curl

    Clearing paper misfeeds and jams Measuring the paper curl To measure the paper curl: 1. Print five one-sided (simplex) 8.5 by 11 inch or A4 sheets. 2. Measure the amount of curl in the prints by holding the five prints in the top center of the short edge. Keep the image toward you.

  • Page 51: Adjusting The Decurler Lever

    Clearing paper misfeeds and jams Adjusting the decurler lever To adjust the decurler lever: 1. Open the right door of the printer and locate the decurler lever. Figure 5-2. Decurler lever 2. If the print curl is +2 or more, move the green decurler lever to the right.
  • Page 52 Clearing paper misfeeds and jams Figure 5-3. Paper curl chart 5-26 Troubleshooting Guide...

  • Page 53: Optimizing Print Quality

    Optimizing print quality This chapter discusses methods of checking and improving print quality. NOTE: One way to test print quality is to print a sample document. For information on printing sample documents, refer to the Guide to Configuring and Managing the System. Installing the custom transfer assist blade If you use nonstandard paper sizes, you should install the custom transfer assist blade to ensure good print quality.

  • Page 54: Correcting Skewed Printing

    Optimizing print quality Correcting skewed printing If the printed output is repeatedly delivered with the image skewed (crooked on the page), or the pages are damaged when delivered to the output bin, you may need to adjust the registration transport roll (heavy paper) levers. This may occur with heavy weight papers.
  • Page 55 Optimizing print quality Figure 6-2. Three registration transport roll levers on system with 7 by 10-inch enablement kit a. Lever 1: Left - Maximum Pressure setting b. Lever 2: Right - Maximum Pressure setting c. Lever 3: Right - Maximum Pressure setting 4.

  • Page 56: Product Features That Affect Postscript Print Quality

    Optimizing print quality Product features that affect PostScript print quality You can improve the appearance of your documents by being aware of potential problems created through the use of proprietary PostScript extensions and device-dependent operators. Proprietary PostScript extensions PostScript masters that use proprietary printer features may cause appearance inconsistencies between different PostScript printers.

  • Page 57: Gray Shading-Settransfer And Transfer Function

    The PostScript language provides a scheme for overwriting the internal transfer function of a printing device by providing the settransfer and setcolortransfer operators. However, some Xerox PostScript devices do not allow you to overwrite their internal transfer function. Typically, a master tries to replace the internal transfer function...

  • Page 58: Smooth Curves-Setflat

    Optimizing print quality If either of the above procedures is successful, the transfer functions return the same color levels that are passed to them without modifying or mapping the level. On printers which do not allow the overwriting of the transfer function, the settransfer operator does not affect the mapping of gray values between the output of the print device and specified levels of color.
  • Page 59 Optimizing print quality Sections 2.2 and 6.5 of the PostScript Language Reference Manual, second edition, discuss scan conversion. Section 6.5 states that scan conversion details are not part of the PostScript standard. Troubleshooting Guide...
  • Page 60 Optimizing print quality Troubleshooting Guide...

  • Page 61: Resolving Printer Problems

    Resolving printer problems This chapter describes various system problems and suggests corrective actions. Symptom Probable cause Action Papers are thrown around Someone unloaded paper Unload the bin following the normal the stacker. by opening the top cover of procedure. See “Unloading Stacker bin” in the stacker bin.
  • Page 62 Resolving printer problems Troubleshooting Guide...

  • Page 63: Resolving System Problems

    Resolving system problems This chapter describes various system problems and suggests corrective actions. NOTE: The syntax for the actions listed is for CLI users. If using the GUI, refer to the online help for equivalent procedures. Symptom Probable cause Action Blank display: pressing a Monitor is powered off;...
  • Page 64 Resolving system problems Symptom Probable cause Action No jobs appear to be Queueing or printing may • Enter Show Status. printing. be stopped. • Enter Start Queueing or Printing. Scheduling policy may be • Enter Show Scheduling Policy to First Come First Served determine current setting.
  • Page 65 Resolving system problems Symptom Probable cause Action Job prints on the wrong Paper in the tray and tray • Check the trays and Enter Show Status. paper, or is otherwise not settings do not match. • Change paper in the tray or set the as expected.
  • Page 66 Resolving system problems Symptom Probable cause Action The IPDS host receives a If a virtual printer is 1. Enter Show Status to ensure there is no Not Ready message from specified for a job, and the other problem. If you have a stoppage the DocuPrint NPS/IPS.
  • Page 67 5-23 settransfer function 6-5 PostScript, proprietary extensions 6-4 transfer function 6-5 print quality 6-1 printer problems 7-1 printers hard disk, Xerox Client Software paper jam areas 5-7–5-21 requirements 3-2 restarting 8-4 Hint icon 2-1 Troubleshooting Guide INDEX-1...
  • Page 68 3-2 RPrinter problems 4-3 safety hotline numbers vii laser v operation vi–ix SAP packets 4-1 scanconversion 6-6 server override switch, Xerox Client print command 3-2 service call, required information 1-1 setbscolor 6-5 setcmykcolor 6-5 setcolorscreen 6-4–6-5 setflat 6-6 setgray 6-5...

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